Best Buy Bellevue

Please let people call the individual stores rather than have a general customer service line. I had called the customer line about a dyson vacuum that I had seen on sale in my local store because I could not find the same product for the same price online. Had a very unhelpful individual who told me he found the product, but for nearly twice the sale price I recalled seeing. He sent me an invoice for that higher sale price, saying I would love it and it was worth the price. I paid for it, thinking I missed the sale price, and asked to pick it up in store. Once I got to the store, I decided to see if I could find the vacuums just to double check the price. In store, I was the price was nearly $200 less than what I had just paid two hours prior. I went to customer service and they apologized about that confusion, returning the original purchase and charging me the lower price. The representatives in the store were very kind and personable, but the phone line was absolutely terrible. The review reflects only the in store experience

Had the worse shopping experience in my life in this store. Stayed in line for 4 hours since 6 am to buy Pokemon cards for my daughter’s birthday. Got pulled aside by the manager accusing us cutting the line without any chance to explain or what so ever. Highly suspect the guy after us is a friend of the manager or even an employee of the store given how he interacts with the manager and the other employees. And the stock of Pokemon Card is low. You guess why they are doing this.

Super helpful staff!

Average Best Buy