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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Glen Allen
How do I check product availability at the Glen Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Glen Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Glen Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Glen Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2624 reviews)
Julia W
October 14, 2026
5 out of 5
I had a great experience at this Best Buy! One of the associates Mai assisted me with getting a phone and was so helpful and funny, and made me feel much better about the situation I was in. 10 stars!!!!
Khiry B
October 11, 2026
5 out of 5
Two great visits to this store. Angelina noticed I looked lost, pointed me toward the laptops, and gave me knowledgeable, no-pressure help weighing my options. Then today I stopped in to grab a Roadie delivery — 111 miles and 10 customers ahead of me — and Greg was fantastic. I recently moved down to Virginia from DC, and he knew the area inside and out, walked me through the terrain I'd be hitting on the route. We had a great conversation too, just a genuinely good guy, and he even helped me carry the package out to my car. Really appreciate them both. Five stars all the way.
Xylon B
October 05, 2026
1 out of 5
Drove over an hour for a product they didnt have in stock but said they did, then the associate gives me an attitude when I show discontent over it. Amazingly ignorant and rude, wasted my time, didnt offer any kind of discount for the inconvenience. Do not expect customer service here.
Response from Best Buy
October 05, 2026
Hello, thank you for leaving us a review. Knowing that the inventory displayed online will match what is in store is important. We'd like to get your experience documented. Can you please reach out to us on Facebook (https://bby.me/Rj7Q3i), Twitter/X (https://bby.me/7tuuzU), or Instagram (https://bby.me/L5cslP) with more information about your experience? Please begin your message with "This is regarding my Google Review #230867".
Julia B
September 30, 2026
5 out of 5
They always have the great costumer service i and my husband always leave best buy happy and our needs been done so do recommend