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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2779 reviews)
Jackie A
August 17, 2026
1 out of 5
Very disappointing experience with management
Today, August 17th at 6:30pm, we were at the Best Buy in Short Pump trying to purchase a pair of Bose headphones and get assistance with a price match. We asked for help from the manager on duty, who was an African American woman, short in stature, with short hair.
Unfortunately, our interaction with her was extremely rude and condescending. We were simply trying to get assistance with the price match and complete our purchase, but the way she spoke to us made us feel very uncomfortable and upset.
I understand that employees and managers have difficult customers and busy days, but there is no reason for a customer to be made to feel uncomfortable when simply asking for assistance. This was especially disappointing because she was the manager on duty and should have been setting the standard for customer service.
I hope Best Buy takes this feedback seriously and looks into what happened during this interaction.
Response from Best Buy
August 17, 2026
Hello,
Thanks for leaving your feedback. It's unfortunate that you were not able to get the help you needed. We understand why you would be disappointed with this experience. We would like to speak with you more regarding your concerns. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 204957 in your message to us.
X: https://bby.me/xxASYI
Facebook: https://bby.me/CHGDZw
Instagram: https://bby.me/Cu9rUu
Fran C
August 14, 2026
5 out of 5
Excellent curbside pickup. I think it was a total of 5 minutes from parking to delivery of my order to my SUV. Best way to shop!
Steve B
August 13, 2026
5 out of 5
Xavier the general manager is friendly and super knowledgeable in his field. Great store dont feel like Im being sold to but rather helped to make a good decision.
Dr. A
August 12, 2026
5 out of 5
Best Buy staff was awesome but they don’t give Military Discount! Shame on them!