Best Buy needs to get their shit together. Last week I came in to get a service done and they did it right there. 4 days later they have me running around the store to different stations to get a phone screen replaced.
Response from Best Buy
July 19, 2026
Hello Leslie,
Thank you for your review. We can certainly understand your frustration regarding being sent all over the store to get your phone fixed. We would appreciate the chance to follow up and ensure this is formally documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 190373.
Great customer service , plus nice..
I walked into the store to do a return, and they were super busy. Adrian walked up to me and asked if he could help me with my return. He took me over to the cell phone area and got my return / exchange done in minutes. Thank you Adrian, appreciate you very much! Jacob Rose