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Frequently Asked Questions About Best Buy Fredericksburg

How do I check product availability at the Fredericksburg Best Buy?
How do I check my order status?
My local Fredericksburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fredericksburg stores’ holiday hours?

Recent Reviews

4.1
(2360 reviews)
Nacho M
February 15, 2025
1 out of 5
Every time I go to buy something at best buy lately it rings up at the register as a different price then where it's located in store. It's happened 3x in the past year
Response from Best Buy
February 15, 2025
Hello, Nacho Mama, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64817680. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64817680 Thanks, ^Ezra
Rochelle M
February 15, 2025
5 out of 5
On 14 February 2025, Walk in and was greeted by the door security and he directed me to the tv area where Mason provided me with superb service. Mason is knowledgeable and professional. He helped me to pick the best antenna for my home. Then at the cash register, Bob who was training a new employee took it further with explaining how to best make my purchase and cover it for warranties and insurance. Today, 15 February, I returned and Michael in computers was very busy with customers but he demonstrated patience with me, helped me to make a decision on my purchase and was professional - megga THANKS to all!
Ruairidh B
February 15, 2025
1 out of 5
Absolute waste of my time. I called a head to see if they had a phone in stock, AFTER seeing that it was in stock on their website. Employee who answered my call said they had plenty. Drive on over and walk in, no one greets me and there's no one at the phone area. I'm currently injured, so I limp around the store looking for someone. I give up and wait on line at checkout to ask for help. They finally get someone over to help me. This guy spends like 10 minutes typing on his computer INSTEAD OF JUST PHYSICALLY LOOKING in the desk where they store everything. He finally decides to check the desk, OH AND GUESS WHAT OUT OF STOCK. Don't waste your time with this best, very unreliable.
Response from Best Buy
February 15, 2025
Hi, Ruairidh, One of the perks of shopping in store is the ability to purchase items as grab-and-go. Therefore, I share your concern and am saddened to hear of your recent experiences when attempting to buy a phone. Please contact our support team so that we can look into it further. Simply send a private message to one of the links below. Be sure to mention that you are responding to Google Review 64816512, along with your full name, phone number, email address, and the date and time this occurred. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy) Sincerely, ^Tina
Kathleen D
February 15, 2025
1 out of 5
I want to start this review by saying I really like Best Buy. I have been a loyal customer of theirs for years and value having an electronic store locally that allows me to look at items more closely than just looking at things online. I am very tactile, and when purchasing computers or computer accessories, I love that I can go there and look and touch. I have bought many personal laptops, and when it came time to buy my business laptops, I insisted we go to Best Buy because I had an excellent time with their protection plans. I signed up for their Total Membership program and paid extra yearly for the guaranteed better support. A year after I purchased our high-end laptop for nearly 2,000 dollars for my business, the computer began acting funny. Temperatures soon skyrocketed to 107 Celsius, which is above boiling point. I knew it always ran a little hot, but this was a special level of hot. It blew out the hard drive and took out the GPU. Upon closer examination of the Laptop, I discovered that the amount of tape, felt, and useless metal packed into the laptop was deliberately placed there to choke my expensive laptop of air, collect debris and dust, and cause the computer to burn out faster. Nothing made me feel better than to learn that Best Buy had knowingly sold me an expensive laptop that had been sabotaged to fail. When I went to the Geek Squad and said this was ridiculous, your company sold me a PC meant to burn out, and I got no such assistance. The support I received was the bare minimum, and they charged me extra on top of their top-tier membership, which was supposed to give the best possible support to send my computer off to be repaired. Now, I am without a computer for nearly a month; I needed a daily laptop to run my small business smoothly. I chose to pay extra yearly so that I wouldn't be left hanging and would have a PC if it broke. I am sure that they will repair the bare minimum and send the Laptop back to me not completely restored. I had that experience with their service center years ago. They fixed only one thing when multiple items were broken, so I had to send the laptop back and forth numerous times, and because the damage had already been done, it was never the same. So, instead of replacing my Laptop, which they can do under my protection plan, they choose not to. Had this been a typical failure, I'd be much more understanding. However, seeing that this failure was caused because Best Buy activity chose to sell me a Laptop that was CHOKED of air to cause major overheating issues has made me re-evaluate whether I will continue to be on their membership and if I will ever purchase from them again. It's a little drive, but I could easily find the time to drive to Micro Center to accomplish everything I could at this Best Buy. Thanks for screwing me over. The overheating damage has already been done to the entire interior of this computer. No matter how much is repaired. It will take a whole new laptop to get this laptop running the same.
Response from Best Buy
February 15, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to protect my devices when a protection plan is available, and I like to know that my qualifying repairs will be processed quickly and efficiently. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64816510". Full Name E-mail Address Phone Number Regards, ^Josh Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy)

About Best Buy Fredericksburg

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