Just wanted to say what a "great job" Brendan (Geek Squad) did helping me recently me with a lengthy download process! He is very knowledgeable , and a wonderful employee at Best Buy!
We left a phone there to be transferred over to a new one. We went back to pick it up, but it was not ready. No problem, except later when we called the Lynchburg store to get an update on our new phone, we were not able to talk to someone directly in the store, only AI or someone in another country. We were told the store itself does not accept calls. It was very frustrating as AI or outside individuals were unable to give updates on the status of our phone. In the future I will shop at local places where I can also talk local.
Response from Best Buy
March 24, 2026
Good morning,
Thanks for sharing this with us. We understand not being able to call the store to check on the status of your phone transfer, isn't a welcome experience.
As an effort to allow our stores to focus on their customers in their stores, calls are currently directed to our support teams, though we get there may be times when speaking with the store is necessary. We'd like to ensure that your feedback is fully documented on our corporate level. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/O1DhgR), Twitter/X (https://bby.me/OowIwR), or Instagram (https://bby.me/vkW6X3), and refer to your "Google review #134001" in your message.