Best Buy Tysons Corner

I purchased open-box headphones for $433.53 today. Unfortunately, every pair I was given (three total) was still connected to a previous owner’s Apple account. This required multiple returns and two separate trips to the store. When I asked if a small price adjustment or store credit could be offered due to the inconvenience, the supervisor on duty, Cruz, stated that no accommodation could be made unless there was an online price match. I also asked if someone could verify that a replacement pair was properly reset before purchase, and was told instead that I would simply be refunded. While I appreciate receiving my money back, the repeated inconvenience and lack of resolution were disappointing. I would hope open-box items are properly inspected before resale, and that more customer-focused solutions are considered when issues arise. A goodwill credit would have gone a long way in resolving this experience positively.

Staff was Hella friendly. Made sure I was took care of purchasing my new samsumg tablet

I’m very disappointed with the customer service at Best Buy #397 (8449 Leesburg Pike, Vienna, VA 22182). On February 16, 2026 around 2:49 PM, I purchased a USB-C to MagSafe 3 Cable (2 m), and the associate who assisted me was rude, impatient, and clearly annoyed when there was an issue with the payment method. Instead of helping professionally, he had a bad attitude and treated me disrespectfully. The store wasn’t even busy, so there was no excuse for that behavior. I do not recommend this location.

Terrible experience due to lack of training and knowledge plus wrong attitude. Went to buy a TV and a sales person checked us out but even after we said clearly we are going to pick it up right away they put in system as reservation which consequently you have to wait a day or 2 for pick up. So we had to spend additional time standing around while they were trying to figure out how to refund and charge our card again. They didn't even know which barcode to scan, it was lack of knowledge and training. But even after wasting our time and making such a big mistake NO ONE even said a simple "sorry" not even the manager when showed up to point at the barcode and teach their employees! I was shocked by bad customer service manners and attitude more than the mistake itself.