Best Buy Issaquah

Small for a Best Buy. Staff tried their best to help customers, sovI have no complaints.

I usually have ok experiences at this best buy but today was a MASSIVE NOPE for me. I went in to buy a new 2025 Astro A50x Lightspeed headset, $419 after tax, get home, open it up, and it's the 2019 model regular Astro A50, it was dirty and didn't even have half of the accessories in the box. THEY HAD IT PACKAGED AND SELLING AS A BRAND NEW ITEM ON THE SHELF!!! My fiance is on her way to return it as I type this review. I will update with the results. Update: They refunded me. Beware of this best buy though, anyone who would repackage a used item with missing accessories in the incorrect box and place on the shelf and sell as though brand new cannot be trusted.

I went to geek squad with a broken lap top and told them I simply wanted to buy a new one and have them transfer the data from the old one. I was told it would be $100 to transfer and then I brought up that bestbuy.com says $80 if you buy in store. They tried convincing me that wasn't the case until I showed them directly on the website. Then I was told to go pick out the laptop I wanted. I already knew exactly what I wanted and told the sales associate in the laptop area. I told him there was a $5 credit on my account that I'd like applied and he said it would automatically credit me once my account was pulled up. He rang the laptop up, tried to upsell me on an annual membership plan which I told him multiple times I didn't want. Then after paying I saw that the credit was not applied. Then I went back to geek squad with the new computer and the associate I originally spoke with was gone so I had to start the whole saga over: tell them I wanted a data transfer, tell them multiple times I don't want the membership plan, tell them I just want the $80 transfer and them telling me it's a $100 and having me show them bestbuy.com says $80 if a new computer is purchased in store. Then they said that's only if you buy the data transfer as a bundle when you purchase the computer - which I'd just purchased 20 feet away 5 minutes ago. They agreed to "discount it" to $80 but acted like they were doing me a big favor. Then they tried to add a $40 computer setup fee, which was never mentioned at any point in the process. They said I could take the computer home and set it up myself and bring it back, but that it was a time consuming and complicated process. I asked for a manager, who lectured me on how setting up a computer takes time and their employees deserve to be paid for their time. I walked out without a data transfer, setup the computer myself in literally 2 minutes (I timed it because I was so furious that they were trying to convince me it was difficult to do).

Very helpful staff