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Services Offered
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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2750 reviews)
Amin J
July 31, 2025
1 out of 5
Poor quality. I bought a phone and a TV from this store. After a few months, it stopped working.
David “
July 31, 2025
3 out of 5
They have a lot but of stuff at good prices but really try to up-sell you later with add-on costs.
Patrick J
July 27, 2025
4 out of 5
They have a wide selection of electronics and are very friendly/helpful
Todd M
July 27, 2025
1 out of 5
Terrible customer service!!!!!
I feel like I’m on punked !!!
8 employees doing NOTHING!!! But talk amongst their selves ….. while 7 people wait…. Wait and wait
Response from Best Buy
July 27, 2025
Hello, Todd,
Thank you for reaching out to us here and taking the time to share this feedback. We understand how important excellent customer service can be to our experience, and we would be happy to take a closer look into this with you to document any additional feedback you may have. To continue, please send us a private message or DM at one of Social pages below with your full name, phone number, and email. We look forward to assisting you there!
Regards,
^ Brandon
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