This Best Buy is exhilarating.
I was in here today, July 19, to buy an Xbox Series X and controller. I was with my family looking at the Lenovo Legion display when a store employee came barreling through with a cart. It was close to closing time and I assume he was in a rush. My family wasn’t paying attention so I went to step out of his way. This guy didn’t change speed and nearly ran through me, having clearly seen me, didn’t say a word and instead gave us a dirty look. He gave me another angry glance as we were walking out.
I put down the items I was going to buy and walked out immediately, I refuse to be a customer at a place that would treat my family and I like that.
Response from Best Buy
July 20, 2025
Hello!
We are fully committed to providing friendly and professional support in stores. In a situation like the one you have described, I would also be reaching out. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review ##18099 in your message. You can find us here:
Facebook (https://bby.me/ncoewp), Twitter/X (https://bby.me/i34gb1),
Instagram (https://bby.me/qtw15k).
We hope to hear from you soon!
Sincere regards,
^Ryan
Great helped me with the door while I was on crutches
It’s a best buy. It’s fine. Not much reason to go anymore without the physical movies. Video game section looked a little picked through like a thrift store on payday.
Response from Best Buy
July 18, 2025
Hello Cary,
Thanks for reaching out and providing your feedback. Physical movies were a big part of my life as well, so I can understand how you feel about the changes. We love getting feedback from our customer because your voices matter! I would love the document your feedback if you wouldn't mind. Can you contact us through social media? You can find us at a Social Media platform listed below and reference Google Review #17145. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. I look forward to hearing from you!
Facebook (https://bby.me/c1uynl)
Twitter/X (https://bby.me/umhfj2)
Instagram (https://bby.me/1owa37)
Google Review #17145
Thanks,
^Ezra