Best Buy Bellevue

I ordered an open box computer and went to pick it up and and the box said no power adapter. Nowhere in the product page did it say it didn't come with one. The power adapter is an essential component. I was a Best Buy Elite customer for years. This is the last time I buy from them.

I went to this Best Buy for the first time and I wanted to give a huge thank you to Miles (or Myles?) in the Home Theater department. He was extremely helpful and patient in answering my questions and it was really nice to speak to someone who didn’t talk down to me or treat me like I was an oddball with all my questions. He spoke to me with respect and courtesy. Thank You Miles!

I don't typically leave reviews, but I really do think the team went above and beyond. A month ago, I made an appointment at Geek Squad to get my laptop I bought at Best Buy checked out. The representative that helped me was very kind and professional. The laptop issue seemed to be a more difficult one, but they were still kind enough to try to fix it. The issue was fixed, but unfortunately it seemed to have impacted the laptop to turn on. I came back to the store to share about this after I realized, the team was very professional. Immediately the representatives that addressed the situation ensured I was taken care of and the laptop was fixed. I had to talk to multiple representatives actually throughout this process, and for pick up. They were all very responsive and professional. I definitely feel like the situation that could have turned another way, it was definitely remedied. As a customer, I feel well taken care of and grateful for their attention in fixing the situation, and customer service (including the first representative!). 5 stars:) Thank you to the entire team that helped and for all their hard work and professionalism.

No one around to help me find something. Finely found it but at check out I was made to stand there for awhile even though there was no one up there. When I was checking out the person was nice and friendly.