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Frequently Asked Questions About Best Buy West Broad

How do I check product availability at the West Broad Best Buy?
How do I check my order status?
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Broad stores’ holiday hours?

Recent Reviews

4.1
(2697 reviews)
Bill V
December 22, 2025
1 out of 5
Worst customer service experience. Staff did not want to help. More focus on the chatt going on with other staff. No interest on helping what so ever. I will not step in to a best buy!
Response from Best Buy
December 23, 2025
Hello, Bill, Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 93464. Facebook (https://bby.me/98ng4t) Twitter/X (https://bby.me/98xbmr) Instagram (https://bby.me/1ase7m) We look forward to assisting you there.
Jeryl S
December 16, 2025
5 out of 5
The Geek Squad tech who fixed my laptop keyboard issue was outstanding.
Dre E
December 14, 2025
5 out of 5
Staff is cool, but you know how it is, you see one Best Buy you have seen them all 👍🏻
Keith B
December 13, 2025
5 out of 5
Great experience. I got Black Friday pricing well before Black Friday.

About Best Buy West Broad

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