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Best Buy Federal Way
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Federal Way
How do I check product availability at the Federal Way Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Federal Way Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Federal Way stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Federal Way Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3285 reviews)
Helen B
April 20, 2026
5 out of 5
I had an amazing experience shopping here! The staff was super helpful and really knowledgeable about the products. I found exactly what I needed, and they even helped me set it up. Highly recommend!
PRISTINE T
April 19, 2026
5 out of 5
Best buy is my favorite store and not be because I'm a tech need, that's part of it, but the friendly customer service is awesome. Everyone is super helpful and knowledgeable and I can appreciate that while shopping for the latest bleeding edge tech. Keep up the great work BestBuy..!!!
Sergio R
April 07, 2026
1 out of 5
fui a esta tiwnda best buy y son muy lentos para atender ala jente no ahi gente que te atiendan en español
Shannon T
April 04, 2026
1 out of 5
⸻
What a complete waste of time. I booked a 5:20 PM battery replacement appointment, showed up, and immediately heard staff questioning whether they could even finish it before closing. Why offer the time slot if you can’t complete the service?
After confirming they had time, they took my payment and told me to come back in 1.5 hours. I left, stayed nearby, and came back exactly as instructed—only to be told the repair wasn’t done and wouldn’t be completed until Monday.
Yes, they apologized. No, they offered nothing for wasting my trip and 90 minutes of my time.
Even worse, no one bothered to notify me. Their excuse was that they “had my phone”—which is nonsense, since they texted me right after check-in using the contact info I provided.
This is poor scheduling, poor communication, and a complete disregard for customers’ time. I should’ve trusted my gut and gone directly to the Apple Store.
Response from Best Buy
April 06, 2026
Hey there, Shannon,
We understand your concerns surrounding your recent service. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/SzmI91), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #138696"