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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3399 reviews)
ANKRIT S
October 27, 2026
1 out of 5
Best Buy? More like WORST BUY! 🤬 I paid for Geek Squad Protection with accidental damage coverage, but when my camera was damaged, they denied my claim. Customer service kept sending me back and forth between Best Buy and Geek Squad, and nobody wanted to take responsibility or listen to my situation. They treat you well when taking your money, but when you actually need help, the service is completely different. It feels like all they care about is your money, not their customers. Think twice before buying from Best Buy or wasting money on their protection plans!
Judy B
October 27, 2026
2 out of 5
The corporate Best Buy number scheduled an appointment for my computer and my printer. While visiting with them they brought up my account and knew which computer and printer I was bringing for service. Entering today, I was met by a technician so arrogant that I was still using such an old computer. Also, The Geek Squad does not work on printers of any kind. Sorry, we can't help you fix your printer. Oh, and your computer is too old so we can't work on that either. Mind you, I pay for a Geek Squad servicing contract. No service but we'll take your money for the servicing contract. Service is not their game. I won't be back. Tell your friends and family. Best Buy is loosing my business.
Response from Best Buy
October 27, 2026
Hello, Judy,
Thank you for taking the time to reach out to us here. We understand how important a repair can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 244385.
Facebook (https://bby.me/dlLZTi)
X (https://bby.me/Bjn3LJ)
Instagram (https://bby.me/ekrait)
We look forward to assisting you there.
Jake
October 21, 2026
1 out of 5
I walked into the store and I only see one type of line which is the checkout. The pick-up sign was not visible whatsoever. I turned the sign to face the customers and not the counter so there I am waiting in line for 15 minutes then she told to get into the pick-up line which no one, but as I get to the counter four customers were in line so there goes another 15 waiting…
Rita B
October 13, 2026
5 out of 5
I was traveling and my cellphone hit it's maximum storage space. Worth that said...I needed to take some of my photos off of my cellphone.
I went to Best Buy to pick-up an external hard drive. I was able to locate the same one that was in Costco. The price was much better at Best Buy. It was 100 dollar cheaper than the one at Costco. I was happy with my purchase at Best Buy.