I recently visited Best Buy looking for a new laptop, and Aimir made the experience amazing. He walked up to me right away, asked what I needed help with, and took the time to understand exactly why I came in.
He was knowledgeable, patient, and genuinely helpful throughout the process, which ultimately led me to purchasing my brand new laptop. Excellent customer service from start to finish — Aimir is amazing!
I always get pokemon card here and they sell at retail!
Teddy the At&t representative was a gem and helped me out a lot.
Jeni at pick up, or whatever her name is is amongst the worse customer service humans I have ever encountered with.
Response from Best Buy
May 17, 2026
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/mxAeAB), Twitter/X (https://bby.me/XWN72l), or Instagram (https://bby.me/ZAIMWk). Please include the Google Review reference number #153512 when reaching out.