Went to ask some questions and make a purchase. The guy in appliances would not get out of his chair and seemed indifferent. Could not get a single person to talk to me. The guy at the door seemed to be the only one interested in helping anyone. Best Buy is not the company they once were.
Response from Best Buy
March 10, 2025
Hello, Robert.
Thank you for taking the time to provide this feedback. We always strive for the best, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64911763.
Best,
^AllisonS
I’m not sure what happened, but this location is poorly managed. There are usually more employees than customers, yet the staff seems unmotivated and disengaged. I even witnessed one employee playing video games on his own in the store while the manager was present, which suggests that this behavior is tolerated. To top it off, no one bothered to approach me to offer help during my visit.
Response from Best Buy
March 07, 2025
Hello there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64899829" and share your full name, email, and phone number.
Thanks,
^Vanessa
The TV salesman was very knowledgeable. I'm an old home theater enthusiast, and was pleasantly surprised by his expertise. I ended up buying an 83-inch OLED, confident that I had picked the right one.
Impossible to reach somebody in store by phone. Long hold times to reach a foreign call center. High quotes for simply repair diagnostic when I already told the rep what the problem was.
Avoid Geek Squad at all costs
Response from Best Buy
February 25, 2025
Good Afternoon, Hugh,
We absolutely understand how you are feeling after being unable to get the support you needed when you reached out for assistance. We would love to connect with you and work to assist you. Please feel free to send our team a private message via social media. Be sure to include your Google review in your message: #64851919.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby