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Best Buy Virginia Beach
217 Independence Blvd
Virginia Beach, VA 23462
Services Offered
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More to Explore
Frequently Asked Questions About Best Buy Virginia Beach
How do I check product availability at the Virginia Beach Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Virginia Beach Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Virginia Beach stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Virginia Beach Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5507 reviews)
William R
September 07, 2024
3 out of 5
Kind of meh
Response from Best Buy
September 08, 2024
Hi, William!
Thanks for sharing your review about your experience. If you ever need future support or would like your feedback documented, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your message with “This is in regards to my Google review case #64172042” and share your full name, email, and phone number.
Thank you,
^Allison
Demosthenese C
September 02, 2024
2 out of 5
No one was willing to help me at the laptop area.
Response from Best Buy
September 03, 2024
Hello,
Thank you for the review. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy
Waylon H
September 02, 2024
5 out of 5
Simple exchange process. Shout out to Dylan.
Val C
September 02, 2024
2 out of 5
Came in looking for a chrome tablet… got directed to the display area. Spent a least 15 minutes browsing and waiting for a rep to show when the theft alarm went off. A representative showed up near us. I asked him a question and he seemed distracted and inattentive. He stated that he is helping out other customers.
After we figured out what we needed we approached him again to check on the model we wanted.
Observations and recommendations based on non verbal cues:
1. If he was unable to help us, he could have told us he was helping other customers and would ask someone to help us.
2. We were able to narrow down our options and found the appropriate one for her. The representative was able to get us hooked up with the Best Buy store off Princess Anne near Landstown (positive experience).
2. Using the Apple Pay option took longer than expected because of him not pressing the right keys or system issues.
3. After printing the receipt he left without letting us know where he was going. My nine year old granddaughter who would be using the tablet asked me… “Hey Baba where is he going?” I told her I think he is going to get the receipt. Her response? “Why so far?”
4. Got the receipt and drove to the store off Princess Anne… upon arrival at the Princess Anne store I could tell right off the bat the difference in level of customer service between the two stores.
The employees on the front doubling as greeter and loss control are friendly with genuine smiles. The employee at the pick up desk was friendly and accommodating as well.
Response from Best Buy
September 03, 2024
Hey, Val,
Thank you for taking the time to share this review with us, although we hate to hear your experience was far from a positive one at the first location you visited. We would like to ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64151420. We look forward to hearing from you!
Regards,
^Katie