Best Buy Glen Allen

I joined geek squad about 3 years ago. Had good experience in the. This time I called them asked how to take away message off my outlook email I use for my business. I got elevated to the next level. Later received a message done. Problem is he changed me to the windows 11 system without asking me. When I tried to do an email blast to my customers I realized I no longer had either my distribution list or address list. I ended up calling 3 times being upgraded to a level 2? Person every time spent over 6+ hours. So called the Brook Road store. Asked for help from Greek squad for help. I talked with Michelle was told told of the 6 people and over 6hours. She put me on hold came back told me she had told to Ken. He told her my choices was I could bring in my business computer for 3 to possibly 5 days without business it, go online a 4th time or call Comcast to have them see if they can fix what the geek squad member messes up. She then said I can call her to let her know i wanted to do. Didn't sound like she really cared. I even told he i had back surgery 3 weeks ago and couldn't bring the computer in because of weight restriction i had....?.

Went in to get a 32" TV for grandkid..Just like all the other ones out, had a sign $179 for Samsung, and a row in boxes RIGHT UNDER SIGN AND A TV ABOVE SIGN..Went to pay for, and lady said $211 something..I said not what sign said, so took pic and she said different model, EVEN THOUGH bunch WERE RIGHT UNDER TV AND SIGN ABOVE. When I asked why is it wrong when rest are under their signs..All I got was " I dont know..Thats the price..." So left..NOT good way to display..NOT HAPPY.

This Is The worst place ever went There To Replace The Crack Screen protector on my phone the lady At customer service said That She Need The Old Screen Protector I let her know it’s on the phone she then repeat it again so I said to her aren’t geek squad the one going to remove the old screen protector and install the new one she repeat I need the old screen protector I handed my phone to her she immediately start trying to remove the old screen protector off my phone I then said to her if you break my phone your going to purchase it back she walked towards the geek squad area then look at me and say they ain’t gonna help me then proceeded into back then a guy walked out and handed me back my phone and said that they are refusing to help

The sales person i had was great. He was knowledgeable, smart, & just a nice guy. Ordered a new washer/dryer. Was to be delivered in 4 days. I got continuous messages telling me it was coming, but at 3:30 I got a call saying it was on the truck, but they were behind & couldn't deliver them. They could deliver them in 2 weeks. When trying to contact the store I found out you can not do this anymore!! If you want to talk to your sales person you MUST go the store. No one I spoke with could give me a reason as to why I had to wait 2 weeks for delivery. Not happy at all. I did go to the store & canceled my order.