Best Buy Lynchburg

I scheduled an appointment through my AppleCare+ plan, as my screen is cracked. The app said an appointment was available at 4:40pm. I arrive on time, yet there’s only one person at the geek squad desk. Unfortunately, he’s talking to some boomers about cell phones, and it takes like 5 minutes for either him to grab someone, or for anyone to come out. Whatever. Someone comes out, asks if I have an appointment, I say yes, for a screen repair. She asks me to sit down. Ok. Then she helps another customer, which is fine, great, good. But I wait another ten minutes, with her mainly in the back area. Finally she comes out, I say I need a screen replacement. She then asks me to logout of Find Me, which, sure. After I do so, she then tells me that they won’t be fixing my screen today. That the “guy who does that” is about to leave. She follows up by saying that scrolling it through the app doesn’t actually mean anything, and that it’s best to come early to make sure it gets done. Ok… She then walks to the front, and says she’s going to reschedule. Whilst approaching that counter, I ask how to turn my Find Me setting back on. She says to not worry about it, because I’ll just be back in the morning. That’s not what I asked, but ok. I’ll just figure it out really quick while she’s talking. She then said, “Well there are no appointments for tomorrow anyway…” At which point, I inform her that I’m leaving, and do so. There are a few questions rolling around my head as I’m leaving. If, when scheduling an appointment, which lets me select which issue I’m facing, does it allow appointments for cracked screens if you don’t have the staff for that? Secondly, why are you making me wait 15 minutes, and asking me to unlock my find me if you are aware that I have a cracked screen and will not be able to get to it? And why, after disabling the find me setting, you then tell me not to worry about enabling it, when you aren’t sure that I have the ability to come back early tomorrow morning? And surprise, you don’t have availability then, anyway? This is no issue with the fact that you may not have the staffing to provide repairs for all of your business hours, I mean, you kind of should, but I understand it’s hard to find people. My issue is making me wait, asking me to do stuff that is null to the outcome of today, and having a blasé demeanor when I ask a question. The funny thing was I planned on screwing around, and maybe purchasing some things. I’m a dj, a photographer, and I’m a former computer tech. Now I’m going to to the other location in town to fix my phone, or mail my phone in directly, just out of spite.

Demasiado agradecida 🙏con la atención, excelentemente bien atendido..en especial con JANN felicitaciones para best bay por contar con personal tan eficiente y amable como el!!! Volveré pronto!! 🤗Muchas gracias !!!

Security was following me around in the store talking on her walkie talking in the best buy on the one on ward road

Lynn and Maria were very helpful and polite!