The Harrisonburg store is awful. I waited 25 minutes to get waited on, then went to ask for assistance and no one ever came. Then I called the store only to get an AI agent, so there is no way to speak to a manager. I have spent thousands at Best Buy but NEVER again. I am done with Best Buy. This is how you lose good customers.
Definitely don’t call Best Buy to ask for help in purchasing a computer- you will be on AI question mode for 15 minutes, have a small home office I wanted to purchase 2new computers and network them together, after 50 questions I hung up. Best Buy will be the next bankruptcy and wonder why.
Brooklyn B
September 21, 2026
Thanks for electronics and years of customer service.