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Frequently Asked Questions About Best Buy Roanoke

How do I check product availability at the Roanoke Best Buy?
How do I check my order status?
My local Roanoke Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Roanoke stores’ holiday hours?

Recent Reviews

4.1
(3735 reviews)
Jeremy H
September 01, 2026
5 out of 5
Always super friendly. Very knowledgeable, easy to find/identify.
Jose C
August 31, 2026
1 out of 5
Costumer service has gone down hill. I will never buy here again
Response from Best Buy
August 31, 2026
Hello Jose, thanks for your review. We are saddened to hear you had a negative experience with us. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/CYVaQ0) - Twitter/X (https://bby.me/H9nymy) - Instagram (https://bby.me/i4ACRX) When reaching out, please reference your Google Review 216197.
Patrick C
August 22, 2026
1 out of 5
came in simply to trade in an iPad, but the entire experience felt like one long sales pitch. I was constantly being upsold on credit cards, Best Buy memberships, and other add-ons instead of just being helped with what I came in to do. To make matters worse, the salesperson conveniently “forgot” to apply the gift card I received from the trade-in toward the purchase of my new iPad. When I pointed this out, I was simply told it was “too late” to use it. Overall, it was a horrible experience, and reminded me why I quit shopping there.
Bianca H
August 19, 2026
5 out of 5
Amazing customer service! Was stressed about getting a laptop before school started, so urgently needed a new one. The person helping was very kind and supportive, and found a solution that worked for me. Thank you! :)

About Best Buy Roanoke

bestbuy.com