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Recent Reviews
4.0(1952 reviews)
David L
January 16, 2025
5 out of 5
Very positive experience purchasing a tablet. Ryan was extremely customer focused in finding item and helping me test. Sylvia an excellent manager who assisted.
David Z
January 14, 2025
4 out of 5
Staff members here are really nice. However my service received by bestbuy is not. I have recently picked up a washer here and the parts are missing. I called in multiple times to have the parts delivered, only to find they redirected me to a place where I could buy the parts that I should have. I tried re-order it new instead of open box but my delivery keeps getting pushed back. Today the delivery guy told me he would arrive in 15 minutes and never showed up. I would like to have this resolved. This is terrible customer service from a Best Buy total member.
Edit: got some resolution in the end. Bumping back to 4 stars, but will keep monitoring on how the product last and the customer support behind it.
Response from Best Buy Outlet
January 14, 2025
Hello, David.
I understand how this situation would be concerning as well as frustrating and we will be more than happy to look into this for you.
Please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64678336.
Best,
^AllisonS
R D
December 27, 2024
4 out of 5
Not as big as a selection as I thought. But what makes this place great is the customer service. Had a great time didn't expect to buy a TV but because of the employees in the service we got ourselves a new/used TV.
richard c
December 24, 2024
2 out of 5
Ruin my Christmas bought a TV for my mother who just went into a nursing home and they said it would be ready for pickup by the 18th still don't have it
I will never buy from them again
Response from Best Buy Outlet
December 24, 2024
Hello, Richard,
Thank you for leaving a review. I'd certainly be upset if my TV weren't available when it said it would be. We'd be happy to look into this and see what we can do to assist. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64603143 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Warm Regards,
^Meghan