Enviroguy C
December 06, 2024
Tried to buy a charger for a surface pro. Could not find anyone to help. Found an employee, they told me they were doing something else and would tell someone to come over. Waited, needed someone to open the display. Multiple employees just chatting with people (up staffed due to holiday season). Nobody offered to help and could not find anyone available. Most were in street clothes, didn’t know if they worked there or not. . Left a video game controller we were going to buy and left. Will not return. Will not ever advise anyone to shop there.
Response from Best Buy
December 06, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store shopping trips will be fast and efficient. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64524954".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
sadananda h
December 04, 2024
I am here today’s it was horrible experience here they don’t take care there customer customers service experience so bad I don’t know the person name but he tried like we are homeless 😡😡😡😡😡😡 but I need a iPad urgent that why I am buying from here……….
Response from Best Buy
December 04, 2024
Hi, Sadananda,
Thank you for your review and for sharing your feedback regarding your experience during your visit to one of our Best Buy stores. We truly value your business and are committed to providing excellent customer service. As a shopper myself, I definitely understand the importance of having positive interactions at every visit.
So that we can formally document your concerns on the corporate level and answer any questions you may have, please reach out to us via social media at Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X. In your message, please include your full name, phone number, and email address. Additionally, be sure to mention your Google review 64516101.
Kind regards,
^Pre
Carlos N
November 30, 2024
Made me return for pickup after waiting to be serviced two days prior. Then gave me $27 for my ipad pro instead of the supposed $110, with no receipt or letting me know this was happening. Got a notification from my credit card of the partial refund. I have to go back a third time to resolve this, I guess... savings are not worth my time. I should have just had it sent to my house, from a different store...
This is not the 1st time something like this happens
Response from Best Buy
November 30, 2024
Hi, Carlos,
Thank you for taking the time to share this review here, however, we hate to hear it is due to a negative experience. We would like to learn more about what is going on here, and offer assistance.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64497811. We look forward to hearing from you!
Regards,
^Katie
Bought a replacement iPhone charger cord. Competent sales person, normal check out .