Best Buy Issaquah

The check in at the front desk with your cell phone is a system that needs to be updated or cancelled. Finally saw the tiny sign after waiting and waiting and not being acknowledged. Didn’t see the code because a customer was standing in front of it. Finally scanned it and waited for someone to find me in the cue with my BLUE jacket. Got my SMS and was feeling confident. Wandered around, waited… looked at phone. I had my text from Best Buy and I knew they would find me. Went back to front desk because it had been 10 minutes and I’d seen everything. Guy walks in, straight to front desk, employee happens to be there and instantly helps him. Your system is BROKEN 😱

I usually enjoy browsing Best Buy for fun, but my experience at this location was disappointing. While the store has a chill vibe, the staff weren’t very attentive when I needed help, and I didn’t feel guided as quickly as I expected. Not my favorite spot to browse anymore.

I am NOT a tech savvy person. At 61 it’s not my mindset. I needed a senior friendly, inexpensive, prepaid cell phone for my 91 year old Aunt. I visited on Monday, Dec. 15 and was please to meet Ezra who took patient time with me showing me options and checking on availability. A well informed decision made and check out began. He assisted with activation and called in Daniel for assistance. What a pair! They tackled the process and even helped with programming numbers and a quick tutorial on how to do somethings myself. You have a customer for life and I hope the two outstanding representatives of your store are rewarded for their efforts. Thank you so much!

Me and my friend (both alt looking women) were completely ignored today at this location. I was looking to buy a new gaming monitor and the other guest in the computer area brought an associate over as we arrived to shop. we waited for their interaction to be over as to not interrupt and be rude but the associate (short man sporting a 2013 Zayn haircut) immediately left the area after their transaction. My friend had to hunt him down as when he saw her approaching he seemed to not want to interact with her. She then explained politely we were waiting for his help to which said he forgot to check on us and then he proceeded to blame her for not interrupting him earlier. We left without purchasing anything honestly solely because of him and his attitude.