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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2800 reviews)
Story t
October 29, 2026
2 out of 5
The store is in great condition, looks recently remodeled. It’s clean…. but there are no employees. We stood in the appliance section for about 20 minutes ready to spend money on an OTR Microwave with delivery and installation, and not a soul acknowledged our existence. That would usually be fine, but literally every other Best Buy I’ve been to, there are employees hovering around you constantly. Had a couple questions that we couldn’t get answered. So we changed our minds about the appliance, decided to go elsewhere for it. Attempted to find an ethernet hub instead, walked around the store and checked computers and then the router section… the place is a ghost town. Found the hub, and saw that in the six months since I bought the exact same device (model number matches), it’s gone up $10. Nah. Thanks for pushing us to Amazon, I guess. At least there it’s still 14.99 instead of 24.99.
Best Buy is just an overpriced show room with no actual customer service now.
And how are you supposed to buy anything anyway when there are no registers at the front?
Charles V
October 23, 2026
4 out of 5
Good inventory! Pricing for TV’s rival if not beat Walmart, Target or East coast appliance.
Aaron W
October 23, 2026
1 out of 5
This company pisses me off constantly. I stopped shopping at Best Buy for a while because of their racist policies that they adopted during COVID, but figured maybe things had changed in the last few years. This time they got me to sign up for a credit card to get the 10% cash back the first day of owning the card, but then they won’t give me the card number so that I can use it online and say that I have to wait until the card arrives to use it. So I won’t be able to use the credit card online until after the 10% cash back expires because both Best Buy and Citibank refuse to give me the credit card that they signed me up for. Racist scam companies.
Response from Best Buy
October 23, 2026
Hello, thank you for leaving us a review. Being excited to use your new Best Buy credit card is understandable. Can you please reach out to us on Facebook (https://bby.me/wyiZQ7), Twitter/X (https://bby.me/18lqAI), or Instagram (https://bby.me/l0cghw) with more information about your experience? Please begin your message with "This is regarding my Google Review #242669".
Caroline S
October 21, 2026
5 out of 5
If I ever need camera advice again, I'm going to Herrick Higgens at the Best Buy in Short Pump. He provided exceptional customer service which is exceedingly rare these days.
He is not only extremely helpful but he also seems genuinely interested in photography and how he can help make your experience even better.
If you ever want advice on what camera or lens to buy, you've got to talk to Herrick. I promise he'll give you amazing advice and steer you in the right direction.