Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1384 reviews)
Susan C
October 06, 2025
2 out of 5
We waited quite a while to get help with picking out printers. We left and went to Staples and bought the same printer there for less $.
Response from Best Buy
October 06, 2025
Hello. We wish you would have received the help needed but appreciate you taking the time to bring this to our attention. We would like to help assist or answer any questions you may have. Feel free to reach out to us in a private message on Facebook (https://bby.me/m8v52p), Twitter/X (https://bby.me/0hbe8w), or Instagram (https://bby.me/09hljc). Thanks!
Says K
October 05, 2025
1 out of 5
Customer service was not good. Took my recycled device and threw it away before I was able to buy the new item. Also did not honor the promotional discount for recycling a device.
Response from Best Buy
October 06, 2025
Good morning,
We appreciate you taking the time to share this with us. It's disappointing to hear that your recycling experience didn't go as expected with us. Please send a private message on one of our social media platforms, Facebook (https://bby.me/1etpwj), Twitter/X (https://bby.me/ik7vmu), or Instagram (https://bby.me/lzk9jv), and mention your "Google review #52100" in your message, so we can review this further with you.
Zack
September 30, 2025
1 out of 5
I came in for a return and the Asian guy at customer service had an unnecessary attitude from the start. He was disrespectful and honestly made the whole experience worse. If these kind of people don’t want to work, they shouldn’t be dealing with customers. Really disappointed with the staff here.
Vicki D
September 29, 2025
5 out of 5
The young man at the door gave us the correct information and ended up checking us out. Young African American fellow. I don't have receipt handy for his name.🥺