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GEEK SQUAD

Best Buy West Broad

ClosedOpens at 10:00 AM
4.1
(2628 reviews)
11200 W Broad St
Glen Allen, VA 23060
(804) 364-5900
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ClosedOpens at 10:00 AM
SaturdayJul. 110:00 AM - 8:00 PMSundayJul. 211:00 AM - 7:00 PMMondayJul. 310:00 AM - 8:00 PMTuesdayJul. 410:00 AM - 8:00 PMWednesdayJun. 2810:00 AM - 8:00 PMThursdayJun. 2910:00 AM - 8:00 PMFridayJun. 3010:00 AM - 8:00 PM
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Specialty Shops and Services

  • More cameras. More help. More hands-on. Come in to experience camera shopping the way it should be.

  • Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

  • Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

  • See how Samsung's technology can redefine your home theater experience.

  • Sony experts are ready to show you the latest TVs, sound bars and gaming experiences from Sony.

  • Discover the incredible pictures, theater-quality sound and stunning video of the latest LG TVs.

  • Most stores offer Trade-In on eligible items including mobile phones, tablets, other hardware, and video game software purchased anywhere. Participating stores may have additional requirements.

  • Discover how you can use Google Home voice assistants and the dozens of products that work with them to get answers, play music, and control smart devices around the house, using only your voice.

  • Meet Alexa, the voice assistant that can play music, make calls, answer questions, check traffic and weather, and more. Plus, find out how you can control other smart home devices using just your voice.

  • Find the right hearing solutions with help from experts, plus learn more about using your products.

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  • Save with open-box products at a store near you.

    Choose from a variety of open-box items, all discounted to save you money. Check back often because our selection varies. But you can rest assured that open-box products are always covered by our Return and Exchange Promise.

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Frequently Asked Questions About Best Buy West Broad

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Recent Reviews

4.1
(2628 reviews)
Trong H
June 22, 2025
4 out of 5
Not sure if it’s this Best Buy or the surrounding area or what’s going on but every time I walk into this store I’m greeted with what feels like contempt. First time I came in the lady at customer service: I can help you -.- Me: hi! I can help you…-.- Second time I went to buy 2 tvs and the guy: Me: yea what’s the difference between these 2 tvs? :) Him: well I guess this one just has a bit higher quality of whatever…. ( I don’t remember his exact words but they came with a tone that suggested I should hurry and get out )
melvin s
June 17, 2025
2 out of 5
Employees can be more helpful.
josh c
June 15, 2025
1 out of 5
Do not get a car stereo installed here. Don’t get anything car audio installed here. I had a whole day wasted by the tech Luis. Literally sat there for over 6 hours after being quoted 2 hours. Dude had no idea what he was doing, kept calling people and sending pictures to try and figure it out. It’s a car stereo with a harness, no new speakers or anything crazy. The worst part was his refusal to take any accountability. At hour 6 he had the nerve to say “Yeah these new Sony head units are a pain. Another tech told me I shouldn’t even take the job”. It’s literally a Sony head unit that’s consistently voted top 5 of 2025. People all over Reddit singing its praises and doing home installs yet somehow it’s the product, not the incompetent tech right? Then the manager, after I’d been sitting there for 6 hours, never said sorry we wasted your day, never said they would make it right or get a different tech to install the stereo, he just refunded me without a word. Then I went to Crutchfield in Charlottesville and they had the new stereo, new backup camera, and a new HDMI outlet installed in less than 2 hours. Seriously save yourself the headache and go anywhere else.
Samuel H
May 27, 2025
5 out of 5
5 Stars – Excellent Service from John Lewis Our customer service rep John Lewis was incredibly helpful with my Meta Quest 3 purchase. He was knowledgeable, patient, and made sure I understood everything before I left the store. Great customer service that made the whole experience smooth and enjoyable. PROMOTE NOW! Thanks, John!

About Best Buy West Broad

At Best Buy West Broad, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy West Broad team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 11200 W Broad St in Glen Allen, VA, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy West Broad? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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