Best Buy West Broad

Bueno para comenzar la atención y te atienden con amabilidad y respetó

UPDATE: I am currently back at the West Broad location that the Brook Road location told me that they could refund me at, but the manager originally told me that he couldn't do the refund because of the FedEx return being started where they would come pick it up from my house was still active and after getting angry about having to deal with it all day and saying that I was scammed when customers were nearby, they FINALLY started doing my return. I'm never returning to ANY Best Buy location ever again and they are never getting another penny of my hard-earned money. UPDATE #2: I FINALLY GOT MY RETURN DONE IN STORE WITH AN ACTUAL RECEIPT AS OF 7:38PM! I still would advise anyone who is looking for good customer service and employees who are caring and willing to help you, don't come here. I placed an order for an Elgato 4K X ($249.99) from the Best Buy website yesterday at 11pm and paid extra for Faster Shipping to get it the following day. After finally getting it delivered and opening the original box, it was actually the sealed Elgato 4K X Box and braided cables, so I thought that it was the trying to set it up for about 4 hours, I realized i5 was actually the Elgato 4K S that retails for $159.99. I took pictures as proof of everything and went to the store at 10:00am when they first opened and provided the customer service employee (I don't know her name but she was a tall, black girl) and I told her I wanted to return it, showed her the proof, and where it showed the barcode for the Return in Store option FOR THIS STORE on my Best Buy app on my phone. I was told that they couldn't do a return for the item and I asked if I could speak to the manager. The manager was a young white guy with long hair and a black t shirt on and said that they couldn't do a return on the item and I had to call Best Buy Customer Service. I said "I will dispute it with my credit card company then" and he said "Good luck with that, they only ask us if we gave the customer the Best Buy Customer Service number". I also ended up buying another Elgato 4K X in the store this morning and unboxing it in store. Thankfully it was the correct one this time because it was the last one. So I called the number and they said the manager was wrong and I should've been able to return it. I spent a few hours thinking about what to do after being told to return the item by leaving it on my front porch and being told no time-frame for when FedEx would pick it up. I ultimately said "I'll call back and see if I can return it to the other location". The problem with that was when I called the Brook Road location phone number, it sent me to the call center where I encountered 3 different Indian ladies who did not understand what I was saying at all. I came to find out, you actually can't call the individual stores. Now it's almost 7pm and I have to GO BACK to the Short Pump location after trying to return it to Brook Road. What a joke of an experience. I'm never buying from Best Buy ever again. I provided the photos as proof. Also, the model number that I took a photo of was actually on the Elgato 4K S and not the Elgato 4K X.

30 employees standing around talking & not ONE willing to help a customer make a purchase (9/25/26 at 5:37pm). I requested help & no one ever came back to help. Managers need to be on the floor directing customer service. Today my $1,000 purchase goes online instead of staying local.

Buena atención. Consegui lo que estaba buscando