Best Buy Leesburg

Stay away from this store, the “Manager” Marianna and the Counter Intelligence Agent Senior Kyle dont have the minimal idea of what is Customer Service and How to handle a situation when the company where they work is in a bad position and basically do false pretense. I got a PC from the app stating on the ítem description that the pc has NVIDIA graphics, the pc description had everything what i needed and it was under my budget, so i picked it up from this Store and then i got home and install the computer to check that everything is good because I need to ship it as a gift for my brother to another country, i found out that the pc doesnt have NVIDIA graphics, i called the call center and lost 30 minutes of my Life without any solution they only told me to go to the Store and ask for a solution, i got this Store and this two guys, told me that they dont know what the description of the item shows that on the app and that if i want a pc with the caracteristics that the app is showing i have to pay 300 extra dollars!!! So they falsely offer somethinh as a bait and switch scheme and then ask for more money, then they said that they are not going to give me another computer 300$ more expensive to fix this, but i do have to upgrade my budget 300$ more and i have to pay 400$ to ship the new pc to my country because my friend is leaving tomorrow. Best Buy offer something that its not true and they are not going to lost 300 $ to fix THEIR mistake, but I as a customer can lost 700$ to fix the BEST BUY mistake! Completely dissapointed about this company and specially about their lack of CUSTOMER SERVICE! Lets go straight to the BBB of DC Area!

Great staff and easy to find what I needed.

Excellent customer service. The curbside pickup for online orders is super fast.

Case 347939277 they provided wrong screen protection for s23 ultra once, installed it wrongly second time over charged me for installation screen protections provided me once wrongly screen protections, once s23 and other s24 ultra for samsung ph they just do not care ....for any sell it and go....lucky if you find one to talk to .... No service provided in store, their customer service i did request to talk to district manager or regional manager....they are just fully relaxed.....do it ourself....