Latera S
November 13, 2026
Amazing staff. The Geek Squad team is exceptional!
Christine J
November 08, 2026
I bought an Asus Zenbook in July with the three year warranty. I just had an issue with the space bar not working correctly. The first time I went to Geek Squad the person took off the key and put it back on. It worked a little better. I went back a second time and then they told me the key was bent-obviously because it was taken off. So they sent in my laptop to get fixed. I got a notice saying the keyboard could not be fixed so they would give me a credit. I called and asked if I could just get the same laptop. And the person said yes, they would do a swap. When I got to Geek Squad in Bellevue, the manager Kevin said my laptop went up in price from when I bought it. So now, I would owe money since my credit doesn't cover it. So I have no laptop and am waiting on my laptop to go on sale! What a trainwreck that Geek Squad is.
Response from Best Buy
November 08, 2026
Hi, Christine,
Thank you for sharing your experience. It's disappointing to hear the repair and replacement process did not go as expected and that you were left without a laptop while waiting for a replacement option. Your feedback regarding the service and communication from the Geek Squad is appreciated.
Please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
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Twitter/X: @BestBuySupport
Please mention the phrase “Google review #252130” when reaching out on social media.
Ample Parking. Helpful staff. I was looking for an all in one Printer that handles 11x17 printing. Selection was somewhat limited. That's understandable since most folks are not interested in that.
We struggle when we try to park in handicap parking 🅿️ they need more space plus when we go inside they don’t have cart 🛒 the guy work in meta we give him ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ very professional and understand