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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2808 reviews)
Durgesh
December 03, 2025
1 out of 5
Had been to the store in order to buy an apple product. I waited at the Apple section for almost 10 minutes for someone to show up and no one showed up so I just went to the to the counter at the entrance and asked for someone to help me. The guy said that someone will be there shortly and he did a Radio announcement in order to get someone at the Apple section. I saw some guy roaming around there and asked for help. He said I’ll be right back but did not show up in some time so I just left the store and I actually I’m thinking of buying it somewhere else .Best Buy I believe is not doing well as compared to the online shopping that people are doing on Amazon and other stores. If this remains the Customer experience for people walking into the store I think online shopping is way to go.
Note ; there were handful of customers in store at this time.
Response from Best Buy
December 03, 2025
Hello, Durgesh,
Thank you for your review. Not getting the help you request after asking is incredibly frustrating, so we appreciate this feedback. If you'd like to formally document your experience with us, please send a private message on social media. Please include Google Review 81162 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Ferid N
December 03, 2025
1 out of 5
Don't buy an iPhone from here. Verizon takes back phones that have been replaced. They charge a monthly fee. They're ripping people off.
Response from Best Buy
December 03, 2025
Hello,
Thank you for the review. We can understand your concern with purchasing an iPhone at our stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 80924.
Ji Y
November 27, 2025
1 out of 5
Unkind and lack of problem-solving skills.
Christian F
November 19, 2025
5 out of 5
Recently purchased a PC and good customer service