Customer service line was full and employees where standing around on there phone and not helping kill the line
Very helpful and informative.
Top notch knowledge that solved my laptop problem.
The warranty is bad on a phone, pay a charge upfront and then 200 dollars when you need a phone actually replaced. Very slow replacement even with those costs, Amazon would have had this dealt with by now. Had to activate another phone in the meantime.
The associates are doing their best, the people running this company are to blame
Edit: Update 4 Days later the phone still isn't here with any tracking information. A phone is so important to doing anything today, this is not the way to get one.
Response from Best Buy
March 11, 2025
Hello and thanks for reaching out on Google.
We understand the frustration when your protection plan does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64912919.
Kindly,
^Graham
Great selection great price and very friendly employees