came in simply to trade in an iPad, but the entire experience felt like one long sales pitch. I was constantly being upsold on credit cards, Best Buy memberships, and other add-ons instead of just being helped with what I came in to do.
To make matters worse, the salesperson conveniently “forgot” to apply the gift card I received from the trade-in toward the purchase of my new iPad. When I pointed this out, I was simply told it was “too late” to use it.
Overall, it was a horrible experience, and reminded me why I quit shopping there.
Amazing customer service! Was stressed about getting a laptop before school started, so urgently needed a new one. The person helping was very kind and supportive, and found a solution that worked for me. Thank you! :)
Brittany H
August 19, 2026
Horrible customer service
Best buy is not a bad place. Find some great deals on stuff. But sometimes you can get some good service other days not so much.