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Frequently Asked Questions About Best Buy Kennewick

How do I check product availability at the Kennewick Best Buy?
How do I check my order status?
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Kennewick stores’ holiday hours?

Recent Reviews

4.0
(3372 reviews)
Team P
July 22, 2026
5 out of 5
Good customer service 👍🏻
Leslie M
July 19, 2026
2 out of 5
Best Buy needs to get their shit together. Last week I came in to get a service done and they did it right there. 4 days later they have me running around the store to different stations to get a phone screen replaced.
Response from Best Buy
July 19, 2026
Hello Leslie, Thank you for your review. We can certainly understand your frustration regarding being sent all over the store to get your phone fixed. We would appreciate the chance to follow up and ensure this is formally documented. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport When reaching out, please reference your Google Review 190373.
Jose M
July 17, 2026
5 out of 5
Great customer service , plus nice..
Jacob R
July 17, 2026
5 out of 5
I walked into the store to do a return, and they were super busy. Adrian walked up to me and asked if he could help me with my return. He took me over to the cell phone area and got my return / exchange done in minutes. Thank you Adrian, appreciate you very much! Jacob Rose

About Best Buy Kennewick

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