I am NOT a tech savvy person. At 61 it’s not my mindset. I needed a senior friendly, inexpensive, prepaid cell phone for my 91 year old Aunt. I visited on Monday, Dec. 15 and was please to meet Ezra who took patient time with me showing me options and checking on availability. A well informed decision made and check out began. He assisted with activation and called in Daniel for assistance. What a pair! They tackled the process and even helped with programming numbers and a quick tutorial on how to do somethings myself. You have a customer for life and I hope the two outstanding representatives of your store are rewarded for their efforts. Thank you so much!
Me and my friend (both alt looking women) were completely ignored today at this location. I was looking to buy a new gaming monitor and the other guest in the computer area brought an associate over as we arrived to shop. we waited for their interaction to be over as to not interrupt and be rude but the associate (short man sporting a 2013 Zayn haircut) immediately left the area after their transaction. My friend had to hunt him down as when he saw her approaching he seemed to not want to interact with her. She then explained politely we were waiting for his help to which said he forgot to check on us and then he proceeded to blame her for not interrupting him earlier. We left without purchasing anything honestly solely because of him and his attitude.
Response from Best Buy
December 16, 2025
Hello, Sky,
Thank you for leaving us a review. It saddens us to hear that your recent experience with wanting support with gaming monitors was not a positive one. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #88912" when reaching out on social.
This Best Buy routinely has the worst customer service of any store I shop at. Employees are rude and inattentive. The store is constantly disorganized and if you can find someone to help you, they often can’t find products that are shown on the website as being in stock. Employees don’t ask if you need help, they wait for you to ask, they’d rather stand around. Constantly terrible experiences at this Best Buy. What a let down.
Rude security on the way out, stares at you without a thanks or anything.
12/13/25 10:30 am
Response from Best Buy
December 13, 2025
Hi, Mark,
Thank you for leaving a review. It can really take the fun out of shopping when you don't get the experience you're looking for. If you'd like to formally document your experience, please send a message on social media. Kindly include Google Review 87404 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport