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Best Buy Federal Way
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Federal Way
How do I check product availability at the Federal Way Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Federal Way stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Federal Way Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3129 reviews)
Julia D
May 25, 2025
5 out of 5
The customer service at this specific Best Buy is hands down, wonderful! I had several issues that needed resolving w returns & replacement of a return & ALOT of questions about their membership program & every question was answered in an above average professional manner, as well as, completed in a very short amount of time. I highly recommend this Best Buy to all consumers looking to shop at a Best Buy! It will DEF be worth it!
Light
May 24, 2025
1 out of 5
Terrible customer service. It’s already hard enough to talk to a real person but when you do get to talk to someone then they just hang up. I’ve never had a worse experience with any other company than dealing with Best Buy’s customer person through the phone. Start recording these calls so you can teach them how to properly deal with calls.
Henry N
May 23, 2025
1 out of 5
Purchase an open box excellent condition TV online. Drove 30 mins there just for them to come out saying they only had a display unit available, no box, no stand and no remote. Yet the manager there were unwilling to lower the price or bring it down to a fair condition, his excuse was if they included a 3rd party stand and remote, things would be fine. But that's not the case considering they're selling a display unit with missing parts in the first place. Talked to Best Buy support a month ago and yet the store is still listing the TV as open box excellent condition as of writing this. I ended up going to Best Buy Tacoma to get a "Good Condition" TV with all the parts with just 1 out of 8 screws for the stand missing. Even the staffs at the Tacoma agreed with me what the manager here at this location doing is wrong.
nasila h
May 22, 2025
5 out of 5
Excelente