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Best Buy Baileys Crossroads
Services Offered
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Frequently Asked Questions About Best Buy Baileys Crossroads
How do I check product availability at the Baileys Crossroads Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Baileys Crossroads Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Baileys Crossroads stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Baileys Crossroads Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3176 reviews)
Andrew B
September 14, 2025
1 out of 5
The store looks nice and has all of the products you might need, but customer service needs improvement. Despite a gaggle of blue shirted staff milling about in one section, only one staff member was assigned to both the register and online order pickups. Customers were seen cutting in line and the sole cashier didn’t attempt to take people in turn. I’d advise shipping items to your home or using another online merchant.
Response from Best Buy
September 14, 2025
Good evening,
We appreciate you sharing your recent experience with us. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/p5y1cr), Twitter/X (https://bby.me/uwu2od), or Instagram (https://bby.me/eda0wt), we'd be happy to look into this further with you. Please include a reference to your "Google review #43435" in your message.
Reuben W
September 12, 2025
5 out of 5
Great produce.
Benjamin C
September 11, 2025
5 out of 5
If you're looking to buy appliances please talk to Mr. Vocal - he has the best knowledge, pricing info and post-sales support. And when it comes to installing washers and dryers BE SURE to ask for Jose Rodriguez, otherwise no guarantees. HTH
C D
August 30, 2025
1 out of 5
I had a terrible experience at the Bailey’s Crossroads Best Buy/Geek Squad. I made a reservation to replace my iPhone battery and even called the number listed beforehand to confirm details, but the call was routed to someone overseas who couldn’t help me at all. When I arrived for my appointment the next day, I was told the battery wasn’t available.
When I calmly tried to explain that I had already called and had a bad experience, the Geek Squad employee dismissed me, told me there was “nothing we can do,” and walked away. I wasn’t rude or yelling — I was simply trying to offer constructive feedback. Instead, I was ignored.
Very poor customer service, complete lack of accountability, and a waste of time. I will not be doing business with Best Buy or Geek Squad again.
Response from Best Buy
August 30, 2025
Hey there.
Thank you for your review. We can understand how you are feeling regarding this recent negative experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/i086aj)
- Twitter/X (https://bby.me/5m1qj2)
- Instagram (https://bby.me/qcixrm)
When reaching out, please mention it is regarding your Google Review 37049.
Kindest Regards,
^ Vanessa