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Best Buy Potomac Mills
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3442 reviews)
m i
January 02, 2026
3 out of 5
Expensive. Need car camera installed. They dont have installers at this location.
Response from Best Buy
January 02, 2026
Hello,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #99254" when reaching out on social.
josr l
December 29, 2025
3 out of 5
No friendly at all product out stock
Response from Best Buy
December 29, 2025
Hello. Thanks for taking the time to reach out and leave your feedback regarding product availability and the service received. We would be glad to help assist if needed. Feel free to reach out to us on Facebook (https://bby.me/70odgu), Twitter/X (https://bby.me/me173x), or Instagram (https://bby.me/ar9cu9). Thanks.
Sully S
December 28, 2025
1 out of 5
I placed an online order for pickup, something I do regularly, but this time I was required to go inside the store—something I was trying to avoid. Since I’ve always used curbside pickup, I wasn’t sure where to go. When I walked in, I asked for directions and was told to go straight to the pickup counter.
Once I got there, the two employees standing at the pickup counter told me I had to wait in line. This was extremely frustrating. What is the purpose of having a separate pickup counter if customers are still required to wait in line like everyone else?
This completely defeats the convenience of online pickup. To make matters worse, both employees refused to give their names when asked.
I picked up my order on 12/28/2025 at approximately 12:20 PM. I’m very disappointed with this experience and hope someone who genuinely cares about customer satisfaction reads and addresses this issue.
Charles J
December 28, 2025
5 out of 5
Was able to purchase my Ray Ban ,Meta Glasses for my wife with no problem
Great Customer service..