Best Buy Potomac Mills

Absolutely horrible experience attempting to get my TV delivered. Unless you identify the TV in the store and they have it in stock and you can take it home, do not get anything delivered from them! They deliver process makes no sense! The delivery window is either a 12 hour period, a four hour period, or eight hour. Period.. none of it matters they may deliver during those times or they may not deliver until the following day. They expect you to be on call for items like TVs for whatever period of time they tell you and if your TV doesn’t make it the day they say, then you just need to be on call the next day. Absolute madness! So infuriating!

Went to pick up a TV. Went to the store pickup desk and showed the online order print off. Girl at the desk was very low talking and had poor customer service skills. Didn’t catch her name but she was a short, young, Asian girl. She told me to pull around up front and the TV would be brought out. After about 20 minutes of waiting, I caught one of the kids bringing pickup items out to other cars and asked where my order was. He told me they hadn’t been told about it but he would get it right away. That kid, Jaydon, was very helpful and polite and his supervisor should take note. He deserves a raise or something. I tried calling the store to tell the store manager all of this and it’s almost impossible to get through with Best Buy’s AI answering system. Garbage. Whoever sold it to Best Buy doesn’t deserve to have a job. Overall terrible experience besides the one helpful kid.

Very smooth transaction did a curbside pick up and didn't have wait too long. The gentleman was nice.

If I could leave minus 10 Stars I would! Customer service and product availability are the worst I've ever had at any retail store. Their geek squad service is a joke, all automated and impossible to talk to someone. I requested a manager call back and of course no one calls. My service was terrible. They still didn't fix the problem that ruined my holiday function with my audio system that I purchased from Best buy. Bottom line, stay away from the Woodbridge store. It's terrible. Go to Fairfax Fair lakes. I will never ever forget what put me through only to disappoint