Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2672 reviews)
Branson s
October 26, 2025
5 out of 5
Really great offer so far today it was a really good deal
Ursula G
October 25, 2025
1 out of 5
I had purchased a TV and utilized their Geek Squad services to have it mounted. They called me the evening before the installation to tell me that they couldn't find a local vendor who had the skills to mount a "very large TV", so they rescheduled the service for another week (already been waiting for a month). There's still no definite confirmation that they have a technician who can install it.
Luccas R
October 25, 2025
5 out of 5
Great
Alexus S
October 20, 2025
1 out of 5
I placed an order at 530pm for an item that reflected in stock online! I had to call the store for an update just to be told it was ready for pickup. When arriving I was told it was placed on hold. This is unacceptable. Pre orders are done to be completed within an hour. I will not be shopping at this location any longer.
Response from Best Buy
October 21, 2025
Hello, Alexus,
Thank you for reaching out for support with your order. Orders are completed as quickly as possible and can be available in as early as an hour. If you would like support you can reach out to us on any of our social media profiles for support with review 58402.
Facebook (https://bby.me/061dx7), Twitter/X (https://bby.me/7hr2u3), Instagram (https://bby.me/viuvks)