Best Buy Everett

I’m writing to share one of the most frustrating retail experiences I’ve had—at the Best Buy Everett,WA store. From the moment I selected an open box TV through the Best Buy app to the moment I finally picked it up, nearly every part of the process was unacceptable. When I arrived at the store, both the associate (Dylan) and the manager (Justin) were dismissive and unhelpful. I showed them the TV I had selected in the app—clearly marked as available at that location—but instead of assisting me or trying to facilitate the purchase, they repeatedly told me I had selected a product not from their store and that their in-store price was nearly $70 higher. Despite showing them the listing and confirming the location, I was told I was at the "wrong store" and was refused the sale. When I tried to purchase a new unit instead, I was told it wasn’t in stock. It became very clear they were more focused on closing the store than helping a customer. Their attitude made me feel entirely unwelcome. Still determined, I returned the next day and successfully purchased the same exact open box product—listed as "excellent condition"—through the app from the very same store. At pickup, I was told the TV would come with a box, but none was provided. They brought it to my trunk wrapped in bubble wrap, exposed to the rain, and clearly opened. Worse, when I got home, I discovered it was missing the power cable. I called customer service, and was told the store would contact me within two business hours. They never did. I had to follow up the next day myself, only to be told I’d need to return to the store if I wanted the cable—for an $800+ TV. That’s simply outrageous. I ended up using a spare cord from another device because I was too exhausted by this entire ordeal to make yet another trip. This experience left me extremely disappointed—not just because of the lack of professionalism, but because of the complete disregard for customer service. I will not be shopping at Best Buy again. Your associates displayed a clear lack of training, product knowledge, and customer service. It often felt like I was being treated as an inconvenience rather than a paying customer. Just a reminder: Best Buy is not the only electronics retailer out there.

Horrific interaction!! Called to purchase Nord VPN, to gain static/dedicated/permanent IP address. Sales assured me I would get it with purchase; the purchase process took about an hour, I spoke with about 9 people in several countries, only to discover: the IP address DID NOT become permanent!!! I called to collect refund, and--after five different people, and about one half hour--was informed that no refund was allowed as I was beyond the 15-day allowed time to cancel purchase!!! No one said anything about the 15 days, across the one-hour call on April 24th. Best Buy has evidently deteriorated sharply since we once used the Everett, WA store for a range of items--Geek Squad was involved in laptops we bought and software. Whatever you do, don't buy Nord VPN from these guys!!!!!!

Nice staff

it's a best buy. at least it was quick I guess