If I could give ZERO stars, I would. Worst on-the-sales-floor customer service EVER. I asked one of the associates where I could find an item. He started walking AWAY from me mumbling and pointing. When I called him on it, he was nasty about it. Then he gestured and started walking to where the item should have been, pointed, and kept on going. Turns out that the item wasn't in stock. He's the epitome of why I avoid the Best Buy brick and mortar store in Fredericksburg and go with [that online place that sounds like a river in South America] instead. No more. I'll just order from that other place from now on. Best Buy, you are dead to me.
Response from Best Buy
February 02, 2026
Hello,
Thank you for sharing your experience with us. We understand wanting assistance in locating an item that you needed and being met with this type of reaction from an employee is not a welcoming experience. We'd like to review this further with you, as this does not sound like the level of service we expect from our employees.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/qcxiqk), Twitter/X (https://bby.me/nhhuk0), or Instagram (https://bby.me/xk1phl), and mention your "Google review #112110" in your message.
They had the radio replacement swc interface for my 2008 Impala which absolutely nobody else had in stock for miles around.
chelsea c
January 16, 2026
I booked an appointment to fix my laptop. Upon arrival, absolutely no one was available to help. One of the Geek Squad members completely disregarded me and chose to help another customer before me. I would like to know the purpose of booking an appointment if I am not helped at the time of my appointment. I am extremely disappointed and frustrated with the quality of service at this location. I wouldn’t recommend anyone to give their money to this Best Buy.
Response from Best Buy
January 16, 2026
Hello, Chelsea,
Thank you for leaving us a review. It saddens us to hear that your recent experience with our Geek Squad Agents was not a positive one. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #105608" when reaching out on social.