Best Buy Tysons Corner

جيد

I purchased open-box headphones for $433.53 today. Unfortunately, every pair I was given (three total) was still connected to a previous owner’s Apple account. This required multiple returns and two separate trips to the store. When I asked if a small price adjustment or store credit could be offered due to the inconvenience, the supervisor on duty, Cruz, stated that no accommodation could be made unless there was an online price match. I also asked if someone could verify that a replacement pair was properly reset before purchase, and was told instead that I would simply be refunded. While I appreciate receiving my money back, the repeated inconvenience and lack of resolution were disappointing. I would hope open-box items are properly inspected before resale, and that more customer-focused solutions are considered when issues arise. A goodwill credit would have gone a long way in resolving this experience positively.

Staff was Hella friendly. Made sure I was took care of purchasing my new samsumg tablet

I’m very disappointed with the customer service at Best Buy #397 (8449 Leesburg Pike, Vienna, VA 22182). On February 16, 2026 around 2:49 PM, I purchased a USB-C to MagSafe 3 Cable (2 m), and the associate who assisted me was rude, impatient, and clearly annoyed when there was an issue with the payment method. Instead of helping professionally, he had a bad attitude and treated me disrespectfully. The store wasn’t even busy, so there was no excuse for that behavior. I do not recommend this location.