Best Buy Harrisonburg

Sebastian installed a new stereo in my vehicle and I must say that I have never had better customer service in my entire life. He made the experience from start to finish super easy and he was beyond professional. In a world of subpar service, he stands above the rest. He is every business owners dream when it comes to finding a good employee. If anyone has a good number for corporate that doesn’t get screened by service reps, I would love to talk with someone higher up to let them know how much of an asset he is to the Harrisonburg location. Not sure of his employee status but a promotion, pay raise, etc should be in order for him. I’m considering additional items for my vehicle because I know that the installation will be in good hands. So thankful!

Rock solid customer service at this location. Shannon seen me walk in got me squared away in a seconds. Very friendly and got his team out there to help fast. Great team work. Love IT

Best Buy has good deals. Have not been there for a long time, but needed to buy a modem. Went to next door store to compare prices and Best Buy had better deals on the the same product. Although, I couldn't find anyone on the floor to help, one of those moments when you don't need help they come and ask every 2 seconds, but when you really need help, can't fund anyone 😅. Check out person was very nice and person at the doors too...

Store personnel were great! Shannon, store manager, great. Best Buy Company, poorly run. First the phone number goes to a call center in another country. When you ask to be transferred to the store you get "We can't do that" Second they have 2 employees running the entire store. 7-11 has more people per square foot in their stores. I just needed to pick up my computer and I tried calling and got no where. So I drove 30 minutes and they told me it wasn't ready. try back tomorrow. I get home and they call, "it's ready". So I eat dinner and drive back. The regular store employee says, "You have to wait on the geek squad" I stand in line and wait 20 minutes while they work with two people. I walk around the store and asked the one employee to help me, "I just want to pick up" Can't help you but the store manager can. great but the store manager is helping others and running electronics. I go back and wait another 10 minutes. No store manager and no geek progress. Finally I can't take it and walk out. I returned in 15 more minutes and now there are no employees at the geek station. So my total time to just pick up a computer was 2 hours. An hour on the road, two trips, and an hour waiting for help. Not to mention the hours I spent when I first bought the computer trying to find someone to help me pick it out. I should have just ordered it from Costco or Amazon. Oh, did I mention the best part! I paid $1500 for the Mac book and they still charged me $150 to transfer my files from my old computer to the new one. It's a horrible way to run a multi-million dollar company. I will cut my Best Buy credit card up with pleasure.