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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2757 reviews)
Justin W
June 08, 2026
1 out of 5
A hostile shopping experience. Best Buy, like Walmart, seems to dislike and distrust its customers.
This is isn’t a store, it’s a highly secure exhibition space. Everything is bolted down and heavily surveilled.
I wanted to test out a Nikon Zf - it’s fine that it’s tied to the table, but it doesn’t turn on. It seemed like power was turned off for the entire Nikon table, in fact. The camera was filthy.
I set it back down and started to walk away. The alarm started screaming.
I went to the Sony table to mess with the A7IV - the camera was also filthy, also didn’t power on, and also started screaming as soon as I set it down.
In-store associates mainly just chat with each other. No one offered to help out - it seems like their only job is to disable the product alarms every few minutes.
I’d rather drive to New York, test the cameras in B&H, and drive back to Richmond rather than enter a Best Buy again.
Claire T
June 06, 2026
1 out of 5
Had a very frustrating experience at this location. Would not replace a defective product and caused more damage to it for “testing purposes.” I do not recommend shopping at this location and suggest going to the Best Buy on Brook Road.
Response from Best Buy
June 07, 2026
Good Afternoon, Claire,
We would love to learn more about the issues you had surrounding a defective product. Please start by sending us a private message on social media that includes your Google review case ID: #163327.
- Facebook (https://bby.me/BYiFZZ)
- Twitter/X (https://bby.me/UMeEww)
- Instagram (https://bby.me/dUErCb)
Eric B
May 31, 2026
5 out of 5
Great very open and parking is easy they were kind even open a register for me to check out only got a charger very nice and efficient service
Steven R
May 26, 2026
5 out of 5
All things tech. They have your back. I don't need them but when I need something done that I don't FEEL like doing, I trust their professionalism and strive for perfection in their work.