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Best Buy Gainesville
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1351 reviews)
Eli G
July 17, 2025
1 out of 5
I’ve been a Best Buy customer for almost 20 years. Today was my last purchase. I purchased two phones which were supposed to be unlocked which arrived carrier locked. When you call customer service, they tell you that you can return it to the store. Waste my time going to the store for the representative to tell me they do not accept returns since it’s technically the wrong item even though it’s the same phone. After several calls to customer service they finally take the side of the store and send me a shipping label. Now I have to go out of my way again to ship the items back to them. But turns out I have to pay extra to box the items since the two phones were sent in separate boxes. I called customer service again to let them know and they said they can’t do anything about it and to try to tape the boxes together somehow. Just terrible service all around. No accommodations for the customer, and only excuses when it’s Best Buy's fault in the first place that the order was not correct. They need to do something about the online ordering process and how returns are handled if they want to compete with other online ordering companies that handle these situations much better than they do.
John D
July 17, 2025
1 out of 5
MAJOR DISTRUST FLAG….
Geek Squad lacks communication between themselves and customer..Left my phone there to be checked out for something simple in their field..During a week course, I called multiple times for an outdated about my situation, no response or can’t get through…After 1 week I did a in-store visit..Now they are saying that they can’t find my phone and have no clue if they shipped it off to Apple…
1. Why can’t you do a call back update with 72hrs?…plenty of time..
2. Need a in store number..
3. Need to be organized better in the back room..
4. They keep taking my info down…YOU SHOULD ALREADY HAVE ALL THAT..3x
……1st and last time….only buying from BestBuy and not giving GeekSqaud my attention…
PlutonicPD
July 15, 2025
5 out of 5
Sajeed was amazing he helped me get all the things I needed and made things easy and efficient
James T
July 15, 2025
2 out of 5
This location is convenient. The employees are friendly, unfortunately not very knowledgeable when it comes to surround sound.
Response from Best Buy
July 15, 2025
Hi, James,
Thanks for taking the time to share a review with us. We understand how important it is to have not just friendly, but highly qualified staff to assist as well. We would love to follow up with you to learn more about your experience and provide you with any support you may need.
Please connect with a member of our team through a private message on Facebook (https://bby.me/n0y3jx), Twitter/X (https://bby.me/jkr22k), or Instagram (https://bby.me/wt6pn0). For the fastest response, please include your full name, email, phone number, and "Google Review 15846" in your message. Thanks!
Regards,
^April