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Frequently Asked Questions About Best Buy Kennewick
How do I check product availability at the Kennewick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Kennewick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Kennewick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Kennewick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3380 reviews)
Stacey S
August 16, 2026
1 out of 5
Went to Best Buy to look at sound bars for our new TV and it was a bust. Their demo area wasn't working the employee in that area said the SD card was corrupt. Only a handful of others were hooked up to TV's and the employee in the TV centers attitude sucked. He pointed us back toward the demo center and when I told him the guy over there said they weren't working, he shrugs his shoulders and WALKS AWAY. Well, guess where we won't be spending our money. By the way, guy in the TV center (dressed all in black) needs to pull his pants up.
John R
August 05, 2026
2 out of 5
Salesperson wasn't very helpful. Needed starlink in a hurry and it was not in stock. Asked when they would be restocked and he had no idea when. Asked if I can ordered one and he had no idea if I could. Ordered one at Home Depot. Front desk people were nice.
Response from Best Buy
August 05, 2026
Hello,
Thanks for your feedback. We understand why you would be disappointed by not getting the information you needed. We would like to speak with you more. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 198948 in your message to us.
X: https://bby.me/TrR341
Facebook: https://bby.me/9ZQBye
Instagram: https://bby.me/fpjZoH
John S
August 02, 2026
1 out of 5
Customer service is horrible, can't speak to the actual store. Employee sold us a Samsung tablet bundle with keyboard and when we get home, we open it up. Guess what tablet is the wrong one and way to small and doesn't fit the keyboard. Then to top it off the Customer service agent said I couldn't speak to the Kennewick store because they don't accept calls anymore. She requested i drive back and I told her I don't live there and asked if they could ship the correct one and provide a return label for the wrong one I was told no. Have spent endless money at this store and now after this experience I will never step foot there again.
Response from Best Buy
August 02, 2026
Hey there, John,
We understand your frustrations surrounding your experience and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197228
Jarrod T
August 01, 2026
5 out of 5
Super nice store. Lots of employees ready and willing to help. Very good location.