Pésimo servicio, pedí ayuda 3 veces porque quería comprar una m5 13 inch ipad pro nadie me ayudó.
We were looking to see a Sony Bravia 9 ii tv on display, which both the Rockville store and Google AI said was there. It wasn't. But the sales staff was very nice about it.
Response from Best Buy
June 22, 2026
Hello,
Thank you for the review. Being able to see TV's on display is important when shopping.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 175515
I recently visited Best Buy looking for a new laptop, and Aimir made the experience amazing. He walked up to me right away, asked what I needed help with, and took the time to understand exactly why I came in.
He was knowledgeable, patient, and genuinely helpful throughout the process, which ultimately led me to purchasing my brand new laptop. Excellent customer service from start to finish — Aimir is amazing!