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Frequently Asked Questions About Best Buy Kennewick

How do I check product availability at the Kennewick Best Buy?
How do I check my order status?
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Kennewick stores’ holiday hours?

Recent Reviews

4.1
(3175 reviews)
Donald H
February 16, 2025
4 out of 5
Busy.. not a long wait in line tho.. only issue I had was trying to get assistance. They were busy with customers so I can't complain that much .. overall I liked my experience...
Fenriz W
February 14, 2025
4 out of 5
Understaffed, but once you find someone to help you, they're very polite, friendly, and knowledgeable.
Joel R
February 12, 2025
4 out of 5
Always a great experience shopping here, very helpful and courteous.
Chris W
February 10, 2025
1 out of 5
Phone number goes to India. If I wanted to talk to someone who can't do what I need I would talk to my 96 year old Grandma. Off to Amazon I go. Reply to stores reply. I never made it into the store as apparently you guys don't have phones there. I'm not going to waste my time going there if I can't even talk to someone that works there to see if you guys even carry it or can order it.
Response from Best Buy
February 10, 2025
Thank you for sharing this experience with us, Chris. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I'd like to get this reviewed for you further. Please send us more details through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://wwwhttp://facebook.com/bestbuy). Please send us the store location, along with your full name, phone number, and e-mail. Also add Google Review 64798246. We look forward to hearing from you. Sincerely, ^Deysha

About Best Buy Kennewick

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