Best Buy Kennewick

Was looking for a lens cover for my camera, but nothing was available there for my camera

I submitted my laptop to be fixed by their geek squad, and they said that it was broken enough that they had to send it to the factory and that it would take no more then 4 weeks and that they would regularly update me on the progress. However, when four weeks came and went with no updates, I went in to see what was going on and they said that they didn’t have the parts they needed for my laptop so they were just going to hold onto it indefinitely. I rely on that laptop for both my college classes and for work, so I planned accordingly by dropping it off when I had a long enough break in between studies and work. However because of Best Buy’s actions, I’m losing money every day their late both from work and college that I can’t do.

I bought a brand new ZAGG screen protector for my iPhone 16e and paid $8 for a Geek Squad employee to install it. The phone screen had a big speck of dust under it, so I went back to ask them to remove it. They did an even more horrible job, and my screen protector had fraying on the sides, smudges everywhere, and air bubbles! The employee who did it did not seem very apologetic or helpful, like he hated being there. I’m very very unhappy, and I’m never going back to Best Buy to buy any of their overpriced electronics, I’ll stick with Amazon.

Nice employee support. Very limited merchandise.