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Frequently Asked Questions About Best Buy Gainesville

How do I check product availability at the Gainesville Best Buy?
How do I check my order status?
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gainesville stores’ holiday hours?

Recent Reviews

4.0
(1384 reviews)
Susan C
October 06, 2025
2 out of 5
We waited quite a while to get help with picking out printers. We left and went to Staples and bought the same printer there for less $.
Response from Best Buy
October 06, 2025
Hello. We wish you would have received the help needed but appreciate you taking the time to bring this to our attention. We would like to help assist or answer any questions you may have. Feel free to reach out to us in a private message on Facebook (https://bby.me/m8v52p), Twitter/X (https://bby.me/0hbe8w), or Instagram (https://bby.me/09hljc). Thanks!
Says K
October 05, 2025
1 out of 5
Customer service was not good. Took my recycled device and threw it away before I was able to buy the new item. Also did not honor the promotional discount for recycling a device.
Response from Best Buy
October 06, 2025
Good morning, We appreciate you taking the time to share this with us. It's disappointing to hear that your recycling experience didn't go as expected with us. Please send a private message on one of our social media platforms, Facebook (https://bby.me/1etpwj), Twitter/X (https://bby.me/ik7vmu), or Instagram (https://bby.me/lzk9jv), and mention your "Google review #52100" in your message, so we can review this further with you.
Zack
September 30, 2025
1 out of 5
I came in for a return and the Asian guy at customer service had an unnecessary attitude from the start. He was disrespectful and honestly made the whole experience worse. If these kind of people don’t want to work, they shouldn’t be dealing with customers. Really disappointed with the staff here.
Vicki D
September 29, 2025
5 out of 5
The young man at the door gave us the correct information and ended up checking us out. Young African American fellow. I don't have receipt handy for his name.🥺

About Best Buy Gainesville

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