Purchased a 100 inch TV on 8/15/26 for delivery and set up on August 22. Purchased other services as well from the Geek Squad. Total purchase price was $3,259. Not a small purchase. At 7:30 PM the night before the scheduled delivery received a phone call from a Best Buy call center in Minnesota that the delivery would be delayed until Sept. 1. I asked for compensation since I had made special arrangements to be home on the day of delivery. Told I would receive a gift card of an indeterminate amount. No explanation for the delay. Horrible service. I asked to speak to a manager and the phone person refused. No wonder they are closing Best Buy locations all over the country.
Had a nice experience with one of the check out agents and a manager, then another manager came and tried to force me to get their membership before I could return on the 15th day. Never buying from best buy again even Amazon is easier to support
Response from Best Buy
August 20, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand your frustration with the interaction you had. We would never want anyone to feel pressured when shopping in our stores. We would like to speak with you more and get some additional information.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 206718 in your message to us.
X: https://bby.me/AMe8YA
Facebook: https://bby.me/6ttbAg
Instagram: https://bby.me/6Rd5J7
Prashanna S
August 19, 2026
Very nice and well prepared sales associate. organized neat and clean. Yaser is an add on. He goes above and beyond. Thank you
Abigail has excellent customer service skills and always treats customers with kindness and respect. She was a great help to me today, and I truly appreciate the way she handled everything so professionally and respectfully.
I’m grateful to have had her assistance today. Thank you so much, Miss Abigail, for your wonderful customer service! God bless you.