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Frequently Asked Questions About Best Buy Fairlakes
How do I check product availability at the Fairlakes Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fairlakes Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fairlakes stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fairlakes Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2818 reviews)
Chibzii V
April 04, 2026
1 out of 5
⚠️ Unprofessional and Deceptive Service
Rating: 1 (Zero stars if possible)
This is the most irresponsible team I have ever dealt with. They offered me a gift card, but it was actually a credit card. When I realized this, I told the agent to cancel everything immediately. He promised it was canceled, but five days later, the card arrived in the mail.
This unprofessional mistake has now impacted my credit score. I am working hard on my credit because I need to buy a house, and now I have this unnecessary headache. It is hard to understand how a manager can hire such irresponsible workers.
Avoid this place. They are dishonest and their lack of professionalism can ruin your financial plans
Response from Best Buy
April 04, 2026
Hey there,
We understand your concerns surrounding your recent visit with us. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/8uN1pA), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #138374"
Eman T
April 02, 2026
5 out of 5
It was a bad experience with Jacob Tadros. He provided misleading information, behaved unprofessionally, and showed no understanding of proper customer service, I have submitted a formal complaint, and I am glad that Customer Support and Store Manager William addressed the situation.
Special thanks to Abdulrahman for his professionalism and excellent service
samiya B
April 02, 2026
1 out of 5
I don't like the service I tras you eman I will tell all my friends about that
Response from Best Buy
April 02, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!
Zakr M
April 01, 2026
1 out of 5
Very unprofessional experience. The employee spoke to customers in a rude and disrespectful way, which made the situation uncomfortable. They also claimed to be a manager, but their behavior didn’t reflect that at all. I personally witnessed this, and others have noticed the same issue. Customer service needs serious improvement.
Response from Best Buy
April 02, 2026
Hello,
Thank you for the review. We understand the importance of professionalism.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 137565