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Frequently Asked Questions About Best Buy Leesburg
How do I check product availability at the Leesburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Leesburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Leesburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Leesburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1383 reviews)
Scott
January 02, 2026
5 out of 5
Good stock as well as friendly and helpful employees who are not commission based, so not pressure sales. They also price match some items. It's nice to go in and see and try display items before buying them for big purchases.
Brandon A
December 31, 2025
1 out of 5
Rude employees
Response from Best Buy
December 31, 2025
Brandon,
Please know that this is not the behavior that we want you to know us for and appreciate you bringing this to light. Please send a private message so that we can investigate this thoroughly. In your message, please state that you are replying to Google Review 98420 and use on of the social media platforms below.
Facebook (https://bby.me/tki9gh),
Twitter/X (https://bby.me/9youib)
Instagram (https://bby.me/51ksuo Buy)
Baha A
December 30, 2025
3 out of 5
This is a perfect example how a bad sales person can cost a company a sale. I bought a Sony TV at the Manassas Outlet store two days ago. Through some more research I found out that I can actually buy a Sony TV that is way too superior to the Samsung that I wanted to trade in. I called and verified that I can return the Samsung to this store and pay for the difference on the Sony. The lady associate I talked to was very informative.
Fast forward 30 minutes, I brought the TV back and the guy behind the counter treated me like I was returning a stolen item. Multiple times he asked me why I opened the box. I explained to him that it was a open box model purchased at Best Buy outlet. Then he asked more questions about if it's working or not. I told him I never opened at home. He tried to verify that several more times. I felt so bad about his treatment that I decided just to return the TV. I will buy the Sony at Costco.
Response from Best Buy
December 30, 2025
Hello, Baha,
Thank you for sharing your concerns with the return questions when you brought back the television you bought from the outlet store. Returning an item to another store makes it so that we need to ask questions like why it is being returned and if something was wrong with it as we wouldn't want to put the television out for sale if there may be a problem. Items returned to the store they were purchased at can help with these concerns as they would have an understanding of the condition the item was in before it was returned. If you need support you can reach out to us on any of our social media profiles below with Review 97738 for support.
Facebook (https://bby.me/ahdo2l)
Twitter/X (https://bby.me/n4eve9)
Instagram (https://bby.me/hn2eiz)
Heath B
December 03, 2025
5 out of 5
Jenny was incredibly efficient and went above and beyond to help me with my purchase