Best Buy Fredericksburg

Hi I bought a computer from here and when I bought it one of the employees dropped it and that employee went to fix it and when I asked if it’ll have any problems in the future the employee said no and that if it has problems I can bring it back anytime and now that same spot the employee dropped it from is having problems on the screen I came here to fix it but they could not find a way to solve my problem and the manager was very rude

John Dodson was an excellent salesperson and extremely helpful in my purchase of a stacked washer & dryer.

the most horrible experience!!! The workers look at you and do not attend to you. October 30th was my birthday and we were looking for an imac for me for my birthday. I stood for a long time making signals to the workers and none of them came closer even though they saw me calling them. They simply decided to continue talking. and ignore us completely. When we were leaving, at the entrance two other workers, after calling them, also ignored us but since we remained standing in the place they had no other option but to pay attention to us. Is it a favor to serve customers? Do they get paid to talk to each other? Is ignoring clients part of your job? then they told us that the product we were looking for was not in the store because we had to order it online. I realized they were wasting our time. It was so difficult to come up to us and tell us this answer instead of leaving us standing... Well, happily my gift is already on its way home. Now I understand why people prefer to buy everything online and receive them at home. instead of making contact with this type of service... Now I understand when they say that they are bankrupt and their stores are going to close... bad very bad service.

Came in at 2:15pm on a Monday. Spent 10 minutes trying in vain to find items listed as in stock and shown clearly on the store map. Finally got someone to help me, briefly, who informed me that the two items I wanted (an nvme drive and a nvme drive reader) were moved from their marked locations to two separate locked cases on opposite ends of the store, and no one employee can open both. Tried in vain for the next 25 minutes, after speaking to three different employees, one of whom promised to radio for help, to get someone to pull the reader for me. Left after a total of 35 minutes empty handed. What’s the point of a retail store that won’t sell you anything? Total waste of time.