Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3228 reviews)
Dillon
July 04, 2025
5 out of 5
I had an exceptional experience at Best Buy thanks to Torin’s outstanding customer service. I highly recommend him to anyone shopping at this location.
Rae W
June 29, 2025
5 out of 5
Best customer service in the state.
melody h
June 25, 2025
4 out of 5
good sales prices, professional, knowledgeable and good customer service.
David M
June 25, 2025
1 out of 5
Would give zero if possible. I went into this location 8 months ago needing new printer. I specifically went to this location because they are supposed to be the experts as opposed to going on line and ordering. The associate helped with picking out the printer I asked to get extra ink for the printer the associate grabbed the ink for me and it was the wrong cartridge size. We didn't run out of ink for 8 months when I tryed to refill the ink obviously didn't work. Best buy would not help no exchange or return even though it was thier incompetent employee that grabbed the wrong ink . I asked the manager for the district managers phone # he said I will get it for you disappeared for 30 minutes and would not answer when paged. I will never buy from this company again, I used to recommend them all the time not anymore. This is why everything is being purchased from Amazon or other online companies. Probably would have had better luck from Walmart.