Met the manager Kyle. The store was great. This review is reflective of upper management throughout bestbuy.
How cheap do you have to be to not only cut labor at your stores over the past 10 years, but to also get rid of your telephones?
I drove to Tukwilla Bestbuy. Product no available. So I drive to Tacoma. En route no store associates, only corporate support. Get to Tacoma, device description is wrong.
Leave and go to federal way. Met Kyle and picked up.
Upper management, C-Suite, Execs, ceo, you guys are cheap!
Your labor report and P&L sitting healthy enough for a big Christmas bonus. Yet, you can’t afford a free telephone to have at your phones? I hear T-Mobile gives out free phones. Try it out!
Summary: Wasted my time driving to 3 different best buys because they don’t have phoned at their stores to verify products.
Brian and jeremiah did an awesome job for me today!
Got it being the right direction for my car.Stereo!
Thank you so much , guys for the awesome job!👍
My experience with their in-store AT&T was not good in my opinion. If you're looking for a wireless carrier, I would recommend going into an actual AT&T store. I was told with great certainty that they would give me a voucher to pay off my galaxy watch to my previous wireless carrier if I would switch to AT&T and that turned out to be a lie. I would have been paying AT&T for the new monthly payment, plus a new line for the watch and paying my former carrier for the same thing. Luckily I still had a few days left to take the watch back but there were restocking fee's and other financial loses so I really wouldn't recommend doing business with the AT&T inside the Best Buy store in federal way wa. It made things complicated for me financially and it hurt my pocket book.
Response from Best Buy
August 23, 2026
Hi there! It is concerning to hear that you did not receive the service we aim to provide when it came to your new AT&T purchase. Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/Z5MeK5), Twitter/X (https://bby.me/LDXuf0), or Instagram (https://bby.me/mn87Ip). Please be sure to include Google Review number 208496 when reaching out.
Thanks.