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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2635 reviews)
Neil
July 04, 2025
5 out of 5
Benny and Hunny are great help in the store 👍😊
Kathryn T
July 03, 2025
1 out of 5
If I could give negative stars for customer service and help I would. Each employee exemplified how to be UNhelpful.
Ryan L
July 03, 2025
1 out of 5
Need help from a customer service rep. You won’t find it here. They just aimlessly stand around doing nothing then when you need help, they act dumbfounded and walk away
Bryan E
July 02, 2025
1 out of 5
Store was not bad itself. The customer disservice division is horrible. I could not call the store directly as all calls are routed to what appears to be an out of the country call center. There appears to be no way to reach a local store unless going in person. Price match became a fight each time even with a membership. It is because of the horrible customer service we will be shopping elsewhere. The no can do attitude I encountered with several customer service line level and management level employees shows me nobody cares. It is a shame it appears another company will soon lose more business in this economy.