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Frequently Asked Questions About Best Buy Newport News

How do I check product availability at the Newport News Best Buy?
How do I check my order status?
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Newport News stores’ holiday hours?

Recent Reviews

4.1
(4900 reviews)
Angela B
January 17, 2025
1 out of 5
I just called the store and was placed on hold for about 7 mins 3 sec., I was thinking I would talk to someone. I heard someone picked up the phone and then silence. So, after 20-30 seconds I ended the call on my end. Now I see why this store has a 4.1 rating, customer service in businesses today are trash.
Shannon B
January 16, 2025
1 out of 5
I only put one stare because I can't put a number lower than 0 this store is horrible along with the computer
Response from Best Buy
January 17, 2025
Hey, Shannon. Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy When you message us, please include your full name, phone number, email, and reference your Google review number #64689283. Regards, ^Jason
Dawne H
January 10, 2025
5 out of 5
The store was clean and the techs were helpful.
Samantha M
January 08, 2025
5 out of 5
I had a new stereo installed in a 2008, they hooked it up and added a new faceplate and microphone. They cleaned up after themselves and were very efficient. The technician even showed my daughter how to use her new stereo and hooked up her Bluetooth. They were great. Will definitely use them again.

About Best Buy Newport News

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