Best Buy Everett

I like this best buy better the lynnwood the employees arr more friendly and helpful more on the computers.

The guys at the Geek Squad are so helpful. They helped me with my new iPhone 15 set up.. I swear ,, all smart phones need to come with an owner manual!! There’s so much your device can do if only we were aware of its capabilities…turn cartwheels and cook your breakfast if only more people knew how to work with these devices good luck with yours!

No security or at least not in the hour I was there.. which FYI could have easily and proven to have been 10-20mins maximum... However, no one was working the returns and pick ups counter. Causing the man in front of me and myself to wait 25-30mins. As an ex-Best buy employee myself, I know for a fact that is customers should have at least been acknowledged by one of the SIX blueshirts that passed by with almost purposeful disregard. No body radiod anybody to rush an assist, nor was one of the two cashiers sent over. This was disheartening, when it came to the closing time of the store for what seemed like a warehouse employee or item picker, who just came from the bathroom to help us. The man in front of me gave his name and got his item one 2mins or less, very speedy. Then... Me lol Of course he drops the id scanner on the keyboard which froze the system.. leading to it taking 10mins longer for reboot. But still quicker than the original wait.

I went to pick up my order pickup at the order pickup desk. No one was there so I looked for an employee and saw Michael (dark hair and glasses) at the cell phone department, he had just finished with a customer. He made eye contact with my several times and started talking into his earpiece. I assumed that he was asking for someone to help me at the pickup station but he ended up walking away and laughing and talking to a different employee. Michael saw me walking towards him and walked into an employee only area. I chased down his giggling buddy and he reluctantly gave me my pickup order. Safe to say from this experience, the employees don’t want to help their customers. I will not be returning to get more bad service, I’d rather drive out of my way than to go to this location again.