Best Buy Williamsburg

I purchased my cannon printer on June 24, 2026. I specifically asked the sales representative I wanted to purchase a printer that would be compatible with Verizon 5ghz modem. He said the Cannon Pixma TS6520 is compatible. So I bought the printer. The geek squad technician was scheduled to come to my house on July 22, 2026. Due to a storm the night before my power went out for 6 hours and I had to reschedule the appointment. So then I was scheduled with Dereck on July 28, 2026. I explained that I had called the Cannon representative and he left instructions on what could be the problem. Dereck came in and stayed for about 5 minutes and was in and out. The problem is my printer would print a test page but no other documents. Needless to say my printer still didn't work. I texted Dereck and told him my printer didnt print documents and he told me to call customer service. I called the customer service number and filed a complaint against him. I had a friend that has done IT work for a living and he looked at my printer for 3 hours and figured out what the problem is. First of all the salesperson was wrong about the printer being compatible with my modem which is Verizon 5ghz and this printer is compatible with 2.4ghz just like my hp printer. The tech Dereck should have known that as well. I paid 100.00 for this service and if the employees knew what they were doing I wouldn't have waisted my money. I had to get a friend fix the problem for me. I have been without use of a printer for over a month. I will be going to the store in Williamsburg and speaking to the store manager about reimbursement of my funds. Do not use Dereck if you get tech service.

Walked in and several people walked passed me and my son. Yet, a couple of a different ethnicity came in and was greeted with, "how you folks doing? Need help with anything?" About face and walked out 🥾

Staff is friendly and helpful

Horrible experience, my father purchased a laptop, and this one employee, told him that a refund would take a few weeks 1.5 months later, no refund in sight My father, in his adling age, had the protection plan, max coverage The laptop is also within warranty It had been over a month I go to help him get his money The employee, geek squad, heavier kid Resorts to insulting us, calling me stupid At one point this kid tried forcing a gift card, with the amount, after requesting I wanted it back to my father's card, the original method, it's under warranty, it broke with no fault of his, laptop just stopped working. It could not be fixed This kid gets angry, and says he agreed to accept the card already. My father didn't, I didnt didn't Keeps saying it's in writing, and can't provide where If you have insurance, and your car is totaled, you expect insurance to reimburse you, not belittle and tell you how stupid you got expecting what you pay 150 per year for He can't buy a new laptop with this amount And apparently best buy doesnt sell product, they sell promises I will never shop here again, I'll post the video of my service experience online ig