Frequently Asked Questions About Best Buy Newport News
How do I check product availability at the Newport News Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Newport News stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Newport News Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4965 reviews)
Debbie H
June 21, 2025
1 out of 5
We will never go back to this place we needed a IR video camera the manager said yes they had one I paid for it to be told we had to drive 30 miles to pick it up at one of there other store we got went to use it and it was not what we ask for we lost are video shoot do to them not knowing what we were talking about. Be careful when you go there we never go back.
April C
June 12, 2025
1 out of 5
Every time I come in here knowing exactly what I need, there’s never an employee to help grab it from the back for me. They’ll be walking and talking and wandering but never able to help when asked. “We called someone else to meet you by the item” every single time. What should be maybe a 10 min trip always ends up taking me 45+ mins.
Tim M
June 05, 2025
1 out of 5
Either Best Buy is having issues finding good people or this company is about to tank. I just spent 15 minutes in the computer section and other 5 after they tried to call someone over there. Ghost town!!! Online purchase it is
Margaret B
May 29, 2025
5 out of 5
Quick to answer questions and had my new dryer in stock at a good price