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Frequently Asked Questions About Best Buy Potomac Mills

How do I check product availability at the Potomac Mills Best Buy?
How do I check my order status?
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Mills stores’ holiday hours?

Recent Reviews

4.1
(3484 reviews)
Teresa A
May 09, 2026
5 out of 5
Thanks Kirk! Helped us select an HP computer.
John L
May 03, 2026
1 out of 5
Horrible Customer service, placed a order for a 98” tcl tv scheduled to get delivered and installed May 1st, the day came, my wife stayed home and missed a day of work to be able to be home when they get there, they never showed up even though they gave us a time window. The whole day passed and called the store multiple times, nothing. Didnt even think to reach out to let us know. Very unprofessional and disappointing.
Jesus M
May 02, 2026
5 out of 5
The Gentleman that helped Me was very Friendly and very Professional
Zorka M
April 23, 2026
5 out of 5
Needed quick assistance with my laptop. Thank you Shamir Parra for fixing my laptop and getting my out the door quickly. You exceeded expectations and did great work. I purchased the service plan last year and have gotten my money's worth with issues that came up that I would have paid for a la carte previously. It saved me money in the long run and I am more apt to head to BB for assistance knowing I have the coverage. A great value and service all around!

About Best Buy Potomac Mills

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