I needed a reasonably priced laptop. Walk to the computer section. Found what I needed, walked out the door with my new laptop.
Decent selection, organized. Some of the staff are friendly, I've met like two who were knowledgeable, but some don't know much about their inventory and give owners-nephew vibes in terms of apathy. I have built a few PCs and usually have to find everything myself. I asked if they had PC cases (knowing the site listed a few in stock) and had to spend 5 minutes explaining what that was and that a pre build is not it, only to be told by that individual they didn't think they carried them. Of course I found them myself three aisles away shortly after. Makes me feel like Ron Swanson.
Salesperson at checkout in the laptop area talked me into buying the yearly My Best Buy Membership. $179.99. He stated in-home setup of my laptop could be scheduled for FREE with the membership. Only after creating my Account and attempting to schedule my install, did I find out only In-store setup is Free! Yes, I can cancel this Membership over the phone, but I am driving back to store and have a discussion with a Manager. I am thinking about returning the laptop too. There are other stores to buy from. Needless to say…Not a Best Buy for me. Very poor and sneaky thing to do.
Very unsatisfactory business practice here in Fredericksburg VA