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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

3.9
(2376 reviews)
Ting l
June 21, 2026
5 out of 5
Had good experience, Linda Kylie is good
Mani M
June 19, 2026
5 out of 5
I had a great experience at Best Buy thanks to Ethan. He was extremely helpful and managed to assist multiple customers at once while still giving everyone great attention. He maintained a positive attitude the entire time and was very professional, courteous, and knowledgeable. Ethan made the visit smooth and enjoyable, and I really appreciated his excellent customer service.
Tribal I
June 15, 2026
1 out of 5
Purchased a product at the store and then tried to contact them because something was missing. Never got a return call even though customer support emailed the manager for the store directly. I called several times and left several messages and no one responded. Very surprised this is my first time having this type of experience at Best Buy.
Response from Best Buy
June 15, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Nguyệt N
June 13, 2026
1 out of 5
We stopped by this store at around 5 pm on a weeknight looking to buy a new Samsung galaxy phone. OMG, this store only had a few customers searching / helping themselves, phones are out of stock, only several best buy guys Gathering Around Chit Chating, Avoiding Us..We left. Extremely disappointed. Will NOT come back to this location.
Response from Best Buy
June 13, 2026
Hello! Thank you for your review. We understand the importance of helpful assistance when visiting with us, and we appreciate you taking the time to bring this to our attention. To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/ErFjZj, Instagram: https://bby.me/1EPxHO, or Twitter/X: https://bby.me/NF1dHk and reference Google review 172012 in the details you provide.

About Best Buy Springfield

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