Best Buy Bellevue

I went to this best buy to buy an ssd drive for my computer. When i got home it was not in the box. I called the store and they told me to take it back with the receipt and they would help me out. When i got there the employee i talked to told me that i had to call the best buy service number to open a fraud case. I did so on my way home and they told me they couldnt help me and the store needed to handle it. I explained that the store told me they couldnt handle it and now i have to wait 24 hours until i can even begin the refund process which i havent even been guaranteed. I am incredibly unhappy and as it stands i have just paid 300 dollars for cardboard and excuses. This is unacceptable for a company handling expensive electronics and i will not be shopping here again.

The website indicated that the store nearby had just one phone in stock that would work for my wireless AT&T plan. So I ordered it. What I was sold was not the AT&T version, but the Verizon version. Transaction completed with a smile! Only after I examined all labeling did I turn around and ask some questions. There was no phone in stock. Wasted my time

About a week ago I needed a new phone as my old one broke down, Alex was the person who helped me with my getting my new Samsung . I just wanted to say that he went above and beyond of what was required of him. He walked me through things I needed to know in order to get the phone connected, cleaned out my old phone's charging port. I came into the store technologically challenged and frustrated, and I ended up leaving a really happy customer. I'm grateful to Alex for his excellence in customer service.

The employee sits on the phone theory chatting it up with whomever. When insisted for assistance they rushed me because I asked for assistance while she were laughing at whatever she was looking at. The neglect no real help.