Patricia O
January 13, 2025
They had what we went for. And knowledgeable staff hanfy
Brandon S
January 07, 2025
First time purchase at this location and it went terrible to say the least. My girl got approved for a credit card there and so we decided to purchase a new monitor for our work room/ studio. We pointed at the one we wanted that was on display and the best buy employee grabbed the wrong one and rang us out for it. We clearly did not know it was the wrong one till we got home and unpacked it. We spent $1200 on something that was the wrong product. We unfortunately could not make it back into the store to do the exchange 2 days later and that same monitor went up in price by $300 because it was no longer on sale. We were told that there was nothing they could do about it and that we would have to pay the extra price and they could not price match there discount only 2 days prior. To me this is a terrible policy and it ruined my whole experience with this company. I hope they can train there employees better to do a simple thing like grab the right product when they point at it kinda sad really 👎👎👎
Response from Best Buy
January 07, 2025
Hi, Brandon,
Thank you for your review. I definitely understand how concerning it is not to receive the item you were expecting. I would reach out for support in this situation as well.
We'd be happy to look further into this matter and explore the available options. Kindly send us a private message or DM on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy. Please include your full name, phone number, and email address. Be sure to mention Google review 64652117.
Kind regards,
^Pre
Cameron B
January 01, 2025
I always receive excellent service! If you walk by the front desk and don't say anything about what your wanting to purchase, it might be hard to find an associate. If you ask the associate at the front, they will have someone help you. Even though you might have to wait, they have always been helpful and worth it.