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Frequently Asked Questions About Best Buy Kennewick

How do I check product availability at the Kennewick Best Buy?
How do I check my order status?
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Kennewick stores’ holiday hours?

Recent Reviews

4.0
(3360 reviews)
James H
June 22, 2026
1 out of 5
I don't recommend it. The store has been redesigned and some products are now emphasized over others. Help on the floor avoids you. Cashier's are not even saying hello. Competition is needed. The glitzy products are obvious. The service is very poor. Tri-Cities needs competition for our dollar. Going online we can get most anything. I shop online more then getting dogged by almost non-existent sales associates.
Carolyn G
June 18, 2026
3 out of 5
Did not go inside
Terri T
June 18, 2026
3 out of 5
When you finally get someone to help you, they are helpful. But very few employees on the floor. Its always a pretty long wait.
Response from Best Buy
June 18, 2026
Hello, Thanks for sharing this with us. While we're happy to hear that you are receiving good help at our store, it's understandable waiting longer than expected to receive that assistance, isn't ideal. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ufe2UZ), Twitter/X (https://bby.me/8BQd5k), or Instagram (https://bby.me/42YD0v), so we can review this further with you. Please also mention your "Google review #174058" in the message.
Blaek T
June 17, 2026
5 out of 5
Manny helped me out as soon as I walked in and helped me pick the best radar detector for my car. Will definitely come back, thank you!

About Best Buy Kennewick

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