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Sony Experience%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Potomac Mills
How do I check product availability at the Potomac Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Potomac Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Potomac Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3514 reviews)
Gaby R
June 19, 2026
5 out of 5
Went in to look for oura rings and ended up looking at TVs. What we wanted wasnt available in store.
GersonAlex M
June 16, 2026
5 out of 5
I got my pc a few months ago and it us going smoothly the geek squad was very nice and very patient with everything l general loved the place and for asking questions for other things that l needed for my pc they were very helpful l live this place
Gstyle
June 15, 2026
2 out of 5
I purchased a 65 inch TV from you on June 4, 2016 with a scheduled delivery date for June 10, 2026. Although I called several times and checked the site, the TV was on the way but never showed up. I came to the store on June 11, 2026 and was met by a nasty manager who said they tried to deliver it but that is not true. When I called the store they told me there was no one to deliver it. I was so disappointed by the manager's nasty attitude that I canceled the order.
Response from Best Buy
June 15, 2026
Hello, Gstyle,
Thank you for reaching out to us here. We understand how important a delivery can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 172826.
Facebook (https://bby.me/BIfGtW)
Twitter/X (https://bby.me/I058gP)
Instagram (https://bby.me/Seafgl)
We look forward to assisting you there.
Noel p
June 15, 2026
5 out of 5
I had a great experience at Best Buy thanks to Joel M. From the moment he started helping us, he was respectful, patient, and genuinely focused on finding the TV that fit our needs. He never tried to push us into buying something we didn’t want or spending more than we planned. Instead, he listened carefully to what we were looking for and helped us find the perfect TV for our home.
Joel took the time to answer all of our questions and made the entire purchasing process easy and stress-free. His professionalism and customer service really stood out and made a big difference in our experience.
The next time I visit Best Buy, I’ll definitely be looking for Joel and asking for his help again. Employees like him are the reason customers keep coming back. Highly recommend working with Joel if you get the chance!