Very nice atmosphere and a delicious smoked old fashion. Beautiful menu. I will come back. Wish I could have gotten online. I travel quite a bit working on my website. Engaging real estate service providers nationwide to put my education courses on their website. Real estate consumer training dot com.
This experience was an absolute disaster from start to finish. This situation was absolutely unacceptable. I was initially assisted by Jenni, who insisted that the AirPods I purchased were not listed on the receipt I provided. After examining the AirPods, she had me enter my phone number, only to inform me that I couldn't return them. This was baffling, as I had already explained that I sought an exchange due to receiving the wrong AirPods, yet my request was blatantly ignored. Jenni then inquired whether I had picked them up from the Sterling location, to which I clarified that I had picked them up from this store (Tyson's), though the order was placed through Sterling. She then informed me that she could not assist and I needed to go back to Sterling.
I requested to speak with a manager, and in comes Mike--standing there the whole time, overhearing the conversation, but still made me repeat myself. After wasting my time, he(Mike) ultimately stated that the Sterling Best Buy might assist me but that he, personally, was unwilling to help. The level of customer service I experienced was not only appalling but discriminatory. No wonder this store has barely a 2-star rating. The clear animosity toward the Sterling location was glaringly obvious, with both Jenni and Mike making it clear that, because the transaction originated there, it was Sterling's problem, not theirs. This is not just poor service, it is a complete disregard for basic customer care and professionalism.
Response from Best Buy
March 20, 2025
Hello Beheshta Bakhshi,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64949267. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
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Google Review #64949267
Thanks,
^Ezra
Great employees. I had a really frustrexperience with a mobile pho e transaction.Alejandro helped me with a return.he took complete responsibility of my problem and pushed hard on the phone agent anddid not stop until I was satisfied. Great customer service. He turned a really bad experience into a great one. That guy needs a raise
Went there several times, was not bad