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Frequently Asked Questions About Best Buy Federal Way

How do I check product availability at the Federal Way Best Buy?
How do I check my order status?
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Federal Way stores’ holiday hours?

Recent Reviews

4.0
(3135 reviews)
Huskers H
June 11, 2025
2 out of 5
This place was a Hot Mess during a major Console Launch, pre orders and walk-ups converged from two lines at the front of the store, into ONE (no one knew who was there for a pre-order or walkup after 20 feet from the doors) for the Nintendo Switch 2 launch and employees were only letting one party in at a time where everyone took 5-10 mins each. The walk ups also got to go in with pre orders, next time please, prioritize pre orders for a major launch event like this. I gave up after moving only six feet in a line wrapped around the building in an hours time span. If management keeps doing the same for any major launch title of a Video Game, I would personally avoid picking up my pre-order from this place.
Hoa T
June 05, 2025
1 out of 5
Bad customer service. Cashier won’t help you look for stuff or even get someone to help you. Had to order online and pick it up myself.
Julia D
May 25, 2025
5 out of 5
The customer service at this specific Best Buy is hands down, wonderful! I had several issues that needed resolving w returns & replacement of a return & ALOT of questions about their membership program & every question was answered in an above average professional manner, as well as, completed in a very short amount of time. I highly recommend this Best Buy to all consumers looking to shop at a Best Buy! It will DEF be worth it!
Henry N
May 23, 2025
1 out of 5
Purchase an open box excellent condition TV online. Drove 30 mins there just for them to come out saying they only had a display unit available, no box, no stand and no remote. Yet the manager there were unwilling to lower the price or bring it down to a fair condition, his excuse was if they included a 3rd party stand and remote, things would be fine. But that's not the case considering they're selling a display unit with missing parts in the first place. Talked to Best Buy support a month ago and yet the store is still listing the TV as open box excellent condition as of writing this. I ended up going to Best Buy Tacoma to get a "Good Condition" TV with all the parts with just 1 out of 8 screws for the stand missing. Even the staffs at the Tacoma agreed with me what the manager here at this location doing is wrong.

About Best Buy Federal Way

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