Best Buy West Broad

There is NEVER an associate around to help you. Associates sell products to you that you don't need. They need to know more about the products they sell before suggesting to sell you something. Very poor customer service 😢

I’d like to share the overall experience I had recently with the Geek Squad located in the Best Buy at 11200 W Broad St, Glen Allen, VA 23060 I recently took my dads desktop PC to geek squad for them to service his equipment. For the last year or two I have been using geek squad in Best Buy at 11200 W Broad St, Glen Allen, VA 23060. I used to go to Best Buy on brook road, but there customer service has dropped significantly. Since I’ve began using the glen allen location, I have been completely pleased with there service in that department. Last year in February 2024, my aunt had a hacker tap into her computer and tried to scam her Wells Fargo account while she was logged in. Luckily, she unplugged it quickly to stop the hacker, after that happened, I took it to geek squad and had them service her computer to run virus scans and security or w/e to make sure her pc was clean. Unfortunately, whatever the hacker did, it fried everything, and her device was corrupted and lost it all. This is where I met Chris Smart, Justin Jacobs, Patrick Harvey and a gentleman named Kendrick. When I was there during the appointment they all were present and tried to provide feedback and support, to try and help me. Their teamwork in assessing what had happened was amazing. Chris and Justin took charge and tried everything to try and save my aunts files and documents on her pc. Her pics, excel, word document, programs, etc. They were determined, patient and went through hell to try to save anything. I was at the appointment for about 2 hours and made a few trips back up there with them that day and their communication was 100% customer satisfying. They called, texted and talked me through step by step in detail, but in the end, all was lost on the pc. There was nothing else they could do, but I couldn’t have been more grateful for their support. After my aunts pc was a complete loss, they helped me set her up with a new pc, laptop and equipment. Just recently Patrick and Chris helped me again, as I mentioned above with my dads pc for the virus scans and cleanup. Once again, the customer service was just as excellent, my dad and I had a detailed list of all we needed done on the PC and anything specific we wanted to make sure did not get lost, deleted, moved or changed. Patrick and Chris were all over the project and were receptive to our expectations and requests. At my pickup for my dad’s PC, Justin helped me verify all of the outlook accounts were working accurately and on the correct server. He was patient and helpful and didn’t mind allowing me to ask any questions and confirmed sending and receiving was responding. While Justin was doing some diagnostics on the PC, Kendrick was talking to me and another customer very respectfully and was very mature to us both. I have worked with Kendrick before, and he is also one of the best team members in this department as well. All in all, I highly recommend the geek squad team at Best Buy at 11200 W Broad St, Glen Allen, VA 23060, to assist with any of your devices, equipment and support. The whole team is helpful and gives great customer service, but if you want from personal experience, ask for Chris Smart, Kendrick, Justin Jacobs or Patrick Harvey. Since working with these guys for the last year or two, and now starting 2025 working with them, I have yet to leave their store as a unhappy customer. I hope these guys to not relocate, because I really appreciate all they do. Their people skills and morale make it seem they are happy where they are and don’t mind showing up to work every day willing to help their customers. I am honestly grateful for that, because nowadays it is hard to find employees with that work ethic. Keep providing excellent service guys and thank you again for all you’ll do. To the individual or business that is listed as the verified owner for this Google Business Profile, please identify the names mentioned above so they are recognized for their outstanding efforts. Thank you.

They do a good job here

Need more employees to help assist the employees were busy doing other stuff