Best Buy Potomac Mills

Heather at the front door was so helpful. She took the time to look something up for us and explain everything in detail. Great front of house employee!

Unfortunately, the customer service here is awful. I’ve tried over and over again and it truly seems like the employees simply don’t want to work. They avoid you when you have questions and disappear from the floor. I drive all the way to Fredericksburg because they are always helpful and efficient.

I wanted to share my experience at this location, specifically with Shah. I was extremely disappointed to find that the person I was dealing with, who was being rude and making harassing comments, had lied about being the general manager. Despite reaching out multiple times via social media, as instructed, I have not received any follow-up. It’s disheartening to see a company that claims to prioritize customer service fail to assist its customers effectively. Based on my experience and similar complaints, it appears that addressing customer concerns is not a priority here.

I had an extremely disappointing experience at the Woodbridge Best Buy due to the unprofessional behavior of an employee named Shah in the laptop section. I waited patiently for over an hour to receive assistance, which wasn’t an issue because I understand the demands of retail. However, once I was finally working with another sales associate, Shah interrupted our conversation and rudely announced that he would not ring up my purchase because I was “rude.” In reality, his behavior was disruptive and entirely uncalled for. It seemed as though he was upset that I hadn’t sought his assistance earlier or wanted to take out his frustrations on me.i brought this incident to the store manager’s attention, expecting the matter to be handled with care and professionalism. Unfortunately, the manager appeared indifferent, failing to involve the sales associate who witnessed the incident or take any meaningful steps to address Shah’s behavior. This lack of action was deeply disappointing. He also lied to me and said he was the store manager and said there is no one else but him that can help… As a loyal Best Buy customer, I’ve always appreciated the company’s commitment to excellent service. However, this experience has left me questioning that reputation. Shah’s unprofessional conduct and the manager’s failure to address it are unacceptable. Employees who treat customers with such blatant disrespect should not represent a company known for its customer service. I urge Best Buy to take this matter seriously and ensure no other customer has to endure such treatment.