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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3365 reviews)
Hollow P
June 30, 2026
1 out of 5
Purchased laptop over 2k, and a ps5 remote on the same day july 20th 2025. We were convinced to buy a membership to get them covered, and was told it was worth it for the laptop. Which we agreed and got it FOR THE LAPTOP. Turns out the insurance plan for the laptop was canceled that same day by someone from best buy and we wasted 200$ for a year of coverage on nothing. If something happened to the laptop within that year I would have thought it was covered and it wasn't. I canceled the membership, my money was wasted, even the agent on the phone was not helpful and had no good explanation. He only said it was put on the ps5 controller and not the laptop and thats why it was canceled. THAT MAKES NO SENSE. wasted my money for insurance that didnt exist for what I was told would be for.
If anyone wants to refund me id be happy but honestly be careful on membership purchases.
Response from Best Buy
June 30, 2026
Hello,
Thank you for sharing your experience. It is concerning to hear about the confusion surrounding the protection coverage associated with your purchase and the differing information you received regarding your membership benefits. Customers should have a clear understanding of what products are covered, and we can certainly understand why discovering the laptop was not enrolled as expected would be frustrating, especially after purchasing the membership with that specific intent in mind. Additionally, hearing that your concerns were not fully addressed when you contacted support is not the experience we want associated with your interaction.
We would like the opportunity to review the details of your purchase, the membership enrollment, and the coverage changes referenced in your review to better understand what occurred. Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/VL9NMw)
Twitter/X (https://bby.me/lD9Aij)
Instagram (https://bby.me/M89SYD)
When reaching out, please reference your Google Review 180541.
Austin N
June 28, 2026
4 out of 5
I have posted a few low star reviews for this place in the past. Pleased to say the last time I went I to this location after a couple years of avoiding the place. Customer service has stepped up their game.
eleanor K
June 24, 2026
5 out of 5
Picked up an online purchase. Super quick and easy.
James H
June 22, 2026
1 out of 5
I don't recommend it. The store has been redesigned and some products are now emphasized over others. Help on the floor avoids you. Cashier's are not even saying hello.
Competition is needed. The glitzy products are obvious. The service is very poor.
Tri-Cities needs competition for our dollar. Going online we can get most anything. I shop online more then getting dogged by almost non-existent sales associates.
Response from Best Buy
June 23, 2026
Hello,
We appreciate you sharing your feedback with us. It's understandable that not finding the items you want as easily as before or receiving the quality level of service from our employees, isn't ideal. We'd like to ensure this is looked into further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Tquw8g), Twitter/X (https://bby.me/w0eeUl), or Instagram (https://bby.me/yQUexi). Please also include a reference to your "Google review #175967" in your message.