Best Buy Auburn Outlet

Great customer service. Helpful staff loaded my TV into my car for me.

Only giving an extra star because the manager on duty helped me out with my replacement plan, but really otherwise from the moment i stepped in this store service was poor. As I walked in, there was 5 employees in eye sight. Two by some fixtures near the entrance, two in the first part of the laundry units, and one standing back in a corner semi near the registers. I went to the registers to get some help and no one was there. I stood there for a few minutes thinking one of the 5 people that I saw would either greet me, acknowledge me, or at least send someone my way to help me. Nothing. After maybe 4 mins, someone came out from a door semi-behind the registers so I thought maybe I was going to get some help; instead he just walked right by me. At this point I spoke up as he was walking by to ask if someone could help me. Not slowing down while responding, he responds “I’ll get someone,” as he continues walking without stopping at all. Finally someone helps me. At this point, I get the only real good service in which the manager on duty says they don’t typically do a service return, but said he would take care of me instead of sending me to the Federal Way Best Buy. Other than that, the service was just really sad. It’s disappointing too because I use to shop at Best Buy all the time. I still try and find reasons to come into a store. I was excited to hear this Outlet Store was opening and was thrilled to read online you can still process other stuff there too, but walking into this type of service where no one seem to want to help you; where you’re more a “bother” than a customer, that’s really disappointing.

Mostly just appliances like microwaves and refrigerators. Still has some cool stuff for decent prices like the Phillips Hue Hub for 60 bucks instead of 120

Muy amable