Best Buy Bellevue

Last year I bought a Dyson v15 detect vaccum from this store. Since last 2 weeks, the unit turns on, runs for about 5 seconds and then shuts off. We were planning to send it to Dyson, coincidentally I was here with my wife a day ago to get a Meta Quest 3 and she asked about the Dyson. Folks at customer support told her to bring it in and she could either get a new unit or store credit as the unit is still under warranty. Today, when I go in with original packaging to customer service, the guy printed me a duplicate copy of the receipt and asked me to directly send it to Dyson. What sort of customer care is this? Why ask me to come in and then say no when I bring the machine in? ( the machine has no damage, in original packaging, with all original attachments, except it wont keep running ) If the customer service is no different than Amazon, I ‘d rather buy from Amazon going forward. I have trusted the BestBuy brand for years, but this behavior is unacceptable. If you cant do it, say that the first time, when they come back with the product.

Staff is like pathetic…they are so rude like they dont want attain the customer i think so…and the AT&T guys in the stores like so disgusting…really disappointed…Bellevue best buy its like garbage

I walked in for a specific c-to-c cable to test on my sandisk ssd drive. I could not find it online anywhere else (not even on the best buy website) the night before. The only ones online were not going to arrive in a timely manner. I needed to retrieve backed up data urgently that day. Kevin is a star. He loaned me a few c to c cables until we found one that worked. He was patient and nice enough to provide all the hardware (another ssd drive) that I needed to help me troubleshoot. Thank you, Kevin. Keep up the great work!

The customer service was very poor and the manager's behavior was like that of a child. They didn't behave maturely at all. Never get back. I cancelled my membership as well.