Best Buy Sterling

I just purchased a $1500 laptop and they shipped it in an oversized box with no air pillow, and no padding whatsoever. Do not let this store ship anything to you.

Waited for 15 minutes for someone to come help me get something that was locked. Employees were just standing around laughing with each other. Finally managed to flag someone down to help, and instead of helping, they said they'd send someone else over. I waited another 15mins, and no one else came. So I left after half an hour of not being helped. Take your business elsewhere. Employees here are rude, lazy, and don't value your time.

The store manager misled me into providing my personal information and had me apply for a credit card under false pretenses, which I believe was fraudulent from the beginning. I later visited another store, where I was informed that this appears to be a common practice at the Sterling location, taking advantage of customers in a deceptive way. Additionally, the credit card has been a nightmare. I have attempted to cancel it multiple times without success. From the very start, this situation has felt dishonest and deeply concerning. I urge others to be cautious.

We purchased a dishwasher from Best Buy along with their protection plan. Shortly after installation, the unit stopped working. We opened a service request, and a technician came out, diagnosed the issue, and ordered a replacement part. After waiting about 10 days, we were then told the repair would not proceed and that the unit would be replaced entirely. Since then, we have been trying to schedule delivery and installation of the replacement dishwasher for over two months. Every single scheduled appointment has been cancelled, often at the last minute. In some cases, we received cancellation messages literally minutes after confirming the appointment by phone. We have made dozens of calls, received multiple emails and SMS messages, and rescheduled over and over again with no resolution. At this point, Best Buy has simply failed to honor the protection plan we paid for. Unfortunately, this experience gives the impression that the service is structured in a way that delays resolution and avoids fulfilling claims, without providing clear explanations to the customer. Extremely disappointing experience and a complete breakdown in service and communication.