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Frequently Asked Questions About Best Buy Roanoke

How do I check product availability at the Roanoke Best Buy?
How do I check my order status?
My local Roanoke Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Roanoke stores’ holiday hours?

Recent Reviews

4.1
(3679 reviews)
Ronnie L
January 03, 2026
3 out of 5
Bad Service
Katrina M
January 03, 2026
1 out of 5
They need more workers to assist customers. We stood around waiting but the workers were assisting other customers so we left with no purchase
Anonymous G
January 02, 2026
3 out of 5
It's basically an overpriced toy store that happens to sell cell phones as well.
Response from Best Buy
January 02, 2026
Hi, Thanks for your feedback. We would like to speak with you more regarding your concerns. Please connect with a Best Buy representative by sending a private message to us on one of the below social media platforms. You may use the Google review ID 99487 as reference. X: https://bby.me/7ftxed Facebook: https://bby.me/eb8vlz Instagram: https://bby.me/rudutd
Benjamin G
January 01, 2026
3 out of 5
Best Buy feels like it's perennially teetering on the brink of oblivion. (I feel like the company definitely has it coming -- they've ripped me off well over $1000 in the past, and I know that I am not the only one.) The only point of sale was the Customer Service desk, and the staff (who were perfectly friendly and knowledgeable) seemed somewhat beleaguered. We did find what we were seeking, however, and the price was reasonable.
Response from Best Buy
January 02, 2026
Hey, Benjamin, Thanks for taking the time to share this review here, although we hate hearing your recent shopping experience was such a negative one. We would be happy to learn more, and see if we can help in any way. To get started, please send us a message on Facebook (https://bby.me/5f09dl), Twitter/X (https://bby.me/sr5csq), or Instagram (https://bby.me/u0dm49). Please also include a note stating you are reaching out from a Google review by including this reference number: #98871. We look forward to hearing from you!

About Best Buy Roanoke

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