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Frequently Asked Questions About Best Buy Baileys Crossroads
How do I check product availability at the Baileys Crossroads Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Baileys Crossroads Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Baileys Crossroads stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Baileys Crossroads Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3248 reviews)
SZN'd1206
February 18, 2026
1 out of 5
Horrific experience at thus Best Buy. Went here to make a final decision on the Skullcandy 720s or the Shokz Opendots. I was stereoryped from the moment I walked in. I never received any help, workers walked right by me and never said a word (black woman)! I was just constantly monitored by security as the esrbuds are right st the front. I shouldnt have to wear my federal badge around my neck to be treated like a decent human being and shopper. I am going to pay off my BB card and never, ever shop with you all again! Additionally, I am going to reach out to corporate on this one. Target showed me love and suggested the Shokz opendots over the Skullcandy 720s. Shouout, and a huge thank you to TARGET ! I love my Opendots. Best Buy missed out on my $200 because of their shady business practices!
Sadie M
February 13, 2026
1 out of 5
By far the worst customer service I have ever experienced. Staff were not at all accommodating to me when I explained that my card was stolen and I needed the iPad I had purchased for work. Would not accept photos of both my ID and credit card. I then spoke to an AI agent who was more helpful than the staff members. Do not go to the falls church location. Save your sanity. I would give this zero stars if I could.
Response from Best Buy
February 13, 2026
Hello, Sadie,
Thank you for reaching out to share your concerns with not being allowed to use a payment method in store. In many cases you are able to use a digital card on your phone with a tap and pay, or online. For security reasons card information is unable to be physically input on a point of sale system in store to avoid possible misuse of peoples payment methods. If you would like to chat with us further on your concerns please reach out to us on any of our social media profiles below with Review 116777.
Facebook (https://bby.me/ctc1df)
Twitter/X (https://bby.me/vsv1ni)
Instagram (https://bby.me/fo4mlb)
Prince C
February 11, 2026
5 out of 5
I had an amazing experience at Best Buy in falls church VA. thanks to Michael Cronauer I went in looking for a small speaker, and Michael took the time to understand exactly what I was looking for. He ended up recommending a fantastic surround sound system that was perfect for what I needed. His knowledge and enthusiasm were incredible, and he truly went above and beyond to ensure I was satisfied. I left the store feeling thrilled and well taken care of. Highly recommend Michael Cronauer for anyone looking for top-notch customer service!
Kev C
February 07, 2026
4 out of 5
Pick up is quick but sometime no one at the counter
Free parking