Best Buy Bellingham

I bought a hard drive on the Best Buy website from Seagate. It was very slow, so I returned it. I brought it into the store to drop it off so BB could send it out for me. A few days later it stated on the BB website that the payment was refunded and to wait up to 10 days for it to appear in my bank. It has been nearly 20 days and I still have not received the refund. I called BB customer service, and they told me to go back into the store and talk to somebody there. I also tried to get a hold of Seagate over the phone with no luck. I used the “Contact Seller” on the BB website to talk to Seagate, they told me that my payment was refunded on the day I dropped off the drive in the store. That is false. I never received a refund at the store. I was given a receipt stating that I dropped it off, that’s it. The BB manager insisted that I keep trying to talk to Seagate because they are the seller, even though I explained that they are telling me to go to BB because their records show I was refunded in store. This is a total nightmare. BB in store and online are not offering any assistants with this matter. Update:::: Somebody from BB replied to my original Google review and told me to contact them on Instagram, so I did just that. It was some BB Big wig and they told me that they were going to take care of me and send a check for the refund amount...... I never got the check. He notified me that he wasn't going to send the check, he just ended up repeating the same excuse in that I already received a refund according to their records. So it was just a waste of time talking to anybody at this company. I had to call my bank and make a fraud claim to have the original charge reversed one month after returning the item. My bank can easily see that there was never a refund credited back into my account. I feel like they tried to scam me out of my money. They almost succeeded. I will never shop there again.

Both of the devices I wanted to try out in the store (set up, plugged in, in demo mode) were not working, and despite help from a very nice sales person, they couldn’t get their demo units working. This is bad for sales, and made me just want to buy online from Amazon. Additionally, when I did go to purchase something else, there was just 1 poor guy working the sales and online pickup and returns lines - 1 guy, for all of us. This is despite seeing 10 or more people in blue shirts roaming around and 3 other check stands closed. Management - you really should staff the part where customers want to give you money with more than 1 person, as the wait times are long, and again, just make me want to buy online from Amazon. Also, I was greeted with “what do you need?” by the sales person who helped me which is kind of a weird way to greet someone in line to buy something.

We had made an appointment and we were served within minutes.

They NEVER have game released on time. This store sucks.