Best Buy Everett

Sold me a used laptop claiming that it was new. I couldn't activate Windows and ultimately will have to return it to the store. Absolutely pathetic and disgraceful. The IT who processed the return didn't notice it was a laptop two years older and they sold it as if it was a new laptop. Or they did this knowingly, which is equally likely since the company is garbage.

I visited today to purchase the Meta Ray-Ban Gen 2 Cosmic Blue glasses. Overall, the store experience was positive—the manager was very attentive, checked in with me while I was in the Meta glasses area, and I was greeted when I entered the store. However, the checkout experience could use improvement. I asked for my receipt to be emailed and carefully spelled out my email address. When the cashier repeated it back, it was incorrect and I had to correct it again. When I asked if he heard the correct spelling, he responded that he thought I was “trolling.” Unfortunately, I later checked my email and never received the receipt for my $500 purchase. I would recommend some additional training on customer communication and accuracy during checkout. Just because a customer has a unique or unfamiliar last name should not lead to them feeling laughed at or dismissed. Aside from this issue, the manager’s professionalism and the store’s welcoming environment were appreciated.

Went in to buy a new TV to get delivered and installed and was helped smoothly and quickly by sales rep Gavin. There were a few questions about price and best models, and he and his associates did their best to make my experience top notch. What was extra impressive was how much attention my (relatively simple) order was receiving, despite it being a busy Saturday. Usually when I go to Best Buy in the modern day, it's hard to find a blue shirt anywhere; Not the case here! Even when there were questions about the delivery fee, Gavin did his best to find the best possible deal he could give me and I was very happy when I left. On the way home, I realized I had ordered the wrong model TV- Both the model I wanted and the one that was ordered were the same price, and the mistake was entirely on me, so I decided to call the Best Buy 1-800 number to help exchange the product on the order. HUGE mistake. The team at their call center bungled up every aspect of my order and confused everything so badly I didn't know what to think by the end of my phone call. They had given me a "Ticket ID", and told me that they'd call me with more details in "24-48 Business Hours". They never called me. I decided to come back into this store and explain the situation, where sales rep Daniel put me in contact with floor manager Justin, who untangled and resolved the order dispute in 5 minutes flat. I was blown away by the stark difference between customer service reps over the phone vs. the reps in this store. Walked out a very happy customer, despite probably never calling the 1-800 number again. Thanks to everyone at the Everett Mall Best Buy for all you do!!!

Ordered a PC on 2/27, got an email the following day on 2/28 that my order was canceled due to my card not being able to be processed. Turns out, the item is out of stock and they instead told me it was my card that was the problem (my card is fine).