Frequently Asked Questions About Best Buy Harrisonburg
How do I check product availability at the Harrisonburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Harrisonburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Harrisonburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Harrisonburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1585 reviews)
Stephan H
August 07, 2026
2 out of 5
Keith at checkout could've been a lot friendlier, Scoffed when I said have a good day while making my purchase...
Response from Best Buy
August 07, 2026
Good Eveningm Stephan,
We would be happy to review a negative interaction you had while in store with us. Please feel free to send our team a private message on social media that includes your Google review case ID, so we can formally document these concerns: #199829.
- Facebook (https://bby.me/OiK2yA)
- Twitter/X (https://bby.me/o7BHbz)
- Instagram (https://bby.me/M1qtKO)
Daniel D
August 06, 2026
1 out of 5
When you place an order online related to technology you expect perfection, but with this location glitches with order finding in their system and online order pickup.
Their staff need more training! Kindness and focus is missing. I shouldn’t get store manager attention to get something done.
Big appreciation to Padro for resolving their issued and helping out.
Not recommending this location
Response from Best Buy
August 06, 2026
Hello. Thank you for your feedback. We would like to address your concerns and help assist. Please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Y L
July 17, 2026
1 out of 5
⚠️Customer service is nonexistent here ⚠️
Why do salespeople walk off the floor when they see you? Isn't your job to help people? I'm not going to chase you down.
Really, do us all a favor and go find a job where you don't have to deal with people.
Response from Best Buy
July 17, 2026
Hi,
It's unfortunate that you were not able to get assistance during your visit. We understand why you would be frustrated. We would like to speak with you more regarding your experience. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 189156 in your message to us.
X: https://bby.me/abLWnw
Facebook: https://bby.me/Dc9OCL
Instagram: https://bby.me/VT5TsS
David D
July 04, 2026
5 out of 5
Just wanted to leave a review for their installation Department in particular Pedro great customer service, professional did a hell of a job installing my dash cam. Explained everything and not only that even with it storming rain pouring horribly bad took the time to sit with me in my car and make sure that it was set up right and that everything worked.