Best Buy Gainesville

Not a bad place just disappointed with their selection for computer items. The staff in the computer section wasn't really knowledgeable when I visited and wasn't able to understand (to me) basic computer component questions (think A+ cert). It's a good place for plug and play items but not ideal for enthusiasts.

Absolutely awful customer service especially from the so called corporate level who is supposed to right the wrongs.

Great place to shop

I placed an order and listed my wife as the pickup contact. When she arrived at the store, the associate initially said they didn’t have the item — and oddly mentioned a phone, which we never ordered. After clarifying what the order was actually for, he claimed it wasn’t under her name and refused to assist further, even when she offered to show the order confirmation and ID. I called Best Buy customer service, who confirmed everything was correctly under her name. When she went back to the store the guy immediately asked if the name was switched to her which she said no and asked to speak with the manager — and after I mentioned that I’d be reporting the situation to corporate — suddenly the item was “found” and under her name. This was extremely frustrating and avoidable. The lack of effort, poor communication, and dismissive rude attitude from the initial associate caused unnecessary stress. We drove out of our way to be able to enjoy the product today without waiting for delivery and I expected better from a company like Best Buy.