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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3410 reviews)
Lizbeth M
November 13, 2025
1 out of 5
If I could put 0 stars I would ,Thursday November ,13 at 8:30 , close to closing time very interested buyers ready to purchase a tv , no workers around and when I went up to the man in the computer section , yes I admit he was already helping someone I said “ excuse me sorry for interrupting is there someone else that can help in the tv section “ he then turned around and told me “ does it look like there is and said no “ I just walked away obviously something wrong with the guy no need to respond to a customer or any person like that.
William J
November 13, 2025
5 out of 5
Exceptional attention, so kindly and serviceable.
Carlos P
November 08, 2025
5 out of 5
Thought it was a smart move to get a MacBook for school, maaan how wrong was I. I came to learn that MacBook IOS isn’t very compatible with a lot of the software and platforms that some of my courses requires me to use. I even lost some work due to software glitches.
Anyway, long story short, I needed a Windows Laptop asap. I came in with an idea of what I needed but still had some questions.
Edwin in the computer department was happy to help me and was able to answer all of my questions and explain to me some of the laptop specs. He made the whole experience quick, straight forward and easy.
I wish more people in the service/ retial industry would have the interaction skills and customer service that he presented. Thanks brotha! I totally recommend this Bestbuy and Edwin for computer stuff.
P.S. if you are a first time student and not doing photo, video or music than do not get a Mac!
Daniel W
November 01, 2025
1 out of 5
Beware uninformed employees that will lie to you about protection details (for incentives). They will leave you hanging.
With all the other options out for electronics and service look elsewhere.
Response from Best Buy
November 02, 2025
Hello. Not receiving the correct information when it comes to the protection of your products is concerning to hear. If you have a moment, please reach out to us on Facebook (https://bby.me/89gdnw), Twitter/X (https://bby.me/5iwrct), or Instagram (https://bby.me/ljww24) and one of our agents will be glad to answer any questions you may have. When reaching out, please also include Google Review number 63439. Thanks!