Best Buy Everett

Very helpful employees

I went in to purchase a iPhone after I was told over the phone they had what I wanted in stock at a price I wanted to stay with... When I Arrived they told me they didn't have that iPhone avail and pushed and pushed the 16 or 17 on me which is double the price I was wanting to spend- they told me the other location had the one I called about- when I drove to the next location, when I arrived. They told me that the original location I went to, actually does have 1 of the phones that I wanted In stock, but they did not so I waste my time and gas... And still don't have a iPhone that I was hoping to have. Very disappointed

Sold me a used laptop claiming that it was new. I couldn't activate Windows and ultimately will have to return it to the store. Absolutely pathetic and disgraceful. The IT who processed the return didn't notice it was a laptop two years older and they sold it as if it was a new laptop. Or they did this knowingly, which is equally likely since the company is garbage.

I visited today to purchase the Meta Ray-Ban Gen 2 Cosmic Blue glasses. Overall, the store experience was positive—the manager was very attentive, checked in with me while I was in the Meta glasses area, and I was greeted when I entered the store. However, the checkout experience could use improvement. I asked for my receipt to be emailed and carefully spelled out my email address. When the cashier repeated it back, it was incorrect and I had to correct it again. When I asked if he heard the correct spelling, he responded that he thought I was “trolling.” Unfortunately, I later checked my email and never received the receipt for my $500 purchase. I would recommend some additional training on customer communication and accuracy during checkout. Just because a customer has a unique or unfamiliar last name should not lead to them feeling laughed at or dismissed. Aside from this issue, the manager’s professionalism and the store’s welcoming environment were appreciated.