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Frequently Asked Questions About Best Buy Federal Way
How do I check product availability at the Federal Way Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Federal Way stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Federal Way Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3312 reviews)
T. W
June 22, 2026
1 out of 5
I am extremely disappointed with my experience. I purchased AirPods Max 2 from Best Buy, and the price dropped by $100 in two weeks after my purchase. When I reached out for a price match, I was denied because I was just one day outside the policy window.
A difference of a single day should not outweigh customer loyalty, especially for a $100 price difference. Many retailers, including Walmart, offer a much more customer-friendly adjustment period, often up to 30 days. Situations like this make me question why I should continue choosing Best Buy over competitors.
Policies are important, but so is taking care of customers. This experience has left a very negative impression.
Response from Best Buy
June 22, 2026
Thank you for sharing your experience. Missing the price match eligibility window by a single day, especially with a $100 price difference, can certainly be disappointing. We appreciate your feedback regarding our policies and how they impact customer loyalty, and we'll ensure your comments are shared with the appropriate teams.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/NJOupn)
Twitter/X (https://bby.me/wj1lGs)
Instagram (https://bby.me/GBkrll)
When reaching out, please reference your Google Review 175852.
^ Vanessa
Austin J
June 19, 2026
2 out of 5
On pokemon drop day they had PLENTY of product for everyone in the store too get 2 or 3 boxes of the new drop and some other drops too HOWEVER instead of giving the people at the front a limit on what they could buy they allowed them too buy up a bunch of product and only put a limit once they realized they would sell out if they didnt. Bad business practices either everyone has a limit or nobody does especially when i was trying to get a box for my girlfriend who has work and they refused. Probably wont be back to this best buy for pokemon ever again they got an extra star bc its best buy not bc of this location.
Response from Best Buy
June 19, 2026
Hi Austin,
Thanks for sharing this review. We're concerned to hear you feel this way about how the drop was handled, and we can understand your disappointment if you weren't able to get what you wanted. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/0Wsp86), Twitter/X (https://bby.me/CGMfDz), or Instagram (https://bby.me/YCqVdH). Please include the Google Review reference number #174567 when reaching out.
Beyant k
June 15, 2026
1 out of 5
If possible I can make zero but is doesn’t let me do we purchased tv from here they took our money and when they come to deliver the guys don’t have all thing then they make excuse we gonna reschedule but nobody call me from rescheduling we want store twice but they don’t know what’s going on Best Buy service is worst they took costumer money and don’t make delivery on time I thought they try to make us fool because on June 15 like now they customer cake guy told us you order is completed all ready they left our tv wall mount on floor we paid for installation fee too. We purchased tv on 22 May but know today twice rescheduled we don’t got my tv installed. Then I ask to return everything they took almost hours and they don’t complete my return I highly recommend no one go to to Best Buy there system is ridiculous we waste our $4000 but not satisfied.
Response from Best Buy
June 15, 2026
Hello.
Thank you for reaching out. We try to make all our delivery purchases and installations as smooth and easy as possible. So, seeing an experience like this is never something we want to see, and we appreciate you taking the time to bring it to our attention. Our team would be happy to address your concerns and help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 172917 when reaching out.
Thank you.
Bree
June 14, 2026
4 out of 5
Nice clean store,not too many people. Friendly and outwardly welcome to questions. Quick service at any of the desks and air conditioned inside.