Great inventory had everything I needed, except customer service.
Went in made sure it wasn't during a rush, no one checked or offered to help with anything and when I went and asked for help "I'll be right with you onece I am done helping another customer" they I assumed finished and rushed back to the middle of the store to continue a conversation with another employee, I as a few more customers walked by them both neither offered any help to them either, and still standing there they finished there conversation and then they proceeded to walk in circles aimlessly. I thanked them for their service as I walked out.
Response from Best Buy
February 15, 2026
Hey there.
We always want to provide our customers with friendly and efficient customer service. If you still have questions, our team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Also, please mention your review #117485 when reaching out to us.
Fatima K
February 13, 2026
Went to Best Buy. Both Kevin’s and Dominque were extremely helpful at Geek Squad. One of the best service I’ve had. Both Kevin’s helped me out with my PC that I just bought that was causing issues. And Dominque helped me out with a transaction that was being a pain. You feel welcome, my experience were those 3 individuals. I can say amazing things about them. I hope the rest of the team for geek squad and Best Buy treats their customers as well as they do! :)
I went in to get a disk to back up my iPhone. The guy was very nice but gave me the wrong adapter to make it work on my phone. When I got home the adapter doesn’t fit! So I called the store and found out you can’t talk to anyone at the store which is absurd. So the guy might make the same mistake again with someone for that reason. I would never shop at this store again.
Johnny T
February 08, 2026
I had a wonderful experience with Henry at the Bellevue Best Buy Geek Squad. He was incredibly attentive, knowledgeable, and extremely patient. Thank you, Henry. You were my life saver!!