Best Buy Virginia Beach

Excellent place

Went inside bought and paid for new washing machine ( good price) . They loaded it on my truck . Very fast . Nice job

I had a very disappointing experience at Best Buy today with an employee named Eric. I asked for assistance because I expected to receive accurate information, but unfortunately I was confidently given incorrect information multiple times. First, I specifically asked whether the printer I was purchasing came with ink. Eric told me yes and said the cartridges might not be completely full, but there would be ink included. I got home and discovered there was no ink whatsoever. I then asked for help finding a Wi-Fi extender. He initially showed me products that weren’t even Wi-Fi extenders. I had to read the labels myself and point out the actual extender. I specifically asked whether it would work with Verizon, and he told me yes. Once again, I got home and discovered it did not work with my Verizon setup. I also asked which ink my printer required, and he told me “216,” regular or XL. After noticing the other mistakes, I researched it myself and found that my printer requires completely different cartridges. I actually saw the correct ink in the store but didn’t purchase it because I trusted the information I was given. Finally, at checkout my card initially declined because I had forgotten that the card required a PIN, which was my mistake. I asked if there was a way to bypass the PIN, and Eric responded that there really wasn’t and that it “just means your card isn’t working.” I found that response unnecessarily dismissive and rude. A card declining because of a PIN does not automatically mean the customer’s card simply “isn’t working,” especially when I was standing there attempting to purchase nearly $200 worth of merchandise. Overall, the experience was frustrating and came across as both unprofessional and incompetent. I don’t expect an employee to know every answer, but I do expect them to verify information instead of confidently giving customers incorrect answers. I now have to make another trip to correct multiple purchases that I made based specifically on Eric’s recommendations. Best Buy needs to provide better product training and customer-service training because this experience made it very difficult to trust the assistance offered in the store.

Excellent Customer Support & Easy Exchange Process ​Had an outstanding experience at Best Buy recently. I originally purchased a soundbar that didn't end up being quite the right fit for my setup, but returning it couldn't have been smoother. The customer service team made the return process fast and completely hassle-free, helping me exchange it for the exact model I needed. Very impressive service—I'll definitely continue shopping here!