Best Buy Bellevue

I’m so disappointed in this store and had such high hope with the excellent services I received in the issaquah location. Today I went to buy a full set up for PC gaming, issaquah did not have the PC in stock but they checked other locations for me and it said Bellevue had it in stock plus the monitor as well. When I arrived the person at the door was great so I assumed the rest would go smoothly, NO. When I got to the section it took like 30 minutes for someone to even get to me for help, ok no biggie it’s a little busy I’m very understanding after all. I waiting patiently, once I got someone he seemed to not know as much about the pc gaming stuff but again that’s ok I had already received the information needed at the issaquah location. The frustration really set in when I asked for the monitor and pc. They did not have the monitor in stock which was the Aoc 180hz monitor. So on display they had an acer, i ended up liking the picture much better. The sign said it was the same price as the AOC so I’m like ok lets go with this one. Guess what? No where in sight. They couldn’t find it. So I asked if I could buy the display. He asked, he received no answer. Ok I asked if it could be ordered online, on his end it showed that it couldn’t ok. So can I speak with a manager about buying the floor model? No manager would come talk to me, I asked like 3 times. They kept trying to get me to buy a different monitor which was about $70-$75 more then I intended on paying. After everything he tried to do, they basically found out that the display was not labeled correctly. Ok so that’s the stores fault right? Not a discount offer nothing. Just a sorry for wasting your time pretty much ok cool. When I asked for the pc, they in fact did not have it in stock. I would have to wait for the restock or order online. All this run around, I was in the store for damn near 2 hours just to leave with nothing but frustration, now I’m like I don’t even want to shop with the company anymore at all because one bad experience is literally all it takes. I have NEVER given a store such a bad review but today I absolutely had to because I am so upset still as I type & I’m sure still nothing will be done at all for the inconvenience besides an I’m sorry for wasting your time and giving you the run around for 2 hours straight. Call the store before even coming down here is the advice I have for anyone looking to shop at the Bellevue location.

Always helpful except for now they will not process any ape Apple work at the Belvue Best Buy store.

Manager was totally helpful! While I was going out without getting the price match, he himself called me and helped out. Customer service is top notch!!

The boys in blue were strong