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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3321 reviews)
Cassius J
April 17, 2025
5 out of 5
He was The Best, he was Very helpful and efficient. Thank you Andrew What time?👍🏾
jessica
April 06, 2025
1 out of 5
Where customer service cease to exist.
[A response to Best Buy's comment]
I have sent the necessary information as requested. I want to emphasize that my experience is not an isolated incident; several reviews echo similar concerns. Leadership make the necessary changes.
Response from Best Buy
April 06, 2025
Hello, Jessica.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to learn more about your experience and help assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 65015319.
Best,
Mark H
April 04, 2025
1 out of 5
They sold me an open box gaming laptop that was thermal throttling to 500mhz (which is about 1/10th the performance it should have had) while actively overheating. There was something major wrong with it, like a blown power phase, or a lack of thermal interface material. The Geek Squad agent that checked it should have been able to catch that, and that laptop should never have been resold. It should have been marked as defective and sent back to the manufacturer.
Response from Best Buy
April 04, 2025
Hi, Mark,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting your open-box item to function as expected. I am disappointed to hear that this may not have been the case.
If you require additional assistance, please send us a private message via social media. Our team would be happy to look into your support options on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65009430” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Tony C
April 03, 2025
5 out of 5
Staff friendly and always know just how to guide you to whatever you need!!!!!!