Best Buy Bellevue

Reasonable selection, good service.

I arrived to do an in-store pickup for the convenience. The two lines up front were for checkout and store pickup, so I got into the store pick-up one. I was the only one in it. I stood there for five minutes while there were 3 (one armed guard) people at the front, 4 over by the computers, and 2 behind the counter. When the workers behind the counter saw me, I thought they'd help. Instead, they looked at me, carried on their conversation, and slowly walked away. The 4 workers standing in a circle talking over in the closest department saw me standing in the pick-up line but looked away once they saw me looking at them. I had to wave my arms at the asset protection worker to get attention, but no one came over until I entered the checkout line. Why do y'all have so many workers unwilling to help? The store has zero customers. Why do y'all have two lines at the front if the pickup line is not being used? I will not return and buy what I need from Amazon.

store has the worst customer service and I will not shop here again ! The two managers are not helpful at all. They give a hard time when trying to return a defective product without a receipt. I asked them to lookup my purchase and they could not find a record. I asked to escalate my concern and was told the managers were the highest level. I asked for the name of the district or regional managers contact info and was refused the information. Most businesses have an escalation path but the 2 managers refused to disclose that information. There is much more to the story but I need to speak to a higher level. I will never purchase any more products from Best Buy anywhere….but rather give my business to COSTCO, they have optimal customer service with an excellent return policy.

One of the employees was helping me, he was very nice, but had to go do something else. So another worker helped me with checking out, but I think he took extra $10 of my money. I paid in cash, gave him 310, he started counting, said he needs to double count, went somewhere with the money, came back and said that I have a remaining balance and I gave him only 300. So, I gave extra $10, but after coming home checked all my cash and noticed that I spent 320 instead of 310.....On the phone they said I need to come back to check the register but I live too far so $10 are not worth it.