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Recent Reviews
3.5(88 reviews)
April A
March 20, 2025
5 out of 5
Helpful staff. Store nicely organized.
Henry K
March 13, 2025
3 out of 5
Came down here to get an open box item. The store was a bit odd and the products were heavily used, not just open box. Not sure I’d come again.
Response from Best Buy Outlet
March 13, 2025
Hello,
Thanks for sharing your feedback with us. I can understand finding products in a condition that you weren't expecting for open-boxed items, wouldn't be welcome. I'd like to have our corporate team look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and location you visited. Please also refer to your "Google review 64922328" in your message to us.
Sincerely,
^Melissa
Moises S
March 08, 2025
1 out of 5
I hate this Best Buy Location they never have desks electronics just only refrigerators and washing machines
Response from Best Buy Outlet
March 09, 2025
Hey there, Moises,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with our inventory in-store. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64905597" and share your full name, email, and phone number.
Thanks,
^Jacob
Nigel T
March 08, 2025
1 out of 5
Bought an open box fridge. The ice maker didn’t work. Best Buy said that Samsung had to take care of it. Samsung came out and took it apart and determined that it was a Best Buy problem. Best Buy said that they would take care of it, but couldn’t schedule anyone to come out. I tried more than 10 times, and each time they said that there were no appointments available but they would escalate it and someone would call back within 24-48 hours. They said I should go into the store, so I did, and they said that they can’t help me I have to call in. Well, now it’s been over a year so there is “nothing they can do”.
Just in case someone from Best Buy reads this and thinks I’m exaggerating, here are the dates and case numbers of my most recent calls:
Sept 13, 342448373
Oct 4, 343771613
Oct 14, 344320538
Nov 1, 345439487
Nov 1, 345442159
Nov 4, supervisor 345434943
Nov 18, 346487695
Dec 2, 347612134
March 7, 353811467
Response from Best Buy Outlet
March 08, 2025
Hello, Nigel,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64903012 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian