Best Buy Williamsburg

Walked in and several people walked passed me and my son. Yet, a couple of a different ethnicity came in and was greeted with, "how you folks doing? Need help with anything?" About face and walked out 🥾

Staff is friendly and helpful

Horrible experience, my father purchased a laptop, and this one employee, told him that a refund would take a few weeks 1.5 months later, no refund in sight My father, in his adling age, had the protection plan, max coverage The laptop is also within warranty It had been over a month I go to help him get his money The employee, geek squad, heavier kid Resorts to insulting us, calling me stupid At one point this kid tried forcing a gift card, with the amount, after requesting I wanted it back to my father's card, the original method, it's under warranty, it broke with no fault of his, laptop just stopped working. It could not be fixed This kid gets angry, and says he agreed to accept the card already. My father didn't, I didnt didn't Keeps saying it's in writing, and can't provide where If you have insurance, and your car is totaled, you expect insurance to reimburse you, not belittle and tell you how stupid you got expecting what you pay 150 per year for He can't buy a new laptop with this amount And apparently best buy doesnt sell product, they sell promises I will never shop here again, I'll post the video of my service experience online ig

It's Best Buy, enough said