Best Buy Kennewick

Went to Best Buy to look at sound bars for our new TV and it was a bust. Their demo area wasn't working the employee in that area said the SD card was corrupt. Only a handful of others were hooked up to TV's and the employee in the TV centers attitude sucked. He pointed us back toward the demo center and when I told him the guy over there said they weren't working, he shrugs his shoulders and WALKS AWAY. Well, guess where we won't be spending our money. By the way, guy in the TV center (dressed all in black) needs to pull his pants up.

Unfortunately, this purchase did not work out. I bought last year’s display model, a 77-inch LG OLED G5, and was excited about the deal. The TV was in great shape, had about 3,000 hours on it, and the price was right. I chose Best Buy delivery specifically to avoid damaging it during transport. The Spokane delivery team offered to bring it earlier than scheduled, which I appreciated. However, when it arrived, the TV was wrapped only in bubble wrap, with parts of the corners exposed where the plastic had rubbed through. During inspection, we found that one of the upper corners of the screen was cracked, so the TV had to go right back. A manager later explained that they were out of boxes and considered bubble wrap alone acceptable for shipping a large, fragile OLED television. That was the end of it. Best Buy lost the sale, and I lost what should have been a great deal. A very disappointing and avoidable experience.

Salesperson wasn't very helpful. Needed starlink in a hurry and it was not in stock. Asked when they would be restocked and he had no idea when. Asked if I can ordered one and he had no idea if I could. Ordered one at Home Depot. Front desk people were nice.

Customer service is horrible, can't speak to the actual store. Employee sold us a Samsung tablet bundle with keyboard and when we get home, we open it up. Guess what tablet is the wrong one and way to small and doesn't fit the keyboard. Then to top it off the Customer service agent said I couldn't speak to the Kennewick store because they don't accept calls anymore. She requested i drive back and I told her I don't live there and asked if they could ship the correct one and provide a return label for the wrong one I was told no. Have spent endless money at this store and now after this experience I will never step foot there again.