Kenneth M
January 17, 2025
Went to Best Buy last night to buy a laptop. There was one sales person working in the electronics department after wait for over twenty minutes I asked a couple of other workers if the could help. They said that they could radio for help in which they did. After a additional 15 minutes of waiting I got discouraged and walked out with nothing. I am discouraged and when people say buy local it is just as easy to order online.
Not a whole lot of selection. The store is set up like a remodel is about to happen, but never got completed. I've walked out without buying anything more often than I've made purchases. Honestly, you're better off just getting things on Amazon.
Response from Best Buy
January 14, 2025
Hello, David,
Thank you for taking the time to reach out to us here on Google, and sharing your experience! We understand how important a wide selection can be, and understand how we would feel in this situation. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64677122
regards,
^Brandon
It was late morning. We were greeted OK. We did not have an experienced sales person available to help and answer questions. I'm hoping shelves are restocked soon.
Response from Best Buy
January 09, 2025
Hi Lisa,
Thanks for sharing this review with us here. I'm concerned to hear your experience didn't exactly meet expectations, and that you weren't able to get your questions answered, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64658898.
Thanks,
^Caleb
Great location and very helpful