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Frequently Asked Questions About Best Buy Newport News

How do I check product availability at the Newport News Best Buy?
How do I check my order status?
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Newport News stores’ holiday hours?

Recent Reviews

4.1
(5041 reviews)
Anaya W
November 22, 2025
1 out of 5
Honestly terrible customer service. I waited a very long time for help and other team members roamed the area and didn’t offer help but offered help to other customers. I recently did an online order and I had a scheduled delivery and for whatever reason it was rescheduled but would not update in the system. I was on hold for over an hour trying to get a status update just for it to be rescheduled now I have to be home on another day that I had plans for to wait for the delivery. I will never order or purchase anything from best buy ever again.
Response from Best Buy
November 22, 2025
Hi, Anaya, Thank you for taking the time to leave feedback for us regarding your recent customer service interaction. I can understand wanting timely support and accurate information when expecting a delivery. So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/8hwu6h), X (https://bby.me/dmtr05), or Instagram (https://bby.me/qfytsq). Please be sure to reference “Google review #73075” in your social media message. We look forward to assisting you!
Richard S
November 19, 2025
4 out of 5
Nice to still have a place you can go and try out things before you purchase. Friendly staff.
Maribel C
November 12, 2025
1 out of 5
Staff weren't helpful. Very dismissive.
Response from Best Buy
November 12, 2025
Hi, Maribel, Thank you for sharing your review. We want to learn more about your experience at the store, so we can work on doing better next time. Please private message us on Facebook (https://bby.me/72xjiz), Twitter/X (https://bby.me/5tqctm), or Instagram (https://bby.me/6ljqet). When you reach out, please mention "google review 68262." Thanks!
Amira
November 05, 2025
4 out of 5
Very slow on help but very nice employees

About Best Buy Newport News

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