I went to the store to buy the Apple Watch SE2 and requested a price match. I’ve purchased many products from this store before and successfully received price matches in the past. I asked an in-store associate for assistance, but she wasn’t even willing to properly look at the exact product I was referring to. She immediately said they couldn’t offer a price match and gave multiple reasons to deny it.
First, she claimed the product wasn’t available in-store. Then, when I checked on the Best Buy app and showed her it was available, she said the band size and color needed to match. After confirming that both the band size and color did match, she said the product had to be shipped and sold by Walmart. When I showed her it was indeed shipped and sold by Walmart, she said it had to be within a 50-mile radius.
She also mentioned that she had been working there for 8 years and knew how the price match policy worked.
However, when I contacted customer support, they placed the order, matched the price, and the product was ready for pickup within 10 minutes.
U can find everything u want
Ordered TV for my dad but guess what?? They put my address as shipping which was wrong. Had to spend all my lunch hours to solve the issue. The associate who took charge. All he cared about was making sales. He was terrible. Next time I ordered, the other associates were very helpful and ordered completed smoothly and shipped to correct address. Could have given perfect score but you can blame that sales lover associate who screwed things up.
Response from Best Buy
July 18, 2025
Hi there!
Thank you for your review. It's understandably concerning when an order doesn't arrive as expected. In most instances, our representatives do not have the ability to select a delivery address for you, however, we certainly aim to provide a better experience overall.
To have you feedback formally documented, please feel free to connect with us via Facebook https://bby.me/7m6hjc, Instagram https://bby.me/vh1qeo, or Twitter/X https://bby.me/s6ojak. Be sure to mention your Google review 17370.
Best regards,
^Pre
I would give negative stars if I could. I went to buy computer and left with a newfound hatred for this Best Buy location. If you want to be ripped off, see Jenny. She was the most unprofessional person I've encountered in years.