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Best Buy Federal Way
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Federal Way
How do I check product availability at the Federal Way Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Federal Way stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Federal Way Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3064 reviews)
Jackalynn B
January 05, 2025
1 out of 5
Customer service is poor
Response from Best Buy
January 05, 2025
Hello,
Thank you for the review. . As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64647098.
Regards,
^Kristy
Battlehigh863
January 03, 2025
1 out of 5
I’ve ordered a Cyberpower 3 times from Best Buy now. The first one broke 6 days after I got it, the second one I just got today, and has no power cable, gaming mouse, and WiFi connection.
I go up to return the product and the guy literally tells me I can just go buy another power cable. Like duh, it’s supposed to come with the power cable.
So now I’m on my third attempt at getting this pc, waiting another 6 days. If I get the next one, and it either breaks or doesn’t come with what it’s supposed to.
I think I will be done with Best Buy.
Response from Best Buy
January 03, 2025
Hi there,
Thanks for taking the time to share this review here, although we hate to hear you have had some trouble with your recent purchases of a Cyberpower computer. We would be happy to offer any assistance necessary.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64640821” when reaching out on social media.
Regards,
^Katie
Shappa B
December 31, 2024
5 out of 5
Great service via curbside. Will definitely go again
Jeffrey U
December 30, 2024
1 out of 5
Bitterly disappointed in Geek Squad appliance install. 1st appt. I took a day off work, moved furniture etc., they cancelled. Then I got an update of "status: complete". Uh, no it wasn't. I had to call them for a reschedule. And here I now sit, over an hour past the end of the 3-hour window with no word. After 15 minutes trying to get help from a service agent the answer was (direct quote) "I don't know what to tell you".
Response from Best Buy
December 30, 2024
Hi Jefrey,
Thanks for sharing this review with us here. I'm concerned to hear about this situation and that your delivery and install didn't go as planned, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is addressed properly and see what we can do to help. To do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64626111.
Thanks,
^Caleb