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Best Buy Harrisonburg
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Harrisonburg
How do I check product availability at the Harrisonburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Harrisonburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Harrisonburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Harrisonburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1576 reviews)
CIRO’S P
April 29, 2026
1 out of 5
The worst customer service. On Saturday the 25th at 11:30 AM, I went in to buy some electronics. I asked a very young guy with reddish hair if he could help me, and his only response was: "Sorry, I'm busy." I waited a few minutes, and then I saw him right in front of me again, doing nothing; as soon as he spotted me, he walked off to chat with a coworker, fully aware that I was still waiting for assistance. I walked toward the exit, yet not even the employee stationed at the front entrance offered me any help. I looked back at the redhead; this time he was on his cell phone—doing who knows what—laughing loudly while staring at the screen. I do not recommend this store to anyone, and please—whatever you do—never ask the redhead guy for help.
Response from Best Buy
April 29, 2026
Hello,
We understand that an employee that may be busy, and not seeming to be busy can be difficult when you are looking for support in our Harrisonburg, VA Best Buy location. We would like to chat with you to investigate this experience further if you could reach out to us on any of our social media profiles below with Review 147036.
Facebook (https://bby.me/i5vNFs)
X (https://bby.me/FGZfwM)
Instagram (https://bby.me/O5yjwl)
Parrish G
April 19, 2026
2 out of 5
I bought an Insignia mini fridge in-store and after unboxing it at home, I found it had nine scratches on the top. I called customer support, and while they were courteous, the only option offered was an in-store exchange. Since the store is an hour away and there is no guarantee the replacement will not have the same issue, I am now stuck with a scratched mini fridge. Very disappointing experience, especially for a brand-new product.
Response from Best Buy
April 20, 2026
Hello, Parrish,
Thank you for reaching out with your feedback. Receiving a damaged product is never ideal, so we can understand your frustration. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/6aZdCI), Twitter/X (https://bby.me/NBZurK), or Instagram (https://bby.me/VNR3Z6). Please reference Google Review, #144033.
Ashley S
April 10, 2026
1 out of 5
Would ACTUALLY RATE IT. BUT NO ONE IS EMPLOYED THERE APPARENTLY. AND NO ONE CAN GET ME A HUMAN. GOD DAMN SHAME IF YOU GOTTA PROBLEM YOU CANT GET REAL HELP FOR IT
Response from Best Buy
April 10, 2026
Hey there, Ashley
We understand your concerns surrounding your attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/j3UQdL), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ###140343.
James G
April 09, 2026
1 out of 5
Buy tablet from them and as It has scratches on it as marks on them and sold me an old model.
Response from Best Buy
April 09, 2026
Good Afternoon, James.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience purchasing a tablet with us. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #140032" for reference. You can find us here:
Twitter(X):
https://bby.me/ne033g
Facebook:
https://bby.me/KibH3u
Instagram:
https://bby.me/FkW3ek