Frequently Asked Questions About Best Buy Newport News
How do I check product availability at the Newport News Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Newport News stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Newport News Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5041 reviews)
Anaya W
November 22, 2025
1 out of 5
Honestly terrible customer service. I waited a very long time for help and other team members roamed the area and didn’t offer help but offered help to other customers. I recently did an online order and I had a scheduled delivery and for whatever reason it was rescheduled but would not update in the system. I was on hold for over an hour trying to get a status update just for it to be rescheduled now I have to be home on another day that I had plans for to wait for the delivery. I will never order or purchase anything from best buy ever again.
Response from Best Buy
November 22, 2025
Hi, Anaya,
Thank you for taking the time to leave feedback for us regarding your recent customer service interaction. I can understand wanting timely support and accurate information when expecting a delivery.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/8hwu6h), X (https://bby.me/dmtr05), or Instagram (https://bby.me/qfytsq).
Please be sure to reference “Google review #73075” in your social media message.
We look forward to assisting you!
Richard S
November 19, 2025
4 out of 5
Nice to still have a place you can go and try out things before you purchase. Friendly staff.
Maribel C
November 12, 2025
1 out of 5
Staff weren't helpful. Very dismissive.
Response from Best Buy
November 12, 2025
Hi, Maribel,
Thank you for sharing your review. We want to learn more about your experience at the store, so we can work on doing better next time.
Please private message us on Facebook (https://bby.me/72xjiz), Twitter/X (https://bby.me/5tqctm), or Instagram (https://bby.me/6ljqet). When you reach out, please mention "google review 68262." Thanks!