Best Buy Williston

Middling service and didn't have what I needed. One or 2 employees did ask what I was looking for, but rather than help try to find it they just pointed out a direction / general area. I ended up ordering what I was looking for through Amazon.

I have a medic alert necklace and I needed to get an extra charger. Either nobody knew what it was, cared for the importance or did not know where to look. Employees kept walking by me, maybe because I do not look like them.

I wanted a a better stereo in my truck, found one online and used the chat to schedule an install. Soonest appointment was 3 weeks out. Day of install I am super excited. Then about an hour before - I get a call. I’m told they won’t be able to handle the install because not enough time was booked. I go to the store and ask to speak with them. The tech explains that for my vehicle he thinks he needs more time than was scheduled because the install might be complicated but he is willing to try it. I get my truck to the install garage at the appointed time and leave hoping for the best. 10 minutes later I get a call. I head back over. The tech explains that the wrong parts were ordered so he can’t do the install. What he can do is order the correct parts and re schedule the install. I am really disappointed but what can I do? We procede. The next available appointment is 4 1/2 weeks out. The time comes and I am once again excited - I’ve now been waiting a couple months for this new stereo. I drop off my truck and head over to the coffee shop once again. 15 minutes later I get a call. Wrong parts can’t do the install. I head back over. The tech explains that these parts are once again not the right parts only this time he doesn’t have any options. Seems there are no appropriate install kits for my truck so all he can do is refund my money. I drive an F150. It is and has been the most sold vehicle in the United States for almost 20 years. I don’t understand. I can’t help but wonder if they are just messing with me. I defeatedly accept my refund. I have purchased so many items from there over the last 20-25 years, tvs, appliances, computers, printers, accessories for phones, computers, tvs. I have even had an install done there for a remote starter. I’ve used the geek squad for service. Never have I ever had such an experience from somewhere. This was now a couple months ago and I still think about it every day when I get in my truck and don’t have my new stereo. If you are reading this and had been considering getting something installed by them - I truly hope your experience is better than mine was. Edit: response to bb response Need assistance??! I don’t get it. The whole review is about how I needed help and then you didn’t. Document internally? What does that even mean? Contact you on social media? Why? I don’t really want anything to do with you anymore. I was a long time customer, you did me dirty and had ample time to make it right - only you didn’t.

Our sales associate Kaloum was outstanding with the level of service given. Answered all of our questions and sold us exactly the tv we needed for a non glare screen. Great experience.