I only did a car pickup and it went well. This isn't the closest Best Buy to me, so I don't know that much more about it.
Deborah M
December 25, 2025
The check in at the front desk with your cell phone is a system that needs to be updated or cancelled. Finally saw the tiny sign after waiting and waiting and not being acknowledged. Didn’t see the code because a customer was standing in front of it. Finally scanned it and waited for someone to find me in the cue with my BLUE jacket. Got my SMS and was feeling confident. Wandered around, waited… looked at phone. I had my text from Best Buy and I knew they would find me. Went back to front desk because it had been 10 minutes and I’d seen everything. Guy walks in, straight to front desk, employee happens to be there and instantly helps him. Your system is BROKEN 😱
I am NOT a tech savvy person. At 61 it’s not my mindset. I needed a senior friendly, inexpensive, prepaid cell phone for my 91 year old Aunt. I visited on Monday, Dec. 15 and was please to meet Ezra who took patient time with me showing me options and checking on availability. A well informed decision made and check out began. He assisted with activation and called in Daniel for assistance. What a pair! They tackled the process and even helped with programming numbers and a quick tutorial on how to do somethings myself. You have a customer for life and I hope the two outstanding representatives of your store are rewarded for their efforts. Thank you so much!