Ash was extremely helpful in our search (and purchase) for a new laptop. My Wife is incredibly indecisive about electronics, and Ash identified her needs and steered her to the right choice. She's quite happy with the new laptop and the info provided during the purchase... set-up, data migration, support, and after-care if needed in the future. Thanks, Ash!
Paola G
September 17, 2024
They have very good costumer service!
Connie V
September 16, 2024
DUANE gave me great service with issues relayed to mounting my TV.
In the Geek Squad section, Alex, was impatient with me and tried to oversell without listening to my concerns. Poor service.
Response from Best Buy
September 16, 2024
Hello, Connie,
Thank you for reaching out to us here, and for taking the time to share your experience here with us. We understand how important excellent customer service can be, and would like to take a closer look into this with you to address any concerns you may have!
To continue, please contact us on Facebook: @BestBuy (http://facebook.com/BestBuy), Twitter/X: @BestBuySuport (http://twitter.com/BestBuySupport), or Instagram: @BestBuy (http://instagram.com/bestbuy) for further support. For quick assistance, please include your full name, email, phone number, and this review in your message.
Thank you,
^Brandon
Lizeth R
September 15, 2024
Happy customer for the attention of the advisor Ash who cared about giving us excellent attention and explaining in depth what I wanted to buy