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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2687 reviews)
Ray X
April 14, 2025
1 out of 5
I bought a MacBook from Best Buy and went to return it on the third day after purchase. This particular store told me they would charge a $45 fee just because the box was opened. I checked with other Best Buy locations and spoke to online customer service — none of them confirmed such a policy.
So it’s clear that this issue was specific to this store, and not company-wide. Extremely unprofessional and misleading. The staff wasted my time and clearly didn’t know (or didn’t care about) Best Buy’s actual return policy. Very disappointing experience — I won’t be returning to this location.
Response from Best Buy
April 15, 2025
Hi, Ray,
Thank you for taking the time to share this review here, although we hate to hear you were faced with some resistance while attempting to return a MacBook. We would be happy to look into this with you, and see if we can help in any way.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 65042645. We look forward to hearing from you!
Regards,
^Katie
Sunny A
April 09, 2025
5 out of 5
Great customer service.
Denit T
April 07, 2025
5 out of 5
I have always had great experience with Best Buy. We recently got an LG tv and Jason helped us a lot with answering to all our questions and suggesting us the best option. He spent a lot of time with us explaining. Jason is really good. And the tv too is amazing, C4 Evo is so good.
Pedro M
April 04, 2025
5 out of 5
Carlos was great help and explained everything very well! Great customer service!