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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3373 reviews)
KMP
July 25, 2026
1 out of 5
Very poorly maintained and operated BestBuy. Went to go see some TVs and soundbars. Several TVs were not mounted and about half that were mounted weren't working. Of those that were working, several weren't set to demo mode so I couldn't see anything on them but the menu. There was only one employee there who was pacing around pretending to work while on Snapchat and texting. Soundbar area wasn't any better. Several of them just didn't play audio to demo. There was a random, large box sitting in the middle of the aisle. Not every demo soundbar was labeled with the right model. And they didn't have demos of several of the most cross shopped soundbars on the market.
Feels like management here just stopped caring. There's no accountability or expectation for any of the staff. They've given up even pretending to try to keep the store semi functional and clean. Their hiring seems like a race to the bottom. Reminds me of Kohls. When BestBuy starts to fail I'll remember this store.
Response from Best Buy
July 26, 2026
Hey there,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##193420
Team P
July 22, 2026
5 out of 5
Good customer service 👍🏻
Leslie M
July 19, 2026
2 out of 5
Best Buy needs to get their shit together. Last week I came in to get a service done and they did it right there. 4 days later they have me running around the store to different stations to get a phone screen replaced.
Response from Best Buy
July 19, 2026
Hello Leslie,
Thank you for your review. We can certainly understand your frustration regarding being sent all over the store to get your phone fixed. We would appreciate the chance to follow up and ensure this is formally documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 190373.
Jose M
July 17, 2026
5 out of 5
Great customer service , plus nice..