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Best Buy Leesburg
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Frequently Asked Questions About Best Buy Leesburg
How do I check product availability at the Leesburg Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Leesburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Leesburg stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Leesburg Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1284 reviews)
denis d
November 14, 2024
5 out of 5
Best Buy has a great selection of laptop and desk to computers. I recently made use of their Geek Squad to repair my desktop. They resolved my issue and provided an easy to understand paper summary of the problem and software updates.
angela o
November 14, 2024
1 out of 5
I purchased a 85”TV got it home and it was cracked. I took it back immediately for an exchange and the GM of the store refused to give me an exchange. She told me I could buy another one but she was not willing to do anything because she said the box was not damaged! This GM was rude and very dismissive. She went all around me helping other customers like I wasn’t even standing there I am going to write BBB and see what I need to do to file that she was very prejudice. I know it had everything to do with me being white and I will NEVER buy anything else from Best Buy. That is totally unacceptable and discriminatory.
Response from Best Buy
November 14, 2024
Hello, Angela,
Thank you for taking the time to leave a review. We really appreciate your feedback. We know it's frustrating to get a new item and it's broken, so we can see why you'd be frustrated. We'd like to look further into this. Please send us a private message on social media with your name, phone number, and email. Please mention Google Review 64427103 in your message.
You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Meghan
Krysta P
November 12, 2024
1 out of 5
Customer service at this location is constantly confused. One time I was looking to purchase an open-box product, and they claimed it cost the same amount as a new product. Another time I tried to return an order that I picked up in-store and they claimed we had to ship it back. 2 people later as well as going back and forth, they were able to process the return in-store. Constantly having to speak with numerous people to figure out a simple solution.
Response from Best Buy
November 12, 2024
Hi, Krysta,
Thank you for sharing your review with us. We aim to provide a positive experience with friendly and knowledgeable staff, so we understand receiving conflicting information does properly reflect these expectations.
To help us improve future visits, we would be grateful to have you connect with us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64417622" in your message. Thanks!
Regards,
^April
Stephen W
November 11, 2024
5 out of 5
I can only speak for the Geek Squad at this location but the team was knowledgeable, energetic, and professional! They fixed my phone in less time than quoted and didn’t try to convince me to buy anything else. I saw many salespeople around the store helping inquiring customers but none of them were aggressive or pushy! If you have AppleCare+ or if you don’t, this is a good place to bring your phone for fixing!