Best Buy Bellevue

We were wanting things on order, things recommended and where to find them. Excellent help.

Worst return experience at this store. Returned 2 unopened products to this store- one was new and the other was open box. After they verified and processed my return I came to know after a few weeks that they charged back my card.i was not made aware of the charge back and I received no notification about the same. When I went and asked about it to the store the manager was very rude and told me that the serial number didn’t match on the returned open box item.I asked them to check the camera as they were the ones who opened the seal on the products I returned. They refused to check the evidence. Upon insisting they checked the videos and I was hoping that they will process my refund but instead they tried to frame me saying that serial numbers don’t match. I didn’t have the product I returned as well the money I paid. How am I supposed to know that the serial numbers don’t match when I didn’t open the box. I spent more than 3 hours there and time wasted. They never showed me the product I returned. When I asked why they didn’t refund the new product they didn’t have an answer. They store manager told that they will check the product I returned and give me a call back. I haven’t heard from them until now. Then I called customer care they asked me to raise dispute. After multiple disputes I received refund amount for one of the product. And they told me to talk in the stores and corporate. But nothing is helping. Store is giving multiple unbelievable reasons and not a valid point. I don’t know what to do next. I just have one question- till now they haven’t shown me the product I returned . And I don’t have the money also. So I am at total loss. I have no product as well money and they are covering up the incident with so many lies and manipulation . My hard earned money is being wasted for no fault of mine. i am surprised that they have taken the product and money from me. They need to give me either the product or the money back to me. I went to another store and explained my issue - they also were surprised with the worst behavior of this Bellevue store. I just hope I get my money back or product back. Worst customer service, racism and sarcastic attitude. This has been ongoing for the past 3 months and I have become very frustrated because of this.

Poor customer service Literally no one checked in to ask whether I needed help with anything which has been my normal experience with other Best Buy locations. Even when I went to go look for help, there is barely anyone around towards the back of the store. It’s like they were all congregated in the front and it’s not like they were helping other customers

Tony 'Stark' is the man! He was incredibly professional and helped me resolve a trade-in issue. Great place to check out the latest tech and get expert help.