Absolutely a waste of time because of their AI BS!
Response from Best Buy
October 28, 2026
Hello.
We understand the importance of connecting with someone who can get you the help that you need. If you still need assistance, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #244825 in your message. Thanks.
I bought a pair of AirPods from Best Buy a few months ago, but one of them was defective. I came to the store and spoke with a staff member in that department, who told me I needed to make an appointment. I explained that, due to a disability, I am unable to return to the store, but he refused to accommodate me. I then spoke with a manager; initially, the manager agreed to help, but after speaking with the staff member, he changed his mind. As I was in the middle of explaining why I couldn't return, he told me to stop the conversation.
Response from Best Buy
October 28, 2026
Hi,
Having that kind of experience is upsetting. We'd like to learn more about this interaction. Please connect with us through a private social media message and mention review #244802.
Facebook (https://bby.me/eBsBTy)
Twitter/X (https://bby.me/7Hvid7)
Instagram (https://bby.me/XW9wl5)
I was greeted so nicely and had a quick and helpful experience:)