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Frequently Asked Questions About Best Buy Newport News

How do I check product availability at the Newport News Best Buy?
How do I check my order status?
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Newport News stores’ holiday hours?

Recent Reviews

4.1
(5019 reviews)
Bond C
October 04, 2025
1 out of 5
Terrible service. Too many employees standing around doing nothing while customers struggle to get assistance. This is easily one of the worst Best Buy locations to visit. 0-Star
Response from Best Buy
October 04, 2025
Hello, Binod, Thank you for your review. It can be really frustrating when you don't receive the help you're looking for in store. If you need assistance or want to formally document your visit, please send a private message on social media. Please include Google Review 51740 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
John D
October 02, 2025
5 out of 5
Love our local best buy 😁 Always great customer service and have what I need
Jayce E
September 30, 2025
4 out of 5
Staff is pretty helpful and always ask if they can help you with anything. Ther is a good amount of stuffs here for a best buy
Sheryl J
September 29, 2025
2 out of 5
Ready to purchase a HP desktop today but no one seemed interested on waiting on me. Saw one I liked. Left the store and will check online. I may or may not return.
Response from Best Buy
September 29, 2025
Hi Sheryl, Thanks for sharing this review. We're concerned to hear you didn't receive the assistance you needed in our store and understand your disappointment. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/wou98r), Twitter/X (https://bby.me/df3x1u), or Instagram (https://bby.me/55ia92). Please include the Google Review reference number #49795 when reaching out.

About Best Buy Newport News

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