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Frequently Asked Questions About Best Buy Potomac Mills

How do I check product availability at the Potomac Mills Best Buy?
How do I check my order status?
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Mills stores’ holiday hours?

Recent Reviews

4.1
(3394 reviews)
Ben B
September 27, 2025
1 out of 5
Poor customer service
Response from Best Buy
September 28, 2025
Hello. We would like the chance to learn more about your experience and help in any way we can. Please feel free to send us a message on Facebook (https://bby.me/u1o0r2), Twitter/X (https://bby.me/l01ahe), or Instagram (https://bby.me/k5jmiw). Please include Google Review number 49024 when reaching out. Thanks!
S E
September 14, 2025
5 out of 5
Excellent location! It's always well stocked with the latest & guaranteed amazing deals everything I visit. I'm a faithful customer!
Dr. T
September 12, 2025
1 out of 5
They keep providing defective monitors. One had placed screws that wouldn't catch then an associate gave me on open box unbeknownst to me and a cord was missing. I have to now go back a third time and will just return it.
Response from Best Buy
September 12, 2025
Hello, Dr. Treca, Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive, especially after a cord was missing from your recent purchase. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #42663” when reaching out on social media. Thank you, ^Ruby
Reno
September 11, 2025
5 out of 5
The customer service agent was fantastic with her information

About Best Buy Potomac Mills

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