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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3452 reviews)
David K
February 01, 2026
5 out of 5
My phone was seeing its last days, so I went in to seek a deal on upgrading and switching providers. Thanks to Vu, I was able to find the best deal that suited my needs. Not only did he walk me through everything, his patience was exemplary as he explained everything to make sure I fully understood what I was receiving and was incredibly accommodating to my requests during the transfer (keeping my phone number was very important to me).
Further more, upon completion of my purchase, he made several phone calls to appropriate personnel ensuring I received the services he promised. When everything was said and done he got clear direction on what I needed to do and relayed the information to me. It doesn’t stop there.
The next morning there were issues with my service not being connected, through no fault of Vu. I came that same morning; Vu saw me, recognized me and immediately walked over to assist me. After discussing the issue, he immediately made some phone calls to the right people, and got my service working in less than an hour. Because of Vu, he made the process the simplest it could be for me, and now I can now enjoy my new phone, and new provider. Vu is that guy!
Emilia C
February 01, 2026
5 out of 5
Good place.
Eden F
January 30, 2026
1 out of 5
Don’t bother with the auto electronics installations, these guys tax more than any shop I’ve been to. Unprofessional.
Jordan H
January 28, 2026
1 out of 5
Worst customer service I’ve seen from a Best Buy came in to see price of computer parts told me to go look online they can’t even do their jobs