Xarmina H
September 06, 2026
They sold me a broken tv and then refused to return in. Blamed it on me. Extremely unhelpful. There was no physical damage.
Michelle
September 05, 2026
Terrible customer service. Husband bought me a monitor but then we returned it because we got a better one from them. Well when we got home to set up the new one it didn’t even WORK. So we came back & returned it. He went back to get my old monitor that he literally just returned but they tried to tell him to pay an extra $4. One of the workers was like it’s just $4. Why we going to pay an extra $4 when we just purchased something that doesn’t even work. I don’t care that it’s ONLY $4 but we wouldn’t be back if you didn’t sell a broken one to begin with. Customer service needs to do better.
Response from Best Buy
September 06, 2026
Hello Iko,
Thank you for sharing your experience. We can see why you’d be upset. We understand your frustration after purchasing a replacement monitor from us, discovering that it did not work, and then being asked to pay an additional amount to get your original monitor back. We can appreciate how disappointing it is to return because of a defective product and then feel that the resolution process did not meet your expectations. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #218776 privately.
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Peter P
September 04, 2026
I bought a monitor, gaming mouse, keyboard accessories, and a few miscellaneous desktop accessories from Drew! He was such a helpful salesman I had wanted to make a few big purchases and feel comfortable about what I was buying. I’ll never underestimate working with Drew because he was knowledgeable, showed good personal interest, and wasn’t “salesman pushy” at all. I would definitely want to buy from him again and he made my shopping experience awesome!
I felt like I understood what I was getting and understood the pricing and the products in comparison to the market. He didn’t rush me and let me ask all my questions.
Thanks!
I bought an HP AI Laptop for the location that a saleswoman “highly” recommended over the laptop I actually came to purchase. She insisted it was a better option. She sounded confident and knowledgeable about the option so I proceeded to purchase it. I’ve literally used this laptop less than 10 times with little to no files on it at all and it has blue screened and I’ve since not been able to boot it back up. The laptop only costs 1k. Today I brought it to Geek squad at the same location and was quoted 289$ to fix it. I refused the service.
In hindsight I should have gotten the warranty… but lesson learned. Don’t trust Best Buy employees. Stick to your own research and knowledge.