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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2773 reviews)
Lorin N
August 03, 2026
5 out of 5
Evan found me and helped me out. When they are all busy it is hard to but I love the customer service!! Myara is wonderful
Frederick E
July 29, 2026
1 out of 5
Great to see what you are buying. Bought a 65” TV and had it delivered, which was supposed to be between 7am - 7pm. 12 hours span and they are still blowing it. The Diakon Logistics is now saying 9:50pm. What? Avoid Diakon Logistics. This is why Amazon hurts them. I should have bought the tv from Amazon.
Response from Best Buy
July 29, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand your disappointment with your delivery being delayed. We know this is never ideal. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 195153 in your message to us.
X: https://bby.me/ybKHF6
Facebook: https://bby.me/jTdfAF
Instagram: https://bby.me/JHy4mA
Priscilla P
July 29, 2026
5 out of 5
I visited Best Buy a few days ago to look at cameras and went back today, and Herrick was very helpful both times. He knows a lot about cameras.
Aurianna N
July 24, 2026
5 out of 5
I want to take time to recognize Herrick Higgens for the exceptional service he provided. If you’re trying to decide on a camera or have any questions about photography or videography, he is the person to see.
From the moment I walked in, he was incredibly patient, knowledgeable, and genuinely invested in helping me find the right camera not just making a sale. He took the time to answer every question I had, explained everything in a way that was easy to understand, and made sure I felt completely confident in my decision.
His expertise is truly unmatched. Whether it’s cameras, lenses, accessories, or photography and video equipment, he knows it all. What impressed me most was how much time he dedicated to helping me without ever making me feel rushed.
Customer service like this is rare. I would gladly drive over an hour just to work with Herrick again because I know I’ll receive honest advice and learn something new every time. He’s earned my trust completely, and I wouldn’t go to anyone else for anything camera-related.
Thank you, Herrick, for making this such a great experience. Your professionalism, patience, and passion for what you do made all the difference. You are a true asset to your team, and I can’t recommend you highly enough.