Best Buy Bellevue

I bought a monitor, gaming mouse, keyboard accessories, and a few miscellaneous desktop accessories from Drew! He was such a helpful salesman I had wanted to make a few big purchases and feel comfortable about what I was buying. I’ll never underestimate working with Drew because he was knowledgeable, showed good personal interest, and wasn’t “salesman pushy” at all. I would definitely want to buy from him again and he made my shopping experience awesome! I felt like I understood what I was getting and understood the pricing and the products in comparison to the market. He didn’t rush me and let me ask all my questions. Thanks!

I bought an HP AI Laptop for the location that a saleswoman “highly” recommended over the laptop I actually came to purchase. She insisted it was a better option. She sounded confident and knowledgeable about the option so I proceeded to purchase it. I’ve literally used this laptop less than 10 times with little to no files on it at all and it has blue screened and I’ve since not been able to boot it back up. The laptop only costs 1k. Today I brought it to Geek squad at the same location and was quoted 289$ to fix it. I refused the service. In hindsight I should have gotten the warranty… but lesson learned. Don’t trust Best Buy employees. Stick to your own research and knowledge.

Bought an item that was supposed to be ready in 1hr. 3 days later and after calling. They told me it was gonna be ready the next day. Went to the store and no one was really helpful. Ended up canceling my order.

I have 2 items 1 week out of the return window. Asking for store credit, the store manager refused to provide store credit. None of the items has box opened. They're not big or expensive. Felt very frustrated for such simple request. Will not step into another bestbuy again