Best Buy Harrisonburg

I ordered a laptop that was in open box (excellent condition) and when it arrived, it had the incorrect charger included which made the computer unusable. When I took it to the store, the associate tried to offer me a universal power adapter. I told her I was not interested in this and asked if I could get a HP charger because that is what I should have gotten. She said there was no way they could provide a HP charger for me. I told her I would not have bought this laptop knowing I couldn’t get the original charger or if it was in less than excellent condition after she offered to adjust the price to reflect the difference since I wasn’t getting the original charger. I asked if they could instead swap out the laptop for a new one at the same price. She said she couldn’t do that and only her manager could. I asked if her manager was there and if she could ask the manager. She went to ask the manager and was told it was not possible to swap out the unit. The laptop was on sale when I bought it so buying a new one at the full price would have cost me $300 more and was out of the question. I ended up returning the laptop and taking the refund and said I would go somewhere else where I could actually get help. I am really disappointed that Best Buy wasn’t able to correct this mistake for me when it was their mistake.

Had what I needed and I was in and out.

I brought a remote start for my car at Harrisonburg store. Even before I dropped my car off to get it installed I knew it was gonna be a problem. The person installing it was just finishing training. It was suppose to take four hours. I called store to see what the status was and they said forty five mins. So I waited an hour and headed to the store only to find out it would be at least another hour. Now I’m stuck here without a ride sitting in the store. This will be my last install from Best Buy.

Very friendly staff, thank you