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Best Buy Kennewick
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3352 reviews)
Ben D
June 04, 2026
5 out of 5
It's a best buy. Customer service is usually on point.
Denise R
June 03, 2026
5 out of 5
Helpful, not too busy
Melissa B
June 02, 2026
5 out of 5
Very helpful. And professional.
Tina G
May 26, 2026
1 out of 5
After standing around the Apple area. Had to stroll all over the store for help.
Then call to make a geek squad appt. Got AI. That was fun. Finally got a human. Showed up for sched app only to be told by the rudest female tech that I didn’t have an app and to just reschedule. She didn’t care to take a moment to help me or get someone who could. After spending almost $1000 that morning no one could be bothered to help. I did track down an assistant manager & he was polite.
UPDATE:
The general manager reached out to me and was very polite and concerned about my experience. He went above and beyond to make it right.so I’m amending my review to ⭐️⭐️⭐️⭐️⭐️
Response from Best Buy
May 27, 2026
Tina,
This is not the experience that we want for you, and we can imagine how this made you feel. We'd be happy to look into this further. To do so, please send a private message to Facebook (https://bby.me/X6GPt8), Twitter/X (https://bby.me/cbOIsH), or Instagram (https://bby.me/dyDPgd) and reference Google Review 157653.