Went to pick up our preorder and they told us it won’t be available till the next day . That pisses me off because we had to pre pay for our copies for them to fail to perform what they have promised that we would get our copy the day of. Bad business. That’s a to big to fail company for you do whatever they want shrug their shoulders and tell you to deal with it
Response from Best Buy
March 05, 2026
Hello, Phillip,
Thank you for your review. It can be really frustrating when a pre-order arrives to the store later than expected. While most pre-orders for pick up in store are ready on launch day, occasionally we don't receive the items in time from the distributors for the release date. Because there may be occasional issues due to shipping or weather events for example, we urge customers to wait until you receive the "Order Ready" email to avoid coming to the store when your order is not ready for pick up.
For more information on our Pre-order process, please visit our Entertainment Pre-order FAQ page listed below:
https://bby.me/bj7enq
If you need assistance or want to formally document your experience, please connect with us on social media. Please include Google Review 126084 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
This is the place to go for electronics, they keep this store very clean and organized! Store employees are always eager to help.
JackStone
February 26, 2026
Easy return. Cordial, professional staff.
warren t
February 26, 2026
I was considering an update to my home entertainment system and was in store looking around.
And looking.
And looking some more.
For 35 minutes.
There were four other customers in the store, and three employees huddled near the front door, laughing and joking.
When I realized no one was coming to help me I started to leave. It was only then that I was asked if I needed assistance. I declined and told them I was not here for the exercise of walking around.
In all fairness, the gun I was wearing may have spooked them a little bit.