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Best Buy Glen Allen
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Glen Allen
How do I check product availability at the Glen Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Glen Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Glen Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Glen Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2531 reviews)
W J
February 01, 2026
1 out of 5
I understand we just had a major ice and snow storm, and I know that creates delays and challenges for everyone. That said, my experience at this location was still really disappointing.
My online pickup curbside check in would not work because the app kept saying the store was closed even though the store was open. The pickup area and walkways were also extremely icy and felt unsafe.
When I went inside for help, the customer service was rude and dismissive instead of solution focused. I can be patient with weather related disruptions, but basic communication and professionalism still matter. I will not be returning to this location.
Robin J
January 16, 2026
4 out of 5
Great sales,but sometimes I have trouble finding what I want because the item is not in stock.
Michelle
January 15, 2026
4 out of 5
Hard to get a five star...as it should be IMO....always room for improvement. The sales staff was friendly, knowledgeable, and hopping because it was a few days before Christmas. I bought a 55" TCL tv that is magnificent and the "best buy" after I shopped around. Very happy with my purchase!
Donnitria M
January 14, 2026
1 out of 5
Customer service is beyond horrible! Store refused to accept return on a defective Christmas gift despite having the receipt, accused us of damaging the item, lied about the cause of the damage giving one reason before hearing a recount of how we came to find the defect, as well as lying about the return policy timeframe. The manager Josh was dismissive and accusatory. This is the second time I’ve been burned by this store! I won’t be spending another dime of my hard earned money with this or any other Bestbuy and will sincerely encourage others to shop elsewhere!