Cheryl B
November 22, 2025
Hands downThe most efficient courteous group of people working at any best buy that I have ever been in was totally ignored in midlothian, drove all the way out to lynchburg, where not only was I.Greeted by several people.Several people asked to help me and then several young men asked to help carry my product out to my vehicle.Great store.Thanks!
The store was clean and well organized. It took longer than I wanted to get help.
Love everything about this place. I can always find everything in electronics that I need. The clerk was very nice in assisting us to find what we needed.
Spent an hour on hold trying to talk to someone about batteries for my line-interactive UPS. Finally got someone from india (not sure why there's no possible way to call the store) and was told I they service them and to bring it in for a free check and quote. She wouldn't allow me to make an appointment, insisting I could just do a walk-in. I stood in line for over 45 minutes. 3 people showed up after me and all 3 were helped before me. 2 of them had an appointment, 1 didn't and was helped before me anyways because I had been there so long the guy assumed I was just there with the woman in front of me. After all of this, I'm told they don't service UPSs. Absolute waste of two hours of my life that could have been avoided if they just let you call the store directly, but for some reason this company has decided to treat their phone system like you're calling fort knox.
Response from Best Buy
November 01, 2025
Hi.
Thank you for sharing your concerns with the information you received when calling in for support. We can certainly understand that having concerns with your UPS batter replacement request can be difficult. We would be glad about helping you order parts or filing a complaint if you would like to reach out to us on any of our social media profiles below with Review 63070.
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