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Frequently Asked Questions About Best Buy Kennewick

How do I check product availability at the Kennewick Best Buy?
How do I check my order status?
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Kennewick stores’ holiday hours?

Recent Reviews

4.0
(3364 reviews)
Austin N
June 28, 2026
4 out of 5
I have posted a few low star reviews for this place in the past. Pleased to say the last time I went I to this location after a couple years of avoiding the place. Customer service has stepped up their game.
eleanor K
June 24, 2026
5 out of 5
Picked up an online purchase. Super quick and easy.
James H
June 22, 2026
1 out of 5
I don't recommend it. The store has been redesigned and some products are now emphasized over others. Help on the floor avoids you. Cashier's are not even saying hello. Competition is needed. The glitzy products are obvious. The service is very poor. Tri-Cities needs competition for our dollar. Going online we can get most anything. I shop online more then getting dogged by almost non-existent sales associates.
Response from Best Buy
June 23, 2026
Hello, We appreciate you sharing your feedback with us. It's understandable that not finding the items you want as easily as before or receiving the quality level of service from our employees, isn't ideal. We'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Tquw8g), Twitter/X (https://bby.me/w0eeUl), or Instagram (https://bby.me/yQUexi). Please also include a reference to your "Google review #175967" in your message.
Carolyn G
June 18, 2026
3 out of 5
Did not go inside

About Best Buy Kennewick

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