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Best Buy Kennewick
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3321 reviews)
julio a
February 15, 2026
5 out of 5
Great experience
Rosa M
January 26, 2026
5 out of 5
Bueno
Jeff
January 19, 2026
1 out of 5
Straight up negligence!
I went in Saturday at noon for my scheduled appointment for what should have been a routine iPhone battery replacement. I was told that my phone would be done “for sure” by Sunday evening. Well Sunday rolls around and I don’t see an email but I decide to walk in to get an update I wait for 30 minutes and then I’m told they were working on it and it should be done “for sure” by Monday at 3pm and since I had to leave for University the next day I needed it done ASAP. I tell them that and they claim they will escalate it to emergency or a faster repair status. Well Monday at 3pm comes and still no email so I once again go in person and I’m finally told the truth and they haven’t even started the repair. Then they tell me it won’t be done for another few days so after all of that time wasted I just asked for my phone back. This is just unprofessional and a huge waste of my time constantly telling me it will be done when it’s not even started. This repair should realistically take only 3-5 ish hours and Apple Stores state this as a same day repair. Do not recommend Geek Squad one bit and they really need to have better communication and repair timelines.
Response from Best Buy
January 20, 2026
Hello, Jeff,
Thank you for sharing your concerns with the long wait for your iPhone battery replacement. We would be glad to notate your concern and look into any concerning actions done in store if you would like to reach out to us on any of our social media profiles below with Review 106801.
Facebook (https://bby.me/pr5ope)
Twitter/X (https://bby.me/u55fkm)
Instagram (https://bby.me/5vnl21)
Chops T
January 14, 2026
1 out of 5
I had nothing but compliments about the service and the good intentions of the employees, until I dumped a woman with colored hair at geek squad.
Not only was she rude but she gave me misinformation about my computer she told me it was not fixed when it had been.
I then ask her why there was no fixes done she became very aggressive.
I've waited 7 days for my PC just to be told that nothing was done to it.
But here is the truth the PC was repaired it was all set to go but she refused to mention it.
Response from Best Buy
January 14, 2026
Hey there,
We know understand the importance of getting quality customer support. Please send us a private message on Facebook (https://bby.me/tluyju), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##104744".