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Frequently Asked Questions About Best Buy Leesburg
How do I check product availability at the Leesburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Leesburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Leesburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Leesburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1406 reviews)
David W
May 25, 2026
1 out of 5
Worst experience I've ever had at an electronics retail store. I bought a phone here and returned for help after discovering it was still carrier locked. They didn't even try to assist me and the verizon rep actually claimed I was lying. The carrier lock issue started when the original rep just switched sim cards and didn't file my purchase paperwork. The only reason I would go to a store like this to buy a phone is because I felt I could receive help if I had an issue. They even claimed I did not purchase the device at the Leesburg location. I went home and found my original reciept and it was absolutely the Leesburg location. The "so called" manager couldn't stop playing with his facial piercings long enough to give me the time of day.
Response from Best Buy
May 25, 2026
Hello, David,
Thanks for taking the time to share your feedback. Getting the service you deserve should be simple, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/uIo5Cx), Twitter/X (https://bby.me/B2D6xs), or Instagram (https://bby.me/vyJlmV). Please reference Google Review, #156857.
Marcos R
May 19, 2026
1 out of 5
Scheduled a screen replacement for an Iphone17 on the apple website. This location offered several same day appointments. Glad I was called 10 minutes before my appointment to tell me theres no Apple technician in the store after driving all the way here and wasting my time
Response from Best Buy
May 19, 2026
Thanks for sharing this review. We're concerned to hear about this experience and that your appointment got cancelled. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/pn2xsu), Twitter/X (https://bby.me/Seb7Qq), or Instagram (https://bby.me/cI4c1q). Please include the Google Review reference number #154505 when reaching out.
D G
May 08, 2026
1 out of 5
After spending way too much money in this store, one of the employees told me they hold the Pokemon cards so SCALPERS have a chance to get them over KIDS.
You told me the cards are IN THE STORE now, but you refuse to sell the cards to me BECAUSE you want to give SCALPERS a chance to buy the cards.
It is a kids card game based on a kids cartoon, but they are saving cards for SCALPERS who want to resell them for 4x or 5x more. It smells like inside dealing to me.
Who is getting a kick back on this situation?
Again, you have the cards, but you tell me you are holding them to give SCALPERS a chance to get them instead of kids. I will take my money and business elsewhere.
OpenHouse M
May 04, 2026
5 out of 5
Marissa helped me get a new drone today since we had to make the switch from DJI to American-made drones (stupid ban). She was so patient with me reading all the specs of every model and she was incredibly helpful!