Not being able to get my work done and not knowing how to fix small issues on my phone or computer is very very stressful. But with geek squad there to help me, I feel in control again.
JJ helped me today and is so positive, knowledgeable and helpful. The best service that I’ve received. Everybody that has helped me has been great as well.
I like that I can make an appointment for really serious issues or just walk in. Thank you Geek Squad.
And I want to make a special shout out to Chris. They were shortstaffed and had a trainee on the register that needed help with almost every transaction. Chris was able to help me and multiple other people at the same time. The thing he was helping me with was relatively complicated but he understood what I was asking for right away and took the time to fix what was wrong. Great job Chris thank you.
Jennie M
September 29, 2025
I expected to leave my laptop for repair. They were able to rest it in 5 minutes and didn't even charge.
Has good tech help if needed at the geek squad area. good staff and very clean
Worse automated system I’ve ever dealt with. Are you serious? I want to talk to someone at the store not some one from India.
You lost a customer over this. So frustrating
Response from Best Buy
September 11, 2025
Hello. We do understand your frustration with not being able to contact the store directly. Stores may not be able to pick up calls at the time of calling, if this happens then you call is routed to our support line where a qualified Agent can provide support for your situation. You may also reach out to us on Facebook (https://bby.me/urf6m1), Twitter/X (https://bby.me/irx1nk), or Instagram (https://bby.me/64fr90). Please also include Google Review number 42149 when reaching out. Thanks!