Frequently Asked Questions About Best Buy Newport News
How do I check product availability at the Newport News Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Newport News stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Newport News Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5109 reviews)
Carli H
April 24, 2026
4 out of 5
They are alright.
Tim B
April 24, 2026
1 out of 5
No help in store
Response from Best Buy
April 24, 2026
Hey there, Tim,
We understand your concerns surrounding your recent visit and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/HG0rjQ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #145649
Alice M
April 22, 2026
2 out of 5
Avoid if at all possible. Also they treat their workers so badly
Andres
April 22, 2026
2 out of 5
To expensive.
Response from Best Buy
April 22, 2026
Hi,
What is too expensive? We like to hear more. Mention review #144898 when connecting with us on social media link.
Facebook (https://bby.me/vA238V)
Twitter/X (https://bby.me/IFnnIN)
Instagram (https://bby.me/LEZkb9)