I stopped in the Winchester store to purchase a screen protector for my phone. The gentleman who greeted me by the door, was able to quickly locate the product and check me out. Unfortunately, there was a problem with the product I bought, so I brought it back to the store and he quickly swapped out the product. Both he, and the gentleman at the front door, were very polite and welcoming. I really appreciate that experience and will shop here again.
Technicall7y (
October 06, 2025
they have what i need every time i like best buy
michael m
October 06, 2025
The winchester Bestbuy is garbage! They have no knowlagble customer serviice members on the floor. The manager does not try to fix the situation. I will not come back here again. I will travel the extra distance to a reputable store.
Response from Best Buy
October 06, 2025
Hello,
Thanks for sharing your feedback about your visit to our Winchester store. We're sorry to hear that it did not go as well as we'd like it to, and we'd be happy to review this further with you. Please send a private message on one of our social media platforms, Facebook (https://bby.me/pe01d4), Twitter/X (https://bby.me/4uprdo), or Instagram (https://bby.me/fril0f), and mention your "Google review #52330" in your message.
While the in-store associates were very polite and helpful, I do have to mention the deceptive advertising. I went in to buy a computer mouse, and found the one I wanted on the display counter. The display model had the price listed at $59.99, but when I picked the same model off the shelf, the price in the box was labeled at $79.99. When this was pointed out, the associate was apologetic but unable to sell the mouse at the listed display price. Extremely disappointed in the deceptive pricing; mistakes happen, but it’s good practice for a company to take the cost of such mistakes on themselves.
Response from Best Buy
October 05, 2025
We appreciate you taking the time to write us about this experience at your local store, Dan. While we do our very best to ensure all products are properly labeled and in the right place, we are human, and mistakes happen. Nevertheless, we always expect our employees to be as professional as possible with our customers under all circumstances. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/epgkgu)
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Facebook (https://bby.me/m6ycrw)
Be sure to send the full details of your situation. Also add Google Review 52036. We look forward to hearing from you.