Best Buy Leesburg

Terrible Geek squad service. I went to fix my computer that got stuck in automatic recovery and they said they would take 1 to 2 days to fix it. Finally a week later it's ready and we pick it up. Got home to use it and half the keys are no longer functioning. You can't even call the store directly you get sent to a call center so now I have to go back into the store after visiting multiple times to try to retrieve my computer.

Best Buy is pretty cool. They allow price match on electronics from their competitors. Keep in mind that they price match with Costco, Target, Amazon and Walmart. However, price match is only offered if its from the direct wholesaler (i.e. Walmart, amazon etc) no third party sellers and they must have the electronics in stock and ships directly from the wholesaler. They also have great warranties for electronics at reasonable rates. You can purchase a warranty plan with Best Buy/Geek Squad which covers all electronics that you buy from Best Buy. In all my experience was great. Customer service was mediocre at best, although the sales reps wer re s knowledgeable they seem to be a bit reserved/shy.

I tried purchasing a switch, and no sales people were in the area so I walked up front, where several were clustered together. The sales person I spoke with refused to walk back to the floor model with me to answer questions I had about the item. His demeanor was exceptionally rude and dismissive, so we left.

Forever Summer Sale? Nope… I spotted a Sony a7III camera prominently displayed with a large sale sign. Since they were only a few cameras on the lineup, it was super easy to see. Only upon closer inspection did you realize the sale expired over three months ago. When I asked if the store would honor the posted price. The sales guy said, “let me talk to my manager.” The manager’s response? A dismissive, “well, you know, I can’t honor the sale” followed by a token discount that didn’t come close to what was advertised. The Manager ended with, “there’s nothing I can do.” Well, that’s probably not fully true. Let’s be clear—there was something he could do: honor the price his store was still advertising. At the very least, out of sheer embarrassment for leaving outdated sale signage up all summer. Management should have taken responsibility. It’s frustrating enough to see a high-ticket item mislabeled, but it’s worse when the store refuses to stand by its own signage. This is so disappointing—unprofessional and misleading. Probably the reason people avoid big box stores.