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Frequently Asked Questions About Best Buy Sterling

How do I check product availability at the Sterling Best Buy?
How do I check my order status?
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sterling stores’ holiday hours?

Recent Reviews

4.1
(2828 reviews)
Gelila T
January 09, 2026
5 out of 5
Musa at the laptop center was a HUGE help! Helped me go through my laptop options and made sure that I picked the perfect one for my school year. Thank you Musa :)
Beshara B
January 07, 2026
1 out of 5
I am customer here for almost 10 years so the people work in the Games Area he’s very bad customer service and a go for the manager this area. He no respect he don’t care anything and I explained to what I need he like I don’t care you buy or not bullshit for customer service here. I am so mad for the people work inside he don’t care just the people he need to do the money you need to care for the customer.
Response from Best Buy
January 07, 2026
Hello and thank you for your review. We strive to provide our customers with the best experience possible. We can understand your frustration here regarding this recent experience. We'd like to follow up and assist with any questions or concerns you may have. Please feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/fdmzwz) - Twitter/X (https://bby.me/we72by) - Instagram (https://bby.me/4uevkv) When reaching out, please reference your Google Review 101834. Kindest Regards.
Dirk J
January 06, 2026
4 out of 5
Not the best best buy, but a solid number 2.
Shawna J
January 04, 2026
2 out of 5
Customer service representatives needs training

About Best Buy Sterling

bestbuy.com