Best Buy Tysons Corner

Terrible employees

Unbelievable Experience today with Aria Komrani! What an amazing human being! Professional, Patient, and Very Kind! He was literally attending 5 people at once. Helped me set my phone even though he shouldn't not , it's buyers responsibility. He saw my struggle and was just there for me. Merci dear Aria! I will send my friends to your way! And obviously be your loyal customer. 🌹

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store’s leadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn’t eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Stefan Mcclinnhan, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, “Yeah, you don’t have a warranty protection,” making it clear he had no interest in helping or even listening. When I asked for his business card, he didn’t address me directly. Instead, he yelled at the associate to give me a card and walked away. I’ve been a loyal Best Buy customer for over 15 years. I’m a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Jeffery Williams represents exactly what’s wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

I was serviced today by one of your employees Josue I came in looking for a MacBook a few weeks ago and was still on edge about what model to purchase the last time I was there about a month or two ago. he helped me buy a microphone for some recording stuff that I was doing that day and I told him that I would come back to look at the MacBook, in which I did today… This employee right here is absolutely outstanding. And what all employees should stride to be like. We chatted for a good while about some other products which he was very knowledgeable about 10 out of 10 will keep coming back specifically for the experience that I was given.