Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3394 reviews)
Ben B
September 27, 2025
1 out of 5
Poor customer service
Response from Best Buy
September 28, 2025
Hello. We would like the chance to learn more about your experience and help in any way we can. Please feel free to send us a message on Facebook (https://bby.me/u1o0r2), Twitter/X (https://bby.me/l01ahe), or Instagram (https://bby.me/k5jmiw). Please include Google Review number 49024 when reaching out. Thanks!
S E
September 14, 2025
5 out of 5
Excellent location! It's always well stocked with the latest & guaranteed amazing deals everything I visit.
I'm a faithful customer!
Dr. T
September 12, 2025
1 out of 5
They keep providing defective monitors. One had placed screws that wouldn't catch then an associate gave me on open box unbeknownst to me and a cord was missing. I have to now go back a third time and will just return it.
Response from Best Buy
September 12, 2025
Hello, Dr. Treca,
Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive, especially after a cord was missing from your recent purchase. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #42663” when reaching out on social media.
Thank you,
^Ruby
Reno
September 11, 2025
5 out of 5
The customer service agent was fantastic with her information