mitchell h
August 22, 2025
Advice- Go to another BestBuy.
This BestBuy is the worst I have visited. The staff are awful to the point of having to do their job for them. The staff will just give up and say I don't know. A simple use of GeekSquad took an hour. Incompetent to say the least.
Response from Best Buy
August 22, 2025
Hello, Mitchell,
Thank you for reaching out to us regarding your concerns with the experience in our Best Buy store. I can certainly understand that having concerns with your experience can be difficult. Please reach out to us on any of our Social Media Profiles below for support with Review 33198.
Facebook (https://bby.me/4udfir), Twitter/X (https://bby.me/8gb545), Instagram (https://bby.me/x6360j)
Sincerely,
^ Tommy
This is the only location where I feel I have to wait around for help. It's been a few times no where I don't even get approached I have to seek an employee.
Purchased an "Open Box" 43" Samsung smart tv for ~$86. They TV worked great. It was only missing the remote and the stand.
I went to the store to buy the Apple Watch SE2 and requested a price match. I’ve purchased many products from this store before and successfully received price matches in the past. I asked an in-store associate for assistance, but she wasn’t even willing to properly look at the exact product I was referring to. She immediately said they couldn’t offer a price match and gave multiple reasons to deny it.
First, she claimed the product wasn’t available in-store. Then, when I checked on the Best Buy app and showed her it was available, she said the band size and color needed to match. After confirming that both the band size and color did match, she said the product had to be shipped and sold by Walmart. When I showed her it was indeed shipped and sold by Walmart, she said it had to be within a 50-mile radius.
She also mentioned that she had been working there for 8 years and knew how the price match policy worked.
However, when I contacted customer support, they placed the order, matched the price, and the product was ready for pickup within 10 minutes.
Response from Best Buy
July 30, 2025
Hello, Bhanu,
Thanks for taking the time to share your review with us. Best Buy's Price Match Guarantee is a nice way to get a great deal on a new item, so I can see how this was not an ideal experience.
We'd like to follow up with you to discuss this encounter further. Please connect with a member of our team by sending us a private message on Facebook (https://bby.me/6m0zjq), Twitter/X (https://bby.me/3o7r6g), or Instagram (https://bby.me/34o5gj). When you reach out, please include "Google Review 22192" in your message. Thanks!
All the best,
^April