Do not go there especially if you’re dealing with Noah. Customer service told me I could return these as I have a valid reason. Then was told I couldn’t by him. It felt dismissive, rude and condescending.
Response from Best Buy
June 21, 2026
Hello.
Being told conflicting information when it comes to a return is far from ideal. We would like the chance to look into this for you and see how we can help assist. You can connect with us via Facebook (https://bby.me/0BuQqQ), Twitter/X (https://bby.me/ptT0YR), or Instagram (https://bby.me/XOU66v). Please be sure to include Google Review number 175302 when reaching out.
Thank you.
Went for a repair on a pair of beat 4 headphones and received great service. Thank you!!
I bought the wrong thing bc I was directed to the mobile area for hotspot info. Those people work for Verizon and could care less. They pointed me to where the hotspot items were. I got what I thought was right and it wasn't. I asked for help 2 times and both times were pointed in a direction to fend for myself. Good job, y'all suckered $10 out of me.
It's Best Buy, Lord knows I'll be back eventually. Hopefully when that happens, they'll do better.
Response from Best Buy
June 16, 2026
Thanks for sharing this review. We're concerned to hear about this experience and can understand your frustration with being sold the wrong product.. If you'd like to share additional feedback with us or need any help, feel free to reach out to us via our social media channels on Facebook (https://bby.me/stMenx), Twitter/X (https://bby.me/kkDVSg), or Instagram (https://bby.me/fjC9SB). Please include the Google Review reference number #173417 when reaching out.