I had a pleasant experience with Devin who works for Verizon in bestbuy he went above and beyond for me I recommend Devin for your Verizon needs.
Good help finding what I was looking for
Very disappointed with the customer service at the Best Buy in Fredericksburg, VA. I stopped in for help ordering a replacement dishwasher handle from the Best Buy website. Tim at the host desk told me Geek Squad only orders parts for repairs they're doing. When I asked if anyone else could help, he said, "Unfortunately not. Just try and figure it out."
I understand if it's not store policy to order parts, but the dismissive attitude was disappointing. A little guidance or effort to help would have gone a long way.
Response from Best Buy
June 30, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience and that you didn't receive the help you needed when looking for a part. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/4bsWvL), Twitter/X (https://bby.me/5IOl3c), or Instagram (https://bby.me/kuLas7) and mention your "Google review #180395," we'll be happy to look into this with you to ensure your feedback is documented, and see what we can do to help.
CJ was exceptional..knowledgeable and helpful as we selected appliances for our kitchen remodel
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