Best Buy Baileys Crossroads

I want to give a huge shout-out to Juan and Pedro at the Falls Church Best Buy. These two are absolute quality guys — the kind of employees every store wishes they had. After a frustrating experience at another location, Juan and Pedro completely turned my day around. They were attentive, knowledgeable, and genuinely committed to helping me. They quickly facilitated the exchange of my Meta glasses with zero hassle, just professionalism and great customer service from start to finish. Their attitude and willingness to go above and beyond impressed me so much that I ended up purchasing an additional pair on the spot. When customer service is this good, it builds real loyalty. If every Best Buy had a Juan and a Pedro, the company would be unstoppable. Five stars all the way — thank you both for restoring my faith in the experience!

Zegeye On computers is awesome. He helped my mother pick exactly the right computer for her needs. 10/10. He was patient and well spoken about the product line. He is a great team member and deserves recognition.

I had a fantastic experience at Best Buy thanks to an associate named Summer. He was incredibly helpful and patient throughout my visit. He even informed me about the 12-month no-interest financing option that I didn’t know was available to me as a Best Buy credit card holder. That was a pleasant surprise and made my purchase even better. Overall, Summer really went above and beyond, and I’m grateful for his excellent customer service!

I've never been treated this way in one of their stores. I've had a membership with them for over 5 years, which costs around $179.99 per year, and when I went in for help with an 11-inch iPad Pro, they told me they couldn't help, that they couldn't exchange it for another one, that they could trade it in for $250 (it looked to be in good condition), or that I should sell it on Facebook Marketplace. It's unbelievable, unacceptable.