Timothy G
September 09, 2026
Helpful and knowledgeable staff.
Nice clean store, great customer service.
River B
September 07, 2026
The employees are like fleas. If you don’t have one attached at the hip they all swarm you. I said no thank you to one and he pushed and pushed to try to talk to me till I got frustrated. No means no. I won’t be coming back to this location.
Response from Best Buy
September 08, 2026
Hello, River,
Thank you for sharing your concerns with the consultants attempting to assist you in our Federal Way, WA Best Buy location. We understand that not everyone wants help and offer options like in store pickup to avoid concerns when you don't need help. If you would like to chat with us more about your experience please reach out to us on any of our social media profiles below with Review 219518.
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Came to store for return/exchange, needed the item that day off but cashier was not paying attention and did a full return instead which will take days for the money to return to card. Pay attention to what is the being asked dont just keep acting so fast and messing up, 0 costumer service no apology no nothing.
Response from Best Buy
September 07, 2026
Hello,
Having an issue with a return/exchange is upsetting. We would like the opportunity to hear more about this interaction. Please send us a private message through one of our social media channels and reference Review #219263.
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