Best Buy Kennewick

Probably the worst customer experience to date. I’m just trying to speak with someone. I can’t even call the store to talk to the sales person that sold the merchandise. I only get someone I can’t understand. I’ll just our business elsewhere

I DON’T RECOMMEND IT!! I ordered a computer / monitor at Best Buy At the time of pick. I had the purchase receipt, driver license and card it was used to pay for the purchase. They refused to give to give me the order because I put my wife as a pick up person as “Store policy” I was not able to pick up. Manager was able to do a full refund, but still unnecessary waste our time. I will never buy anything from them again!!

Not much to offer these days and the staff is quite over bearing and actually try to be too helpful. They also act more knowledgeable than they are, at least most of them anyway, and they just look stuff up on their phones which I can do realy before I arrive. And the selection of items is scarce and are all high end expensive brands, with little to no competitive more affordable brands to offer except online. Which begs the question are all stores just dropshipping products now. Like every single store had any thing you want....(Online). Bring back RadioShack!

Geek Squad is horrible for customer service and Eric is rude. Once we get our product back will probably never buy anything again from Best Buy and we’ve been customers for years! It would be too much to type out the horrible experience we’ve had and dealing with the damaged product and the transfer of data Best Buy is trying to work on. You can never reach anyone by phone so have waste time going to store every time to speak to someone and after standing in line still getting no where . So tired of the run around and trying to get anything accomplished! I will be sharing experience with others and discouraging from any future purchases from this location.