Best Buy Potomac Mills

Phone number don’t allow you to speak with a representative

Me and my group of friends were going to Best Buy, one of my friends was going to grab an iPad while my sister and I were out getting the switch joy cons. The others were idling by since most of us just needed some quick things. We were hanging out for a bit since we were going home after checking out the products. On our way out, one of our friends that bought the iPad was told by a Police officer that is stationed at that time to return the headphone she was accused of stealing. At first, we were all a bit confused and though that he was joking. Our friend showed him what she had in the bag and the receipt. But then he asked us to return to the store. We were heading back in, I knew it might be serious when he took out his handcuffs. The officer was explaining the situation to us calmly. The situation was nerve wracking in general, so we were all tense. Our friend showed all the stuff in the best buy bag and the receipt to the woman in the purple haired that accused us. This was getting frustrating since another cop pulled up, and we had yet to see the footage that was claimed to show her stealing the headphones. The officer was asking for ID, but our friend didn't want to show it because she was innocent, and she was just being detained. There was the purple haired woman that accused us and said "maybe her friends passed it" Which was even more frustrating. So more and more people started coming to the computer trying to pull up the so-called footage of our friend stealing, it started with just the purple haired girl then another man that had short white hair shaped in a tiny Mohawk. Then another guy named Zayed came and even an employee who had helped my friend buy the tablet whose named Wahid started surrounding the computer scrambling to find the footage, and it became apparent to the officer that they didn’t have the footage and called him without reliable information. The officer saw this many people come over (which was 4), try to find the alleged footage. The officer seemed like he was getting upset too since he said "Do you guys have something or not because I'm detaining this young woman for no reason." Afterwords, they finally confirmed we didn't take anything. Even though we all showed, she didn't have anything. They accused us of stealing a small headphone, even though the camera footage shows us browsing at the bigger headphones. We requested a simple apology, but instead they gave us an excuse, saying that it was store policy. We had to fight for a pathetic excuse of an apology from Zayed and Wahid which did not seem sincere in the slightest. But not the girl with the purple hair that accused us and our friend in the first place. The officer was polite and gave us his badge number and phone number, along with the date and the time. Helping us. It wasn't the officer's fault he was doing his job and he didn't even get to see the footage, he was just doing what they radioed him for. But for the poor customer service and being accused of a big thing at Best Buy, which was scary and could have possibly endangered not only our friend but everyone in our group. I understand many thefts have happened there before, but after showing proof multiple times and having our friend emptying out the best buy bag she bought the iPad with was absolutely frustrating. If it was because of how we looked, we came from a water park, and we wore comfy clothes and didn't bring any bags. My friend returned the iPad and we left. After acquiring some of the employees names. Truthfully, this was a horrible experience. This could have been easily avoided, and it was just disrespectful.

All electronics

More proof that Best Buy is circling the drain. Some parts of the store are wildly disorganized and a lot of the merchandise in the collectables section was very obviously broken into if not outright taken. Also the people working there were extremely unhelpful and aloof. Even someone who was offering help didn’t look away from their phone. Also I miss when Best Buy had movies. This store is definitely not worth your time