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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3258 reviews)
RINALDO C
November 20, 2024
1 out of 5
If you are going to post your "store number" online please make sure someone in the store answers and not someone in another country telling me that they can't connect me to your store but they understand my frustration. Terrible set up to have your customer service problems handled. Next time I'll just got to Lowe's and pay more but get a bit better customer service.
Madina C
November 17, 2024
5 out of 5
I have shopped at this particular store many times in the past but I never received such amazing service as I did recently with the Wahid Jubayer. I was looking to purchase a TV in a short amount of time and he went above and beyond to help me find the TV that met the criteria that I was interested in, loaded it into my car, and was so respectful and kind the entire time. Thank you Wahid!
David C
November 17, 2024
1 out of 5
Sorry for the second time I've been there. In the past two weeks, never got assistance, and the store was almost empty, so no excuse to say that they were with customers. The people working there can see you walking for hours and never approach my family or me to ask if we need help, when we came in, we ask for someone to meet us in the home theater area and no body show up. The Home Theater area never have someone to assist you.
Look like they are just waiting for this location to go out of business, too.
This is a help yourself store!
Response from Best Buy
November 17, 2024
Hello, David,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We want all of our customers to feel welcomed and invited into our locations, and know important excellent customer service can be. We would like to take a closer look into this with you to document any concern or feedback you may have here with our Social Team. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64437529
regards,
^Brandon
Ayanna G
November 07, 2024
5 out of 5
Customer service was great.