Best Buy Tysons Corner

Worst customer support. Asked to speak to a manager in person and was denied. The lady at the customer support desk was very rude. They gave me a paper with the name and number of the general manager… disrespect for a customer’s time that took the trouble to come in person. You’re better off shopping at the Sterling location

We purchased a dishwasher from Best Buy along with their protection plan. Shortly after installation, the unit stopped working. We opened a service request, and a technician came out, diagnosed the issue, and ordered a replacement part. After waiting about 10 days, we were then told the repair would not proceed and that the unit would be replaced entirely. Since then, we have been trying to schedule delivery and installation of the replacement dishwasher for over two months. Every single scheduled appointment has been cancelled, often at the last minute. In some cases, we received cancellation messages literally minutes after confirming the appointment by phone. We have made dozens of calls, received multiple emails and SMS messages, and rescheduled over and over again with no resolution. At this point, Best Buy has simply failed to honor the protection plan we paid for. Unfortunately, this experience gives the impression that the service is structured in a way that delays resolution and avoids fulfilling claims, without providing clear explanations to the customer. Extremely disappointing experience and a complete breakdown in service and communication.

スタッフは多いのに誰もお客の案内や商品を探してほしい問いに答えようとしなくかなり長い間待たされた。商品を買うことが決まり100ドル越えになったとたん、自分の名前で会計を急かす様子をみるとノルマがあるんだなーと感じた。返品は使ったとしても15日いないならそれがパソコンであっても返品可能なのは驚いた👀‼️日本と違ってアメリカでは家電販売店はここくらいしかないので仕方ない。

Great service, we go back to returning a product and the process was smooth and painless