Best Buy Bellevue

Be EXTREMELY cautious when purchasing open box items. I bought a $900 LG UltraGear Monitor that was supposed to be in excellent condition. When I opened it up at home, it was missing the base part of the stand, the power cord and all display cords. My husband and I brought it back after getting little to no help from calling Best Buy and being told there is no direct line to the store. The first manager we spoke with admitted that this is a very common issue and he has purchased open box TVs that were missing the power cord as well. Not sure why he would say that as if this was acceptable. If I paid $900 for a monitor I expect at least the full stand and power cord to be in the box. Thanks goodness a very helpful man from that section helped us and let us take a look at the other open box one in good condition which had everything in it since there were no brand new boxes of the same monitor. I’ve always trusted Best Buy as my family has purchased items from their stores for decades. so this was extremely disappointing for me.

Clean well appointed store with helpful knowledgeable staff. My go to for electronics.

They had a very large selection of laptops from multiple different manufacturers, alongside dedicated Apple and Chromebook displays. Alongside a sizable selection of pre-built gaming PCs and Gaming Laptops. They also had easily findable bathrooms which didn't need a key or pass code to be unlocked. The store was very large and seemed to have a sizable selction of TV's, washing machines, monitors, USB accessories and other Tech devices. I will say parking was odd. They have a parking garage right next to the building, but its entrances are a little too narrow for my liking, and the whole arrangement is cramped. Still, it was overall a good experience. Staff came over several times to offer to help me look for things. I declined as I was just there to browse, but it was still a nice gesture.

The lack of knowledge about products is stunning. But it's even worse than that. I drove a long way to check out cameras. None of them would turn on. I asked for help but it took a while for someone to saunter over. When I asked if there's a master switch of some kind to enable electricity to turn the cameras on, someone took another 10 minutes to find a manager. Manager. When I asked the manager the same question I got this answer: "They're working on electricity and breakers and stuff." All the people looking at cameras were, like me, dumbfounded by the answer. By the way, all the displays of other items were working. But that's not the point. The point is if there's an electrical problem, you fix this at night. Between high prices, lackluster employees, and little knowledge of the products themselves, that ends my shopping at Best Buy. These big box bros need a rude wake up call. Ridiculous.