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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2646 reviews)
Juliana D
August 11, 2025
1 out of 5
Today we went to the store because my wife wanted to buy an Apple Watch. We decided to come here since it's an electronics store, and we could see the variety of models and sizes available. (Although, the nearby Target and Walmart had the same model in stock.)
We arrived close to closing time but were still within their 8:00 PM closing hour. A sales associate approached us, not very kindly, and asked if we needed help—even though we had been in the store for about 15 minutes. He led us to the display counter and, leaning against it as if he were bored, showed us the available colors.
The checkout was the worst part, in my opinion. He brought the product box and just threw it on the counter. I wanted to leave right then and there, but to not make the situation worse for my wife, I kept my composure and we completed the purchase.
I love the variety of products in the store, but I will never shop at this particular Best Buy again."
Response from Best Buy
August 12, 2025
Hello,
Thank you for the review. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores.. I regret to learn this was not your experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/duq7z6), Twitter/X (https://bby.me/u9oqxr), or Instagram (https://bby.me/o221mb). I’d recommend sending a private message or DM. Please include Google Review 27907
Regards,
^ Kristy
Teresa R
July 30, 2025
1 out of 5
Rescheduled once due to extreme heat. supposed to be here from 7:00 a.m. to 7:00 p.m. today and at 4:00 called to say it they would not be making it today and now want to put my delivery off to Mid-Aug. Purchase was June 14th. I was told if I wanted to speak to a manager I would have to go in the store. They don't take phone calls. The poorest customer service I've ever experienced from Best buy.
Response from Best Buy
July 30, 2025
Hello.
We sincerely apologize for the unexpected delay in your delivery and any inconvenience this may have caused. We would be more than happy to look into this and see what options may be available. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/w64upi), Twitter/X (https://bby.me/x9xrtu), or Instagram (https://bby.me/8je6ek). Please also include Google Review number 22556.
Best,
^Allison
Dodgers M
July 30, 2025
3 out of 5
Did not have what I was looking for
Cindy S
July 27, 2025
5 out of 5
Ben helped us purchase our new appliances. Very professional and knowledgeable. Best Buy is fortunate to have such a bright young professional.