Randall R
December 30, 2025
Good luck finding anyone working here other than the checkout and LP/Greeter. After 5-10 minutes walking around the back looking for product/workers, I went back up to the greeter, who said he'd send someone back to help out. After another 5 minutes, I chose to cut my time losses and left the store, informing the greeter on the way out that nobody ever showed up. Dave yourself a trip to this location and maybe try another Best Buy, or just go with online shopping instead.
Response from Best Buy
December 30, 2025
Hi, Randall,
Thank you for the review. We strive to provide high quality service that is readily available and can see that your visit did not appear to have reflected this. We would like to follow up.
Please message us privately on Facebook (https://bby.me/8nimtp), Twitter/X (https://bby.me/ypojkw), or Instagram (https://bby.me/br8zw4). Please mention your Google review number, which is 98019. Thanks!
Waited on right away and found what we were looking for. Good experience
joshua d
December 30, 2025
Pretty picked through and disorganized. A lot of items just sprawled out around the store with no price tags. They do roam around and ask if you need assistance though.
Response from Best Buy
December 30, 2025
Hi Joshua,
Thanks for reaching out and letting us know about your visit to your Newport location. We would love to document your experience and see if we can assist you in any way. When you have a minute, can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #97825 in a private message.
Facebook (https://bby.me/iqqzdc)
Twitter/X (https://bby.me/ftwgh1)
Instagram (https://bby.me/8f74os)
So I normally would not post a 5 star review of someplace like best buy. But the staff here atleast the day id gone was excellent.