The genius bar staff are very nice. However, I made an appointment through Apple for a phone screen replacement. I drive 25 minutes to this appointment to find out they don't have the parts for the screen replacement. It sounds like Apple doesn't keep stock but it sure would've been nice to know before showing up to my appointment. I'm very frustrated.
The stars comment applies to Bellevue store. The other stores need more emoyees so customers dont have to wait and wait for service
The workers at Geek Squad are quick and effective with their diagnostics and figuring out what needs to happen to repair the item. Came in with a PC and it needed new parts, brought that all in later and they fixed it quickly and everything works great, the Worker Ryan deserves a raise.
Washington W
August 06, 2026
I just purchased a laptop and a wide curved monitor.
Working with John was great. He really took his time to explain differences between different products.
I would recommend buying from John.