Best Buy Roanoke

This is complicated. Best Buy I think takes advantage of people who buy laptops there. My mother bought a laptop, HP, I've owned a lot of HP laptops now. I prefer them over other brands, I have experience with computers personally and professionally. My mother's PC wouldn't boot one day after she fell asleep with it. She does that all the time. This time it went into repair mode, and it wanted a BitLocker ID key. My mom being 81, has trouble with remembering and keeping track of accounts she makes. We couldn't recover her BitLocker key. So I went ahead and went to reinstall Windows 11. Apparently thought the wifi drivers are needed and HP wouldn't give me the .inf file, only and exe, which requires Windows 11 to installed to install, and Windows 11 now requires a log in to install Windows 11. What a nightmare. I didn't have a USB-c Cat5 cable adapter, so I said we should take this to best buy.. Best Buy, they wanted 300.00 to install Windows 11, or we could get their subscription service, for 180.00 and year and they will take care of it. Okay, there this is where a lot of things started to smell fishy. He told me he had another customer with the exact same problem.. The only way to cause a security ID key check is if the hardware changes, BIOS updates, nothing to do with the battery or leaving the computer on. Next he told me that reinstalling windows doesn't mean the BitLocker ID key will be erased, which isn't true. Next he said if you cancel the subscription 180 buck a year right away then you don't the service any more, wth. Now I have to wonder if anybody should buy a laptop from Best Buy. If their customers commonly get Bitlocker lock out from their drive, with out having a real event to trigger a security lock out. If this is just a way to get more money from customers.

Went to recycle ♻️ and old TV, and they now charge 30 to recycle it. So, why bother.

This is a great store. I've been coming here years. Making this review to highlight a young lady with long colorful curly hair at the CS desk who went above and beyond to help me find some Pokémon thing I didn't really understand but got sent to pickup.

Great service in the computers/technology department and for returns/exchanges. The staff is always super helpful.