How do I check product availability at the Roanoke Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Roanoke Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Roanoke stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Roanoke Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3526 reviews)
Adam S
December 01, 2024
5 out of 5
Donny was very helpful! Would definitely buy from this best buy again
Anthony D
December 01, 2024
5 out of 5
Been a long time customer. This particular store has always been clean, well stocked, and well managed.
Associates are knowledgeable and very helpful.
Rob B
November 27, 2024
1 out of 5
Order a TV online on Monday. Advertisement says next day pick up or delivery on Friday. My tv just blew I live down the street from bestbuy. I paid expecting it being ready the next day pickup? It’s Wednesday and the tracker says ready for pick up Saturday. So moral of this story! NEVER ORDER ONLINE FROM BESTBUY. If you live 10 minutes away like me? Go to the store and buy it on the spot, take it home. Don’t be like me and get duped into thinking you can pick your online order the next day? Even if its advertised next to the TV about you purchased. I even went to the store yesterday and customer service said “it looks like they’ll probably call you by the end of our business hours today.” I had my grandson didn’t want to show off. Because I was lied too! So I left. But here it is Wednesday and we still don’t have a tv. I WILL NEVER MAKE THIS MISTAKE AGAIN! And it’s about to be Thanksgiving tomorrow. Thanks Bestbuy!!
Response from Best Buy
November 27, 2024
Hi, Rob,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting your order in a timely manner.
If you require additional assistance, please reach out to us via social media. Our team would be happy to look into this closer and assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64483463” when reaching out on social media.
Regards,
^Ravi