I was SCAMMED by the "service" team.
I've been shopping the Northgate store on and off for 20 years.
They could not care less about my business.
The General Manager "quoted" company policy to refuse my return request. However, multiple Customer Service Agents informed me that I was due a partial refund .... per company policy.
This store is sketchy and untrustworthy.
They have a chance to keep my business, but I doubt they care.
They had exactly what I wanted and there was enough staff to answer questions if needed.
They have heaps of products in the store but if you find something to buy they don't have it in stock.
Response from Best Buy
August 23, 2025
Good Evening, David.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#33831" for reference. You can find us here:
Twitter(X):
https://bby.me/6i9qla
Facebook:
https://bby.me/f8x4sw
Instagram:
https://bby.me/r5vaph
Kind Regards,
^Trey
Hey Geek Squad before you charge a installation fee why don't you verify what you're installing and if what you're installing is the correct phone screen protector before removing my previous one and wasting people's time to leave with no screen protector when I did have one on that you made me remove.
Response from Best Buy
August 21, 2025
Hello.
Thank you for reaching out about your failed screen replacement in store. I can understand that having a screen protector replacement fail can be difficult. Please reach out to us on any of our Social Media Profiles below with Review 32888 for us to support you.
Facebook (https://bby.me/ar83ui), Twitter/X (https://bby.me/crarjq), Instagram (https://bby.me/acaw7u)
Sincerely,
^ Tommy