Worst customer service I have ever experienced. After 2 failed deliveries of a fridge (with no warning or explanation and after waiting for 4h while watching the driver advancing on the map) , reaching customer service was a nightmare. It is impossible to speak to the store, after endless hours and no one ever calling back after promising to do so, an associate simply cancelled my order. After several days of trying to solve this problem, someone competent finally reordered the product without billing me since it was already paid for, and had a $100 gift card sent to us. She said to watch our mailbox for this inconspicuous envelope as sometimes they didn’t arrive, she said to make sure to call back if I didn’t have it within the next month. I never received it, customer service said they had no trace of this and there wasn’t any follow up. Needless to say, after endless hours trying to solve this (at 9 months pregnant…), I gave up.
Response from Best Buy
September 02, 2026
Hello, Anna,
Thank you for sharing your feedback with us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 217260.
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We look forward to assisting you there.
Excellent care and products
Great big space and very helpful sales associates... Will definitely return when we need what they sell 😎