Best Buy Williston

Online inventory is wrong. Attempted to buy online and pick up in person- but was out stock when I drove 45 minutes to pick up. Tried buying from another store (2 hours away). Called the store to see if they actually have the item in stock- after third call I was told they are NOT physically in the store, they can’t contact the store and can not transfer to me to speak with someone to confirm item is in stock before driving 2 hours to pick up. The persons online want me to buy it online and wing it. I said no. This is terrible customer service.

Sold me broken headphones and didn’t refund because it had been past 15 days

Very happy and satisfied. Customer service was amazing. Thank you!

I have been a customer of Best Buy for years and found their in-store support well above average. This is not a review of the Williston Store but rather of the national customer service line. So, what is going on with their national call center? The adventure begins. I ordered a refurbished laptop which arrived several days late. Trying to transfer data from the old to the new laptop resulted in an “out of space error.” How could this be? Easy, they had sent the wrong laptop with the wrong hard drive. The texting and calls began. A total of three cumulative hours on the phone finally resulted in a supervisor (who I did not speak with directly) authorizing a quick ship and exchange through something euphemistically called “Primary Care.” I was to be connected to them to arrange for shipment and a return label. First, I was transferred to the wrong department, next to Primary Care which, of course, is closed on the weekend. Apparently, no one including the supervisor was aware of their hours. So back to the phones to speak directly with a supervisor who I was promised would call me back in “10-15 minutes.” I never received a return call. What I was trying to avoid was the 2 hour round trip to a brick and mortar Best Buy to sort out this Best Buy Blunder. Having no choice given the immediate need to replace my computer, off I went. There I was able to return the wrong unit and order a new one, as they did not have any in the store. Oh, and BTW it is impossible to reach a store directly unless you have been given a direct line extension while at the store. You will always be routed to the call center. Plan on having some snacks, a drink, and a bucket load of patience. The odds are you will not get the help you need from a group of people who have no idea what they are doing.