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GEEK SQUAD

Best Buy Glen Allen

4.0
(2414 reviews)
9901 Brook Rd
Glen Allen, VA 23059
(804) 515-1340
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Recent Reviews

4.0
(2414 reviews)
Chris P
March 27, 2025
2 out of 5
The people at the stores are great to work with..although, the Geek Squad delivery services suck. Took me 3 weeks to get 2 out of 3 appliances installed, and they only ended up doing one. I was stood up twice, and I ended up canceling part of my order and got Home Depot to install the same appliance for cheaper in 3 days. The other appliance that they just dropped off instead of installing was finished by a 3rd party vendor on Thumbtack. All I got in compensation was a gift card. I've spent over $30,000 over the last 5 years with Best Buy, and I deserved better. Nobody returned my emails either. Very disappointed.
J D
March 27, 2025
1 out of 5
Disappointing. Little to no stock.
Grant H
March 22, 2025
1 out of 5
Crazy the 14 day return policy. Bought universal tv mount that ended up not being so “universal”. Tried to return/exchange at 18 days and “nothing could be done”. Will be going back to Amazon and no wonder they are taking so much business.
Response from Best Buy
March 22, 2025
Hi there, Grant, Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support on an out-of-policy return. If you require additional assistance, please send us a private message via social media. Our team would be happy to look into this closer and assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64957868” when reaching out on social media, and be sure to include your full name, phone number, and email address. Regards, ^Ravi
Mu A
March 19, 2025
1 out of 5
Highly disappointed by the way they deliver. Nowhere I was told to be present at my door to receive my item. It clearly said “ No signature required” for delivery. My item was returned to the store. They used some random company Roadie as the message said, to deliver my item and I’m sure the driver was a highly incompetent person. Will never order delivery again from Best Buy as they have no clue how deliveries are made these days. Amazon is the best for online orders and deliveries. No wonder Best Buy closing stores one after the other. Now as per their return message I have to wait 10 days to get my money back. I called the customer service and was told to place the order again, I told her I was not an idiot to go through the same incompetency again.
Response from Best Buy
March 19, 2025
Hello, Mu, We appreciate you reaching out and sharing feedback. It's important that a customer's experience is consistently a stellar one. We rely on carriers to get products to customers quickly and efficiently. Discovering that the carrier returned the product for a refund because they were unable to place the product in your hand for delivery can be less than ideal. We'd be happy to look into this further and document this occurrence. To get started, please send a private message that includes your full name, phone number, email address, and order number to one of the links below. Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) When reaching out, be sure to mention that it's in response to Google Review 64946083. Sincerely, ^Tina

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