Best Buy Baileys Crossroads

Great location and good selection. Wish there were a few more associates to help get things out of cases on the evening I was shopping. Had to wait a while, but it was worth the wait.

I have tried to call this store about 10 times in the past 2 days to ask a simple question and I sit on hold. I cannot get to a real person. Unbelievable. Answer your phones people.

Best price, friendly employees and perfect customer services.

I brought my laptop in for ongoing charging issues and explained its still covered under AppleCare. The Geek Squad employee immediately suggested there was probably nothing they could do and that I'd likely need to buy a new laptop, which made no sense give the AppleCare coverage. After I asked them to send it to Apple (what they said they usually do), they took my laptop and information and then left me waiting at the counter for an additional 15+ min with no updates. When I checked in twice they couldn't tell me whether they needed anything else from me or how much longer it would take (and didn't seem particularly concerned). It also took a long time just to be acknowledged when I first arrived. Between the lack of communications and poor customer service, I asked for my laptop back to take directly to an Apple Store instead. I definitely don't recommend Best Buy's Geek Squad! UPDATE: My Desktop and Documents disappeared after the associate had me sign out of my Apple ID because he didn't know where to disable Find My Mac. I wasn't warned this would remove my files locally or asked about backups. While I was able to restore everything later via iCloud, this caused unnecessary stress and risk (possible data loss).