Michael in TV sales is great. Very helpful and fair.
Colleen R
February 27, 2026
Attention esp Printer Shoppers! This is just for people who don't know, like I didn't, that Best Buy has a 2 week return policy. I paid for geek squad coverage which allowed me to exchange the printer (because they don’t repair printers), past two weeks, but that exchange "used" the 4 year standard geek squad protection policy and if I wanted the newly exchanged printer covered, I pay another $77. Not worth it. Do NOT buy geek squad for printers. Just return before 2 weeks, if needed. Beyond the two weeks, you need to contact manufacturer. The staff was very helpful and explained the situation, which I appreciated. Will have to think twice about buying products from them.
Response from Best Buy
February 28, 2026
Hi Colleen,
Thank you for your review. While we're pleased to learn we were able to assist you with your printer concerns, we completely understand how challenging it is when an item doesn't perform as expected.
We'd love to chat with you to be sure you have all the details regarding your exchange and address any additional questions or concerns you may have. Feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 122846.
Preordered an item weeks ago and went by the store today only to be told they didn’t have it. The last email I received said it was confirm for today. If I had received communications that it was delayed I would’ve made other arrangements, but now it is sold out everywhere. Poor communication! Don’t preorder anything here as it is not guaranteed or reliable…
Response from Best Buy
February 27, 2026
Hello,
Having pre-order issues is frustrating. Allow us to see what is possible. Please connect with us on social media links. Mention review # 122782.
Facebook (https://bby.me/q5l82o)
Twitter/X (https://bby.me/th3p1k)
Instagram (https://bby.me/jt4dnj)
I had a great experience at Best Buy! The store was clean, organized, and easy to shop. The staff was super helpful without being pushy — they answered all my questions and made sure I found exactly what I needed.
Checkout was fast and smooth, and they even helped explain the warranty options clearly. It’s always nice to shop somewhere that has knowledgeable employees and excellent customer service.
Definitely my go-to place for electronics and tech accessories. Highly recommend!