Best Buy Potomac Mills

We had a great experience today at Best Buy thanks to Roland. We purchased an LG dryer, and Roland was incredibly helpful throughout the entire process. He was very knowledgeable, took the time to explain all the features, and gave us honest recommendations based on our needs. What really stood out was that he wasn’t pushy at all—he didn’t pressure us to buy the most expensive model, and we truly appreciated that. His professionalism and friendly approach made our purchase easy and enjoyable. Highly recommend asking for Roland if you’re shopping at Best Buy!

This store lacks proper manpower management. There were several employees loitering around their respective areas of responsibility, and only one person at checkout. Employees lack initiative and situational awareness to see that if they are not being utilized at their stations, that they could assist in checking customers out. I waited in the checkout line for 20 minutes in a line that was not very long (3rd person).

Only because the phone -- that I purchased from Best Buy, along with an upgraded service plan AND a geek squad service plan that included ALL of my electronics-- is NO LONGER SERVICED. It would have been GOOD CUSTOMER SERVICE to notifiy me of this change when it occurred rather than I come into the store with an issue and be turned away.... rudely in my opinion. I think the Geek Squad tech could have handled the situation much better than he did. I have been a loyal Best Buy customer for over 15 years. Today I was a very disappointed customer.

We bought a washer and dryer yesterday and we were fortunate enough to come across Kyle (hopefully that's how he spells his name). He was very knowledgeable and professional. He answered all our questions, gave us options on the appliances and financing. An overall pleasant experience to deal with him from beginning to end. We are getting them delivered and installed in the next couple of days and hopefully that goes as smoothly as our in-store experience.