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Frequently Asked Questions About Best Buy Newport News

How do I check product availability at the Newport News Best Buy?
How do I check my order status?
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Newport News stores’ holiday hours?

Recent Reviews

4.1
(4902 reviews)
jef r
January 18, 2025
5 out of 5
My new Radio Shack! Yes I am that old. The staff is readily available to answer questions, unlike a lot of stores. There is usually a good selection to choose from, unless it’s a specialty item. I can never leave there without finding “must have” items. One of my favorite stores!
Angela B
January 17, 2025
1 out of 5
I just called the store and was placed on hold for about 7 mins 3 sec., I was thinking I would talk to someone. I heard someone picked up the phone and then silence. So, after 20-30 seconds I ended the call on my end. Now I see why this store has a 4.1 rating, customer service in businesses today are trash.
Response from Best Buy
January 17, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to contact the company if I should have questions. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64698553". Full Name E-mail Address Phone Number Regards, ^Josh Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/bestbuy)
Shannon B
January 16, 2025
1 out of 5
I only put one stare because I can't put a number lower than 0 this store is horrible along with the computer
Response from Best Buy
January 17, 2025
Hey, Shannon. Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy When you message us, please include your full name, phone number, email, and reference your Google review number #64689283. Regards, ^Jason
Dawne H
January 10, 2025
5 out of 5
The store was clean and the techs were helpful.

About Best Buy Newport News

bestbuy.com