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Frequently Asked Questions About Best Buy Roanoke

How do I check product availability at the Roanoke Best Buy?
How do I check my order status?
My local Roanoke Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Roanoke stores’ holiday hours?

Recent Reviews

4.1
(3696 reviews)
Dommyng H
February 18, 2026
5 out of 5
Excellent service, I bought a TV with a very good price.
Trevor H
February 18, 2026
1 out of 5
Purchased a laptop for my business the screen just blanked out. Took it to their geeksquad. Two weeks no communication. Calling gets you an automated service that does everything possible to not let you talk to the store. I verified myself so many times trying to get to the store with the stupid call center its unreal. Only to never get any useful information. Do not ever buy anything from WorstBuy. This is a review of the company in its entirety and its practices not necessarily a reflection of the local employees at this branch
Response from Best Buy
February 18, 2026
Hello, We appreciate you sharing your experience with us. Having a working laptop is certainly important, and we can understand not being able to get an update on your repair isn't ideal. We'd be happy to look into this with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/avyklu), Twitter/X (https://bby.me/e2hwaw), or Instagram (https://bby.me/z73f0j). Please also mention your "Google review #118933" in your message.
Cathy B
February 16, 2026
5 out of 5
Bought a insignia 10cu fridge. Was delivered on time. Installed and they hauled my old fridge away. Very nice fridge, excellent for a single or couple. Great price. The guys were very nice and did a wonderful job!!!
rebecca p
February 08, 2026
5 out of 5
I am disabled, and Ian helped carry my TV set all the way to my car for me. Thank you so much to Ian, and I hope Best Buy knows what a treasure you are.

About Best Buy Roanoke

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