Best Buy Sterling

Extremely disappointing and frustrating experience purchasing a lens from them. I went in looking for a specific lens, so I headed over to customer service to let them know that I needed some help purchasing it. They sent me to the camera section to wait for a camera specialist to assist me… but this person never came. After 15 minutes of waiting I found some workers at the electronics section and asked for help purchasing the lens. Again, I was told that somebody was going to come to the camera section to help. So again I waited until someone showed up. I asked him about the difference between the lens that I wanted to purchase vs another one that I saw while waited for an eternity the first time. He didn’t know. So in the middle of the interaction he pulls another person that is a camera specialist to take it from there. Fine. After talking for a bit about the lens and other items that I needed to purchase, we headed to the counter to finally to check out. I especially asked him about the return and exchange policy, and he told me that for exchanges there was no restocking fee at all, and that if I wanted to come back and change the lens to another one, I could do it with no problem. That put my mind at ease in case I didn’t like the lens. The day after I purchased it, I came back to the store to exchange the lens since I realized that I needed a wider lens. I had another associate helping me who was very nice. I explained the situation and he called a manager to finalize the exchange. Surprise surprise, the manager, Jose, told me that even as an exchange a 15% restocking still applies. When I told him that was not what his employee said the day before, he insisted that the restocking fee couldn’t be waived. The lens was taken out once and put it back in the box, brand new, and an explorer assured me that there was not going to be an exchange even with the box opened. I honestly didn’t want to fight or argue so I just grabbed my lens and left. Sad that Bestbuy would not take responsibility for what their own employees say or trying to work something out. Well, looks like I’ll be doing my lens and camera equipment shopping somewhere else. It’s incredible to see that Bestbuy would lose a customer that spends thousands of dollars for a 15% fee that I am sure can be waived depending on the circumstances. Also, the workers there need serious training on customer service or and store policy. Some of them are very nice and pleasant and some appear to be angry at the world and have an attitude. What a shame.

Went here to get my phone fixed from geek squad. The website allowed me to make an appointment but when I arrived the manager or whoever was in charge told me there was no one here that could fix my phone because they needed someone from Apple. Just a friendly suggestion, if there is no one to fix the phones, please update on the website to reflect that so I’m not wasting my time driving to this location thinking that I can get my phone fixed.

I came in today for IPhone support and scheduled an appointment in advance. I spoke with manager Matthew Burberry. He said the appointments were canceled for the day and they are letting customers know. They never contacted me in advance. I drove in traffic from work to get to them on time. No other options were provided even after I spoke to another manager. Unreliable and poor customer support support

Horrible experience hopefully they close this location too.