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Best Buy Burlington
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Burlington
How do I check product availability at the Burlington Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Burlington Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Burlington stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Burlington Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(1764 reviews)
Andrew M
January 31, 2025
5 out of 5
Great service as ever and this time it was nice and quick as they also participate in the ecycling program so dropped off an old printer for that.
Jim H
January 27, 2025
1 out of 5
I ordered a $150 TV online and requested pickup by someone else. they would not release the TV to her. The associate told me to locate the confirmation email but I did not receive a confirmation email. I could not modify the order and they would not allow any changes over the phone. I will never purchase from Best Buy again.
Response from Best Buy
January 27, 2025
Hello, Jim,
Thank you for providing your feedback Google my Business. Not being able to have your friend pick up your order is frustrating. We would like to hear about this interaction, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64742589", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Libby R
January 25, 2025
1 out of 5
In the last two days I have had the WORST retail experience in my life! I spent two hours on the phone with a computer sales person who lied to me several times. I drove 90 minutes to deliver my computer to the Gerk Squad so they could transfer data to the computer I had just bought. I was told it would take 2-3 days to transfer the data after the sales person had told me it would be done that day. He even told me he had set up an appointment the next day for Geek Squad to come to my house and set up my new computer. The Best Buy manager was not sympathetic did not show concern about the lies & inconvenience they caused. She kept asking if I wanted a refund. It was clear she had no intention of making things right. The following day (today) I got a phone call telling me that aBest Buy is refusing to transfer the date to my new computer! Unbelievable! I will NEVER go to or purchase from Best Buy again! I plan to lodge complaints with the appropriate state & local business leaders.
Response from Best Buy
January 26, 2025
Hello,
Thanks for sharing your feedback with us. I understand getting a new computer set up and the data transferred so you can begin using it properly is important, and finding out that this was going to take longer than expected, wouldn't have been welcome.
I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the store you visited. Please also refer to your "Google review 64730247" in your message to us.
Sincerely,
^Melissa
Crystal S
January 20, 2025
5 out of 5
Great customer service