Excelentes atención, te apoyan a encontrar lo que necesites y te dan la mejor información, se interesan en tus dudas, muy bien
Easy parking, looks like they're remodeling? Store felt very empty.
Lots of employees ready to help
Excelente atención, te dan información muy completa y se interesan en tus inquietudes y resuelven tus dudas
I went to this best buy to buy an ssd drive for my computer. When i got home it was not in the box. I called the store and they told me to take it back with the receipt and they would help me out. When i got there the employee i talked to told me that i had to call the best buy service number to open a fraud case. I did so on my way home and they told me they couldnt help me and the store needed to handle it. I explained that the store told me they couldnt handle it and now i have to wait 24 hours until i can even begin the refund process which i havent even been guaranteed. I am incredibly unhappy and as it stands i have just paid 300 dollars for cardboard and excuses. This is unacceptable for a company handling expensive electronics and i will not be shopping here again.
Response from Best Buy
June 12, 2026
Hello,
Thanks for taking the time to let us know about your experience. It's unfortunate that that happened. We understand your concerns with the box being empty. We would like to take a closer look into this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 171874 in your message to us.
X: https://bby.me/T1Hemt
Facebook: https://bby.me/nQiVUh
Instagram: https://bby.me/shaYuV