Best Buy Roanoke

If I could give them 0 stars I would. Absolutely horrible. Ordered a refrigerator with what was left of my savings. They told me that the refrigerator would be there in *3* days. Then they call me and tell me that it would take another 6 days to get it delivered. Well, here we are six days later and I get a phone call saying it would be another 7 days before they could deliver the refrigerator. I explained I have an INFANT at home that needs MILK. Still they make 0 efforts to fix the situation. I tell them I’ll go to the store after work to see if they can do something about the delivery and if they can’t then I’ll have to cancel the order and go somewhere else because my baby needs his milk. The lady then proceeds to hang up on me and cancel my order. The money can’t be refunded to me until 2-3 business days meaning I can’t purchase anything for that time period. So now, my child still has to go without what he needs. They didn’t do ANYTHING to help me and they didn’t apologize not one time. They gave a 3 day promise period that somehow turned into 16 days just to deliver something 35 minutes away. This place is a joke. They will never receive another order or purchase from me again.

Excelente atención

Great customer service! Walked right to the product I asked for and offered suggestions and tips for my new headphones

Some kid who worked there went to the toilet and went back to work without washing his hands. Told the manager and he laughed in my face. I guess he thinks his staff doesn’t need to wash their hands if they’re not handling food.