Best Buy Princess Anne

Got a surround sound the yung man that recommended the surround sounds was very knowledgeable. And have a sense of humor. I wish I remembered his name but he was a short guy and he did check us out and electronics. We went there on August 14th around 15:15 10/10

Cue was a great help! His knowledge in digital cameras and content creating made my DJI osmo purchase so smooth! Thank you Cue 💯💯💯

Best Buy in VB (Landstown- Princess Anne) sold me an “open item” HP laptop on 6/25/26. All I received at the time of purchase was the laptop and the power cord. On 7/30/26 (little over a month), I hit the power button to turn it on and received a blue screen error (Hard drive 3F0 - install operating system). This was a little over a month after purchase! I called the store I bought it from immediately and told them the error, they told me I was out of the 14-day return policy. I called the 888 Best Buy number and explained the situation, said it was not normal and they made me an appt that evening to take it in the store to GeekSquad folks. I did just that. The geeksquad rep (Les) looked at the error, said it was nothing he can do and called Best Buy “manger” (Cue) over. He also said he can’t return it or do anything because it was beyond the return policy for open items. They told me to contact HP - as I should still have “6 months” on the manufacturers warranty. I asked could they give me info on this and both reps told me no, there is no info and for me look it up on my own. At this point, I was frustrated got out my phone and started to use the voice memo option (not video) to record and document the conversation; the manager told me to stop recording and told me to leave the store, he does not consent to being recorded. I explained it was a voice/not audio recording and this was so I can document this interaction. He said no and still threatened to call the non-emergency number police to make me leave the store. This was the most absolute crazy thing I ever experienced! I knew at this point Best Buy sold me crap and did not want to be on the record saying what they were giving me the run around. . I took my defective laptop and walked out. Called the corporate office and explained immediately how the mangers both treated me, refused to give me information and treated to have me escorted out by the police if I didn’t leave. Best Buy rep on the phone said “she is documenting this issue and sending it up for “escalation and I will receive a callback”. On 7/31/26, I did not receive at call in the morning or afternoon so I called back on that afternoon, explained the whole laptop situation and the way I was treated situation again to the rep and was told there was no record of me calling on 7/30/26 after my in-store appt and no record of anything being escalated. He further proceeded to tell me the return policy is 14 days for open items and there is nothing he can do. He also told me to contact HP for the manufacture warranty and that it was “Best Buy’s policy” for open items to have the manufacturers warranty on the open item products they sell. Clearly frustrated and getting the run around, I contacted HP - gave the serial number to the rep and they told me the manufacturers warranty expired. There is no coverage and I will need to purchase additional coverage. While on the phone the HP rep directed me to their website, asked me to put in my serial # and see for myself. I did- it said it expired. So now I’m in a situation where Best Buy (Landstown location) sold me an old, defective open item with no access to the manufacturers warranty and they hard drive failed in a little over 30 days and there is nothing they can do - no refund, no service- I’m just out of my money and purchased at my own risk! To top it off, I can’t document what the reps in the store was telling me (although I am being video/audio recorded in their store without my consent) and got asked to leave and threatened with the police if I didn’t leave! This is what Best Buy - Landstown represents ….this is how they treat folks and don’t give a darn how it impacts their customers. I will never shop at this location again for my business and personal needs.

Shopia was very rude. Refused to ring up or help me. Found out this was the second person shes done that to today! Will not be coming back here.