Best Buy Newport News

I’m taking this time and space to give Attention to Richard T., a gentleman in the Autotech, Geek Squad Department. Richard, was and is Patient. Professional in his craft. Polite and all-around Precise. He successfully removed a product that I needed removed from my vehicle. I voiced my questions, comments, and concerns, and he was attentive and comprehensive. Thank you to Richard Tugwell, for today’s appointment and assistance! 10/10 for Richard Tugwell. Thank you kindly, sir, and I will see you guys in the future; much obliged once more😊.

Bought a backup camera to install in a mini van we have been making handicap accessible, pre paid for the wotk before the appointment to have work done. After getting to appointment service person told me.I would have to purchase their store radio to connect it to the camera for an additional $500, plus additional appointment money, but he didn't have time to do it at the present appointment . Disabled people are not treated any better than any other person at this location. Ended up going to Williamsburg location and was helped.the same day without prepaying for a scheduled appointment and did not purchase a radio but it works well, thanks to Williamsburg best buy

Customer service they were very nice and friendly staff quickly did there jobs. They no what to do and how to treat there customers

Lines were short and the staff was friendly and professional