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Best Buy Kennewick
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3295 reviews)
Anzuan14
November 21, 2025
1 out of 5
Tired of the manager and employees back dooring all the Trading cards ridiculous
Steve K
November 17, 2025
1 out of 5
Purchased an item for store pickup. Had receipt, text message saying it had arrived. My name was on receipt as purchaser, but because the account is my wife's and we share it, they would not give me the item. I provided everything, but my wife's face. Gave them both numbers associated with account, my Id, account info., the card used to purchase item, the text message, my wife on the phone. I was told I had to FaceTime my wife to get my item. I don't use FaceTime. This is absurd. When I use my card, no one ever asks to see any I'd. They would let someone who stole my card buy a $10k TV and walk out with it, but I have to FaceTime my wife to pickup an item I provided enough information to buy a house. Long story short, I was an ass, they gave up, I got my item.
You pretty much can't leave a review on Best Buy site unless you, aren't negative, agree to a terms of use. WTH.
Stevie r
November 16, 2025
1 out of 5
Overpriced and the workers constantly treat you like you an idiot or a thief
Response from Best Buy
November 17, 2025
Hello, Stevie,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers and ensure we provide great customer service. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/bf8ky2), X/Twitter (https://bby.me/jb40sv), or Facebook (https://bby.me/7higuj). Please send a message with the full details of what took place. Also add Google Review 70290. We look forward to hearing from you.
Bianca G
November 15, 2025
1 out of 5
I left this store in tears after being harassed to pay $84 in sales tax.
I went into Best Buy to purchase a gaming PC for my spouse and had 3 sales associates harass me to pay $84 in sales tax instead of shipping it to my home as originally intended.
They questioned me repeatedly on the happiness of my relationship with my spouse and told me because I live in Oregon and don’t regularly pay sales tax I should pay for the sales tax on the PC to make my spouse happy for once.
I tried to call in my complaint after composing myself but was unable to reach management.
I will never shop at this location again.
Response from Best Buy
November 16, 2025
Hello,
Thank you for the review. We can certainly understand your disappointment with your recent experience. We never want our customers to leave feeling this way.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 69877.