Best Buy Kennewick

Customer service is horrible, can't speak to the actual store. Employee sold us a Samsung tablet bundle with keyboard and when we get home, we open it up. Guess what tablet is the wrong one and way to small and doesn't fit the keyboard. Then to top it off the Customer service agent said I couldn't speak to the Kennewick store because they don't accept calls anymore. She requested i drive back and I told her I don't live there and asked if they could ship the correct one and provide a return label for the wrong one I was told no. Have spent endless money at this store and now after this experience I will never step foot there again.

Super nice store. Lots of employees ready and willing to help. Very good location.

Very poorly maintained and operated BestBuy. Went to go see some TVs and soundbars. Several TVs were not mounted and about half that were mounted weren't working. Of those that were working, several weren't set to demo mode so I couldn't see anything on them but the menu. There was only one employee there who was pacing around pretending to work while on Snapchat and texting. Soundbar area wasn't any better. Several of them just didn't play audio to demo. There was a random, large box sitting in the middle of the aisle. Not every demo soundbar was labeled with the right model. And they didn't have demos of several of the most cross shopped soundbars on the market. Feels like management here just stopped caring. There's no accountability or expectation for any of the staff. They've given up even pretending to try to keep the store semi functional and clean. Their hiring seems like a race to the bottom. Reminds me of Kohls. When BestBuy starts to fail I'll remember this store.

Good customer service 👍🏻