Best Buy Sterling

⭐ 1-Star Review. ZERO! ZERO! ZERO! 0 0. 0 If I could give this Best Buy location less I would. BEST BUY CORPORATE: I AM ASKING YOU TO INVESTIGATE THIS MATTER. I am extremely disappointed with my experience at the Best Buy store in Sterling, Virginia. A few weeks ago, I went to this store to purchase a laptop. I later returned because I wanted information about the Progressive Leasing program. An employee named Alondra began asking me questions and instructed me to enter personal information, including my Social Security number. I made it clear that I was not interested in applying for a credit card. However, I later received a letter stating that I had been denied for a Best Buy credit card. I was shocked and upset because I did not knowingly agree to apply for a Best Buy credit card. My understanding was that I was seeking information about Progressive Leasing. This situation is especially upsetting because I have been working hard to improve my credit. I believe this application resulted in a hard inquiry on my credit report, and I am concerned about the impact on my credit score. I reported my concerns to a supervisor, Alex, and also spoke with the store manager, Jose Nolasco. I was disappointed with how the situation was handled and did not feel that my concerns were treated with the seriousness they deserved. Based on my experience, I felt misled, betrayed, and disrespected. Customers should fully understand what they are applying for and give clear consent before a credit application is submitted. Please be very careful when providing your Social Security number or other personal information, and ask exactly what the information will be used for before entering it. I hope Best Buy takes this complaint seriously, investigates what happened, and helps correct any credit inquiry or application that was submitted without my informed consent. I will continue to document and share my honest experience until this serious matter is properly addressed. My complaint remains unresolved, and no one has taken responsibility or provided a meaningful solution. Based on my experience, I have serious concerns about the honesty, professionalism, and transparency at the Best Buy store in Sterling, Virginia. Customers, be extremely careful before providing your Social Security number or personal information. I hope Best Buy Corporate sees this, investigates the credit application and hard inquiry I dispute, and takes immediate action. Alondra was the employee involved in the credit card application that I did not knowingly authorize, even after I told her I was not interested in applying for a credit card. I felt misled and betrayed. When I raised my concerns with Jose Nolasco and Alex, I did not feel that either of them acknowledged my frustration or handled the situation professionally. I am extremely disappointed with all three of them and believe this Best Buy location needs better employee training, accountability, and customer service.

Went to this store to purchase an iPhone. Dealt with staff named Miguel. Explained very clearly that I wanted an iPhone 15 or 16 unlocked. Brand new. No open box. Explained I would be redeeming points through my bank to make the purchase with gift cards. He assured me they had both products new in the back. He went to get the products. I then redeemed $600 in gift cards through my bank while I waited. He returned with a used phone. Suddenly there’s were no new phones in the back. Now I am stuck with $600 in gift cards for a product they told me they have and do not. I spoke with the Alleged manager on duty. He was equally unhelpful. His best suggestion was for me to drive to Baltimore to pick up an iPhone at a Best Buy there. Comical. Their staff’s incompetence has left me with no iPhone and $600 in gift cards for a phone they don’t have.

Horrible experience buying a phone from them. Should have just went to the verizon store. Stay away from this location! Spent over 6 hours in the store attempting to get a new phone. The verizon guys lied to me multiple times. I was told in Best Buy that my trade in would be $360, then half way through the process they lowered it to $240. How does that happen? Then I was told I need to trade my phone in at the verizon store. I went to the verizon store to trade my phone in and they said they can not accept it and Best Buy needed to provide the shipping label. Then I was told by the verizon rep at their store and not Best Buy that my trade in was worth $830. I went back to Best Buy to explain to them what happened. Was then told by the Best Buy rep they would match the same trade in that the verizon store was going to give me. I was told I would see a credit on my account immediately. I just check and there is nothing. Lied to again by Best Buy. I will never buy a phone from there again.

Bestbuy customer service has imploded, if you want a tv go to the big screen store in Winchester VA. if you want anything else digital stores are a better service