The TCL representative, Forest, was extremely knowledgeable and helped us choose the right TV for Xbox gaming. Really happy we came to this particular Best Buy because his expertise made all the difference!
Went to BestBuy to purchase a gaming PC and the employee who offered to help me had a terrible attitude and provided zero customer service. He completely ruined my excitement about buying a new PC.
My request was to help me find the PC I had already found on bestbuy online. This was the worst five minutes of shopping I’ve ever experienced. I ended up walking out and will never come back.
Hussein A
September 29, 2026
Terrible experience. I scheduled a Geek Squad appointment specifically for a broken screen repair and drove 45 minutes to the store, only to be told they “didn’t have time” to fix it.
The technician suggested I go to the mall and pay around $250, even though my AppleCare should cover the repair. If there wasn’t enough time to complete the service, why was the appointment slot available in the first place?
Very disappointing and a complete waste of my time.
Response from Best Buy
September 29, 2026
Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (https://bby.me/RsSpTo), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! Please be sure to include Google Review number 228049 when reaching out.
Thank you.
jamshid n
September 28, 2026
This location is the worst location of bestbuy ever. The employees are lazy as you cant think of it. No one is going to help you at all. Every one is passing you to some other lazy person it was not one day or two the whole week i had same problem without getting help only for one item . I dont know who is managing this store and how lazy manager they have . There is no one to fix all these problems . I am sorry for the company paying them