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Frequently Asked Questions About Best Buy West Broad

How do I check product availability at the West Broad Best Buy?
How do I check my order status?
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Broad stores’ holiday hours?

Recent Reviews

4.1
(2806 reviews)
Dino s
November 10, 2026
1 out of 5
Terrible communication. You can't reach a manager by phone, and they won't call you back. If there's a problem, you're forced to show up in person. That's unacceptable.
Aliyan S
November 02, 2026
5 out of 5
Came in yesterday and bought a gaming pc there was a girl that helped us
Story t
October 29, 2026
2 out of 5
The store is in great condition, looks recently remodeled. It’s clean…. but there are no employees. We stood in the appliance section for about 20 minutes ready to spend money on an OTR Microwave with delivery and installation, and not a soul acknowledged our existence. That would usually be fine, but literally every other Best Buy I’ve been to, there are employees hovering around you constantly. Had a couple questions that we couldn’t get answered. So we changed our minds about the appliance, decided to go elsewhere for it. Attempted to find an ethernet hub instead, walked around the store and checked computers and then the router section… the place is a ghost town. Found the hub, and saw that in the six months since I bought the exact same device (model number matches), it’s gone up $10. Nah. Thanks for pushing us to Amazon, I guess. At least there it’s still 14.99 instead of 24.99. Best Buy is just an overpriced show room with no actual customer service now. And how are you supposed to buy anything anyway when there are no registers at the front?
Charles V
October 23, 2026
4 out of 5
Good inventory! Pricing for TV’s rival if not beat Walmart, Target or East coast appliance.

About Best Buy West Broad

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