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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2681 reviews)
Andres E
March 20, 2025
5 out of 5
Abdu was top notch with customer service
Pankaj S
March 19, 2025
5 out of 5
Good place
betty m
March 12, 2025
1 out of 5
On March4, 2025 I ordered a nordic trac tread mill, I purchased 3 year plan, haul away, and set-up. The delivery men came and said they were not told it was haul-away, I showed them the receipt that stated I had paid for that option. They finally called the store and did take the old nordic-trac. after they called the store would not take my word for it. although I had all the documentation that showed plainly I had bought and paid for it. The set-up (which I also paid for) did not show up. I called numerous times and finally got someone there that they would be between 7:00 and 7:00 p.M. No one showed. Called Best Buy numerous times, with no satisfaction. I took a day off without pay to have all this done on Monday, 10, 2025. I called three times prior to delivery date and they assured me they had scheduled me for delivery, haul away and set-up and they did not provide that service. I have called my bank to stop check, but it had already been canceled, so I have filed a dispute procedure with my bank. I have all documentation of what I purchased and paid for. Best Buy has not contacted me to try to resolve the situation. I am waiting to hear from them and to make this right. The dispute process is in the works now. NEVER WILL BUY FROM BEST BUY AGAIN!
Response from Best Buy
March 12, 2025
Hello,
Thanks for sharing your feedback with us. Treadmills can be a lot to handle getting delivered and set up, so I can understand having the services you paid for be questioned, and not fulfilled as they should have been, wouldn't be a welcome experience. I'd like to have our corporate team review this with you.
Can you please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, order number, and mention your "Google review 64917177" in your message.
Sincerely,
^Melissa
Tewodros s
March 10, 2025
5 out of 5
Nice