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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3366 reviews)
P J
July 29, 2025
1 out of 5
Only because the phone -- that I purchased from Best Buy, along with an upgraded service plan AND a geek squad service plan that included ALL of my electronics-- is NO LONGER SERVICED. It would have been GOOD CUSTOMER SERVICE to notifiy me of this change when it occurred rather than I come into the store with an issue and be turned away.... rudely in my opinion. I think the Geek Squad tech could have handled the situation much better than he did. I have been a loyal Best Buy customer for over 15 years. Today I was a very disappointed customer.
Carlos L
July 28, 2025
5 out of 5
We bought a washer and dryer yesterday and we were fortunate enough to come across Kyle (hopefully that's how he spells his name). He was very knowledgeable and professional. He answered all our questions, gave us options on the appliances and financing. An overall pleasant experience to deal with him from beginning to end. We are getting them delivered and installed in the next couple of days and hopefully that goes as smoothly as our in-store experience.
Kaiser S
July 27, 2025
5 out of 5
Awhile ago, I needed a new laptop, so I went to BB. After choosing the model I wanted the sales sent to talk to one of their Geek Squad people. Chris Tortolero hooked me up with everything I needed and answered all the technical questions I had. Chris become my go to Agent when I have technical questions or concerns.
RAJIV M
July 25, 2025
5 out of 5
Best place to buy your favourite gadgets