Best Buy Princess Anne

First situation was I had a nick on my dryer door. Regardless that I purchased it 'out-of-box', it still should've came how it was displayed. Second, when I purchased it, I was very clear with the sales associate to let me know any and all parts and/or services I needed to operate my dryer. In addition to paying for my appliance and delivery fee, I was sold a separate installation kit, and another hose that was required for the steam feature. Then was sold a 5-year warranty that I felt hassled into paying for. But, regardless, I'd made the choice and purchased it. The main issue was when the drivers delivered and set up my dryer, they told me the power plug had gotten whipped off when the sales associate added the steam kit. And the delivery man said "the power cord got left off, but they had some on the truck and could take care of it" I thought it was odd that they had a cord for that particular unit, but I told them thank you. When they finished setting up my appliance, they attempted to charge me $40 for the plug. I had already paid over $200 in excess charges, and I've never had any delivery person attempt to collect more money. While they contended and admitted it was a mistake on the sales person, they couldn't leave until they received payment. For a female, that's very disturbing to hear. I did not have any additional money to pay, so I called to speak with a Geek Squad rep, and they said the charge was valid. I asked for a supervisor and was given the run around, and eventually just left on hold forever. I told the guys they could take the appliance back, but they didn't want to do that either. They began to get very upset and agitated, and they argued that I had already made them an hour late for their next delivery, by calling to speak with a representative. Which only made me more anxious. I had to call my son to come over. Eventually- after staying in my house almost forty min, waiting, demanding money - one of the men got so upset, he snatched his partners phone, typed out an angry text then said 'it's done, let's go' and stormed out my door. I will never buy another appliance from Best Buy. They made a mistake, and made it my problem. Terrible customer service

Tablet didn't arrive in time for my trip, but I was able to return without difficulty.

Store has an wide selection of equipment but no longer carries CDs or DVDs which is the reason I entered.

Went to pick up a TV I ordered 75 in and a 32 asked if they could put on cart and you would have thought I asked for the register. Then they told me to bring up my truck I did and these older ladies come out with it struggling to carry it. Seemed nobody wanted to be there and the attitude I got from these employees are just something else. Told them I would help and they got mad I even asked. So screw this place no more of my money goes here.