Best Buy Springfield

I honestly don’t know when Best Buy fell off in customer service, but it’s becoming obvious and I hope they realize that customer service and knowledgeable staff are the only reasons they’re still alive today. Otherwise, I can buy everything I need from Amazon without the hassle. I went into Best Buy today and stood around for what felt like forever. Not one person asked if I needed help. I finally asked the security guard to call someone over, and that’s what it took just to get assistance. I got what I needed, but honestly, if it wasn’t a gift I needed today, I probably would’ve walked out and ordered it somewhere else. And then, after all that, the only real engagement I got was at the register where they tried to push a credit card on me. Really? At this point, I don’t think I’ll be shopping at Best Buy again. They’ve completely lost what made them worth visiting in the first place.

I came to Best Buy to get a gaming headset and controller for my PS5, and wasn’t greeted until I was already past the entrance and in an aisle. The controller I wanted was locked in a crate. I asked a “black shirt” with glasses in the home theater department for assistance, and I was brushed off and told to find a “blue shirt” for help, and he continued to do what he was doing previously. Which was absolutely nothing. Luckily Ryan from the warehouse was in the gaming department stocking the items, and instead of brushing me off, he found a key, unlocked the crate, and took the item to the register for me to check out. It’s interesting that his customer service exceeded that of the floor associates.

I’m so disappointed with this store and against my better judgment I bought a desktop here, despite the negative reviews. I’ve gone to this location twice to inquire about a desktop. The first salesperson was not helpful. The second one was, but the Geek Squad has taken their time wiping my old computer and transferring data to the new one. My ticket shoes that my “repair” was completed more than 24 hours ago but I can’t get a human at the Springfield store to answer the phone, and I still haven’t received the magical text message to schedule pickup. The customer service reps (who are not located at the store) confirm the repair is done but the computer is not ready for pickup. Make it make sense. It should not take 5 days to wipe a computer and install new software - especially after I was told it would take 48 hours.

John is the best man in the world. He is very helpful and patient.