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Best Buy Glen Allen
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Glen Allen
How do I check product availability at the Glen Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Glen Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Glen Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Glen Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2555 reviews)
Raven B
April 10, 2026
2 out of 5
I’ve noticed a significant decline in customer service at Best Buy over time. There’s little to no incentive for employees to actively assist customers. On my visit today, I waited nearly 10 minutes before anyone came to assist, at my request for assistance, despite multiple associates being on the floor. In fact, I spent some of my waiting time typing this review.
Shopping here used to feel supported, but now it often feels like you’re left to figure things out on your own. If Best Buy has made internal changes that impact employee motivation or engagement, it’s showing on the customer side.
I hope this is something they address, because the in-store experience has noticeably declined. I’m only leaving two stars because the associate that eventually showed up was helpful.
Response from Best Buy
April 11, 2026
Hello, Raven,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 140512.
Facebook (https://bby.me/F5bsVY)
Twitter/X (https://bby.me/JHLu8o)
Instagram (https://bby.me/w1cLlk)
We look forward to assisting you there.
Zero E
April 02, 2026
5 out of 5
I had a wonderful experience at Best Buy Broad street yesterday. The staff was a bit thin yes, but every person who helped me was working to make my experience the best it could be. I got a transfer of enthusiasm from the employees and helpful advice and lots of care was given to my wants and needs. I’d recommend folks in Richmond head to this store for some great deals and great customer service.
Town H
March 29, 2026
5 out of 5
Helpful, quick, and efficient. I was in and out.
Victor P
March 28, 2026
1 out of 5
Imagine standing waiting for help for 10 mins, asking 2 employees for help, then they say I’ll send someone over to help. No one comes. 😂