Best Buy Tysons Corner

The staff were helpful. They were nice and asked if you needed help without being pushy at all. I was looking for a tablet and they tried to answer all my questions. Everything was smooth. The only complaint was that the checkout lines were always long and they only had 1-2 open.

You can find some good prices on a lot of things and convenient for those emergency buys

Staff is useless, except for checking you out with a purchase. They can't explain or provide information about any products. They expect the customers to google everything about their products. Store barely has any inventory. Best Buy stores should discontinue in store shopping and become pick-up warehouses, only. Reason being that none of the staff desires to help anyone. Best Buy can save billions by laying off all of these useless sales reps.

Although every associate that I encounter was friendly, I feel as though customers are treated as though they are scammers. It's the way I'm treated as well as how I've seen how other customers are treated. Also, I was surprised to find they didn't have charging cables to use for testing open box items or factory resetting items for trade-in. I like to think the associates and management team means well and as time goes on will be prepared to service customers, learn to differentiate genuine issues vs. scams and that the job of a manager includes creative solutions to customer issues rather than saying "no" with a smile.