Bought a phone but returned very next day. Staff screwed up something in the system and it would not allow for the return. Wasted hours trying to get Verizon to return it. Ended up billed a month then two months later. Only after a couple more hours on the phone with really dumb Verizon reps then escalating through the Verizon dispute form was this resolved. Don’t recommend purchasing a phone here. Everything else is fine.
Response from Best Buy
July 27, 2026
Hello,
Thank you for sharing your concerns with your experience returning a phone that didn't work out. We would be glad to notate your complaint and to look into your experience with at the Vienna, VA Best Buy location. Please reach out to us on any of our social media profiles below with Review 193776 for support.
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They accept cash but require your email/phone to enroll to purchase anything. Clean and well organized store.
Very disappointing experience. I waited 45 minutes just to get help buying a product. I asked multiple employees, and every time they said, “Someone will be with you shortly.” Nobody ever came. I was ready to spend money, but it felt like no one cared. Customer service at this location is unacceptable. If you don’t have enough staff, at least be honest instead of making customers wait nearly an hour. I ended up leaving frustrated and without buying anything. I definitely won’t be coming back.