Christopher T
February 17, 2026
Staff was Hella friendly. Made sure I was took care of purchasing my new samsumg tablet
Ricardo S
February 16, 2026
I’m very disappointed with the customer service at Best Buy #397 (8449 Leesburg Pike, Vienna, VA 22182). On February 16, 2026 around 2:49 PM, I purchased a USB-C to MagSafe 3 Cable (2 m), and the associate who assisted me was rude, impatient, and clearly annoyed when there was an issue with the payment method. Instead of helping professionally, he had a bad attitude and treated me disrespectfully. The store wasn’t even busy, so there was no excuse for that behavior. I do not recommend this location.
Response from Best Buy
February 16, 2026
Hi Ricardo,
Thanks for sharing this review. We're concerned to hear about this experience and the service you received in our store. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/5zvifc), Twitter/X (https://bby.me/rd35ku), or Instagram (https://bby.me/xox9gk). and include the Google Review reference number #118181 so we can assist.
Terrible experience due to lack of training and knowledge plus wrong attitude.
Went to buy a TV and a sales person checked us out but even after we said clearly we are going to pick it up right away they put in system as reservation which consequently you have to wait a day or 2 for pick up. So we had to spend additional time standing around while they were trying to figure out how to refund and charge our card again. They didn't even know which barcode to scan, it was lack of knowledge and training. But even after wasting our time and making such a big mistake NO ONE even said a simple "sorry" not even the manager when showed up to point at the barcode and teach their employees!
I was shocked by bad customer service manners and attitude more than the mistake itself.
Response from Best Buy
February 13, 2026
Good Evening, Zara,
We certainly understand how you are feeling after not getting the support you needed when purchasing a new TV. We would be happy to review this situation further with you, as we work to better assist you. Please feel free to send us a private message on social media.
- Facebook (https://bby.me/jjfi0h)
- Twitter/X (https://bby.me/n119j8)
- Instagram (https://bby.me/0h41xl)
Donnie A
February 09, 2026
What just in the store today and the customer service is the worst in the DMV area. Employees just stand around on their phones.
Response from Best Buy
February 09, 2026
Hello and thanks for reaching out and sharing your shopping experience. We would like the chance to document your experience and help assist if needed.
To do so, please reach out to us on Facebook (https://bby.me/6x6r9z), Twitter/X (https://bby.me/g54knr), or Instagram (https://bby.me/0t72xe). When reaching out via social media, be sure to mention that it's in response to Google Review number 115111.
Thanks!