I went to GeekSquad to upgrade my RAM after purchasing it in store and, Cao not only installed the RAM he also air-dusted the inside of my laptop and, cleaned it up a bit. Also he put the one of the 8 GB sticks into the extra slot so now I have 40 GBs instead of 32! Cao was also very kind and responsive, didn't feel like I was talking to a robot and instead talking to a real person was a pleasant experience. I will most definitely be coming back when I need to upgrade my SSD next! Thank you, Cao Vu
I wanted to take a moment to thank Ian Franklin, the Consultant Agent, who helped me on Saturday, July 26th at the Alderwood mall location. My new Hp laptop I purchased was not setup, so I took it into the store and Ian was amazing. She was kind, patient and very knowledgeable! Within the hour Ian had my new laptop up and running. She is truly a great asset at Best Buy.
Nice to receive good customer service, makes me glad I didn't just order online, but actually went to the physical store. The associate was helpful with locating what I needed.