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Services Offered
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3565 reviews)
Michael G
October 03, 2026
5 out of 5
Great staff at the location and always a good experience when I need to come to the store. Also a great place for recycling.
Rania M
October 02, 2026
5 out of 5
Very good
Sherri G
October 02, 2026
1 out of 5
Terrible customer service will never come back to this location again. I tried calling their Geek Squad to make an appointment multiple times and got no answer. Then I come in just to simply have one file transferred from my old laptop to my new one they told me it would take DAYS to do something that takes all of 5 minutes after I waited in line and was completely ignored by one of 2 workers they have. If you’re going to be a while with the customer you are helping at least acknowledge the customer you have waiting for a long time. Employees seem very unprofessional there and do not care about helping anyone.
Response from Best Buy
October 02, 2026
Hello Sherri,
Thank you for sharing your feedback with us. We can see why you’d be upset. After making multiple attempts to contact Geek Squad, receiving no answer, waiting in line for assistance, and then being told that a simple file transfer would take days, we understand why this experience left you frustrated. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #229405 privately.
• Facebook (https://bby.me/j67ICb)
• Twitter/X (https://bby.me/SOQb8L)
• Instagram (https://bby.me/gC4Mv9)
Cindy R
October 01, 2026
5 out of 5
Great experience! The interaction was quick and easy, and Karen was very friendly and helpful!