Frequently Asked Questions About Best Buy Newport News
How do I check product availability at the Newport News Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Newport News stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Newport News Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5098 reviews)
kenzlee C
April 09, 2026
5 out of 5
Kevin G was super helpful in helping me with my return. Customer service was the best too!! Thank you.
Norman W
April 09, 2026
3 out of 5
Good selection Electronics.
Response from Best Buy
April 09, 2026
Good Evening, Norman,
Thank you for sharing that feedback with us. If you need any further assistance with us, please feel free to send us a private message on social media, so our team can help.
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Mark W
March 31, 2026
5 out of 5
Morgan in TV and electronics we super helpful. Answered all our questions and gave great advice.
Michael B
March 31, 2026
5 out of 5
Yesterday I needed help in the electronics department and was assisted by Brandon with cameras. He was very informative, patient, and did an excellent job helping me. I truly appreciated his professionalism and support.