Best Buy Bellevue

I don't know why I continue to go to this store. The customer service is absolutely terrible. They have plenty of staff, but none of the employees will come and help you. When I tried to engage with an employee to ask for help, the employee told me that he was headed to his break and he would tell someone to come assist me. The help never came, and I just decided to purchase it elsewhere. If you have to go to Best Buy, remember that you'll need to be self-sufficient and don't ask the employees any questions.

Last week, I purchased an Oura ring through their website and picked it up at the local Best Buy. Oura and Best Buy’s partnership policies state that I can do an exchange at the Best Buy store. I go back in to do an exchange and was helped by a younger man. I explained that I would like to exchange my ring for a smaller size. I see him speaking to someone else before coming back to me, hitting a few buttons as he says nothing, and then leads me to pick out a different size. Back at the register, I ask him to confirm this is an exchange. He tells me that he returned the ring completely, and to the get the smaller size, I must buy it from Best Buy. I reiterated that I wanted an exchange, not a a return, so I could keep the price incentives from purchasing directly through Oura. At this point, the person walked away to find someone else. The other person tried to void the cancellation to do the exchange, but they were unsuccessful. They told me that my only option now was to get the Best Buy credit card for the 10% off. I walked out with a return receipt and without my Oura ring. Please, train your customer service team on basic customer service. This would’ve been 50% less frustrating and possibly completely avoidable if the person communicated with us instead of tapping silently.

This store was extremely unorganized and unprofessional, me along with my three other friends walked into purchase ps5 controllers. We were greeted at the door and asked where they kept their controllers. as we were at the very unorganized controller section, two employees stayed within a foot of one of us at all times. this was an extremely uncomfortable. My main problem with the store was the unprofessionalism when asked if they could price check two things. The employees scoffed in my face and said we will fix it.(I’ll be going in tomorrow to see if they fixed it since I know I could’ve fixed it in two seconds and I don’t even work there.) And to add on the store is extremely empty with many empty shelves, as well as little to no signage on what is where. I only go in about once every few months and each time I go in it’s never the same, and I’m forced to ask where things are. looks to be that the employees would rather stand around to try and play hero then actually work and make the store some money. I understand there’s a concern of stealing, but isn’t that what they have a security guard for? The store was ridiculous and I hope nobody spends their money here.

My favorite store, and employees are really friendly