I will NEVER pre order a video game or any item from Best Buy again. I pre ordered 2 different video games in Jul 2026. Yhe first game was set to release last week and upon the release day, yhe app just showed "we're processing your order. Pickup will be ready TODAY". I waited all day and then got a further update that the order is delayed. A week later I got a notice that my order was canceled. Upon calling customer service, there was distribution issues with the product. So I thought it was a one off issue. I was WRONG. Today I had the second video game to pick up and I got the same message. "We are preparing your order. Pickup ready TODAY". I drove into town around 2pm to check and see if there was any update and the associate was not able to help and all he said was "they must be working on getting the stock off the truck". So I stayed in town until 6pm before giving up waiting and going home. Shortly after 6pm, I got the same notification that my order is delayed "we are waiting on more inventory for this item and do not know WHEN this item will be available". I am over this BS. Saying this again, I will NEVER pre order nor possibly purchase another item from Best Buy again.
Absolutely disgusted at the sexual harassment I just experienced I will be taking this further very inappropriate
Great service with GEEK Squad Garrett Curtis fixing our computer.
They were fast and efficient with their return process, and they don't bs with their warranties. Although you do usually need to buy a new one once you swap.