Best Buy Winchester

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The absolute worst purchase and delivery / installation experience ever! Product was supposed to arrive between 1:00 pm - 4:00 pm. It is 7:45 pm and the product still has not been delivered. The delivery driver called me at 6:45 pm and told me that the product would not fit in his car and he would need to go rent a truck to pickup the product. Why would you bring a car to pickup a 100 inch tv? When you call for best buy support, all of the support agents are from India. They aren't able to do anything for you and will NOT allow you to speak to a supervisor. Best buy might think hiring 3rd party installers is the way to go but based on this experience, I will NEVER purchase anything from Best Buy ever again.

Technology Experts is the biggest LIE they market!!!! Total Protection is TOTAL RIP-OFF!No practical help in three years, cancelled subscription! Went in person after not being able to purchase thru app-it just looped my around over and over. Items were in stock, according to the app. Went to the store, and it was obviously very short staffed. Cell phone person was helping someone else. Said we would be next. He walked off with customer and was last seen finishing with customer and then ducking into a door in back. Waited………no one ever came to help, to ring thru our purchases, essentially. . ..Only came in to pay for phones instead of thru carrier where you can’t pay out right. Noone could be bothered and management doesn’t know how to staff a store for a Saturday. EVERY time I tried over three years to use Total Protection, no use! Apple Support was faster and clear! Cancelled that Total Protection garbage today and done with a retailer that doesn’t want to sell products to in person shoppers. Bots cannot answer the most basic of questions and humans are not monitoring for accuracy. UPDATE after "Ruby" replied - If that response is not a BOT response, I do not know what is..........the same issue in app chat and trying to navigate "using" total protection benefits........"Ruby's" solution is to go to Social Media? I don't think so. Now signed by “Ezra”, yet instructions are erroneous! Goes against their own rules on FB

the worst purchase i have ever made in my life, what a simple, careless deal, my son wanted to buy a tv, he couldn't find anyone to help him or advise him on the purchase, he decided on a tv he liked, we took him to the checkout, even though there were two people with their phones, neither of them was willing to help us, maybe because they were hispanic, the truth is i felt totally ignored, until one came and said something to one of them, it was there that one of them was willing to charge me for the tv, after offering me the card and I rejected it for obvious reasons, when i said thank you for helping us he didn't even look at me again. first and i think last time we visited this store.