Best Buy Baileys Crossroads

Found phone at a better price

Encontré lo que necesitaba y a buen precio.

I went to Best Buy on the 3rd of July looking for a home theater system. I saw a young man named Chris B. Who looked very happy. He was with someone so I told him I would wait until he was finished so he could help me. After he was finished with that customer he went to help someone else. I told him remember I was waiting next for you. He went on to say this man was also waiting for him. It would have been nice to know that from the start. I told Chris, I’m disabled living on a budget and I can only afford a $600 dollar to $900 dollar tv. So he first shows me a $3000 dollar Samsung tv. Again I said I can’t afford that. So he shows me a $700 dollar tv which because I’m legally blind I didn’t like the picture quality. I took him to a Sony tv I liked and noticed when I was waiting for him. Here’s my problem, the tv I liked was 1100 dollars and that would have been just a couple of hundred more but doable. He first shows me tvs I could never afford to a tv that’s poor quality. He kept saying you get what you pay for. Online there’s a bunch of tvs in 300 to 1000 range. He said he didn’t have any of those. I asked about open boxes tv and he said those were no good because most of the time they don’t include everything needed to hook up the tv in the box. He told me when there returned the store checks to make sure the tv still works. So, I asked him if the store does that why wouldn’t they noticed if something was missing and not put it back on the floor to sell. No response!!! I decided to go with the 1100 dollar tv and now needed surround speaker system. He asked how much I wanted to spend I said $200 and he replied you can’t get a good one for less than $500. Again I told him online they had a bunch on sale and he replied those where under third party sellers not Best Buy. I said fine I’ll just go to Walmart and he replied you get what you pay for and going to Walmart isn’t the best move. I told him what I wanted and he said he didn’t have what I was looking for I would need to buy two different products and put them together. That exceeded how much I had to spend. I was willing to spend the extra $200 to get what he said would total 400 cost to have a good surround system. Then he goes on his phone finds what I want for $450. Why couldn’t he do that from the beginning. Why couldn’t he help me with my initial budget even if we had to go up $300. I very disappointed dissatisfied with the amount I had to spend. Not everyone can afford a $3000 dollar tv and a $2000 surround sound or higher. With Chris only thinking of his commission I’m upset. With online Best Buy websites claiming they have items then the store only showing me one $700 dollar tv is upsetting. I can’t go back to Best Buy I also had to pay $300 for them to come to my home and assemble everything. My bedroom tv was purchased at Walmart and the tv and assembly was very affordable. I’m so sad with the entire experience.

Walked in and was looking for a phone for my daughter and was introduced by one of the AT&T guys. Joaquin was the one who ended up helping us and got us all new devices showed us the pricing and was very transparent. Usually when it comes to switching providers and companies is such a pain but he made it so easy. As well even activated our phones and helped with the transfer. I happen to find out he helped out close family friends of mine couple months ago and they had a great experience as well when I mentioned I got new phones by Joaquin. Recommend talking to him if ever thinking of switching companies!