Recently I just drop my pc and ask them to install everything that I need (upgrade), but it been for a whole week and they still not done it. When I go into Geek Squad to checking how was my pc and they just said "Still checking the issue and it might be done tomorrow morning", and the next day I come back and there other employees say that it still not done like wtf I need it to write and essay for my job and I give 3 stars for u guys just cause there alot of stuff that I needed.
The staff here are really lazy. When the customer service is busy, they don't bother bringing in more people to help. The people aren't well trained either
Response from Best Buy
September 23, 2026
Hello,
Thank you for the review. We understand the importance of being able to receive help, when shopping with us. We pride ourselves on training our employees. We regret to learn this was your experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 225515
Making a purchase at Best Buy is like using a porta-potty. When you have to go you just go and hold your nose and try not to breathe. Honestly I can't stand Best Buy. It isn't location specific or the employees it is just best buy is a suck corporate big box which offers as little as possible to the customer and their employees while trying to extract the maximum dollars from both. If I could go anywhere else I would.
Went into purchase a new cellular phone for my mom today and we were helped by YaYa She was absolutely phenomenal and patient. We can’t thank her enough five stars.