I was looking in the audio department for half an hour. Workers passed by but no one even looked my direction. They were too busy moving boxes I suppose. I went down the street, spent $6k and bought a great unit.
Response from Best Buy
March 16, 2026
Good Afternoon, Jay!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience looking for assistance with home theater products. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #130111" for reference. You can find us here:
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I bought an Apple Watch here, but they didn't have a small size, so they ordered it for me to pick up. When I got home and opened it, there was nothing inside. I took it back to ask why there was nothing inside, and the manager, with a disrespectful and very poor attitude, said he couldn't help me. I don't understand how someone so unprofessional can be a manager. Anyway, if you buy something at this store, make sure to open it and check if what you bought is inside. This lesson I will remember forever.
Response from Best Buy
March 12, 2026
Hello, Trong,
Having an empty box from an order pickup in store is certainly a concerning event. We would not be happy with this experience and can understand your concern with the empty box not being resolved in store. We would be glad to chat with you on any of our social media profiles below if you would like to reach out with Review 128441 for support.
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