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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2682 reviews)
Jose M
November 16, 2025
3 out of 5
Waited 20 min for someone to assist with with an item I needed.
Response from Best Buy
November 16, 2025
Hello,
Let's discuss this recent interaction. Mention review #70169 when connecting with us on social media links below.
Facebook (https://bby.me/u9sg7x)
Twitter/X (https://bby.me/zwh7z8)
Instagram (https://bby.me/z1ic8i)
James T
November 16, 2025
1 out of 5
Rarely make theses types of reviews as I feel like a "Karen" for doing it but spent a solid 30 minutes trying to find help.
Came in to buy a oura size kit and my friend wanted to buy a new tv. One with an orange cap on was literally flirting with a customer even when the same customer pointed out.
Another made eye contact with me and then proceeded to hold his phone up as if taking a call only to put it back down when he thought I couldn’t see him.
When my friended wanted to look at a open-box TV the guy working the front desk acted like it was his first day on Earth and didn’t know what to do.
Not trying to gain anything out of this just disappointed
Response from Best Buy
November 16, 2025
Hi James,
Thanks for sharing this review. We're concerned to hear about this experience and that you didn't receive the kind of service you should expect when shopping with us. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/nryu0a), Twitter/X (https://bby.me/e433mp), or Instagram (https://bby.me/l99434). Please include the Google Review reference number #70122 when reaching out.
ABDALLA A
November 16, 2025
5 out of 5
Perfect price quick pick up organiz store
Shay A
November 09, 2025
5 out of 5
Kiev is a great employee and helped us out a bunch with headphones. Love the vibe, thank you!