Jeni at pick up, or whatever her name is is amongst the worse customer service humans I have ever encountered with.
Response from Best Buy
May 17, 2026
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/mxAeAB), Twitter/X (https://bby.me/XWN72l), or Instagram (https://bby.me/ZAIMWk). Please include the Google Review reference number #153512 when reaching out.
Kevin was very knowledgeable and helpful,
Unbelievable Experience today with Aria Komrani! What an amazing human being! Professional, Patient, and Very Kind! He was literally attending 5 people at once. Helped me set my phone even though he shouldn't not , it's buyers responsibility. He saw my struggle and was just there for me.
Merci dear Aria! I will send my friends to your way! And obviously be your loyal customer. 🌹