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Best Buy Baileys Crossroads
Services Offered
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Frequently Asked Questions About Best Buy Baileys Crossroads
How do I check product availability at the Baileys Crossroads Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Baileys Crossroads Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Baileys Crossroads stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Baileys Crossroads Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3221 reviews)
Jonathan N
December 23, 2025
1 out of 5
I bought an order for pickup. They said it would be ready in 1 hour. 2 hours later, I come to the store to ask why the order information wasn't updated. They told me to wait for a while and I did, only to come back 4 hours after the order, and hearing that they were out of stock. Biggest waste of time. Highly disappointed by Best Buy. Never shopping at this location again.
Ana M
December 23, 2025
1 out of 5
This place was awful. I went to the Falls Church location and the customer service was very pooractually, there was no customer service at all.
I was looking for an Alexa device. They didn’t have it and sent me to the Richmond location. The employee there was nicer than the first one, but the experience was still frustrating. He made me wait almost half an hour, repeatedly saying, I’m going to get it for you.
In the end, he told me they didn’t have it and that it must have been stolen. I don’t understand why he couldn’t have said that from the beginning instead of making me wait so long.
Overall, it was a waste of time and a very disappointing experience.
Response from Best Buy
December 23, 2025
Hey, Ana.
This doesn't sound like the type of experience that we want our customers to have with us. If you would like some help, or have any questions, please send a private message to one of our social media profiles. We ask that you also include your Google review number 93947, when you reach out. We hope to hear from you soon.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Elizabeth D
December 22, 2025
5 out of 5
Part two. This time it was Emmanuel at the Geek Squad desk. He set up my new MS Surface Pro, transferred data and added the programs I wanted. He made the process so effortless for me. It would have taken me hours on my own! Great job.
Kayla L
December 18, 2025
1 out of 5
I waited on phone for twenty minutes never got thru to anybody for a quick question I messaged them online nothing as well so I went and bought my ps5 at target and I got helped immediately i wont give best buy my business anymore it’s ridiculous
Response from Best Buy
December 18, 2025
Hi Kayla,
Thanks for sharing this review. We can understand your disappointment regarding not getting the help you needed when calling and chatting with us. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/l1htfb), Twitter/X (https://bby.me/um0k8u), or Instagram (https://bby.me/05esbm). Please include the Google Review reference number #90445 when reaching out.