They said they showed up to deliver and they never did. My dog is on point! He would let me know. Not to mention, I had been watching for vehicles and listening for the door sitting right next to it as a matter of fact ! They didn’t even bother to call till an hour after they said they were here. They should’ve came back and done their job
Response from Best Buy
January 14, 2026
Hi,
We appreciate you taking the time to leave your review. We get why this would be frustrating for you. Missing a delivery can be annoying and time-consuming to wait for another delivery date. We’re happy to take a look into this matter and help in any way we can.
Please connect with us by sending a private message on one of the below social media platforms. Also include the Google review ID 104673 in your message.
X: https://bby.me/nixx39
Facebook: https://bby.me/91xa6w
Instagram: https://bby.me/svlmch
Geek squad said they came to my house to install my washer dryer and they went home after they couldn't get ahold of me. Im absolutely infuriated right now. They called me through a customer service rep instead of just calling me directly. They lied because my tenant was home all day waiting and nobody showed up.
Response from Best Buy
January 14, 2026
Hello, thank you for reaching out to us here. Not having your installation completed when it should be is frustrating. Can you please reach out to us on Facebook (https://bby.me/fq178p), Twitter/X (https://bby.me/krxjvv), or Instagram (https://bby.me/fkzhan) with more information about your experience? Please begin your message with "This is regarding my Google Review #104663".
I went to purchase a new iPhone as mine is running out of storage. I was told I wasn't able to get anything above the 16 due to my carrier, no matter where I bought it. I was also told 256GB would not be enough storage when I have used under 55GB in 10 years and needed the “512.” I then asked about AirPods because I was interested in purchasing new ones and the salesman didn't seem to want to help anymore as he was saying they barely have any in stock. He then tried to tell me about their credit card, saying I could buy a pair of headphones and he could "see about helping me get a phone." I politely declined and left. I made my purchase from Apple and I was able to purchase a phone above the 16.
I'm with Casey. After spending over 1$k on a PC and related products for my home office, "Best Buy Geek Squad" wouldn't come out for weeks to set it up and transfer the data for my old computer- which cost another, $400. I waited for 7 hours. My first time estimate weeks out:7:30am -7:30pm. Then the day before 7:30am-11:30am. Then the day of the appointment, "estimated time of arrival :8:22am". It's NOW 5pm. I'm a professional, I need my computer. I've been on the phone with 14 different Best Buy reps since 1pm. All of them reported the same thing: "Agent Allen" (who was supposed to come out for the service), his supervisor Sammy, their other 2 supervisors,Nick and Jake are ALL LIARS. No one has come, I've lost a days worth of work. They could not get in touch with "Allen" or any of their managers and after losing more money than I care to admit,I canceled the order. But that also means I'll be in Best Buy Williston at opening tomorrow and I'm not leaving without an entire, full refund. You messed with the wrong lady fellas. Please save yourself the time and money. Overpriced,undereducated about their own products and worst of all LIARS.
Response from Best Buy
January 08, 2026
Hello, thank you for sharing your experience with us. As a professional you rely on accuracy in communication to be able to keep your business going. We want to get this documented on our corporate servers for you. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #102352".
Facebook (https://bby.me/rutw1d)
Twitter/X (https://bby.me/oh24um)
Instagram (https://bby.me/oyufdy)