I visited Best Buy, Winchester on Thursday April 16, I arrived early for my 440 appointment and was grateful I was seen promptly.. then it went downhill FAST. The reason for my visit was, my recently purchased iPhone 16 wouldn’t update( this is a known issue) Ethan, proceeded to tell me he’d get it fixed in no time and I’d be on my way, with a phone that worked. He explained he had to restore it to factory settings and just continue with update, 30 minutes later Ethan returned and said he was unable to fix my phone, so I go to Att where I purchased said phone, they could not help me. So I returned to Ethan at Beat Buy where he tried for 30 more minutes to update… still nothing. So he says I need to go to fair oaks mall to the Apple Store, where they will replace my phone no questions asked.. I drive to Fairoaks mall. There IS NOT AN APPLE STORE. When I finally locate the Apple Store it is 8 min before closing and they proceed to tell me I am also SOL. So THANK YOU ETHAN IN WINCHESTER FOR NOT OLNY MAKING MY PHONE COMPLETELY UNUSABLE, but also wasting my time, gas, and patience driving almost 2 hours one way for no reason. And I still DO NOT HAVE A WORKING PHONE.
Response from Best Buy
April 17, 2026
Hi there,
Thanks for your review. We understand your frustration with your phone not working as expected. We know how important it is to have a working phone for your everyday life, so we get your concern. We would like to speak with you more regarding this matter.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 142793 in your message to us.
X: https://bby.me/lgPuVW
Facebook: https://bby.me/8LZnaC
Instagram: https://bby.me/pVSG6X
This guy Andre white had me apply for the Best Buy card telling me it wasn't a credit check and I am pissed off about it I was about to buy a house and now I can't do that because of the credit hit I took. Horrible person horrible horrible
Response from Best Buy
April 08, 2026
Hello,
Thanks for taking the time to share this with us. We understand finding out that there was a credit check associated with the My Best Buy Credit Card application, when you weren't expecting it, isn't ideal. Our employees should be ensuring that they are providing accurate information in all situations, and we'd like to ensure that this is reviewed further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/wNn1MJ), Twitter/X (https://bby.me/ktBUsn), or Instagram (https://bby.me/LQNHr4). Please include a reference to your "Google review #139696" in your message.
I had to buy a new computer and Bradley helped me find one that met the specifications and price. He was very knowledgeable, friendly, and took a lot of time with me to find the right computer.