Great customer service nice people
Honestly. The three times I have been in, the registers are closed and I have to go to customer service, despite there being an insane number of employees around... Line isn't long, but somehow it takes forever while they are troubleshooting issues, just go ahead and rip out the register stations, lol. Being on Meridian is already bed enough, y'all really give the vibe that you don't want customers. The employees I've are interacted with are nice, its the corporation I'm imagining putting insane restrictions on who is doing what, idk.
I went in to visit the geek squad because I had made a mistake trying to fix my gpu on my laptop. I didn’t make an appointment beforehand but they were able to get me in within an hour. A young blonde man in glasses was able to fix my laptop within 30 minutes and explained to me exactly what was wrong and what had happened. He also gave me advice on what I need to be able to run larger games without pushing any sort of sale on me. Last geek squad I went to in my home town, they told me they couldn’t work on my computer and sent me away. 10/10 experience, very knowledgeable employees, and great customer service. Also said nothing about my winrar and the games still ran after lol.
Phone ai answering is insufferable
Response from Best Buy
March 03, 2026
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