Best Buy Harrisonburg

⚠️Customer service is nonexistent here ⚠️ Why do salespeople walk off the floor when they see you? Isn't your job to help people? I'm not going to chase you down. Really, do us all a favor and go find a job where you don't have to deal with people.

Just wanted to leave a review for their installation Department in particular Pedro great customer service, professional did a hell of a job installing my dash cam. Explained everything and not only that even with it storming rain pouring horribly bad took the time to sit with me in my car and make sure that it was set up right and that everything worked.

The worst customer service. On Saturday the 25th at 11:30 AM, I went in to buy some electronics. I asked a very young guy with reddish hair if he could help me, and his only response was: "Sorry, I'm busy." I waited a few minutes, and then I saw him right in front of me again, doing nothing; as soon as he spotted me, he walked off to chat with a coworker, fully aware that I was still waiting for assistance. I walked toward the exit, yet not even the employee stationed at the front entrance offered me any help. I looked back at the redhead; this time he was on his cell phone—doing who knows what—laughing loudly while staring at the screen. I do not recommend this store to anyone, and please—whatever you do—never ask the redhead guy for help.

I bought an Insignia mini fridge in-store and after unboxing it at home, I found it had nine scratches on the top. I called customer support, and while they were courteous, the only option offered was an in-store exchange. Since the store is an hour away and there is no guarantee the replacement will not have the same issue, I am now stuck with a scratched mini fridge. Very disappointing experience, especially for a brand-new product.