Very helpful sales persons and help desk section. Good prices, good merchandise.
THIEVES!! On March 28, 2026 I purchased two s26 glass screen protectors. One from the store and one ordered online. Total purchase $56.14. I tried to use the one screen protector from the store, and it just did not work. Today, I returned the unopened s26 glass screen protector that I had received by mail, expecting to receive $28.07. The employee LIED and said because it was part of a bundle they could only refund $18.72. I asked what bundle and the kid just shrugged. THESE PEOPLE ARE THIEVES. DON'T BUY ANYTHING AT THIS STORE. Best Buy owes me $37.42 for two nonworking screen protectors. Then they owe me a few hundred for wasting my time.
Response to BB manager: 1) I'm not on FB. If you wanted to make this right, you would simply contact me. 2) Why should I put out more effort to contact you? Clearly this rip off is a result of your store policy.
Response from Best Buy
April 11, 2026
Hello!
Thank you for your review. It's concerning when the expected refund amount ifs different from what you actually receive.
So that we can look into this further, feel free to reach out to us on Facebook: (https://bby.me/4YtwtL), Instagram: (https://bby.me/huRMnh), or Twitter: (@BestBuySupport). Be sure to mention your Google review 140718.
Always so very helpful. Well organized and convenient to shop at!
Was in last month, Jordan was amazing! Very friendly and helpful