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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3424 reviews)
Rona C
December 11, 2025
1 out of 5
Beware of the manager, Gopi, at this store!! I asked for a standard 2 year protection plan and he sold me the Total Protection plan that is an annual membership. I asked him several times if what he rang up was for the regular protection plan and he said yes, then rushed through the transaction, not letting me read the prompts on the screen and clicked through them. I was able to call Best Buy customer service and have the plan cancelled with a full refund. I will be returning the item because they could not add the regular protection plan afterwards. Prior to this interaction I have always found the staff helpful at this location.
Derrick H
December 10, 2025
4 out of 5
Found what I was look looking for. However, the check out was extremely slow.
Sabrina S
December 09, 2025
5 out of 5
Helpful staff
Minilik T
December 09, 2025
2 out of 5
I had a very bad delivery experience.