Best Buy Baileys Crossroads

Been coming to this location for years. Recently I brought back a large open box TV and was uncertain about their return policy. Alex went above and beyond in understanding my situation and made it possible that I walk out with a TV that is more suited for my home. Had a great customer service interaction that well exceeded my expectations. Thanks again Alex!

I have been a member for years but in the last months the customer service has been awful. I had to wait for 45 minutes just to check out.

I came to this location for a pickup order and unfortunately there was a slight mixup, however, the manager JB (I think?) went above and beyond the remedy the situation. He tried everything he could and was super patient to accommodate me as the item has been sold out forever and not easily re-purchasable! The whole team here was great with the whole process and I appreciate them making it easy for me to get my order right. Thank you again JB and team!!!

This is the worst customer service I have ever seen. I bought a surround sound system which was missing more than half of its parts and when I tried to return it, they will not let me exchange it for one that has all the parts nor will they issue me a refund for the full value of the item. When I tried to talk to the manager he brushed me off and said he had to leave, without offering any sort of solution. I am shocked at how bad this store is. UPDATE: after many phone calls, emails, and a social media message I was finally able to have this issue resolved. I want to thank Kamaria from the Executive Resolution Team for responding to my complaints and actually acknowledging that Best Buy messed up by giving me a defective product. Everyone else up until this point had told me it was my fault and that missing speakers/power cords/remotes were “non-essential items” and I should just buy them separately. After Kamaria spoke to the managers at this store, I was called by the manager Coach who kindly fixed the issue. He replaced the missing parts and was very kind. This is the customer service that I expected so thank you!