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Frequently Asked Questions About Best Buy Roanoke

How do I check product availability at the Roanoke Best Buy?
How do I check my order status?
My local Roanoke Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Roanoke stores’ holiday hours?

Recent Reviews

4.1
(3722 reviews)
Tim D
July 04, 2026
1 out of 5
Walked in the store and was immediately asked if I was looking for a particular item. When I shared what I was looking for, the man took me to the section. He seemed like from the very first interaction that he was in a hurry or didn't want to be bothered. Very poor customer service!
Response from Best Buy
July 04, 2026
Hey there. We can understand wanting to have a more relaxed approach from our staff. If you would like to add anything else about your visit, please send us a private message on social media. Be sure to include your review number, 182407, for reference. Thanks for your time. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
Vicki C
June 30, 2026
5 out of 5
I hadn't purchased any new electronics in years. I was given several choices with an explanation for each laptop. The Gerk Squad helped me with the purchase of a new Microsoft Word program and made sure it was installed correctly when I picked up my new lap top.
Sonya M
June 30, 2026
5 out of 5
I only went to recycle ♻️ old electronics. Service was friendly.
Melanie M
June 20, 2026
5 out of 5
Picked up a Jitterbug phone for parent. I’ve only dealt with buying a phone through major carriers, so this was new. Thanks to Ruby for getting us set up. It took about 30 minutes, which is fast, and she explained next steps to us. Great price for basic service for a senior. The in-store stock seemed a little limited, but we got exactly what we needed.

About Best Buy Roanoke

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