The lady who created us was great everyone else made us feel like we were shoplifting while we were just looking for a prepaid phone stupid stupid stupid
Will never, ever go there again. Absolutely pitiful customer service. The manager is less than useless. Went to buy a phone, as mine was lost at the hospital from which I was discharged the day before, they told me I would have to get a SIM card and go to Verizon to have it installed it updated. Took an Uber to get there asked if I could get an Uber to bring me to Verizon they refused. Told me they didn't have any devices I could log on to. So instead I canceled my purchase and walked over a mile to Verizon.
Response from Best Buy
August 23, 2026
Hello, Scott,
Thank you for sharing your concerns with your visit to the Lynwood, WA Best Buy location. We understand that having difficulties with your phone upgrade can be difficult. In many cases Verizon will send verification texts that you can't receive without a phone causing many issues outside a Verizon store. If you would like to chat with us about your experience please reach out to us on any of our social media profiles below with Review 208492.
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Easy parking and friendly people
Jennifer H
August 10, 2026
Came for a mini portable washer. They have a lot on clearance today.