Kasaundrae
September 16, 2025
I was sold into believing the protection insurance that comes out directly of my checking account covered anything that happened to my lap top and that it was better and more affordable than apple. That was a major lie. Its a scam. I do apologize to my older crowd, you can have someone locally help you out with your laptop or any device instead of a huge corporation that only cares about taking your money. I won't be back and I will now teach myself how to fix my screen. Waste of money. On a positive note, the gentleman that spoke with me was kind and honest and said I would have not sold this to you. Just say no and get the real protection through the carrier you have.
Response from Best Buy
September 16, 2025
Hello, Kasaundrae,
We appreciate you taking the time to write us regarding your laptop situation. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience we want for you, and would like to get this looked into further for you.
Please send us a private message through our social media channels on Instagram (https://bby.me/7ymk7a), X/Twitter (https://bby.me/jep9ev) or Facebook (https://www. https://bby.me/ad24cg) with the full details of your situation. Also add Google Review 44132. We look forward to hearing from you.
David R
September 12, 2025
Not my job
Oh dear! What used to be a “can do” Best Buy store is slipping. Staff seem to be siloed and a simply transaction ends up with a run-around.
Response from Best Buy
September 12, 2025
Hey, thank you for sharing your experience with us. I also like to know that my in store shopping trips will be fast and efficient. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #42662".
Facebook (https://bby.me/s414uf)
Twitter/X (https://bby.me/02j1av)
Instagram (https://bby.me/x85wd8)
iamkazzam
September 10, 2025
Don't ever pay more than 10$ for an HDMI cable.