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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3402 reviews)
Clay A
November 11, 2026
1 out of 5
I made a Best Buy appointment through the Apple Support app for an iPad Pro that wouldn’t turn on. When I got there, they said they couldn’t retrieve the serial number from the device and told me there was nothing they could do—just go directly to Apple. I even offered the serial number from my other devices, but they still wouldn’t help. It was really disappointing. I went to Alpha Computer in Richland right after, and they solved it in about two minutes. I definitely recommend Alpha Computer and wouldn’t go back to Best Buy for this kind of issue.
Response from Best Buy
November 12, 2026
We understand the frustration when your Apple appointment with us did not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5i5uOg), Twitter/X (https://bby.me/xjjkN3), or Instagram (https://bby.me/Owudzg), and mention your Google review, 253762.
Steve T
November 11, 2026
1 out of 5
Knowing selling substandard equipment at a discount, when you know it doesn't work. Is problematic.
Response from Best Buy
November 11, 2026
Hello, Steve,
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
Facebook ( https://bby.me/LZD35Q)
Twitter/X ( https://bby.me/zlg5W3)
Instagram ( https://bby.me/VE33rp)
Please be sure to mention your review, #253702.
Riselda n
November 09, 2026
4 out of 5
Atención al clientes buena los precios de penden de tubolsillo yo boy por especiales y me e traído buenos productos
Judy B
October 27, 2026
2 out of 5
The corporate Best Buy number scheduled an appointment for my computer and my printer. While visiting with them they brought up my account and knew which computer and printer I was bringing for service. Entering today, I was met by a technician so arrogant that I was still using such an old computer. Also, The Geek Squad does not work on printers of any kind. Sorry, we can't help you fix your printer. Oh, and your computer is too old so we can't work on that either. Mind you, I pay for a Geek Squad servicing contract. No service but we'll take your money for the servicing contract. Service is not their game. I won't be back. Tell your friends and family. Best Buy is loosing my business.
Response from Best Buy
October 27, 2026
Hello, Judy,
Thank you for taking the time to reach out to us here. We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 244385.
Facebook (https://bby.me/dlLZTi)
X (https://bby.me/Bjn3LJ)
Instagram (https://bby.me/ekrait)
We look forward to assisting you there.