I was sold 2 Sonos speakers and a pair of wall mounts. Told that if I didn't need the wall mount I could return it. I lost a week to an injury (I was hospitalized) before I could set up the speakers. Didn't need the wall mounts. Tried to return the set - unopened. I went into the store 1 day after the exchange window, which I found out to my surprise was just 15 days! The store manager said she didn't care if I was hospitalized - "If I let you return it late, then I have to do it for everyone". The manager has no discretion? What nonsense. We just spent over $10,000 at Best Buy last summer on a media room. That's how they treat customers? I won't go back if I can find an alternative.
Response from Best Buy
February 07, 2026
Hello Jeff,
We can see why you’d be upset not being able to make a return because of your circumstance. Your feedback matters, and we want to make sure it’s fully documented and see if we can help you with this in any way. Please connect with a representative directly, by reaching out through one of our social media channels listed below and include your Google Review #114068 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/9zg821)
• Twitter/X (https://bby.me/sewgxf)
• Instagram (https://bby.me/gg89x3)
Madison T
February 04, 2026
help phone number is AI & not helpful. appointment scheduled but help line hangs up on you after long hold time. transferred many times to a dead end. window scheduled time is before retail store opens.
Response from Best Buy
February 05, 2026
Hi, Madison,
Thank you for sharing your review. We would like to follow up with you to learn more about your experience with calling in, and we would be happy to double-check that appointment for you.
Please send us a private message on Facebook (https://bby.me/p98mcq), Twitter/X (https://bby.me/el0rmk), or Instagram (https://bby.me/n7c5mf). Please be sure to mention your Google review number, which is 113094.
Здесь работает Влад, профессионал! Рекомендую всем русскоговорящим, очень помог
Charles O
January 30, 2026
I’ve had three outstanding experiences with Henry at the Bellevue store. He is bright, extremely good at customer service and has addressed my tech/laptop problems very well. Highly recommend him.