Best Buy Bellevue

I would not recommend purchasing the 2-Year Mobile Geek Squad Protection Complete. Please think twice before spending $350 on this plan. My experience has been frustrating, disappointing, and a complete waste of money. I am extremely disappointed with this experience. I purchased a Samsung Galaxy S26 Ultra along with the 2-Year Mobile Geek Squad Protection Completeand paid $350 because it advertises comprehensive coverage, including loss, theft, accidental damage, and mechanical failure. When I recently lost my phone, I expected the premium protection plan I paid for to work. Instead, I spent hours being transferred from one Geek Squad representative to another because none of them seemed to know this protection plan even existed or how to process a claim. I also tried the online chat, but the representatives there were just as confused. I then visited my local Best Buy store. I truly appreciate the store employee who sincerely tried to help me. He even called Geek Squad on my behalf, but unfortunately, the phone support team still couldn't figure out the plan or provide any meaningful assistance. I paid $350 for this protection plan, yet when I actually needed to use it, no one knew how it worked. That is completely unacceptable for a premium protection plan. At this point, I honestly feel misled. A protection plan is only valuable if the company can honor it when a customer needs it most.

Can't call the store directly. At this point you might as well use amazon

Employees are helpful. Manager- not so much. Ordered an irem online and when I opened it there was a different item inside. App and website all say to go to a location for help. Manager says otherwise. Abysmal customer service.

Excelente servicio me ayudaron con lo que necesitaba y al final llevé lo que quería gracias muy amables