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Best Buy Federal Way
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Federal Way
How do I check product availability at the Federal Way Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Federal Way stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Federal Way Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3092 reviews)
April A
March 23, 2025
5 out of 5
Friendly staff. Plenty of inventory. Curbside pick-up is nice.
Judith K
March 19, 2025
5 out of 5
I got to change the laptop as I needed a different color. The team was very helpful both with selection and checking out.
Jonathan B
March 18, 2025
1 out of 5
In these days of flexible return policies Best Buy is a world leader in NOT being flexible.
Item was unopened and still in sealed Saran Wrap.
Not even a store credit which I would have used immediately on new speakers worth 4 times the original items.
Boo for Beat Buy
Response from Best Buy
March 18, 2025
Hi Jonathan,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you weren't able to return your product in our store, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64941796.
Thanks,
^Caleb
Officer d
March 14, 2025
1 out of 5
Terrible service
I called to see if they had a game in stock that came out today here’s how it went.
Employee:hello how can I help you today?
Me: hello I’m calling to see if you have a Xbox game in stock that came out today assuming she’d follow up with asking what game I am looking for but nope
Employee: okay let me go check…. She comes back on the phone to say no we don’t have it
Me: how do you know you don’t have it if I never told you what game I’m looking for ?
Employee: well all we have for Xbox is madden.
Lmaooooo can’t make this shit up bestbuy needs to hire some competent people but it’s all good I’ll spend my 100$ somewhere else 🤡🤡🤡🤡
Response from Best Buy
March 14, 2025
Hi there!
Thank you for your review. Thank you for sharing your review. I'm truly sorry to hear your experience did not meet your expectations. We understand how disappointing it can be when we don't receive the level of service we hoped for. At Best Buy, we are committed to providing exceptional customer service, and we appreciate your feedback as it helps us continue to improve.
So that we can formally document your feedback and assist with any additional questions or concerns you may have, please send a private message or DM on Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter/X at twitter.com/BestBuySupport that includes your full name, phone number, and email address. Be sure to mention your Google review 64925813.
Kind regards,
^Pre