Best Buy Bellevue

If you value your time, do not use the in-store pickup or delivery services at this location. I ordered a TV online for in-store pickup. When I arrived, I realized the box was too large for my vehicle and needed to change it to home delivery. What should have been a simple, routine modification turned into a chaotic, 2-hour ordeal of pure incompetence. Instead of helping, the staff repeatedly bounced me back and forth like a ping-pong ball between the TV section and the front Customer Service desk. Nobody knew how to handle a basic order change. I was finally told I had to cancel the order entirely to switch it to delivery, and then was forced to sit around and wait for 40 minutes for "the system to update"—only to later find out the process could have been done instantly. Because of their staff giving completely false information, my delivery got pushed out a full week. That delivery day was supposed to be today. Instead of getting my TV, I just received an email stating that my delivery is now delayed

Bought a cell phone case and it didn't fit even though labeled for my new cell phone version. Went right back inside and exchanged for another (same brand). But oddly though labeled for my phone that one didn't fit either. So I had to go back again and this time customer service helped me find a case making sure my new phone fit inside before I left the store for a 3rd time. They were very cool about it!

Extremely helpful and great staff.

Friendly and knowledgeable staff, new layout fits a large selection of electronics and everything around it.