Save yourself the hassle and shop elsewhere. Their customer service is a nightmare, and I regret giving them my business. Moria doesn’t know what she’s doing other than argue with customer who she was hired to help.
Response from Best Buy
February 15, 2025
Good Afternoon, Som.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64817064" for reference. You can find us here:
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https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Muy atentos los empleados del lugar
Buyer Beware. I bought two cables from Best Buy for $19 but they didn't fix the issue I was having. Because I was in the hospital (which I could show), I was a couple days after the 15 day return window. Not only would then not make an exception, they wouldn't even consider it. This is good to know -- if Best Buy can't be trusted with my $19, they can't be trusted with bigger purchases. They got to keep my $19 but my real purchases will now be from elsewhere. The end of an era.
Response from Best Buy
February 01, 2025
Hi there!
Thank you for your review. I understand how challenging it can be when return deadlines are missed. Our return policy is designed to ensure fair and consistent treatment for all and it is never our intent to create a negative experience for any of our customers. For more information. on our return policy, please visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
So that we can formally document your feedback and improve future experiences, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64764853.
Kind regards,
^Pre
Hit or miss. Sometimes quick and fast customer service, sometimes extremely slow.
Response from Best Buy
January 20, 2025
Hi Anna,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you've received hasn't always met expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and see what we can do to assist. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64710586.
Thanks,
^Caleb