Best Buy Gainesville

Good store, not too busy. Was in and out with online pick up in 5 minutes.

If I could give this store no stars I would and here’s why. When I called to make a purchase for a couch which is very uncomfortable and wasn’t what we had expected and then on top of that it’s a third party company but when I placed the order I did it over the phone with a gentleman that was from another country and he took the order and placed it and also explained that if we wanted the old couch removed because we are not well enough to do ourselves that we would have to call the company ourselves. No excuse me I spoke to another lady from again another country who disrespectfully gave her name as a English persons name which I can tell you that other countries don’t like it when we imitate them we don’t like it when you Imitate them so respectfully, please give the correct name that you have not a.k.a. a English name. That’s so disrespectful for one. So anyways as I’m saying she wanted me to call the company itself when I’m chronically ill and don’t want to be on the phone constantly when I’m not well. Anyways as I was saying I did so and got no response twice so when I called again I got a Latino man on the phone when I explained what was going on and that if this couldn’t be done then we wanted to delete the order but instead of listening to every word I was saying talking over me very rudely and laughing and stating that all I had to do was to delete the order on the app when again I explained in very simple terms that I had ordered it over the phone and not on the app. This is how well he listened so he was not doing his job correctly at all or maybe couldn’t understand PLAIN ENGLISH. This is another problem in hiring young people from another country that can not understand English plainly or to even comprehend what you’re telling them and then when I stated I wanted to speak with the supervisor over and over he stated that they were going to say the same thing but I stated I didn’t care to have them to call me and he stated that I wouldn’t get a call back until 24 to 48 hours but also when I had asked to speak to a supervisor he kept asking over and over again why , why , why when in plain English I stated that to him. Had he listened instead of being condescending and smart Alec he would have known why and I’m not the one who’s going to keep repeating myself. It’s there job to listen to every word a customer is saying instead of talking over them and laughing which then escalate the problem more instead of de-escalating the problem. This needs to be handled because this store and company hires these type of people to get out of paying a higher wage and health insurance and etc…. They will lose a lot of business this way and eventually the company will have to shut down. May not be soon but eventually will I can promise you that not a lot of people will keep putting up with this nonsense. We also need to return this couch but since we had to pay someone else to put it together now we have to either get someone from this company to come get it which they should because there selling these items rather it’s with a third company or not it’s their obligation to make it right. I’m chronically ill not chronically stupid. I wouldn’t recommend this company to anyone EVER. Don’t do what we did. I hope this helps someone else to make a better decision to go somewhere else than to deal with their shenanigans and disrespect for a customer. Of course there going to respond to this with a AI generated computer response with we apologize for any inconvenience but what they won’t do is have a human person to respond and correct the matter. It will be dismissed of course just so they can keep doing customers wrong to get that money.

Very happy with this spacious fridge love all the compartments that help us organize our produce beverage better. Love the craft ice as well

My husband and I went in today looking at TV’s. The sales associate, Faizan B. could not have been any more courteous, patient with our questions and extremely helpful. We also had interaction with the manager, Daniel who was just as helpful. Although we did not purchase a TV today we will be back as we now have all the information that we need in order to make an informed decision. The only thing left to do is double check our measurements and BB will even come out to do that for us!!!