Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2828 reviews)
Gelila T
January 09, 2026
5 out of 5
Musa at the laptop center was a HUGE help! Helped me go through my laptop options and made sure that I picked the perfect one for my school year.
Thank you Musa :)
Beshara B
January 07, 2026
1 out of 5
I am customer here for almost 10 years so the people work in the Games Area he’s very bad customer service and a go for the manager this area. He no respect he don’t care anything and I explained to what I need he like I don’t care you buy or not bullshit for customer service here. I am so mad for the people work inside he don’t care just the people he need to do the money you need to care for the customer.
Response from Best Buy
January 07, 2026
Hello and thank you for your review.
We strive to provide our customers with the best experience possible. We can understand your frustration here regarding this recent experience. We'd like to follow up and assist with any questions or concerns you may have.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/fdmzwz)
- Twitter/X (https://bby.me/we72by)
- Instagram (https://bby.me/4uevkv)
When reaching out, please reference your Google Review 101834.
Kindest Regards.