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Best Buy Sterling
Services Offered
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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2637 reviews)
Alamelu A
December 09, 2024
4 out of 5
Good service
Anthony F
December 08, 2024
5 out of 5
Shortly before Thanksgiving I needed help with a phone and trade in purchase that got messed up. The man working there was very patient and understanding with me. He walked me through how to solve the issue I was having and was attentive to my needs. I wish I could have caught his name. Best service I've ever received from a retail store.
SUNNY B
December 07, 2024
5 out of 5
I just visited Best Buy Sterling, VA and had a great help from the computer specialist Nathan! He was very polite and professional, knowledgeable and helpful. He fixed my connection problems and my computer ability to run properly after an important for me school web site didn’t open at all. Now everything on my computer is great, including the camera and microphone, which are necessary for using that website too! Nathan has a lot of potential as an IT support specialist and he is also a great in costumer service! Thank you again, I really appreciate your help!
Simren A
December 05, 2024
1 out of 5
They never answer phones and do not help with any solutions just say sorry and basically you're out of luck when placing online orders. Also made a return and repurchased an item due to a discount price via best buy card and they charged me twice instead of giving me a refund saying I purchased 2 of the exact tvs when I returned and replaced the exact item at the same time/day/location.
Response from Best Buy
December 05, 2024
Hello,
Thank you for the review. I can understand your frustration with being charged double and not receiving your refund. That is not an ideal situation.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy