Best Buy Bellevue

Overall, my experience at this Best Buy location was fine, but I was very uncomfortable with the way one employee approached us. We came in simply to look at headphones. After helping us with the headphones, the employee suddenly asked which mobile carrier we use. When we said T-Mobile, he immediately started pushing us to switch to AT&T and asked for our IDs. The whole interaction felt very aggressive and uncomfortable. I understand that employees may be expected to promote other services, but I think the customer should first be asked whether they are interested in hearing about those options before being asked for personal information like an ID. A simple, respectful approach would have made a huge difference. I hope Best Buy provides better training and supervision for employees in these sales roles. Unfortunately, experiences like this make me hesitant to approach employees with questions in the future because I don’t want a simple product question to turn into an aggressive sales pitch. The store itself was otherwise fine, so I hope this is something management can address.

Clean, large, great selection, lots of parking.

I ordered an open box computer and went to pick it up and and the box said no power adapter. Nowhere in the product page did it say it didn't come with one. The power adapter is an essential component. I was a Best Buy Elite customer for years. This is the last time I buy from them.

I went to this Best Buy for the first time and I wanted to give a huge thank you to Miles (or Myles?) in the Home Theater department. He was extremely helpful and patient in answering my questions and it was really nice to speak to someone who didn’t talk down to me or treat me like I was an oddball with all my questions. He spoke to me with respect and courtesy. Thank You Miles!