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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3487 reviews)
Zack S
May 16, 2026
1 out of 5
I am currently standing and waiting in the customer service line so that I can pay for my one single item, a keyboard, and get on with my day. Why am I in the customer service line you ask? Because despite they’re being a plethora of on the clock Best Buy employees around they don’t have a regular register open. Everyone paying for an item has to wait for all of the returns that are also in the same line. Whatever genius thought of this at Best Buy needs to be fired. 13 minutes I’m standing I’ve been standing here to pay for one item. I don’t know if this is a normal practice at every Best Buy or just a one time thing but it needs to never be a thing again.
Response from Best Buy
May 16, 2026
Hey there, Zack,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/oFOWs3), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##153185"
Janell C
May 15, 2026
5 out of 5
Was able to renew my service contract within 5 minutes.
Teresa A
May 09, 2026
5 out of 5
Thanks Kirk! Helped us select an HP computer.
John L
May 03, 2026
1 out of 5
Horrible Customer service, placed a order for a 98” tcl tv scheduled to get delivered and installed May 1st, the day came, my wife stayed home and missed a day of work to be able to be home when they get there, they never showed up even though they gave us a time window. The whole day passed and called the store multiple times, nothing. Didnt even think to reach out to let us know. Very unprofessional and disappointing.