Best Buy Bellevue

Vlad was great at helping my husband find the right laptop! Very kind and professional.

No one greeted or acknowledged us while we were waiting. There were several people waiting and no clear line or indicator of who had been helped or was still waiting to be helped. The staff were working with customers but it would have been nice to at least be acknowledged and that we would be helped in such and such time. But there was none of that. Once we were helped the staff was helpful and we got what we needed.

This was my first and more then likely my last time there. I ordered something I had to pick up with a couple other things. I get my item ( that was all good) then go try and get a case for it. I ask for help dude looks up the phone not the case for it and tells me to go get it online cause out of the hundred of cases they don't have mine. Then I try and get a dongle. 20 minutes I look for someone to point me in the right direction. No lie 20 minutes before I walked out. 1 employee helping people and like 4 in the back watching a guy clingwrap a box.

DO NOT GO HERE FOR COMPUTER REPAIRS! I dropped off my desktop for a hardware issue, something that did not need any access on the computer. I get it back (after 5+ days of them poking it, unsure what the issue is) and it's evident that they bypassed my login password and tampered with my programs. Best Buy's Customer Service line REFUSES to provide a phone number or transfer my call to the store to talk to the manager and get an explanation. I've now had to spend the next couple hours changing passwords for my own safety and hope that my private information hasn't been stolen.