Don ever use the online store if you want to pick up the same day, you would think it would make sense but unfortunately not it's just a waste of time just pick it up your self or better yet just order from Amazon or other online distribution companies
Response from Best Buy
May 05, 2026
Good Afternoon, Ryan,
We definitely understand how you are feeling after having an issue regarding same day pickup. We would love to review this situation in depth with you. Please feel free to send our team a private message on social media with your Google review case ID: #149161.
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really appreciate how clean and well-maintained this location is. Even though it's an outlet, it doesn't feel like a warehouse; the displays are tidy and the staff is helpful. It’s a great spot for finding budget-friendly electronics without the stress of a crowded mall. Definitely worth checking here first before buying full-price elsewhere."due to the open-box discounts, and the staff is knowledgeable. Excellent place to find tech at a fraction of the original. Bought 2 i-pad here recently and a replacement Ring door bell. Sent one of the i-pad in Italy for my niece. Great price.
They have been incredibly low on stock for a long time. When I asked about an online order that was delayed, they wouldn't even look up my order number, just told me orders weren't arriving "on the boats" in general. The concept is understandable, but at least look it up in the system to see if you can find out anything before giving false placations to customers. I ended up cancelling my whole order because they had no idea where anything was or if it would arrive in the next two weeks.
Response from Best Buy
April 26, 2026
Hello Rachael,
We can see why you’d be upset if you did not get the information you needed regarding your order. We would like to see if we can help, please reach out through one of our social media channels listed below and include your Google Review #146238 in a private message. We’re here to listen and help however we can.
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