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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2628 reviews)
Trong H
June 22, 2025
4 out of 5
Not sure if it’s this Best Buy or the surrounding area or what’s going on but every time I walk into this store I’m greeted with what feels like contempt.
First time I came in the lady at customer service:
I can help you -.-
Me: hi!
I can help you…-.-
Second time I went to buy 2 tvs and the guy:
Me: yea what’s the difference between these 2 tvs? :)
Him: well I guess this one just has a bit higher quality of whatever…. ( I don’t remember his exact words but they came with a tone that suggested I should hurry and get out )
melvin s
June 17, 2025
2 out of 5
Employees can be more helpful.
josh c
June 15, 2025
1 out of 5
Do not get a car stereo installed here. Don’t get anything car audio installed here. I had a whole day wasted by the tech Luis. Literally sat there for over 6 hours after being quoted 2 hours. Dude had no idea what he was doing, kept calling people and sending pictures to try and figure it out. It’s a car stereo with a harness, no new speakers or anything crazy. The worst part was his refusal to take any accountability. At hour 6 he had the nerve to say “Yeah these new Sony head units are a pain. Another tech told me I shouldn’t even take the job”. It’s literally a Sony head unit that’s consistently voted top 5 of 2025. People all over Reddit singing its praises and doing home installs yet somehow it’s the product, not the incompetent tech right? Then the manager, after I’d been sitting there for 6 hours, never said sorry we wasted your day, never said they would make it right or get a different tech to install the stereo, he just refunded me without a word.
Then I went to Crutchfield in Charlottesville and they had the new stereo, new backup camera, and a new HDMI outlet installed in less than 2 hours. Seriously save yourself the headache and go anywhere else.
Samuel H
May 27, 2025
5 out of 5
5 Stars – Excellent Service from John Lewis
Our customer service rep John Lewis was incredibly helpful with my Meta Quest 3 purchase. He was knowledgeable, patient, and made sure I understood everything before I left the store. Great customer service that made the whole experience smooth and enjoyable. PROMOTE NOW! Thanks, John!