Best Buy Kennewick

Bueno

Straight up negligence! I went in Saturday at noon for my scheduled appointment for what should have been a routine iPhone battery replacement. I was told that my phone would be done “for sure” by Sunday evening. Well Sunday rolls around and I don’t see an email but I decide to walk in to get an update I wait for 30 minutes and then I’m told they were working on it and it should be done “for sure” by Monday at 3pm and since I had to leave for University the next day I needed it done ASAP. I tell them that and they claim they will escalate it to emergency or a faster repair status. Well Monday at 3pm comes and still no email so I once again go in person and I’m finally told the truth and they haven’t even started the repair. Then they tell me it won’t be done for another few days so after all of that time wasted I just asked for my phone back. This is just unprofessional and a huge waste of my time constantly telling me it will be done when it’s not even started. This repair should realistically take only 3-5 ish hours and Apple Stores state this as a same day repair. Do not recommend Geek Squad one bit and they really need to have better communication and repair timelines.

I had nothing but compliments about the service and the good intentions of the employees, until I dumped a woman with colored hair at geek squad. Not only was she rude but she gave me misinformation about my computer she told me it was not fixed when it had been. I then ask her why there was no fixes done she became very aggressive. I've waited 7 days for my PC just to be told that nothing was done to it. But here is the truth the PC was repaired it was all set to go but she refused to mention it.

I shop at best buy at least a few times a year, usually a big ticket purchase, as most do. Usually, I have a pleasant experience with staff who are generally helpful. That wasn't the case today. I returned an item that didn't work for me at the cashier. I told them I did not like the item and so was returning it. I was given the impression from the person this was not a favorable reason. The person then took the box completely apart and checked the item. I can understand this, as I understand people try to commit fraudulent returns often and the store must inspect returned merchandise. While the person inspected it, I initiated some conversation in a light tone, to which there was no response. After completely inspecting and ignoring any words spoken, the cashier said it would be refunded in the most curt, non-conversational way ever. While the words used were not the issue, I felt--for the entire length of the return--that I was being treated as if I were a suspect/criminal. There was no return to polite discourse after the inspection was completed. The way the return made me feel has caused me to look for alternatives to shopping at best buy. While most often I am not making returns, and just picked up several great gifts for Christmas there, this experience has altered the way I feel about the store. I felt this was important to share as the way people treat each other, even when performing necessary inspections, is important.