Best Buy Issaquah

I bought an open box laptop and 8 days in the keyboard was malfunctioning. I knew it was a hardware issue but was sent to come back in a few hours to confirm with geek squad. They confirmed it was an issue and told me i could exchange it as they had another in store instead of sending it in for repair if I didn't want to wait 2-4 weeks. I debated sending it in where I could potentially keep my data since I spent a day setting up the laptop. I only went with the exchange because I could get a functional laptop within the day. They told me to go to the front desk to exchange and we could start the wiping process. We started the wipe, I walked over to the front desk and they told me they did not actually have one they could exchange for me. They did have new ones in store but couldn't take the loss despite their mistake. They said I could return the used one or send it in for repair and they didn't want to lose more money. They said I also couldn't buy a new laptop and return it in the interim because they would be taking a loss. So I was stuck with having to wait for a laptop to go out for repair and also my data wiped and needing to restart the setup process. Kudos to them for getting it repaired somewhat quickly but in retrospect I am annoyed they made a mistake which left me to both wait for a repair and need to set up my laptop again I understand mistakes happen and I feel bad for the person on geek squad but this was preventable and there was many ways to make the situation better

Got scammed by the AT&T representative to the tune of $3700 and am having to clean it up

Not being able to get my work done and not knowing how to fix small issues on my phone or computer is very very stressful. But with geek squad there to help me, I feel in control again. JJ helped me today and is so positive, knowledgeable and helpful. The best service that I’ve received. Everybody that has helped me has been great as well. I like that I can make an appointment for really serious issues or just walk in. Thank you Geek Squad. And I want to make a special shout out to Chris. They were shortstaffed and had a trainee on the register that needed help with almost every transaction. Chris was able to help me and multiple other people at the same time. The thing he was helping me with was relatively complicated but he understood what I was asking for right away and took the time to fix what was wrong. Great job Chris thank you.

I expected to leave my laptop for repair. They were able to rest it in 5 minutes and didn't even charge.