Best Buy Bellingham

Great spot

Very nice store in bellingham quick prompt friendly service

I am disappointed with my recent Geek Squad/Best Buy service experience. I brought my PC in because I suspected there was an issue with either the graphics card or the motherboard. After keeping my computer for approximately two days, I was told that the power supply had fried the graphics card and that I would likely need a new power supply. When I asked for recommendations on compatible replacement parts, I was asked what CPU I had. Since I did not know the exact model at the time, I was told to go home and check. My girlfriend and I returned about an hour later with pictures of all the relevant system information and were prepared to provide everything needed to help determine compatible replacement hardware. Unfortunately, the employee who originally assisted me was no longer there. Another Geek Squad employee told me he would take pictures of my information and send them to her so she could help. After waiting approximately three hours, I never received a call, message, or any follow-up communication. At that point, I contacted a Best Buy online support agent. Within roughly ten minutes, the online agent was able to recommend a compatible graphics card. I purchased the recommended card, installed it myself, and my PC was immediately fixed. The power supply replacement that was recommended in-store ultimately was not necessary. My frustration is not primarily with the diagnosis itself. My frustration is with the lack of communication, follow-up, and practical assistance after I made multiple trips and spent additional money on transportation. I felt like I was left waiting without any updates, despite being told that my information would be passed along and that someone would help me determine what parts I needed. The experience made me feel as though I spent days and multiple trips to accomplish something that was ultimately resolved in minutes through online support. I hope this feedback helps improve communication, follow-through, and customer service for future customers.

NUH UH NO WAY JOSE, WORST BUY. Everytime I try to get assistance I get told “I work warehouse” and the people walk away. Are employees walking the floors unable to assist? I’ve never been turned away as a customer before from someone in uniform before!