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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2611 reviews)
Chris P
March 27, 2025
2 out of 5
The people in the stores are great to work with..although, the Geek Squad delivery services suck. Took me 3 weeks to get 2 out of 3 appliances installed, and they only ended up doing one. I was stood up twice, and I ended up canceling part of my order and got Home Depot to install the same appliance for cheaper in 3 days. The other appliance that they just dropped off instead of installing was finished by a 3rd party vendor on Thumbtack. All I got in compensation was a gift card. I've spent over $30,000 over the last 5 years with Best Buy, and I deserved better. Nobody returned my emails either. Very disappointed.
Response from Best Buy
March 28, 2025
Hi, Chris,
We appreciate you taking the time to provide feedback. It's good to know our in-store team has provided you with great customer service, however, we're sorry to hear that your overall experience wasn't more positive. While we understand that challenges can sometimes arise that affect service, our goal is to consistently deliver timely and efficient service during every interaction.
To formally document your feedback and address any additional questions you may have, please send us a message or DM with your full name, phone number, and email address on any of our social media links below. Be sure to mention your Google review 64977112.
Facebook: http://facebook.com/BestBuy
Twitter/X: http://twitter.com/BestBuySupport
Instagram: http://instagram.com/BestBuy
Kind regards,
^Pre
Name L
March 26, 2025
1 out of 5
I brought my PC parts to be assembled under the impression that my Total Tech membership would cover the service and offer protection for the parts—this was confirmed to me by an employee during the purchase process. After spending extra money to get high-quality parts based on that assurance, I was later told they wouldn’t be covered.
If I had known the coverage was limited or didn’t apply to self-purchased components, I could’ve made a different decision or chosen more affordable parts. I feel misled and disappointed, especially since I trusted the information given to me by a Geek Squad agent.
The build service itself was fine, but the miscommunication around Total Tech made the experience frustrating and more expensive than necessary. Transparency matters—especially when customers are investing in expensive tech.
Response from Best Buy
March 27, 2025
Hi there,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you felt misled by our team when purchasing your components, which I understand would be upsetting. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64973310.
Thanks,
^Caleb
Sarah G
March 21, 2025
5 out of 5
Bought a few iPads and had the pleasure of giving the employee a good laugh!!
David B
March 20, 2025
5 out of 5
Shopping for a new TV and Mike made it a great experience