LILIANA C
November 08, 2026
Lots of items . I was surprised how big it is
Suzanne P
November 07, 2026
Waited until I unloaded several recycled items to tell me they now charge $30 per monitor to recycle. Ironically, generally, there is no one at the desk to help you, but I stopped to say thank you. This service was one of the main reasons I made an effort to purchase from Best Buy so no more. there are many other friendly alternatives with great service great pricing and quality.
Response from Best Buy
November 07, 2026
Hello Suzanne,
We’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #250456 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/oUA1wg)
• Twitter/X (https://bby.me/GOctLo)
• Instagram (https://bby.me/QY7CBb)
We walked in and still got help from The geek squad even though we didn't have an appointment.
The geek squad technician told us exactly what we needed. We got it and our problem is solved.
I recently returned an item to the Geek Squad at Best Buy located at Tysons Corner, VA. Tammy was my associate and she was absolutely outstanding! I had a number of somewhat frustrating and complicated issues for Tammy to resolve and she couldn't have been more professional, courteous, and efficient. She was patient and understanding of my situation and tried to resolve each issue comprehensively and professionally. I was impressed and appreciative of her effort. Thank you, Tammy!