Best Buy Potomac Mills

I paid Geek Squad $125.00 to trouble shoot my printer. They sent me an email stating that they would send me an ETA the day before. They did not. The arrival time that they gave me was 7am-7pm. I called and they said that they could not give a time and if no one showed up that I could reschedule... I wasn't sure how to respond to that, like he knew what kind of clown show he was in and wasn't trying to hide it. It is now 9:30pm, no one showed, no one called, no email, nothing. I will get a refund and explore my options. Awful.

Because I only order from Best Buy about once a year, I always forget how awful the experience is until I’m rudely reminded the following year. Shockingly, their terrible shipping never improves year to year. Without fail, every single item they ship arrives damaged or broken—it doesn't matter if it's a delicate electronic device or a sturdy non-electronic item. The worst part is how this terrible company handles their mistakes. Phone support is 100% useless and customer service is nonexistent. There are no easy exchange options. Unlike Amazon or Walmart, who actually know how to make things right, Best Buy gives you absolutely zero courtesy credit for your trouble. Instead, they force you to physically drive to a store to handle the return—completely defeating the purpose of paying for the convenience of shipping in the first place. The sheer level of inconvenience is staggering. They don't respect your time or your money. Save yourself the massive hassle and shop elsewhere. it is simply not worth ever shopping at Best Buy.

I am currently standing and waiting in the customer service line so that I can pay for my one single item, a keyboard, and get on with my day. Why am I in the customer service line you ask? Because despite they’re being a plethora of on the clock Best Buy employees around they don’t have a regular register open. Everyone paying for an item has to wait for all of the returns that are also in the same line. Whatever genius thought of this at Best Buy needs to be fired. 13 minutes I’m standing I’ve been standing here to pay for one item. I don’t know if this is a normal practice at every Best Buy or just a one time thing but it needs to never be a thing again.

Was able to renew my service contract within 5 minutes.