Bait-and-switch pricing. Three confirmed orders, three cancellations, three price increases.
I ordered a monitor at $1,349. Received email confirmation. Best Buy cancelled, claiming “fraud.” No explanation, no opportunity to verify.
After cancellation, the price jumped to $1,499. I reordered—this time with a customer service rep on the phone who confirmed my order. Received confirmation. Cancelled again.
Price then jumped to $1,819. Ordered again, confirmed again, cancelled again.
Total price increase: $470 (35%). Every cancellation was followed by an immediate price hike. A human representative directly confirmed one of these orders, so this wasn’t just an automated system glitch.
I have confirmation emails, cancellation notices, and records of my customer service interactions. I’ve filed complaints with the BBB and state Attorney General.
If your order gets cancelled for “fraud” and the price conveniently increases afterward, you’re not alone.
The dude that helped me was awesome he was very nice and knew what he was talking about
Worst in door customer service ever. Stay away
Response from Best Buy
January 02, 2026
Hello, thank you for sharing your thoughts with us here. Can you please reach out to us on Facebook (https://bby.me/gl889c), Twitter/X (https://bby.me/b0ev15), or Instagram (https://bby.me/0st7ow) with more information about your experience? Please begin your message with "This is regarding my Google Review #99546".
Corporate big box electronics. Nothing outstanding...
Response from Best Buy
January 02, 2026
Hey, Sam,
Thank you for reaching out here to share this review. We hate to hear your recent store visits may have been negative ones, and would like to see if we can help.
To get started, please send us a message on Facebook (https://bby.me/xj9xul), Twitter/X (https://bby.me/riynp7), or Instagram (https://bby.me/748c53). Please also include a note stating you are reaching out from a Google review by including this reference number: #99262. We look forward to hearing from you!