Best Buy Tysons Corner

This store is such a disappointment and nothing like it used to be due to the employees being so unprofessional. Specifically the tall black manager working on April 14th 2026. I witnessed an entire interaction with him being completely unreasonable and hostile with a customer (who was not raising their voice or being disrespectful) and go on a complete power trip. He even involved security, even though there was no legitimate reason. He clearly wanted to embarrass the customer who I heard continuously ask him “Why are you acting this way?” I could not believe this guy was the manager until I heard him say it multiple times. I’m leaving this review because I don’t appreciate a manager subjecting me to this behavior while I’m simply trying to patronize Best Buy.

Extremely disappointing experience on 4/14/26 at this Best Buy, largely due to the general manager, Stephon. I had already worked through the situation with a supervisor, Kris, who clearly explained a resolution to accommodate me. Everything was handled appropriately until Stephon inserted himself and unnecessarily escalated the situation. Instead of taking the time to understand what had already been resolved, he overrode Kris’s guidance, became confrontational, and publicly accused me of trying to bypass a process I was actually following based on his own team’s direction. His tone was belligerent, and the way he spoke to me in front of other customers was completely unprofessional and humiliating. Upon reviewing recent customer experience feedback for this location, it becomes clear that this is not an isolated incident. There appears to be a consistent pattern of poor customer service, which raises serious concerns about the overall store experience under Stephon’s leadership.

Lied to me. He said 15% cash back if you get a line of credit. I said 'oh that's $150 for this purchase and he said 'yea let me get you set up.'. It turns out you have to use buy something in the future. And even then you get like 15% back in credits for future purchases. He wasn't forthright and honest. I fell for it because I'm used to Amazon where you are treated with respect

Good experience about geek squad service