Frequently Asked Questions About Best Buy Newport News
How do I check product availability at the Newport News Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Newport News stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Newport News Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5019 reviews)
Bond C
October 04, 2025
1 out of 5
Terrible service. Too many employees standing around doing nothing while customers struggle to get assistance. This is easily one of the worst Best Buy locations to visit. 0-Star
Response from Best Buy
October 04, 2025
Hello, Binod,
Thank you for your review. It can be really frustrating when you don't receive the help you're looking for in store. If you need assistance or want to formally document your visit, please send a private message on social media. Please include Google Review 51740 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
John D
October 02, 2025
5 out of 5
Love our local best buy 😁 Always great customer service and have what I need
Jayce E
September 30, 2025
4 out of 5
Staff is pretty helpful and always ask if they can help you with anything. Ther is a good amount of stuffs here for a best buy
Sheryl J
September 29, 2025
2 out of 5
Ready to purchase a HP desktop today but no one seemed interested on waiting on me. Saw one I liked. Left the store and will check online. I may or may not return.
Response from Best Buy
September 29, 2025
Hi Sheryl,
Thanks for sharing this review. We're concerned to hear you didn't receive the assistance you needed in our store and understand your disappointment. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/wou98r), Twitter/X (https://bby.me/df3x1u), or Instagram (https://bby.me/55ia92). Please include the Google Review reference number #49795 when reaching out.