Best Buy Baileys Crossroads

I almost never write reviews but in the case of this company, I felt strongly compelled to do so. Save yourself a lot of trouble and headache and STOP using Best Buy - use Costco, Walmart or Amazon instead. After years of loyalty, Best Buy continually lets me down. They charge you for $200.00 memberships and warranties that they do not honor. Don't even try to get something fixed or replaced - they ALWAYS find a loophole to not repair or credit the device - even with the warranty - this has happened to me personally with printers, scanners, laptops and lights. Their return process is a nightmare and you can't return items from their secondary market - which you don't even know your purchasing from. They are often shipping already opened or used products and then give you a difficult time when trying to return them "if" they even allow it - even though it's them that made the mistake. Prices are ALWAYS higher on their secondary market. My most recent experience was with Baileys store #283 and a manager named Ahmed D. This manager was by far the rudest and most unhelpful person I have met at Best Buy in my 20 years of being a customer. As an aside, the security/welcome gentleman at store #283 (Felipe) was excellent. He didn't have the power to assist, but went out of his way to try to do so - maybe make him the manager. I am a seasoned tech professional. One of my most recent purchases was a large TV for a neighbor that was $500.00 cheaper on Walmart, with free shipping. It arrived in perfect condition. I have been loyal to a fault for years with Best Buy, always shopping there out of loyalty, but Walmart, Costco and Amazon's prices are always cheaper. Walmart & Costco's customer service is far superior with much better warranties and return policies. You have lost a customer for life Best Buy (although yes, I know it does not matter to you).

I had an excellent experience at Best Buy thanks to Ash and Tony! I came in looking for a new soundbar, and they went above and beyond to help me locate the one I wanted. Even when there were issues with the barcode and the system wasn’t cooperating, they stayed patient, positive, and determined to get everything resolved. What really stood out to me was their attitude. They never made me feel like I was being a bother, and they kept working on the issue until everything was taken care of. Their professionalism, patience, and willingness to go the extra mile made a big difference in my experience. Employees like Ash and Tony are exactly what great customer service should look like. Best Buy should be proud to have them on the team. I truly appreciate all their help and would definitely recommend them to anyone shopping there!

Attention it’s not a best thing

Best buy !