Best Buy Issaquah

Tristan and co. did a great job with my stereo install and made it a positive experience from start to finish. I highly recommend utilizing the Geek Squad’s service when needed. I like to DIY but some things are better left to professionals and the price was very reasonable. Maybe too reasonable. Best Buy should pay their technicians more or allow customers to tip.

A great view of Tokyo! 👍

Best buy was able to fix my car clicker and had the hp ink I was looking for. They were very helpful.

I bought an open box laptop and 8 days in the keyboard was malfunctioning. I knew it was a hardware issue but was sent to come back in a few hours to confirm with geek squad. They confirmed it was an issue and told me i could exchange it as they had another in store instead of sending it in for repair if I didn't want to wait 2-4 weeks. I debated sending it in where I could potentially keep my data since I spent a day setting up the laptop. I only went with the exchange because I could get a functional laptop within the day. They told me to go to the front desk to exchange and we could start the wiping process. We started the wipe, I walked over to the front desk and they told me they did not actually have one they could exchange for me. They did have new ones in store but couldn't take the loss despite their mistake. They said I could return the used one or send it in for repair and they didn't want to lose more money. They said I also couldn't buy a new laptop and return it in the interim because they would be taking a loss. So I was stuck with having to wait for a laptop to go out for repair and also my data wiped and needing to restart the setup process. Kudos to them for getting it repaired somewhat quickly but in retrospect I am annoyed they made a mistake which left me to both wait for a repair and need to set up my laptop again I understand mistakes happen and I feel bad for the person on geek squad but this was preventable and there was many ways to make the situation better