Best Buy Kennewick

Worst service I've had. To start i went in needing a repair on my laptop which was within the 6 year window they told me they were able to get parts for. I had taken off all the screws for them on the base cover already and when they sent it to their shop they told me to throw away the old screws and that they would replace them. Also was told they would text or call me for price parts or if they couldnt fix it. Not only did they not contact me but randomly a week later im told its ready for pickup, when i get there during my appointment hours i sat there waiting for 2 hours just to be told they didnt fix it, didnt replace the screws like they said AND didnt even try to diagnose the laptop. It came back full battery and not touched at all, they just looked at the part and saw their provider doesnt make it and sent it back. Told me to come back later for the screws and didnt give them waste of my time. Wintech down the road fixed it for cheaper, faster, and replaced those screws for me.

Needed info in TVs and the young man that helped he did a great job explaining and helping me identify which type would meet my needs best. Then at least 4 other employees asked if I needed help.or had a question.

The store does not hire enough employees to manage their device repairs, you are better off just paying the $100 to get a new phone from Apple than wait in-store for hours for $39.

Went to Best Buy to look at sound bars for our new TV and it was a bust. Their demo area wasn't working the employee in that area said the SD card was corrupt. Only a handful of others were hooked up to TV's and the employee in the TV centers attitude sucked. He pointed us back toward the demo center and when I told him the guy over there said they weren't working, he shrugs his shoulders and WALKS AWAY. Well, guess where we won't be spending our money. By the way, guy in the TV center (dressed all in black) needs to pull his pants up.