Best Buy West Broad

“I am a Verizon mobile customer, and I recently visited the store in search of a flip phone for my 12-year-old son. That’s when I had the absolute pleasure of meeting Messiah. From the moment we started talking, it was clear that he is not only an experienced professional but also someone who truly understands the art of customer service. It felt like I was sitting with a world-class technology consultant, as he took the time to walk me through a wide range of options I hadn’t even considered. Messiah’s knowledge, patience, and dedication to helping me make the best decision were truly impressive. I left the store feeling confident and well-informed, and I couldn’t be happier with the exceptional level of service I received. He truly went above and beyond, and I highly recommend seeking him out for an outstanding experience!”

There are plenty of staff present in the store , however, I'm not sure if they are there to help customers or they are security guards with Best Buy logo on their shirts. From their talk back on their radio devices to fellow staff, one can clearly understand that their main task is to watch out customers who are stealing products. I can understand that consumer sales, in general, are going through a rough time, and a stolen product can affect their margins significantly. However It doesn't give a pleasant shopping experience for general customers when staff are looking out for thieves rather than assisting customers. Normally, a 10 minute shopping experience turns out to be a 1 hour shopping experience, with most of the time being wasted on waiting for staff to assist and checkout the product. Online shopping is way better than in store shopping experience nowadays.

I decided to stop in grab a pack of trading cards that were there was a good experience a lot of tech that’s for sure. Always a good time checking out Best Buy. That’s for sure. However, when new cards release they are gone immediately. The world of TCG is a difficult one because the new release cards are always scalped immediately sadly.

Not flexible to customers. Was 4 days beyond my return window for an unopened product. They didnt accept return or given store credit. Makes to think why to even purchase from bestbuy in the future as they don't value customers.