Best Buy Roanoke

Tried to order something online that was in stock but website kept locking up. Other sites worked fine. Could never get temp codes to log into my account. Finally went to the store 24 miles away and found out my item actually wasn't in stock at that very store I was set or would have been set to pickup my Internet order from in an hour. First time in best buy in three years. Last time for another three. They really need to work on their website functionality.

Best Buy has totally forgotten where they came from and turned into a non flexible, non caring, giant mega store entity that is happy with the status quo and doing only what they want to, you can not get anything changed or done that falls outside of the typical need or transaction and basic simple interactions, don’t believe me then try calling them on the 540 number and talking to the store in Roanoke you can not and get transferred to some foreign customer service lines and they can not help with anything unique or dealing with the local Best Buy issues. That being said there really is no where to go in Roanoke to get the same size selection of electronics or their same as any manufacturer or competition pricing matching, their inventory is also the largest around, I’ll put it this way even if you buy a Samsung TV from Samsung they get you to pick it up at and use Best Buy’s stock and inventory, or if you need anything done with your Apple devices and want them to be Apple certified repairs or whatever you have to go here since there is not an Apple Store in Roanoke, so unfortunately they are here to stay and keep doing their new way of business as usual. It’s also not the local employees fault they are great and knowledgeable and hard working, my problem is with the corporate Best Buy and how it does not care about it’s customers like they used to or at all in my case they just always seem to “can’t do anything” about stuff and thats how monopolies and unbalanced trade markets do things. But as stated I use them and it’s frustrating but what are you gonna do if you want that new TV or computer. All the stores I have been in since like the 90s-2000s are all kinda still the same and not worn out but dated and old looking and so is this one it is like 30 years old, but it’s also got a giant hole in the entrance where someone ran into the building or they are adding a pickup center or something but it’s been that way for awhile for some reason, but don’t get me wrong it is not a dump or even bad really just kinda dated but it is also in a good location being in the valley view mall property and just about everything you could want is there and it’s nice for getting all your shopping done in one trip with Staples, Target, and Walmart right beside it, plenty of restaurants and on the bus line ect.

The people are really helpful even those from verizon in the phone area. Usually very knowledgeable.

Great store