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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2558 reviews)
hussain a
December 11, 2024
1 out of 5
Got a product and asked for price match and the manager (young Arab guy) at that time couldn’t figure out how to do it and after making me wait for 30 min he said we don’t price match BRANDSMARTUSA. I showed him the best buy policy but he dismissed it. I got the product anyways and price matched it customer service online.
This just shows that bestbuy is not training their managers well enough. I’ve been a long time customer but things like this will surely push customers like me to opt for other stores
Response from Best Buy
December 11, 2024
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64544261" and share your full name, email, and phone number.
Thanks,
^Jacob
Kyle W
November 29, 2024
1 out of 5
I bought 2 Iphones online and went to this store to pick them up. It took 2 hours of working with the staff there just to be told they couldn't process the order and I needed to cancel it. The staff were polite but it was a staggering amount of incompetence here, what a waste of time
Response from Best Buy
November 29, 2024
Hi, Kyle,
Thank you for reaching out in regards to your pickup concern. I can understand that having a problem with your pickup can be difficult. In many cases you would receive a text/e-mail when the item is ready to pickup. Trying to force cellphone pickups that may have activations tied to them can cause problems. We would certainly be glad to look into your order and support you in any way we can. Please reach out to us on any of our Social Media Profiles below with Review 64493742 for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
Rayna S
November 13, 2024
5 out of 5
Very friendly staff
Henry S
November 12, 2024
5 out of 5
Love great service go see Chad