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Best Buy Williston

4.0
(1922 reviews)
26 Cypress St
Williston, VT 05495
(802) 872-0992
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Recent Reviews

4.0
(1922 reviews)
Denise B
September 14, 2025
1 out of 5
If I could, I would definitely give this establishment 0 out of 5 stars for customer satisfaction. I ordered a refrigerator from them then was told to anticipate delivery 3 weeks later. I missed a day''s work to wait and prepare for delivery. At the last moment, I was contacted to reschedule the delivery since 'the truck couldn''t make it over the bridge.' Huh?! So I rescheduled, lost food, and had to take another day away from work to wait... And yes, believe it or not, before the designated delivery hour, another phone call with emails, saying we had to reschedule... My response this time wasn''t as polite as the first. I cancelled the entire $2000+ order, and ordered my refrigerator from their competitor, Home Depot (where customer service was exceptional). SO, get ready for a stream of headaches & inconvenience if you choose to go with this store. In my opinion, the store name is FAR from being BEST Buy. Never again.
Response from Best Buy
September 14, 2025
Hello, Thanks for sharing your experience with your recent refrigerator order. This doesn't sound like the experience we want our customers to have with their deliveries. Can you send a private message on one of our social media platforms, Facebook (https://bby.me/7wecb0), Twitter/X (https://bby.me/u5eaqh), or Instagram (https://bby.me/27td39), so we can review this further? Please mention your "Google review #43388" in your message.
valerie s
August 25, 2025
1 out of 5
Usually good service till this last time. The tech deleted most of my documents. Said they were duplicates but when I got home I found they were not and are now gone. They want me to pay to try to retrieve them. Clearly an error on their part that are not willing to resolve
Response from Best Buy
August 25, 2025
Hi Valerie, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/fae9ph), Twitter/X (https://bby.me/9q4hlx), or Instagram (https://bby.me/btrxpy). Please also include the Google Review reference number #34903. Regards, ^Caleb
Nick M
August 23, 2025
2 out of 5
Store associates will go very far out of their way to avoid you to the point of if you want to speak to an associate, you should just go to the front of the store and speak to the front door greeter.
Response from Best Buy
August 23, 2025
Hello Nick, Thanks for reaching out and providing your feedback. This is certainly not the kind of experience we want our customers to have. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/nuq93e), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 33668. Thanks, ^ Vanessa
Ronald F
August 22, 2025
5 out of 5
Gabe was excellent. He helped us decide which Apple Watch to use. And then he helped navigate gift cards.

About Best Buy Williston

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