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Frequently Asked Questions About Best Buy Sterling

How do I check product availability at the Sterling Best Buy?
How do I check my order status?
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sterling stores’ holiday hours?

Recent Reviews

4.1
(2729 reviews)
Alejandro S
June 29, 2025
5 out of 5
Excellent customer service. Great store!
Damon R
June 27, 2025
1 out of 5
Absolutely horrible. Went to geek squad to get my computer fixed, was charged 190 dollars. The report said that my CPU was operating at normal temperatures, I picked it up and went home to try and use it. CPU was idling at 98 degrees Celsius. Then the computer shut off and now won't boot. If you want to get any technology fixed, take it to micro center. Don't use this horrible location. Unreliable, 600 dollar CPU fried as well as 160 dollars for them to try and repair it (they claimed they did) Never use the geek squad here. Horrible.
Tugba C
June 27, 2025
5 out of 5
Great 👍 service
Paxton D
June 22, 2025
2 out of 5
As usual, best buy is a necessary evil. The only place to physically go in to get some of these items, but the service is awful. Expect to walk around for 10 minutes without help if you have a question. I asked an employee for help and she cut me off to just say "I work in the warehouse, I can't help." We were looking at a camera display and just touching a camera set off an alarm multiple times. The alarm was very loud and no employees came to see what the issue was. It just went off for several minutes with no response. We did get some help and it seemed like the gentleman had some product-specific knowledge on cameras, which was nice. They stocked several cameras which they had no display model for, and they would not open a camera for us to see unless we committed to buying it first.

About Best Buy Sterling

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