Best Buy Baileys Crossroads

went with a co-worker yesterday to help him pick out a new phone we were there at 10am and somehow they are understaffed and only one person to do phones so we ended up waiting 20 mins before being helped MULTIPLE people at least 5 walked by us and didn't even acknowledge us being there let along saying hi or i can get someone to help you. later we came back cause we thought the phone had issues one person walked by us asking if we needed help i said yes and he never returned, ive been here multiple times idk if they hate their job or what but they are giving the bare minimum even in convos and the customer service has gone down in the 10 years ive lived here and gone to this store

Great inventory to select from. Great discount on almost all of what you want to buy. Bout my second 65 inch TV. Ash, the customer advocate who helped me select my TV set was very knowledgable.

Reeshup in Geek Squad is a true geek:) and absolutely amazing!!!! He is extremely patient and polite and fixed the issue I was having with my Dell Inspiron HP Laptop! Thank you so very much for your friendly, efficient, fast customer service. Really appreciate it.

I want to give a huge shout-out to Juan and Pedro at the Falls Church Best Buy. These two are absolute quality guys — the kind of employees every store wishes they had. After a frustrating experience at another location, Juan and Pedro completely turned my day around. They were attentive, knowledgeable, and genuinely committed to helping me. They quickly facilitated the exchange of my Meta glasses with zero hassle, just professionalism and great customer service from start to finish. Their attitude and willingness to go above and beyond impressed me so much that I ended up purchasing an additional pair on the spot. When customer service is this good, it builds real loyalty. If every Best Buy had a Juan and a Pedro, the company would be unstoppable. Five stars all the way — thank you both for restoring my faith in the experience!