Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3164 reviews)
Mike N
January 03, 2025
3 out of 5
Very high priced
Response from Best Buy
January 03, 2025
Hi, Mike,
Thanks for leaving your feedback here, we appreciate you taking the time. We know how important it is to get the best prices possible, so we understand your concerns. There is a new sale each week with deals and promos to take advantage of, and exclusive deals for My Best Buy Plus/Total members. If there isn't a sale that meets what you're looking for, consider taking advantage of our Price Match Guarantee. With our Price Match Guarantee, we can match the price of most products with any authorized competitor during the Return and Exchange period.
If you have any questions or need support, please do not hesitate to reach out to us by sending a private message on one of our social media accounts. You may use Google Review number #64639663 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Laura A
January 01, 2025
4 out of 5
Great store and friendly employees but curbside pick up takes way too long. First time I picked up my Mac about a week ago it took 15 minutes waiting & there were no other cars. I had the same experience today when picking up an adapter. My boyfriend had to get off and go inside to get it. Save your time and just order for in store pick up. Other than that this store is great.
James S
December 30, 2024
1 out of 5
Was looking for a specific Iphone 12 pro max case and had 3 employees standing around near me and one was shopping for himself or his spouse and none offered any help or assistance or acknowledged my existence so I left not buying anything.
Response from Best Buy
December 30, 2024
Hi James,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that you didn't receive any assistance from our staff, which we understand would be disappointing, and isn't what you should expect in our store. We'd be happy to discuss this further with you to document and address this and any other concerns that you may have. To do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64626289.
Thanks,
^Caleb