The website indicated that the store nearby had just one phone in stock that would work for my wireless AT&T plan. So I ordered it. What I was sold was not the AT&T version, but the Verizon version. Transaction completed with a smile! Only after I examined all labeling did I turn around and ask some questions. There was no phone in stock. Wasted my time
About a week ago I needed a new phone as my old one broke down, Alex was the person who helped me with my getting my new Samsung . I just wanted to say that he went above and beyond of what was required of him. He walked me through things I needed to know in order to get the phone connected, cleaned out my old phone's charging port. I came into the store technologically challenged and frustrated, and I ended up leaving a really happy customer. I'm grateful to Alex for his excellence in customer service.
The employee sits on the phone theory chatting it up with whomever. When insisted for assistance they rushed me because I asked for assistance while she were laughing at whatever she was looking at. The neglect no real help.
Response from Best Buy
June 04, 2026
Hello, Heller,
Thank you for taking time out of your day to share your feedback. Receiving assistance at Best Buy should be simple, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/Om8sd1), Twitter/X (https://bby.me/tF7kAm), or Instagram (https://bby.me/G5Sc17). Please reference Google Review, #160749.
Oluwasesan O
June 03, 2026
Experienced and diligent salesmen. Helped, explained and practically assisted in getting the right product we needed.