Best Buy Tysons Corner

0/10 customer service experience at the Vienna Best Buy on Sept. 24 around 1 PM. I was referred to Geek Squad for a laptop issue and waited 30+ minutes without so much as a “Can I help you?”. Meanwhile, multiple customers came for simple screen repair and eventually left after also being ignored. When I was finally acknowledged, I learned that the “free diagnostics” I was referred there for by a small business technology repair company in the area, actually cost $100 for Geek Squad just to look at the laptop, with a 48+ hour turnaround according to the young man working that day. Since I needed a computer for work the next day, I decided to purchase a new one—surely spending $700+ at Best Buy would be the easier option. Spoiler: it wasn’t. I then spent another 30+ minutes in the laptop section while employees stood nearby, some talking on their phones, without anyone offering assistance. I had to ask three different associates to find someone who worked in laptops. One literally walked through the section, smiled at me, and kept walking. 😂 Eventually, I Googled all my own questions, picked out a laptop myself, and by that time the mystery sales associate appeared after 30+ minutes. At that point, I was basically my own unpaid sales associate, all the "associate" had to do was grab the laptop from the back. I’m happy to shop independently, but if I’m spending $700+ in your store, having to hunt down employees for basic customer service is ridiculous. I could’ve ordered the laptop from Amazon or gone to Walmart/Target and saved myself the scavenger hunt, wasted time & agitation. Best Buy: 0. Me: 1. I won’t patronize this location ever again.

첫 방문인데 Estefano Loli 라는 직원이 친절하게 안내해 주었습니다. 매장도 넓고 물건들도 많이 진열되어 있었습니다.

Geek Squad here is awesome!! Also, the red hair guy working the computer section 9/25 with a microsoft shirt provided the best customer service I have received in years from any biz...not only is he extremely knowledgeable, but was not pushy selling and was so helpful eventhough I did not buy anything

I would give this Best Buy ZERO STARS if I could. BEWARE, if you have any issues with this store or its products, the GENERAL MANAGER, Stefan McClinnahan, will give you the WORST attitude. He is rude, arrogant and disrespectful. I returned a product (I had the receipt) and because their system was having issues with the return, this “Manager” had to come and try to complete the transaction He was incredibly rude. I did not do anything or said anything to deserve his extremely disrespectful attitude. Very surprised to hear he is the General Manager and has been working there for 25 years. Seriously, there is something wrong with him or he just needs to go back to school and learn about management. When I finally asked him why he was being so rude, he just walked away. A few employees witnessed the situation and were trying to help me but they couldn’t. He had to go back and finish the transaction, no apologies, not a better attitude, nothing. I guess people who get to be General Managers at Best Buy believe they are better than their customers. Incredibly disappointing, will never step foot on this store again. Best Buy, DO BETTER!