Best Buy Issaquah

BUYER BEWARE: Upon arrival, only open box chargers were available for sale, which was disappointing. When I got home, I discovered a third of the $90 Surface charger was missing and it lacked any Microsoft branding, even though the product condition was marked as “new". I tried contacting the store, but their virtual AI assistant was useless and couldn’t connect me to a representative. After being on hold for about 10 minutes, I was finally connected to an international “help center,” where I was told that broken or counterfeit products were simply the “risk” of buying an “open-box” product from Best Buy. I was also informed that their physical stores no longer accept customer phone calls. Their lack of product oversight, nonexistent customer service, and inability to stock new products is unacceptable and a slap in the face to customers. AVOID THIS LOCATION!!

Fraud charges from something not purchased and zero accountability to get rid of it- told it was taken care of then had to fight for months for the late fees and interest associated with the charge- then ended up having to pay 14$ anyway in order to get them to stop harassing me over what started as over a hundred dollar charge- will never use them ever again and encourage others not to as well

Супер магазин

Had the greatest pleasure working with Phembie on the virtual sales department team. She was incredibly helpful in placing an online order and walking me through every step. I hope everyone has the pleasure of working with her!