Best Buy Glen Allen

I bought what was supposed to be a brand-new, unopened gaming console during Black Friday. I get home, open the box, and there’s no power cords and no controller. After waiting an absurd amount of time for someone to even answer the phone, I’m finally told that I was indeed handed a used product instead of the new one I paid for. When I went back to the store the same day, the associate (Dara) was rude & dismissive. I explained the situation and that I had already talked to someone on the phone 15 min prior to me arriving back to the store by the name of Carlos. She insisted no one by that name worked there. Instead of helping, she questioned how I “knew” it was an open box—maybe because the essential parts were missing? She then tried to gaslight me claiming the cords were in the box and that she could “show me.” They weren’t. If they were, I wouldn’t have wasted my time driving all the way back. The issue eventually got fixed, but the attitude, the dishonesty, and the way the situation was handled were ridiculous. I shouldn’t have had to fight this hard just to get what I paid for.

Great CSR

I used to think that Best Buy house overpriced electronics, but honestly, my opinion changed on that today. Grant helped me out picking the perfect TV for my needs. He was helpful, kind, and bluntly honest with the I formation I needed in picking out electronics. Steered me to the perfect fit. I’ll definitely be back soon and will be asking for grant by name. Thanks!

Wonderful service and extremely clean!!