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Frequently Asked Questions About Best Buy Potomac Mills

How do I check product availability at the Potomac Mills Best Buy?
How do I check my order status?
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Mills stores’ holiday hours?

Recent Reviews

4.1
(3468 reviews)
Vera K
March 09, 2026
1 out of 5
Went to best buy for the first time and we got a broken product and very slow service then when we returned it because it was broken we got it so it would get delivered and first delivery was delayed and the store was loud and dirty,it should be called worst buy
Response from Best Buy
March 09, 2026
Hello, thank you for leaving us a review. We aim to provide fast and efficient service when shopping with us in store. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #127581". Facebook (https://bby.me/m6g56c) Twitter/X (https://bby.me/m4h4h3) Instagram (https://bby.me/i41p6b)
Nida U
March 06, 2026
5 out of 5
I went to Best Buy to buy a laptop for college and was extremely overwhelmed trying to decide which one would be best for my major. Thankfully, an employe named Zayed helped me choose a great laptop that fits all of my requirements and more. Not only that, but his exceptional communication skills and leadership qualities were excellent. He made the whole process much easier, and I truly appreciate his help. I hope he gets a raise!
Clinton F
March 06, 2026
5 out of 5
Marcus did an outstanding job during Pokémon Day this year. My kids had a blast!
Brian S
March 03, 2026
1 out of 5
I waited by the TVs for at least 20 minutes being told by multiple employees that someone would come help me. After 20 minutes I just walked out.
Response from Best Buy
March 03, 2026
Hi Brian, Thanks for sharing this review. We're concerned to hear you didn't receive the help you needed, which we understand would be disappointing. If you'd like to share additional feedback with us need further assistance with this, feel free to reach out to us via our social media channels on Facebook (https://bby.me/935yrg), Twitter/X (https://bby.me/mdril1), or Instagram (https://bby.me/y8hkl1). Please include the Google Review reference number #125324 when reaching out.

About Best Buy Potomac Mills

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