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Frequently Asked Questions About Best Buy Potomac Mills

How do I check product availability at the Potomac Mills Best Buy?
How do I check my order status?
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Mills stores’ holiday hours?

Recent Reviews

4.1
(3573 reviews)
Mohammad H
October 16, 2026
5 out of 5
Edwin was super helpful to get me a PS5 digital version at Best Buy. He’s one of the nicest and coolest people in the world. I highly recommend him for anyone who needs to trade with other consoles and electronics in the store as well.
Chris R
October 16, 2026
2 out of 5
Went to get a DC power supply and didn't know there was a pokemon scalper convention outside. Waited in line, did not find the in stock item shelved, and all staff were scrambling. I left without PSU and will likely never return.
Response from Best Buy
October 16, 2026
Hello, It's unfortunate your experience was a negative one. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 238968 in your message to us. X: https://bby.me/iZ3DhT Facebook: https://bby.me/EQ2Gy3 Instagram: https://bby.me/hjK4qN
Amdur M
October 15, 2026
4 out of 5
Had a great experience today with Keren. She was very friendly and was even multi tasking yo help me and another customer. #BlueLady
Achilles B
October 14, 2026
5 out of 5
I had a great time shopping at Best Buy. Karen Doyle is a great asset to the company. She took her time to make sure I got everything I needed. I was very happy when I left the store. I would definitely be shopping at Best Buy again.

About Best Buy Potomac Mills

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