We purchased a new washer & dryer, gas stove, dishwasher and microwave from Best Buy on Oct 8. The salesperson helped us set up delivery appointments, but they were cancelled and rescheduled 2 days later. On the day of the washer & dryer delivery, the delivery person wasn't able to do the install because we didn't purchase a stacking unit, which we didn't know we needed. If the salesperson bothered to ask that question, we would've had at least ONE successful appliance delivery. We received numerous phone calls and emails about rescheduled and then subsequently cancelled delivery dates. We even received a call about a delivery cancellation an hour after they were expected at our home. Giving up and getting a refund on the appliances we couldn't ever seem to get delivered was our only option. Please do yourself a favor and go somewhere else. Best Buy shared they only have FOUR appliance delivery people for the entire state, so save yourself the frustration go elsewhere.
Response from Best Buy
November 14, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also expect my installations to occur during the timeframe indicated when the order was placed. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64427685".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Was not correctly directed to the right Isle
Jennifer R
November 03, 2024
The guy that helped me get my camera was very friendly and helpful! i want to say he was Swedish? Long pony tail, blue ring, good guy!
Very helpful and friendly staff