Best Buy Glen Allen

Well stocked. Friendly service.

Terrible experience. I send email to store manager Teddy about my experience and haven't received response yet

This is ridiculous that you cannot speak to someone in a specific store. Calls are being picked up by AI bot then goes to call center those people are so dumb they don’t know and don’t understand half the thing. Mostly nontechnical people at the other end of the call. Called several times. Asked them to transfer call to a specific store in my neighborhood they wouldn’t do that. I’ve no problem with this specific store. Everyone is great here. I want my message to be read by the corporate office.

I took my car in for stereo installation that included head unit, amplifier and speakers. I went through this same process 4 years ago with my old car. I didn't have any issues then. Currently I find out that Best Buy no longer installs stereo equipment properly. They don't give installers adequate time for installation and short cut everything. It's going to cost the customer extra money for wire adapters so that the installer doesn't have to tire wires. The work was rushed, screws missing and the stereo was not tuned properly. I couldn't even hear the subwoofer. I assume this is fine so that best buy avoids any liability to damaging the sub or amp. But it was not even on. I thought the amp was defective. I took my car to Auto Image at 5810 W Broad St. They corrected the issues quickly and at a fair price. Never go to best buy again!! I also asked to speak to the geek squad manager. I think his name is Michael. I left my number and never heard from him.