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Best Buy Kennewick
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3203 reviews)
MommaA 1
April 08, 2025
5 out of 5
My daughter has started paying for things herself which can be a hard learning process, Taylor at the front checkout was kind and helpful throughout the whole transaction. Great customer service!
Richard M
April 03, 2025
1 out of 5
Absolutely a train wreck alot of people getting paid there but not helping anyone
Response from Best Buy
April 03, 2025
Hi Richard,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #65005043.
^Caleb
Van D
March 31, 2025
1 out of 5
Trash service. Stood by the laptops for 40mins. Asked a few people to help and they said wait a sec. Worst people to deal with, won't be coming back and im returning everything I bought for pickup
Response from Best Buy
April 01, 2025
Hello, Van,
Thank you for your feedback. I understand your concern in not receiving the level of service you expected. At Best Buy, we value your business and strive to ensure all our customer interactions are positive.
So that we can formally document your feedback, please send us a private message or DM using the links below that includes your full name, phone number, and email address. Kindly mention your Google review 64992486.
Facebook facebook.com/BestBuy
Instagram instagram.com/bestbuy
Twitter/X twitter.com/BestBuySupport
Kind regards,
^Pre
Jeffery A
March 30, 2025
5 out of 5
Was greeted at door and pointed me in direction of where to go in the store for what I was looking to buy. Sales Associate was more than kind to get me what I wanted and sold me my dash cam with ease. Very nice people at Best Buy and good prices too!