Best Buy Tysons Corner

The worst Best Buy ever I have been. I waited 45 minutes for the manager to come to the front desk. Ivan showed up as supervisor with the worst attitude. He should not be the point of contact to go to him for any issues to be solved. When I felt he is not doing anything, I asked him to call someone above him that I can talk to. He showed me an attitude that why am I going over him. He went and came after a minute telling me the manager is in a meeting wait for him. Since I had already waited almost long enough, I didn’t want to kill my time. I left Best Buy.

I want to provide feedback about my pickup experience. I purchased a brand-new PS5 for full price and pick up at tysons 09/03/26 around 7.20PM, when I pick up I noticed that the box had been opened and torn on the side. I asked the associate if it was an open-box item, and he assured me that it was not and that the unit was new. I appreciated the explanation, but I politely asked if I could exchange it for a box that wasn’t damaged because I bought this as a gift for someone else. What disappointed me was not the product, but the associate’s attitude; he seemed visibly annoyed, Instead of acknowledging my concern or apologizing for the damaged packaging, he repeatedly told me that there was nothing wrong with it and I was made to feel unreasonable for asking.” Finally the associate did ultimately replace the PS5 with one that had an undamaged box because I told him I will refund this if the box is damaged. “As a customer paying full price for a brand new console, I don’t think it was unreasonable to ask for packaging in good condition. A simple apology and a respectful service would have gone a long way. I hope this feedback helps improve customer service in the future.”

Excelente asistencia

Jeffrey was extremely helpful and efficient ordering a radio. Appreciate his patience and suggestions. Will definitely return to this store.