Giving 5 stars because Jackson and Ethan were Both super helpful and quick as I traded in my MacBook for a new one, great service highly recommend them with anything here.
I came in with my wife to get some information about my GoPro Hero 4.
I explained to the customer service representative that I purchased the GoPro through Facebook Marketplace and was simply looking to see if they could run a diagnostic on it, as I had seen online that Best Buy may offer that type of support. There was nothing I found indicating that the product had to be purchased directly from Best Buy.
I was told there was nothing they could do because the item wasn’t purchased from Best Buy. While I understand there may be limitations, what stood out to me was the lack of effort to assist beyond that. There were no suggestions, referrals, or alternative options offered at all.
Customer service should go beyond just saying “no.” Even a simple recommendation or guidance would have made a difference.
Overall, the interaction felt dismissive and not very helpful.