Lazy staff. Tried to purchase a TV that’s in stock for pickup and waited hours for it to be ready just for them to cancel it.
Zachary R
October 25, 2025
Likely the #1 BestBuy location in North Virginia for service quality and speed. Joaquin at this store moved a sudden rush line quickly and charismatically. When he gave me my pickup order, he even gave me relevant and useful suggestions for accessories that don't come with the product, such as getting a microSD card for a digital camera that doesn't ship with one.
It wasn't just him, too. Unlike other BestBuy locations in nova, there were multiple employees on checkout working like a well oiled machine.
Unexpectedly excellent experience.
Bestbuy refurb macbook should be more transparent with their product conditions. I think they should actually capture the damages and posted with the product because it will stop the hassle of inspecting it yourself and waiting week to just cancel the orders.
Response from Best Buy
October 22, 2025
Hi, Tai,
Thank you for taking the time to leave feedback for us regarding your recent experience. I can understand wanting accurate information when purchasing a refurbished item.
If you would like us to look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/0g9i3n), X (https://bby.me/bxc9nz), or Instagram (https://bby.me/jsqauf).
Be sure to mention “Google review #59091” in your social media message.
We look forward to assisting you!
Four stars because the service person David was so helpful in accommodating. I give less stars for the availability of the product