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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2864 reviews)
Chris B
June 07, 2026
5 out of 5
Great experience.
T C
May 30, 2026
5 out of 5
Easy peasy! Had exactly what I needed. No lines for check out either!
Melanie M
May 29, 2026
5 out of 5
We easily found what we needed, for the posted price. Checkout was quick.
Last year we bought a dishwasher from the same location. The service was quick and easy.
Ummay S
May 25, 2026
1 out of 5
I had a disappointing experience with this store. I requested an address change for a freezer order, but it was still delivered to the wrong address. When I asked for help, the manager, Ray Tinte, was unhelpful, disrespectful, and unable to arrange a refund or redelivery. He also said that I insulted his employee by saying she made a mistake, and the GM denied my service instead any apology for service delay. I expected better customer service and communication. If a manager sounds rude and disrespectful, I can’t expect anything better from the staff. This General manger should be fired otherwise people would not get help in this location.
Response from Best Buy
May 25, 2026
Hello Ummay,
Thank you for your review. This experience does not align with the kind of service and support we strive to provide for our customers. We can understand your disappointment here regarding how this unfolded. We would like to follow up here and ensure this is addressed and formally documented in our Corporate System.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/6WQFpk)
- Twitter/X (https://bby.me/bmdh6U)
- Instagram (https://bby.me/hVg9bU)
When reaching out, please reference your Google Review 157015.