Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2605 reviews)
Daniel
February 26, 2025
5 out of 5
The TV salesman was very knowledgeable. I'm an old home theater enthusiast, and was pleasantly surprised by his expertise. I ended up buying an 83-inch OLED, confident that I had picked the right one.
Hugh M
February 25, 2025
1 out of 5
Impossible to reach somebody in store by phone. Long hold times to reach a foreign call center. High quotes for simply repair diagnostic when I already told the rep what the problem was.
Avoid Geek Squad at all costs
Response from Best Buy
February 25, 2025
Good Afternoon, Hugh,
We absolutely understand how you are feeling after being unable to get the support you needed when you reached out for assistance. We would love to connect with you and work to assist you. Please feel free to send our team a private message via social media. Be sure to include your Google review in your message: #64851919.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Marquita C
February 19, 2025
5 out of 5
I had great customer service at this location. The young man who helped me out was polite and very patient with me while I was looking around for what Tv I wanted.