Best Buy Gainesville

I placed an order and listed my wife as the pickup contact. When she arrived at the store, the associate initially said they didn’t have the item — and oddly mentioned a phone, which we never ordered. After clarifying what the order was actually for, he claimed it wasn’t under her name and refused to assist further, even when she offered to show the order confirmation and ID. I called Best Buy customer service, who confirmed everything was correctly under her name. When she went back to the store the guy immediately asked if the name was switched to her which she said no and asked to speak with the manager — and after I mentioned that I’d be reporting the situation to corporate — suddenly the item was “found” and under her name. This was extremely frustrating and avoidable. The lack of effort, poor communication, and dismissive rude attitude from the initial associate caused unnecessary stress. We drove out of our way to be able to enjoy the product today without waiting for delivery and I expected better from a company like Best Buy.

I’ve been a Best Buy customer for almost 20 years. Today was my last purchase. I purchased two phones which were supposed to be unlocked which arrived carrier locked. When you call customer service, they tell you that you can return it to the store. Waste my time going to the store for the representative to tell me they do not accept returns since it’s technically the wrong item even though it’s the same phone. After several calls to customer service they finally take the side of the store and send me a shipping label. Now I have to go out of my way again to ship the items back to them. But turns out I have to pay extra to box the items since the two phones were sent in separate boxes. I called customer service again to let them know and they said they can’t do anything about it and to try to tape the boxes together somehow. Just terrible service all around. No accommodations for the customer, and only excuses when it’s Best Buy's fault in the first place that the order was not correct. They need to do something about the online ordering process and how returns are handled if they want to compete with other online ordering companies that handle these situations much better than they do.

MAJOR DISTRUST FLAG…. Geek Squad lacks communication between themselves and customer..Left my phone there to be checked out for something simple in their field..During a week course, I called multiple times for an outdated about my situation, no response or can’t get through…After 1 week I did a in-store visit..Now they are saying that they can’t find my phone and have no clue if they shipped it off to Apple… 1. Why can’t you do a call back update with 72hrs?…plenty of time.. 2. Need a in store number.. 3. Need to be organized better in the back room.. 4. They keep taking my info down…YOU SHOULD ALREADY HAVE ALL THAT..3x ……1st and last time….only buying from BestBuy and not giving GeekSqaud my attention…

Sajeed was amazing he helped me get all the things I needed and made things easy and efficient