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Frequently Asked Questions About Best Buy Gainesville

How do I check product availability at the Gainesville Best Buy?
How do I check my order status?
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gainesville stores’ holiday hours?

Recent Reviews

4.1
(1355 reviews)
Amer R
July 25, 2025
1 out of 5
I placed an order and listed my wife as the pickup contact. When she arrived at the store, the associate initially said they didn’t have the item — and oddly mentioned a phone, which we never ordered. After clarifying what the order was actually for, he claimed it wasn’t under her name and refused to assist further, even when she offered to show the order confirmation and ID. I called Best Buy customer service, who confirmed everything was correctly under her name. When she went back to the store the guy immediately asked if the name was switched to her which she said no and asked to speak with the manager — and after I mentioned that I’d be reporting the situation to corporate — suddenly the item was “found” and under her name. This was extremely frustrating and avoidable. The lack of effort, poor communication, and dismissive rude attitude from the initial associate caused unnecessary stress. We drove out of our way to be able to enjoy the product today without waiting for delivery and I expected better from a company like Best Buy.
Response from Best Buy
July 25, 2025
Hi, Amer, Thank you for sharing your feedback. It's concerning when we don't receive the level of support we expected. At Best Buy, our goal is to create a positive experience with every interaction, and I am sorry to hear that may not have been the case in this instance. To formally document your feedback, feel free to reach out to us on Facebook (https://bby.me/848nnc), Instagram (https://bby.me/uyse0x), or Twitter (@BestBuySupport). Be sure to mention your Google review 20389. Best regards, ^Pre
Eli G
July 17, 2025
1 out of 5
I’ve been a Best Buy customer for almost 20 years. Today was my last purchase. I purchased two phones which were supposed to be unlocked which arrived carrier locked. When you call customer service, they tell you that you can return it to the store. Waste my time going to the store for the representative to tell me they do not accept returns since it’s technically the wrong item even though it’s the same phone. After several calls to customer service they finally take the side of the store and send me a shipping label. Now I have to go out of my way again to ship the items back to them. But turns out I have to pay extra to box the items since the two phones were sent in separate boxes. I called customer service again to let them know and they said they can’t do anything about it and to try to tape the boxes together somehow. Just terrible service all around. No accommodations for the customer, and only excuses when it’s Best Buy's fault in the first place that the order was not correct. They need to do something about the online ordering process and how returns are handled if they want to compete with other online ordering companies that handle these situations much better than they do.
Response from Best Buy
July 18, 2025
Hey ELi Guzman, First off thank you for being a long time customer!. I can understand how you might be feeling about your situation I have had a similar experience with having to make a return. I would like to see if we can look into this and see if we can improve your experience. To get started, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #17047 then send us a private message providing us with your full name, email address, and telephone number. Facebook (https://bby.me/yqj0lk) Twitter/X (https://bby.me/ilguxh) Instagram (https://bby.me/8z49e2) Google Review #17047 Thanks, ^Ezra
John D
July 17, 2025
1 out of 5
MAJOR DISTRUST FLAG…. Geek Squad lacks communication between themselves and customer..Left my phone there to be checked out for something simple in their field..During a week course, I called multiple times for an outdated about my situation, no response or can’t get through…After 1 week I did a in-store visit..Now they are saying that they can’t find my phone and have no clue if they shipped it off to Apple… 1. Why can’t you do a call back update with 72hrs?…plenty of time.. 2. Need a in store number.. 3. Need to be organized better in the back room.. 4. They keep taking my info down…YOU SHOULD ALREADY HAVE ALL THAT..3x ……1st and last time….only buying from BestBuy and not giving GeekSqaud my attention…
Response from Best Buy
July 18, 2025
Hello, Thanks for leaving your feedback. It's unfortunate that this happened. I understand why this would be frustrating for you. We would love to take a closer look into this and help in any way possible. Please connect with a Best Buy representative by sending a private message to us on one of the below social media platforms. X: https://bby.me/ni151v Facebook: https://bby.me/rk445v Instagram: https://bby.me/wldluv Best, ^Kadian
PlutonicPD
July 15, 2025
5 out of 5
Sajeed was amazing he helped me get all the things I needed and made things easy and efficient

About Best Buy Gainesville

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