Asked my HUSBAND to run by and pay our Best Buy Credit Card Payment that is in MY name, and they WOULDN'T take our "PAYMENT" withOUT his I.D. which he had forgotten to take. (I could understand if he was trying to CHARGE something but this was for a PAYMENT - NOT A CHARGE)!
literally just buy online. there is no point to waste gas and visit here in person. the staff is friendly but isnt knowledgeable and it seems set up to service geek squad, returns, and online pick up. in person shopping seems to be an afterthought. employees are busy doing anything but helping and anyone who offers to help isnt knowledgeable enough to help if you know anything about computers. buy online this location is a waste of time for an in person shopper.
Response from Best Buy
January 21, 2026
Hello Jane,
We truly appreciate you taking the time to bring the details of your shopping experience at our Winchester location. We can understand why not getting the help you need would case you some concern. We'd like to see if we can help. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please mention “Google Review: #107299” for reference. You can find us here:
Twitter(X):
https://bby.me/ho4r2n
Facebook:
https://bby.me/ly1v9x
Instagram:
https://bby.me/9jyrnx
I shop here pretty often, couple times a month, but almost never do curbside. Andre and Kathy (sp?) were extremely patient and kind when helping load my mini fridge into my car that I was struggling to get into gear in order to make room to load my order! They make a great team, so so helpful and knowledgeable - I hardly had to lift a finger!
I had an incredible experience at this Best Buy thanks to Kim and Andre. I came in looking for a PC, but they went above and beyond just sales. They took the time to walk me through all the financing options and helped me get everything situated. Because of their help and expertise, I was able to get the technology I needed to help make my 2026 new years resolution happen. I don't think they'll ever know just how much their help helped my future with my son!! They truly care about their customers. Thank you, Kim and Andre!