Best Buy Roanoke

Bought laptop. Paid over $1000 for it. Had problems from getgo. Called. I had had it 15 days. Took it back to store As they told me too. My granddaughter had to bring it cause I can't drive due to disabilitiies. They didn't even try to look at it. Because it was 2 days after the 15 day purchase was going to charge $100 . I had been told by 4 or 5 different people that I had 30 days. Then the clerk said we have to send it back to the manufacturer. Now I am left without a computer I depend on. I am so sorry I chose to go to Best Buy. I had a laptop that I bought for $300.00. It was a refurbished but it lasted me over 15 years. I took it vinton computer all the time, they cleaned it and fixed minor things and it rarely cost a penny! T hats where i should have gone. Now I'm stuck.

I purchased the camera online, and the slot where the SD card is inserted was broken (which then damaged my SD card), even after I had double-checked online that the product was in excellent condition. Then, today, I have never experienced such horrible customer service in a long time, not to mention the ridiculous and henious system Best Buy has set up now. When you think you're calling the local store, you're not. They FORCE you to give all of your information (phone number, first and last name, and email address) in order to even receive any form of help OR to be transferred to the correct department. Worse, the AI-generated systems in all of these places prove laziness. My business will be taken elsewhere.

Mostly good exchanges here. Sometimes it’s hard to find a sales person but once you do your good to go.

I was in store to spend lots on ring product Could no get help. A stock person sent for help. 10 min later I went to desk I was told I was 3rd in line. There was not help anywhere in sight