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Best Buy Gainesville
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1390 reviews)
William S
November 04, 2025
1 out of 5
I stopped in to pick up a paid for online order and was asked to furnish a receipt and identification. I presented the following: email receipt on my phone + purchasing credit card + non-photo gov ID (physical) + non-gov photo ID (physical) + a photo of my driver’s license + vehicle registration. I was denied pickup because I didn’t have a physical gov photo ID. I guess I could have gone through the trouble of falsifying all these documents so I could get some free goodies in the flesh and on camera - seems logical.
They certainly get five stars for employee buy in on protecting inventory. While I understand store policy is clear, I think a little common sense and discretion would go further in helping their declining brick and mortar model vs. turning away a legitimate customer.
Inventory protected; customer relationship and future business, not so much.
Response from Best Buy
November 05, 2025
Hello and thank you for taking the time to provide your feedback regarding your experience. If you have any questions regarding our Privacy Policy, we would be happy to answer those. Please feel free to reach out to us on Facebook (https://bby.me/aa8xmc), Twitter/X (https://bby.me/3660ua), or Instagram (https://bby.me/zxz73y). When reaching out via social media, be sure to mention that it's in response to Google Review number 64773. Thanks!
Steve C
October 31, 2025
3 out of 5
Very ordinary. Went with my family and would not go out of my way to go back.
Fielding K
October 28, 2025
4 out of 5
Shikore and his manager or slash boss were amazing. They took very good care of us.And did everything and more than was expected.You gotta give them two thumbs up there on point
Ryan G
October 26, 2025
1 out of 5
Rescheduled my TV installation/delivery appointment without letting me know. Calling BestBuy l is a lost cause, you basically have to go in person. Thinking about canceling my subscription, returning the items, and giving another store my business. BestBuy is terrible now.