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Frequently Asked Questions About Best Buy Tysons Corner

How do I check product availability at the Tysons Corner Best Buy?
How do I check my order status?
My local Tysons Corner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Tysons Corner stores’ holiday hours?

Recent Reviews

3.9
(2201 reviews)
Murtada A
July 16, 2026
1 out of 5
Very disappointing experience. I waited 45 minutes just to get help buying a product. I asked multiple employees, and every time they said, “Someone will be with you shortly.” Nobody ever came. I was ready to spend money, but it felt like no one cared. Customer service at this location is unacceptable. If you don’t have enough staff, at least be honest instead of making customers wait nearly an hour. I ended up leaving frustrated and without buying anything. I definitely won’t be coming back.
ricky a
July 13, 2026
1 out of 5
Came in to have my TV checked out due to it being very slow. I had my warranty and they agreed to check it out and return it in 2 weeks or so. A month went by with no updates and they told me they actually didn’t have the parts on hand. a month and a half goes by and today I was finally able to pick it up. Not only did they lose my remote but they gave me one and promised it would work. Go home and it does not work with this generation TV. Absolutely unacceptable.
Sarah G
July 12, 2026
1 out of 5
Customer service staff and equally incompetent manager could not process a return for a single, brand new, unopened item that I had purchased less than a week ago. They told me I would have to return all three items in my purchase to return one item. I told them I would not unmount my newly installed Frame TV just to return a single item worth ~$50. I had to drive farther away (to the Fair Lakes location), and the manager there was able to process the return. I will not be returning to the Tysons location in the future.
Response from Best Buy
July 12, 2026
Hello, Sarah, Having difficulty at the Vienna, VA Best Buy with a return and not being able to get support from management can be difficult. We would be glad to chat about this concern if you would like to reach out to us on any of our social media profiles below with Review 186366 for support. Facebook (https://bby.me/g8H7JN) X (https://bby.me/nh8u0N) Instagram (https://bby.me/0xjeRn)
Soran P
July 07, 2026
5 out of 5
Best Buy

About Best Buy Tysons Corner

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