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Frequently Asked Questions About Best Buy Newport News

How do I check product availability at the Newport News Best Buy?
How do I check my order status?
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Newport News stores’ holiday hours?

Recent Reviews

4.1
(5046 reviews)
Jamie M
November 30, 2025
5 out of 5
The computer department were all friendly. Full of energy even though it was the day after black Friday. They definitely seemed to care more about the customer than making a sale. No pressure, talked about about deals and prices, presented options. The man who checked me out made sure all the details were correct and checked in with his manager as well. Manager was friendly and making sure everyone was served and being told about all the options
Kady L
November 28, 2025
5 out of 5
Went for Black Friday and loved the pc I got! Great deal and amazing specs
Anaya W
November 22, 2025
1 out of 5
Honestly terrible customer service. I waited a very long time for help and other team members roamed the area and didn’t offer help but offered help to other customers. I recently did an online order and I had a scheduled delivery and for whatever reason it was rescheduled but would not update in the system. I was on hold for over an hour trying to get a status update just for it to be rescheduled now I have to be home on another day that I had plans for to wait for the delivery. I will never order or purchase anything from best buy ever again.
Response from Best Buy
November 22, 2025
Hi, Anaya, Thank you for taking the time to leave feedback for us regarding your recent customer service interaction. I can understand wanting timely support and accurate information when expecting a delivery. So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/8hwu6h), X (https://bby.me/dmtr05), or Instagram (https://bby.me/qfytsq). Please be sure to reference “Google review #73075” in your social media message. We look forward to assisting you!
Richard S
November 19, 2025
4 out of 5
Nice to still have a place you can go and try out things before you purchase. Friendly staff.

About Best Buy Newport News

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