Best Buy Federal Way

I am amazed this company is still functioning. I hadn’t been in the store in some time and today I came in for a protective screen and phone protector for my cell phone. I was greeted by 3 people standing in the middle of the store. The business was not busy with only a few customers. It was Sunday, early (2:40). I was surprised how bare and empty the store looked. No more computers and business equipment, instead there are washers and dryers. That should have been the first clue. I was quickly assisted with finding phone accessories. Afterwards I had to stand in another line to pay & have the plastic protector installed on my phone. The Geek Squad notified me that both accessories were not compatible with my phone. The associate sold me the wrong items! Another associate attempted to assist me and after 15 minutes Best Buy did not have a phone cover and only one type of protection screen for my phone, non privacy. Again, another line to return phone accessories and purchase a screen protector. Only one register was opened although there were four of us in line and several associates to include the manager standing around laughing nearby. Now I’ve been in the store 45 minutes. It took geek squad 25 minutes to print out three pieces of paper for me to sign, yes I signed official looking documents for an $8.00 piece of plastic. I spent well over an hour in the store! In final, if this company goes out of business it’s because of your business skills and Amazon who is going to close you down!

Had a pretty frustrating experience dealing with Tyler, the young manager at this Best Buy location. I placed an online order, waited four hours, and showed up to pick it up, only to find out it wasn’t ready. I asked a simple question: Could you just honor the online price here, cancel my online order, and process the purchase in-store? Apparently, that was too complicated. I was given one explanation after another. Tyler kept throwing out random facts and store policies, and every time I questioned something, there seemed to be another excuse. I showed him proof from an online representative who had confirmed the pricing and even pulled up the actual online fine print. His response? “Our store does things differently than online.” Interesting. So what’s the point of having advertised online policies if individual stores can apparently make up their own interpretations? Here’s what makes this even more frustrating: I was able to cancel the original order and place a new order for pickup at the Puyallup location without any issues at all. When I asked them about price matching, their response was that the online price and in-store price are the same. No argument, no runaround, no made-up policies. So why is one location making this such a complicated issue while another location handles it without any problems? There’s clearly something odd going on with the inconsistency between locations. When I asked Tyler to speak with someone above him, he simply said he IS the manager and there’s nobody else to talk to. Ultimately, this was a complete waste of my time. What should have been a simple transaction turned into an unnecessary argument because of inconsistent explanations and a lack of customer service. Best Buy, I don’t know if this is the kind of manager you want representing your company. A manager should know how to handle customer concerns professionally, provide accurate information, and take accountability rather than continuously throwing out policies when presented with actual documentation. It’s disappointing that one location can make a simple transaction so difficult while another location can handle the exact same situation without any problems

Received an excellent customer service from Caleb. Thank you for making purchasing process soooo smooth 🙏🏻

Extremely disappointed with the customer service at this Best Buy this morning. My girlfriend and I got there at 4AM to wait for the Pokemon drop. There was a good amount of people in front of us, by the time they started opening we were about midway. When they started handing out tickets they asked if we had stayed over night we told them no and was sent to the back, however as I started walking back they proceeded to give people that were behind us tickets. When we pleated our case to the employee about being there since 4AM they dismissed us telling us that the people BEHIND us were there overnight. We were then sent to the back and unfortunately didn’t come out with what we were hoping for. Overall, super disappointed on how this was handled. Didn’t even get a chance to speak with anyone on what occurred.