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Best Buy Chesterfield
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Chesterfield
How do I check product availability at the Chesterfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesterfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesterfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2611 reviews)
Iris J
April 16, 2025
5 out of 5
My husband came in for a Apple TV device pickup order and Henry gave him excellent service. He was friendly and helpful since my husband was a bit discombobulated. Thank you Henry for taking good care of my sweetheart.
A “
April 13, 2025
1 out of 5
Geek squad has no sympathy. Also sat and waited 10mins while they all stood in the back and chatted just to be told they can’t help me. I was on time yall wanted to sit in the back and chat about whatever other then doing your job. When the guy I called to set up the appointment could’ve told me they couldn’t help me.but told me they could. So hour of my life wasted. Get your act together and have better customer care.
Response from Best Buy
April 14, 2025
Good Afternoon,
We certainly understand how you are feeling after arriving for your service appointment, only to not get the assistance you needed. We would be happy to review these concerns in depth. Please contact our team by sending us a private message on social media which contains your full name, phone number, and email address. Also, be sure to include your Google review in your message: #65039242.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
J S
April 11, 2025
5 out of 5
Nate and Tristan helped me and my family find what we needed and did so professionally. The best around. Thank you!
Albert R
March 23, 2025
1 out of 5
I bought a computer from this store, and I was told that a charger was included. But when I opened it up at home, I found that the charger wasn’t inside. When I asked if it could be mailed to me, I was told that I would have to travel an hour back just to retrieve the charger! Very disappointing. I expected better from “Best” Buy!
Response from Best Buy
March 23, 2025
Hello,
Thanks for sharing your feedback. I understand finding that there wasn't a charger in the box for the computer that you purchased, wouldn't have been welcome news. I'll be happy to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the Customer Service Pin Number from the store receipt. Please also refer to your "Google review 64960814" in your message to us.
Sincerely,
^Melissa