Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3535 reviews)
Jose S
August 06, 2026
1 out of 5
I was there more than 25 minutes in the radio car area no body ask me for help ,poor
Response from Best Buy
August 06, 2026
Hello Jose,
Thank you for your review. Waiting such an extended amount of time and not being offered assistance can be quite frustrating. We'd like to follow up and ensure this is formally documented and addressed.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 199146.
Andre R
July 31, 2026
5 out of 5
Had dashcam installed. Technician working the installation bay was very nice and informative. He installed my equipment faster that the time quoted and went over the operation of the items he installed. The installation looks perfect with all wires hidden and wire kit working perfectly. There are even several food options well within walking distance if you don't want to wait in Bestbuy.
Jay L
July 28, 2026
5 out of 5
Every thing you need for electronics.
Gabo (
July 27, 2026
1 out of 5
Tha Manager here at the store and his name is Saffir have incorrect prices in almost all the computers products and he don't know about customer service
Response from Best Buy
July 27, 2026
Hi,
I understand how seeing incorrect pricing in the laptop section and experiencing poor customer service from a manager would be upsetting.
If you would like to discuss this matter further, please connect with us through a private social media message and reference Review #194096.
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