Employees are helpful. Manager- not so much. Ordered an irem online and when I opened it there was a different item inside. App and website all say to go to a location for help. Manager says otherwise. Abysmal customer service.
Excelente servicio me ayudaron con lo que necesitaba y al final llevé lo que quería gracias muy amables
The employees would rather chit-chat than assist with the long line at checkout. Overpriced
Response from Best Buy
July 02, 2026
Hello, Navap,
We understand that not getting support while you are in the checkout line may be difficult. We would be glad to notate your concerns with the lack of support at the Bellevue, WA Best Buy location if you would like to reach out to us on any of our social media profiles below with review 181228.
Facebook (https://bby.me/eBYzEN)
X (https://bby.me/yUo60f)
Instagram (https://bby.me/x6YW5B)
If you value your time, do not use the in-store pickup or delivery services at this location. I ordered a TV online for in-store pickup. When I arrived, I realized the box was too large for my vehicle and needed to change it to home delivery.
What should have been a simple, routine modification turned into a chaotic, 2-hour ordeal of pure incompetence.
Instead of helping, the staff repeatedly bounced me back and forth like a ping-pong ball between the TV section and the front Customer Service desk. Nobody knew how to handle a basic order change. I was finally told I had to cancel the order entirely to switch it to delivery, and then was forced to sit around and wait for 40 minutes for "the system to update"—only to later find out the process could have been done instantly.
Because of their staff giving completely false information, my delivery got pushed out a full week. That delivery day was supposed to be today. Instead of getting my TV, I just received an email stating that my delivery is now delayed