SCAM ALERT🚨
Best Buy routinely sells items they don’t have in their inventory; they provide a fake pickup or delivery date; and then they keep your money until you do something about it.
If you call them for support, forget about it! To quote Best Buy’s call center: “No, we don’t make things right for our customers; that’s just not something we do at Best Buy. Sorry, but I do understand your frustration.”
Skip Best Buy, skip the hassle.
I went in to purchase a iPhone after I was told over the phone they had what I wanted in stock at a price I wanted to stay with... When I Arrived they told me they didn't have that iPhone avail and pushed and pushed the 16 or 17 on me which is double the price I was wanting to spend- they told me the other location had the one I called about- when I drove to the next location, when I arrived. They told me that the original location I went to, actually does have 1 of the phones that I wanted In stock, but they did not so I waste my time and gas... And still don't have a iPhone that I was hoping to have. Very disappointed
Response from Best Buy
March 31, 2026
Hi, Alicia,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information when trying to locate an item that you are interested in purchasing. I'm disappointed to hear that this may not have been the case.
If you would like us to look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/Bl0Uiy), X (https://bby.me/KyKgR7), or Instagram (https://bby.me/ulTauv).
Please be sure to reference “Google review #136981” in your social media message.
Sold me a used laptop claiming that it was new. I couldn't activate Windows and ultimately will have to return it to the store. Absolutely pathetic and disgraceful. The IT who processed the return didn't notice it was a laptop two years older and they sold it as if it was a new laptop. Or they did this knowingly, which is equally likely since the company is garbage.