Best Buy Williamsburg

I strongly advise against visiting this store or any other Best Buy locations. I was sold a Plus membership under false pretenses, and they are now attempting to charge me restocking fees on items that were supposedly covered by the membership. It turns out they were not truthful and were merely trying to make a sale, hoping I would never need to return anything. I had to wait over an hour to speak with the manager, who did not offer any resolution. The customer service associates, along with manager Josh Blessman, were very unprofessional. I will be escalating this issue to corporate management and the Better Business Bureau.

People were very helpful

Staff was helpful. For some reason most of TV’s I’ve had to buy from here are always stored in the back and require employee to get for you. Service is still quick.

We purchased a NEW 50" Toshiba smart TV today as a Christmas gift. The TV was delivered on 12/24 from Store 1444 in Williamsburg, VA. Much to our deep disappointment and shock, the TV was used, repackaged as "new," still had the previous owner's profile, and had no manual, warranty card. We immediately contacted the customer service to arrange for a pick up. We tried to contact the Williamsburg, VA. Bestbuy store to speak with the manager about the store's dishonest and unprofessional conduct, but Bestbuy customer service (overseas call center) told us that there was no way for us to call the store directly unless we drove to the location. This was our first time buying anything from Bestbuy. We are shocked by the inefficient, sub-par, dishonest practices by this Bestbuy store. We will not shop at Bestbuy. Unbelievable that a company like Bestbuy would tolerate such practices by one of its stores. For the record, our case number is 3493526306.