This place was a Hot Mess during a major Console Launch, pre orders and walk-ups converged from two lines at the front of the store, into ONE (no one knew who was there for a pre-order or walkup after 20 feet from the doors) for the Nintendo Switch 2 launch and employees were only letting one party in at a time where everyone took 5-10 mins each. The walk ups also got to go in with pre orders, next time please, prioritize pre orders for a major launch event like this. I gave up after moving only six feet in a line wrapped around the building in an hours time span.
If management keeps doing the same for any major launch title of a Video Game, I would personally avoid picking up my pre-order from this place.
Bad customer service. Cashier won’t help you look for stuff or even get someone to help you. Had to order online and pick it up myself.
The customer service at this specific Best Buy is hands down, wonderful! I had several issues that needed resolving w returns & replacement of a return & ALOT of questions about their membership program & every question was answered in an above average professional manner, as well as, completed in a very short amount of time. I highly recommend this Best Buy to all consumers looking to shop at a Best Buy! It will DEF be worth it!
Purchase an open box excellent condition TV online. Drove 30 mins there just for them to come out saying they only had a display unit available, no box, no stand and no remote. Yet the manager there were unwilling to lower the price or bring it down to a fair condition, his excuse was if they included a 3rd party stand and remote, things would be fine. But that's not the case considering they're selling a display unit with missing parts in the first place. Talked to Best Buy support a month ago and yet the store is still listing the TV as open box excellent condition as of writing this. I ended up going to Best Buy Tacoma to get a "Good Condition" TV with all the parts with just 1 out of 8 screws for the stand missing. Even the staffs at the Tacoma agreed with me what the manager here at this location doing is wrong.