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Best Buy Gainesville
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1401 reviews)
Dilaram K
December 08, 2025
1 out of 5
Very very bad experience in guinsvile store I placed order on29 November and updated my home address still they are bringing same product my old address since 2018 very bad service I will never go again
Garrett P
December 04, 2025
5 out of 5
Plenty of people around to help. Friendly staff. Just didn't like how much they were pushing apple products on me 😅
Lisa N
December 04, 2025
1 out of 5
Unfortunately, encountered one of the most inept, incompetent and LAZY managers I have ever run across. He deserves to be demoted to stock boy. Went into store to obtain a $1,000 price guarantee match for a TV that was purchased at a BB an hour away. He told us he could NOT process the match because we had to go to the store we purchased from (again, an hour away). Mind you, the individual on chat told us we could go the ANY BB to obtain the credit. The motto on the wall at this BB is "customer obsessed." What a joke. Please send your managers back through training and seriously consider getting rid of the lazy and non-customer focused individuals. Do NOT purchase from this store.
Response from Best Buy
December 04, 2025
Hello,
Thanks for reaching out. We can understand wanting to get such a large price match for the TV you recently purchased, and being told you'd have to drive so far to another store to get that, wouldn't be welcome.
We'd like to look into this further with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/4j904m), Twitter/X (https://bby.me/ntevdb), or Instagram (https://bby.me/4zvbg7). Please also refer to your "Google review #81428" in your message.
Ryan s
December 03, 2025
5 out of 5
Good product and good customer service