header_logo

More to Explore

Frequently Asked Questions About Best Buy Potomac Mills

How do I check product availability at the Potomac Mills Best Buy?
How do I check my order status?
My local Potomac Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Potomac Mills stores’ holiday hours?

Recent Reviews

4.1
(3528 reviews)
Cheya
July 18, 2026
5 out of 5
Needed to get a laptop; there were zero options at the Office Depot. A good selection and decent prices if you need a laptop that day and can’t wait to have one delivered. Service people were happy to help and we were in and out in 15 minutes.
Khan
July 18, 2026
1 out of 5
Really bad customer service
Response from Best Buy
July 18, 2026
Hello, We're sorry to hear that you received poor customer service. We'd like the opportunity to learn more about your experience. Please send us a private message through our social media channels and reference Review #189795. Facebook (https://bby.me/dggwyL) Twitter/X (https://bby.me/78ZMAm) Instagram (https://bby.me/lcHk52)
Benjamin H
July 12, 2026
5 out of 5
Drove an hour to come to this store to buy a TV after ours suddenly stopped working. When we arrived, we got a text saying our order had been cancelled (it wasn’t actually in store despite the website saying so). We feared we’d driven all that way for no reason, however Marcus in Home Theatre was excellent. He explored our options and found us a better TV at the same cost! I’m confident that if it wasn’t for Marcus and the team going the extra mile, we’d have been severely disappointed customers.
Ama B
July 09, 2026
4 out of 5
Excellent customer service.

About Best Buy Potomac Mills

bestbuy.com