Alejandro A
November 20, 2024
Help is usually easy to get at Best Buy , not at this place. Store is Organized and very Clean. Store Manager is at the entrance greeting customers.
Not my favorite Location. There is one in Bellevue WA
Maybe a different experience?
Response from Best Buy
November 20, 2024
Good Morning, Alejandro.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64449389" for reference. You can find us here:
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Kind Regards,
^Trey
Do NOT go to Best Buy geeksquad. I went in to get a simple battery replacement and after being told only 15 more minutes for 3.5 hours they gave me my phone back. HOWEVER, they broke part of the phone and after over a week I STILL haven't gotten a replacement phone from them. They had to take the phone of mine they broke so that they could order a new one. They said they would overnight me the replacement phone ( I don't live in town and went to get the battery replaced by an authorized apple dealer while on vacation.) Day 1 they broke my phone, day 2 I went in and 4.5 hours later they said it was their fault they broke my phone and said they would open a claim to get a new one stating it would arrive in a few days. After those few days I called to check on the status of the new phone. They said the order wasn't completed and the new phone wasn't ordered. I was leaving town the following morning so I purchased a temporary phone in order to have something until the new phone was delivered. The manager, Nathan, promised to overnight me the new phone. I got an email a couple days after this saying the phone was ready to pick up and yet after a week of waiting I have yet to receive a tracking number or the new phone. After walking in for a simple battery replacement they broke my phone and haven't given me a replacement. They tried to get me to take the problem to apple however apple said that because Best Buy broke the phone I had to go through them. Im beyond irritated by the lack of communication and that I still don't have a new phone. The battery replacement was almost 2 weeks ago and I still don't have a good phone.
Update: I did receive my phone and really appreciate the extra effort that the manager, Nathan provided me.
Response from Best Buy
November 11, 2024
Hello,
We appreciate you taking the time to leave your feedback here. It's unfortunate that you've had a negative experience with us and we understand why you would be frustrated under these circumstances. We're happy to take a look into this matter for you and help in any way we can. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64412055 as reference and include your full name, phone number and email in your initial message. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Doreen F
November 07, 2024
I love the wide variety of items available here, but the layout of the store is even more chaotic than it was during my last visit a year ago. I can understand that people tend to buy more if they have to search for what they want, but more signage would make the shopping experience less stressful.