Jeremy H
September 01, 2026
Always super friendly. Very knowledgeable, easy to find/identify.
Costumer service has gone down hill. I will never buy here again
Response from Best Buy
August 31, 2026
Hello Jose,
thanks for your review. We are saddened to hear you had a negative experience with us.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/CYVaQ0)
- Twitter/X (https://bby.me/H9nymy)
- Instagram (https://bby.me/i4ACRX)
When reaching out, please reference your Google Review 216197.
came in simply to trade in an iPad, but the entire experience felt like one long sales pitch. I was constantly being upsold on credit cards, Best Buy memberships, and other add-ons instead of just being helped with what I came in to do.
To make matters worse, the salesperson conveniently “forgot” to apply the gift card I received from the trade-in toward the purchase of my new iPad. When I pointed this out, I was simply told it was “too late” to use it.
Overall, it was a horrible experience, and reminded me why I quit shopping there.
Amazing customer service! Was stressed about getting a laptop before school started, so urgently needed a new one. The person helping was very kind and supportive, and found a solution that worked for me. Thank you! :)