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Frequently Asked Questions About Best Buy West Broad

How do I check product availability at the West Broad Best Buy?
How do I check my order status?
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Broad stores’ holiday hours?

Recent Reviews

4.1
(2628 reviews)
Trong H
June 22, 2025
4 out of 5
Not sure if it’s this Best Buy or the surrounding area or what’s going on but every time I walk into this store I’m greeted with what feels like contempt. First time I came in the lady at customer service: I can help you -.- Me: hi! I can help you…-.- Second time I went to buy 2 tvs and the guy: Me: yea what’s the difference between these 2 tvs? :) Him: well I guess this one just has a bit higher quality of whatever…. ( I don’t remember his exact words but they came with a tone that suggested I should hurry and get out )
melvin s
June 17, 2025
2 out of 5
Employees can be more helpful.
josh c
June 15, 2025
1 out of 5
Do not get a car stereo installed here. Don’t get anything car audio installed here. I had a whole day wasted by the tech Luis. Literally sat there for over 6 hours after being quoted 2 hours. Dude had no idea what he was doing, kept calling people and sending pictures to try and figure it out. It’s a car stereo with a harness, no new speakers or anything crazy. The worst part was his refusal to take any accountability. At hour 6 he had the nerve to say “Yeah these new Sony head units are a pain. Another tech told me I shouldn’t even take the job”. It’s literally a Sony head unit that’s consistently voted top 5 of 2025. People all over Reddit singing its praises and doing home installs yet somehow it’s the product, not the incompetent tech right? Then the manager, after I’d been sitting there for 6 hours, never said sorry we wasted your day, never said they would make it right or get a different tech to install the stereo, he just refunded me without a word. Then I went to Crutchfield in Charlottesville and they had the new stereo, new backup camera, and a new HDMI outlet installed in less than 2 hours. Seriously save yourself the headache and go anywhere else.
Samuel H
May 27, 2025
5 out of 5
5 Stars – Excellent Service from John Lewis Our customer service rep John Lewis was incredibly helpful with my Meta Quest 3 purchase. He was knowledgeable, patient, and made sure I understood everything before I left the store. Great customer service that made the whole experience smooth and enjoyable. PROMOTE NOW! Thanks, John!

About Best Buy West Broad

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