Best Buy Tysons Corner

Ordered a Switch Lite and an employee informed me over the phone that my roommate could pick it up for me (he works close-by). When he got there, they denied him the ability to do so even after confirming A SECOND TIME that he would be allowed. After a while they just stopped trying to help all-together. I drove there after work to pick it up myself and Kaya (Kaia?) helped me out despite the fact that Best Buy had also changed the phone number associated with my order. Kaya was so kind and got everything fixed for me with no bs and she really did make my day better. This store is not deserving of any stars or positive recognition but SHE is. Tell your employees to be more like her.

I needed to pickup a product that my husband pre-ordered The lead associate at the pickup desk was very rude and instead of politely explaining the pickup name was not input properly, she told me repeatedly I couldn’t pickup the item, in English and then repeatedly said the same thing in Spanish to her associate. She had a nasty tone and was very unfriendly. Once my husband added my name properly she begrudgingly handed over the item. 0/10 customer service

The store offered local produce.

Bought LG C4 Oled TV (Open Box) through their website. Arrived at the store about an hour later to pick it up and guess what, they sold it to someone else. I was dumbfounded. Their explanation is that I should have waited until the pickup status was confirmed. So, since they already sold it to a different customer, my pickup confirmation would've never happened anyway. So what's the point of buying it through their website? I try to support brick and mortar store, but it really leaves bad taste in my mouth. Their staff didn't even try to apologize. They just don't care. Oh well, I guess I have to shop at Amazon.