Do not use Best Buy’s installation service for Thermador appliances. We bought a 36” Thermador fridge, and installing this type of heavy built-in refrigerator involves many important steps. The installers only did the absolute basics. When I pointed out that the fridge was not pushed fully into place, they insisted it was and told me, “If you’re not satisfied, contact Best Buy.” Their attitude was very rude and dismissive.
Later, I checked the installation manual myself and found that they never secured the rear anti-tip metal bracket to the wall studs, and they also failed to secure the outside of the fridge to the surrounding cabinetry. These are serious safety issues for a built-in refrigerator of this size and weight.
In the end, we had to hire someone else to redo the installation properly. Very disappointing experience.
The place is clean. The customer service is decent. I was there looking for soundcore speakers trying to compare prices with Costco but I didn’t see any.
Response from Best Buy
May 13, 2026
Hey,
Thank you for reviewing your recent visit. Glad to hear that you had a good experience. To further discuss that experience. Please mention review #151806 when connecting on a social media link.
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All staff are very amiable
Shout out to Edwin. He was so lovely over the phone and made sure to find the info I needed about the E waste Recycling program. He deserves recognition for his excellent customer service.