Disappointed in the treatment from geek squad.
Response from Best Buy
June 26, 2026
Hi, Jason,
Thank you for taking the time to leave feedback for us regarding your recent Geek Squad visit. I can understand expecting to have a good experience when interacting with our Agents.
Please send us a private message on any of the following social media platforms should you need support here: Facebook (https://bby.me/aAVfIg), X (https://bby.me/3ejG6v), or Instagram (https://bby.me/iLNIna).
Be sure to mention “Google review #178435” in your social media message.
Made an appointment to get a new battery installed in my iPhone. when I arrived I was told it might take a bit longer because they only have one tech working, and 5 minutes later they tell me they can’t replace the battery because they don’t have any in stock. Thanks for the heads up Best Buy. I have a very tight schedule like many others, and this was just a big waste of my time.
Response from Best Buy
June 07, 2026
Hi there! Thank you for reaching out and sharing your experience. We can understand how not being told all the proper information upon your appointment would be concerning, and we would be glad to address these concerns. You can connect with us via Facebook (https://bby.me/sUKtTn), Twitter/X (https://bby.me/ihrsE2), or Instagram (https://bby.me/EKJFb9). When you reach out, please be sure to include Google Review number 169772.
Thanks.
Quay was absolutely the best in helping me get a new laptop, super sweet and friendly!