Enrique F
September 09, 2024
Pésimo servicio al cliente
Response from Best Buy
September 10, 2024
Hola, Enrique,
Gracias por compartir su experiencia en tienda. Entiendo que tiene problemas con el servicio que le dieron en la tienda. Favor de contactarnos si tienes preguntas o quisiera darnos mas información sobre su experiencia para indagar mas sobre su interacción en tienda. Favor de incluir 64175723 para mas ayuda.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Gracias,
^Tommy
Samantha P
September 06, 2024
If you want dismissive and unhelpful customer service, go here! I went to pick up a laptop, and after changing the pick up person, the laptop would not scan.
After being completely ignored for ten minutes, I asked what the issue was, and a manager told me that I need to wait around until their system works, and left the counter.
Another customer who had the same issue of their pick up item not scanning after updating the pick up person told me to call corporate customer service, which I did, and they were able to get the laptop to scan so that I could finally leave the store.
Why was it the responsibility of the customer to resolve an internal technical issue?! Both the initial associate and the manager walked away after I asked what the solution was when they should have called corporate customer service themselves to resolve the issue for a frustrated customer.
I will never be going back to this Best Buy location, and advise anyone who expects decent customer service to do the same.
Response from Best Buy
September 06, 2024
Hello Samantha,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64078428.
Kind regards,
^Aaron
SAMUEL V
September 04, 2024
Encontré todo lo que buscaba
Christine D
September 01, 2024
Terrible customer service. Walked in knowing what I wanted which is locked behind case. Employee asks if I need help. I say yes I want this item. Told by employee I will call someone over. 5 minutes pass no one comes so I go to customer service for assistance. They say no problem they will call someone for me. After another 10 minutes woth no one coming over to open the car so I can check out, I decide just leave the store. Then you wonder why you are loosing business.....
Response from Best Buy
September 01, 2024
Hello, Christine,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, and e-mail. Also add Google Review 64147575. We look forward to hearing from you.
Sincerely,
^Deysha