Frequently Asked Questions About Best Buy Federal Way
How do I check product availability at the Federal Way Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Federal Way stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Federal Way Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3238 reviews)
Simple T
December 31, 2025
2 out of 5
very unexperienced lady staff! I was looking for a Panasonic Lumix camera and asked one of the staff to help me and she said we are out of it without checking the shelves. I searched myself and found it later. I wanted to do a monthly payment on it and it took them 20 minutes at the checkout to set it up! Just a waste of time.
Response from Best Buy
December 31, 2025
Good morning,
Thank you for taking the time to share your experience with us. We understand being told that the camera you wanted was out of stock, when you were able to locate it, and having it take so long to be able to complete the purchase, isn't ideal. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/m7hi2l), Twitter/X (https://bby.me/616snp), or Instagram (https://bby.me/fa31w0). Please also refer to your "Google review #98363" in your message.
S S
December 26, 2025
1 out of 5
They don't stock their items what a lame shop.
Response from Best Buy
December 26, 2025
Hello,
It can be frustrating when you aren't able to locate an item you're looking for during the holidays. If you'd like assistance or want to have your complaint formally documented, please send a private message on social media. Kindly include Google Review 95631 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Rand B
December 26, 2025
1 out of 5
Asked to buy a laptop. Out of stock. Says in stock on the website. Asked to buy a lenovo console. Out of stock. Joke store.
Response from Best Buy
December 26, 2025
Hello, Rand,
Thank you for taking the time to reach out to us here and share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 95632.
Facebook (https://bby.me/4v0ddg)
Twitter/X (https://bby.me/5ij6i8)
Instagram (https://bby.me/x7herz)
We look forward to assisting you there.