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Best Buy Federal Way
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Federal Way
How do I check product availability at the Federal Way Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Federal Way stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Federal Way Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3294 reviews)
robert a
May 20, 2026
5 out of 5
On May 20th I bought a cell phone screen guard and was directed to the geek squad to have it installed. They seemed shorthanded and there were a number of people waiting for service so I decided to come back after making an appointment. On my way out of the store I noticed a gaggle of clerks standing around a desk, talking to each other so I went over to ask if anyone could help me. One clerk immediately told me that that was a geek squad job and most of the others drifted away. Only one clerk, a young lady named Savannah, offered to help me and BOY did she get the stink eye for doing so. She then spent 10 minutes installing the shield and making sure that it was completely free of bubbles and dust. It was so gratifying to witness someone so committed to customer service that I would gladly give her 6 stars, or better yet 10, if that was an option. I hope Best Buy recognizes and rewards its best employees. Savanah certainly deserves that.
Thanks
Bob Alper
Brandon C
May 16, 2026
1 out of 5
Don't bother trying to call this store and ask a human being a question. They have an AI virtual assistant that takes all the calls and will just route you to an endless hold. These AI virtual agents are antithetical to good customer service, so their use here says everything about the Best Buy's attitude towards their customers.
Response from Best Buy
May 16, 2026
Hi Brandon,
Thank you for your review. We appreciate your desire to speak with our in store team. To better serve all of our customers, we have dedicated associates to work with those shopping in person, while our phone team is available to interact with our customers remotely.
To formally document your concerns, feel free to reach out to us on Facebook: https://bby.me/UwPbFb, Instagram: https://bby.me/cceuJs, or Twitter/X: https://bby.me/HOKU3c and reference Google review 153162 in the details you provide.
Steven D
May 12, 2026
5 out of 5
Nice chill place and great friendly staff
Linda
May 10, 2026
5 out of 5
Always helpful and professional.