Best Buy Everett

I watched a manager named Justin completely berate and disrespect a customer who was just trying to get missing parts for an open-box TV. The customer was rightfully upset about missing basic accessories, but instead of helping, Justin came at them with immediate attitude. He wouldn't even look at the customer's phone to check the order, vanished into the back, and when the customer asked if he actually searched for the parts, Justin snapped, "What do you think I was doing back there?" Absolute garbage customer service. Justin was condescending, hostile, and has zero business managing people or working in retail. Disgusting way to treat anyone

Purchased a open box TV, in "good condition"- see photos for details. Missing non essential parts is referenced. We had to go back to the store to get the accessories because we noticed it was missing from when they put the TV in the car. We then get back to Seattle, notice they gave us the wrong TV remote, legs for a TV (that doesn't require legs) and NO power cord. Drove an hour back up to Everett to get the correct items. Now I'm visibly frustrated at this point- it's my THIRD time going. I am met with the nastiest, smart ass, "manager" Justin. I expressed my frustration with this issue and explained the situation to him. He immediately has an attitude while im attempting to show him my phone for the order, so he is aware what he will be searching for. He didnt even care to look at my phone. Goes to the back- gone for all of 3 minutes. I imagine he didnt search for the original remote and power cord- so I asked him if he attempted to search for the original. His response was "what do you think i was doing back there?" That's when I lost it. This man has no business being customer facing, much less a Retail Manager dealing with the general public. I didn't want my money back, didnt want anything free. I wanted someone to understand my frustration, rather than be nasty. He only made the situation worse. Justin- if you're reading this, I hope you get a flat tire. I hope you go to make cereal for breakfast and your milk is expired. I hope you stub your toe on every rough surface in your home while barefoot. Do yourself a favor, get a new job. It's clear you have no business being in Customer Service. Best wishes.

Order more stuff when you know people are going to come buy things. Waste of time

Seth from the computer section was super helpful and efficient he hooked me up with what i needed ans answered allmy questions.